Fogarty Heating & Ventilation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
THEY ARE A BUNCH OF LYING CROOKS...THEY DID TROUBLESHOOTING WITH ME OVER THE PHONE AND THATS WHY THEY SENT ME I HAVE THE ORIGINAL LABEL FROM THE SHIPPING BOX THEY SENT ME ..AND ALSO THE OTHER LABEL THAT WENT OUT SO THEY CAN TAKE THEIR LIES AND PROVE OTHERWISEPLEASE SEE ATTACHMENTS RECEIPT BOTH LABELS FROM THEM INCLUDING THE ONE THAT CAME WITH THE BOX AND THE ONE THAT SHIPPED OUT...THE SCREEN SHOT OF *** PAYING THEM FOR THEIR LOST PACKAGE WHICH CLEARLY ISNT MY PROBLEMAND PROOF OF PURCHASE ..I WANT MY MACHINE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good AfternoonOrder *** was not due to deliver until today. Our Standard Delivery method takes Business Days to deliverOrder was placed on Thursday and was not due until Monday, as Saturday and Sunday are not considered Business Days*** *** will receive her original order
today along with a replacement order sent yesterday, which was sent to her after she contacted us via email. Sincerely, *** *Customer Service Manager

Good Morning, While we appreciate *** *** providing documentation, we were unable to verify the proof of purchase through *** databaseUntil *** *** is able to produce valid proof of purchase as well as a returned machine to our returns warehouse, we consider this matter closed Sincerely, The Nespresso Club

Good Afternoon,Our Supervisors have attempted to contact the customer, but the phone line is disconnectedWe are attempting to contact them via email to resolve the matter Sincerely,The Nespresso Club

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are liars and thieves, I sent my machine in over weeks ago..and a supervisor by the name of Violet has been harassing me and telling that they wont send me my machine back even though *** or the service center had lost or damaged my machine instead of repairing it and they opened up a *** claim and were paid for it days later and still they refuse to give me a replacement machine or my repaired machinethis is disgusting I want my god damn machine backthe *** label with tracking number ***
the machine was lost or damaged in transit and NESPRESSO GOT PAID FOR THE CLAIM AND THEY OWE ME A MACHINE AND THEY KEEP MAKING EXCUSES
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptable My phone is not disconnected, and voice mail is set up Nestle Nespresso sent a generic e-mail to me saying I could contact they customer service team I therefore called last night and the person who talked to me was not aware of my situation and she asked for a case number I did not have I have proceeded to dispose the product I'm extremely dissatisfied with the product and even more the customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, A Customer Care Manager contacted Club Member and resolved the matter over the phone. Sincerely,Violette M

Good Afternoon,We've carefully reviewed *** *** claim for machine replacement, but have not found any information which warrants a refund of replacementWe show no record of a purchase or a returned item from *** *** Regards,The Nespresso Club

This information has been passed to our Canada team and they will contact the Club Member and resolve this matter Sincerely,Violette M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Good Morning, ? While we appreciate *** *** providing documentation, we were unable to verify the proof of purchase through *** databaseUntil *** *** is able to produce valid proof of purchase as well as a returned machine to our returns warehouse, we consider this matter closed ? Sincerely, ? The Nespresso Club

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
They are liars and thieves, I sent my machine in over weeks ago..and a supervisor by the name of Violet has been harassing me and telling that they wont send me my machine back even though *** or the service center had lost or damaged my machine instead of repairing it and they opened up a *** claim and were paid for it days later and still they refuse to give me a replacement machine or my repaired machinethis is disgusting I want my god damn machine backthe *** label with tracking number? ? ***?
the machine was lost or damaged in transit and NESPRESSO GOT PAID FOR THE CLAIM AND THEY OWE ME A MACHINE AND THEY KEEP MAKING EXCUSES?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? This is unacceptable? My phone is not disconnected, and voice mail is set up? Nestle Nespresso sent a generic e-mail to me saying I could contact they customer service team? I therefore called last night and the person who talked to me was not aware of my situation and she asked for a case number I did not have? I have proceeded to dispose the product? I'm extremely dissatisfied with the product and even more the customer service?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Good Afternoon,? A Customer Care Manager contacted Club Member and resolved the matter over the phone.? Sincerely,Violette M

Good Afternoon,A Manager has been in touch with *** *** and resolved the issue.? Thank you,Violette M.Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.? I received the $credit that had been promised and this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Good AfternoonOrder ***? was not due to deliver until today.? Our Standard Delivery method takes Business Days to deliverOrder was placed on Thursday and was not due until Monday, as Saturday and Sunday are not considered Business Days*** *** will receive her original order
today along with a replacement order sent yesterday, which was sent to her after she contacted us via email.? Sincerely,? *** *Customer Service Manager?

Revdex.com:
It is right that Violet from Nespresso contacted me and help me set up an account so I could order the disposable nozzles and straws needed to work the milk frother (CS20)But this still doesn't resolve the actual issue here, even if I have been helped now.Nespresso will not sell you the disposable straws and nozzles for this CSCappuccinatore if it is not accompanied by an espresso machine, periodIf you should buy the CSsomewhere used, or a friend gives it to you and you use up the disposable straws/nozzles THAN YOU ARE OUT OF LUCK ! Because, Nespresso will ask for your account info to place the orderIf you don't have an account than they will try to set one up with your product infoIf you tell them that you only own this machine, nothing else, than Nespresso won't be able to help you, and will direct you to *** or the internet as it was in my case.? Now, all I am asking is WHY doesn't Nespresso sell these items ? I get that this is not the managers or supervisors fault, but they HAVE to bring this question up to their superiors.? In my case, this machine is designed by Nespresso to ONLY use disposable straws and nozzles, and ONLY Nespresso can sell them to me, nobody else.Anyway, thank you Violet for setting up our account and I hope that in the future Nespresso will sell their parts to their customers regardless of what Nespresso products they own*** ***

Good Morning,? *** *** has been refunded $on 05/** as an exceptionWe now consider this matter closed.For further inquiry, we are available 24/at ###-###-####.? Sincerely,Violette MManager

Revdex.com:
It is right that Violet from Nespresso contacted me and help me set up an account so I could order the disposable nozzles and straws needed to work the milk frother (CS20). But this still doesn't resolve the actual issue here, even if I have been helped now.Nespresso will not sell you the disposable straws and nozzles for this CS20 Cappuccinatore if it is not accompanied by an espresso machine, period. If you should buy the CS20 somewhere used, or a friend gives it to you and you use up the disposable straws/nozzles THAN YOU ARE OUT OF LUCK ! Because, Nespresso will ask for your account info to place the order. If you don't have an account than they will try to set one up with your product info. If you tell them that you only own this machine, nothing else, than Nespresso won't be able to help you, and will direct you to [redacted] or the internet as it was in my case.  Now, all I am asking is WHY doesn't Nespresso sell these items ? I get that this is not the managers or supervisors fault, but they HAVE to bring this question up to their superiors.  In my case, this machine is designed by Nespresso to ONLY use disposable straws and nozzles, and ONLY Nespresso can sell them to me, nobody else.Anyway, thank you Violet for setting up our account and I hope that in the future Nespresso will sell their parts to their customers regardless of what Nespresso products they own. [redacted]