Fogarty Heating & Ventilation

Good Afternoon,I contacted [redacted] and was informed that one of our Coffee Specialists was able to complete his request and created an account for him to use for future purchases of the disposable straws and nozzles for his milk frother. I provided him with my direct contact information for future...

inquiries.Sincerely,Violette M. Customer Service Manager

This information has been passed to our Canada team and they will contact the Club Member and resolve this matter.   Sincerely,Violette M.

Good Afternoon, Attached are letters that are being sent via mail and email to [redacted].Upon investigation of [redacted] claims that we offered to provide a credit, we found no indication that a credit was due and therefore consider this matter closed. Further details are provided in the...

letters attached, which will be mailed to him today. Sincerely, The Nespresso Club

Good Afternoon, On 06/**/2015, we spoke with **. [redacted] and provided him with information regarding the Terms and Conditions of the promotion, which began on 04/**/2015 and ended 05/**/2015. The Terms and Conditions indicate that proof of purchase documentation was due to us by 06/**/2015. The...

promotional credit offered was $75 and on 06/**/2015, we provided **. [redacted] with options on how to provide documentation: mail & email. We did not receive said documentation and did not hear from **. [redacted] until 1 year following the promotion end date. **. [redacted] has yet to provide us with this documentation and we will not be providing a club credit since the requirements of the promotion were not met.  Sincerely,The Nespresso Club

Good Morning, [redacted] has been refunded $157.94 on 05/** as an exception. We now consider this matter closed.For further inquiry, we are available 24/7 at ###-###-####. Sincerely,Violette M. Manager

Good Morning,A Customer Care Manager has worked with [redacted] and resolved the issue. Should [redacted] need more assistance, we may be reached at ###-###-####. Our Coffee Specialists are here 24/7 to assist with any questions or concerns.Sincerely,Nespresso Club

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon,I have contacted [redacted] and resolved the matter over the phone. I have provided [redacted] with my direct phone number as well as the Nespresso Club toll-free number to contact us if he has any further questions.Sincerely,
[redacted]
[redacted]

Good Afternoon,Our Supervisors have attempted to contact the customer, but the phone line is disconnected. We are attempting to contact them via email to resolve the matter.  Sincerely,The Nespresso Club

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I received the $100 credit that had been promised and this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon,A Customer Service Manager has spoken with [redacted] and ensured him that he will personally handle this matter as soon as possible. Sincerely,[redacted]

Revdex.com:
I received was able to finally get a member of the company's Fraud Support area to resolve my issue in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Good Afternoon,A Manager has been in touch with [redacted] and resolved the issue. Thank you,Violette M.Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THEY ARE A BUNCH OF LYING CROOKS...THEY DID TROUBLESHOOTING WITH ME OVER THE PHONE AND THATS WHY THEY SENT ME I HAVE THE ORIGINAL LABEL FROM THE SHIPPING BOX  THEY SENT ME ..AND ALSO THE OTHER LABEL THAT WENT OUT SO THEY CAN TAKE THEIR LIES AND PROVE OTHERWISE. PLEASE SEE ATTACHMENTS RECEIPT BOTH LABELS FROM THEM INCLUDING THE ONE THAT CAME WITH THE BOX AND THE ONE THAT SHIPPED OUT...THE SCREEN SHOT OF [redacted] PAYING THEM FOR THEIR LOST PACKAGE WHICH CLEARLY ISNT MY PROBLEM.. AND PROOF OF PURCHASE ..I WANT MY MACHINE
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon,We've carefully reviewed [redacted] claim for machine replacement, but have not found any information which warrants a refund of replacement. We show no record of a purchase or a returned item from [redacted].  Regards,The Nespresso Club