Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the disputed amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 09/11/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer contacted the Force Factor customer service center on 09/24/2016, accepted a free gift and extended the trial period to 10/25/On 10/08/2016, the customer contacted the Force Factor customer service center and agreed to postponing shipments to 01/06/All calls are recorded and can be sent as support On 01/06/2016, the customer was billed for their first monthly product in the amount of $($plus $shipping and handling)On 01/07/the customer contacted the Force Factor customer service center to cancel their account and accepted return instructions To date, no returns have been received by our Returns Department On 01/10/2017, we issued a refund in the disputed amount of $82.98, as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor , LLC

I am satisfied as long as no orders are shipped or billed to me And also consider this matter closed Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $As of 03/17/2017, the funds have been disbursed in a form of a check and have been mailed to the customerWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 03/31/The customer called the Force Factor customer service center on 04/13/and accepted a free gift of Test XAlphaOn 04/30/the customer was then billed for their first monthly product in the amount of $($plus $shipping and handling)On 04/30/2017, the customer contacted the Force Factor customer service center to cancel their account and obtained return instructionsTo date, no returns have been received by our Returns Department On 04/30/2017, we issued a refund in the disputed amount of $as a good faith gesture to our customerWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor , LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we are unable to issue a monetary refund due to chargebacks on the ordersThe customer signed up for four trial orders on 07/27/ (Test XIgnite, LeanFire XT and two VolcaNO)Attached are the screenshots of the terms when signing up for the trials Also, the terms and conditions are on the invoice of the initial shipment along with the next ship dateAs noted, the terms specify at the time of order: I understand that unless I cancel within days, I will be sent a one-month supply beginning days from now and every days thereafter The customer was then billed for their first monthly product (of all three products) on 08/14/(day 18) in the amount of $($plus $shipping and handling and $tax) for the monthly supply of LeanFire XT, $($plus $shipping and handling and $tax) for the monthly supply of Test XIgnite and $($plus $shipping and handling and $tax) times two, for the monthly supplies of VolcaNOThe customer contacted the Force Factor customer service center on 08/14/and postponed future shipmentsOn 08/15/2017, the customer contacted Force Factor customer service, accepted additional free shipments and postponed future shipments againOn 08/18/2017, we received notification from the customer’s financial institution that he disputed the transactionsThe orders were automatically cancelledTo date, no returns have been received by our Returns Department This is currently going through the dispute process with the customer’s financial institution and we are unable to process a monetary refundWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There are several issues that I have with their response - 1) When you order a trial version of their product, I had no idea that I just signed up to automatically shipped every month I consider this procedure to be unethical 2) I never accepted a 60% refund, I wanted a full refund In my mind, I never considered that I ordered the product, it took me to contact the Revdex.com to get them to act Regards, [redacted]

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we successfully processed a refund for the disputed amount of $on 02/23/If the customer is with the same financial intuition, they will automatically roll that refund onto the new cardIt may take anywhere from – days for the refund to appearWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have attached a document with the transaction record for this company, taken from my bank statements The initial "free samples" were ordered by my wife, [redacted] , with whom I have a joint bank account She was unaware she was enrolled in an auto refill and furthermore, never received any product from this company despite the fact they charged our account over dollars Hopefully this additional information will assist with my account being refunded all amounts fraudulently charged by this company Regards, [redacted]

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their trial on 02/23/Attached is a screenshot of the terms when signing up for the trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was billed for their monthly supply on 03/13/2017, in the amount of $This customer contacted ProbioSlim customer service center on 03/13/to cancel the account and obtain return instructionsOn 03/14/2017, a partial refund of $was issuedOn 03/15/17, the remaining refund in the amount of $was issued, as a good faith gestureTo date, no return has been received by our Returns Department We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, ProbioSlim, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the disputed amount of $The trial order was placed on 02/04/and the next ship date of 02/22/was listed on the invoice of the initial shipment to avoid confusionWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 04/14/The customer was then billed for their first monthly product on 05/02/in the amount of $($plus $shipping and handling) On 05/10/2017, the customer contacted the Force Factor customer service center, accepted an additional trial bottle and postponed shipmentsEmails were sent to the customer as confirmationOn 07/10/2017, the customer was billed for their second monthly product in the amount of $($plus $shipping and handling).To date, no return has been received by our Returns Department On 07/11/2017, we canceled her order and issued the refund in the amount of $as a good faith gestureWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 03/10/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was billed for their first monthly supply on 03/28/2016, in the amount of $($plus $shipping and handling) On 03/30/2016, the customer contacted Force Factor Customer Service Center to cancel the account and obtained return instructionsTo date, no returns have been received by our Returns Department On 03/30/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe customer signed up for their free trial on 10/17/The customer was then billed for their monthly supply on 11/04/2016, in the amount of $($plus $shipping and handling) This customer has not contacted Force Factor customer service center to cancel the account or ask for return instructions To date, no returns have been received by our Returns Department On 11/07/2016, we cancelled the order and issued a refund in the total amount of $79.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Force Factor, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID ***To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we processed a refund for the disputed amount of $186.14. The refunds will automatically go onto thecredit card that was
charged. It may take up to one billing cycle for these returns to be posted to your account,depending on your financial institution. Provided are ARN -Acquirer Reference Numbers (proof of the transactions)for the following refunds: Refund of $was issued on 05/26/ARN: ***Refund of $was issued on 06/03/ARN: ***Please contact your financial institution for further assistance.We apologize for any inconvenience the customer may have sufferedWe trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Force Factor LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The response appears to be for a another customer It also appears to be from a different company My complaint is with ForceFactor and my cancellation occured on Jan 4th I have not received and refunds.Regards,
*** ***

RE: ID ***To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the
customer’s bank or credit card issuer. We are unable to refund more than what we billedThe customer signed up for two Force Factor free trial programsOrder #was
placed on 09/27/Order #was also placed on 10/01/The customer was
then billed for their first monthly supply on 10/15/2015, in the amount $
($plus $shipping and handling)(Order #1)The customer contacted the
Force Factor customer service center on 10/19/and order #was cancelledThe
customer was then billed for their first monthly supply on 10/192015, in the
amount $($plus $shipping and handling)(Order #2). On 11/05/2015, we cancelled order # To
date, no returns have been received by our Returns DepartmentWe have issued a
refund in the amount of $on 11/05/2015, as a good faith gesture to our
customer. We apologize for any inconvenience this process has caused
the customerWe trust that our actions satisfy both the customer and the
Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future
inquiresRegards, Force Factor, LLC

Revdex.com:I have received my refund, thank you for your help
Regards,
*** ***

Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer. The customer signed up for their free trial on 06/15/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship dateThe customer wasthen billed for their first monthly product on 07/03/in the amount of $74.98($plus $shipping and handling). The customer contacted the Force Factorcustomer service center on 07/10/2015, accepted future shipments at a reduced price and placed an additional trial order. To date no returns have been received by our Returns Department. On 07/16/2015, we canceled both orders and issued a refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Force Factor, LLC