Force Factor, LLC

RE: ID [redacted]To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $54.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 07/17/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 09/01/2015 in the amount of $54.98 ($49.99plus $4.99 shipping and handling).   On 09/08/2015, the customer contacted the Force Factor customer service center to cancel their account and accepted a 60% refund of $29.99 to keep the shipment.  On 09/28/2015, weissued an additional refund in the amount of $20.00 and on 10/06/2015, we issued the remaining refund of $4.99, for a total refund in the disputed amount of $54.98.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Force Factor , LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $79.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 10/17/2016. The customer was then billed for their monthly supply on 11/04/2016, in the amount of $79.98 ($69.99 plus $9.99 shipping and handling).  This customer has not contacted Force Factor customer service center to cancel the account or ask for return instructions.  To date, no returns have been received by our Returns Department.   On 11/07/2016, we cancelled the order and issued a refund in the total amount of $79.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $94.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their trial on 02/23/2017. Attached is a screenshot of the terms when signing up for the trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their monthly supply on 03/13/2017, in the amount of $94.98. This customer contacted ProbioSlim customer service center on 03/13/2017 to cancel the account and obtain return instructions. On 03/14/2017, a partial refund of $53.99 was issued. On 03/15/17, the remaining refund in the amount of $40.99 was issued, as a good faith gesture. To date, no return has been received by our Returns Department.    We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, ProbioSlim, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I need to have verification that the refund will go through via mail to my home address and not to my card that was already cancelled (thus I would not get your refund).  I have tried communicating with the business over the phone (unsuccessfully) and since they have no email listed this is the only way of contacting Force Factor.  Please verify that the refund will be mailed to me at [redacted].   I will not provide my new card for fear that it will be used by your company once again to auto-debit from my account at a later date.]
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 04/14/2017. The customer was then billed for their first monthly product on 05/02/2017 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 05/10/2017, the customer contacted the Force Factor customer service center, accepted an additional trial bottle and postponed shipments. Emails were sent to the customer as confirmation. On 07/10/2017, the customer was billed for their second monthly product in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).To date, no return has been received by our Returns Department.  On 07/11/2017, we canceled her order and issued the refund in the amount of $74.98 as a good faith gesture. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

RE: ID [redacted]To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we are unable to locate an account with the customer information
provided. We apologize for any
inconvenience the customer may...

have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, Force Factor , LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we processed a refund for the disputed amount of $84.98. The trial order was placed on 02/04/2016 and the next ship date of 02/22/2016 was listed on the invoice of the initial shipment to avoid confusion. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor,  LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 03/31/2017. The customer called the Force Factor customer service center on 04/13/2017 and accepted a free gift of Test X180 Alpha. On 04/30/2017 the customer was then billed for their first monthly product in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 04/30/2017, the customer contacted the Force Factor customer service center to cancel their account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 04/30/2017, we issued a refund in the disputed amount of $74.98 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor , LLC

I am satisfied as long as no orders are shipped or billed  to me And also consider this matter closed. 
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $149.96. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 02/05/2017. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 03/03/2017 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and for their second monthly product on 04/02/2017 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). We have delivery confirmation that all packages were successfully delivered to the customer.  On 04/03/2017, the customer contacted the Force Factor customer service center to cancel their account or obtained return instructions. To date, no returns have been received by our Returns Department.  On 04/07/2017, we issued a refund in the amount of $69.99, $74.98 on 04/20/2017 and an additional $4.99 on 04/24/2017, bringing the total refund in disputed amount of $149.96 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor , LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we are unable to issue a monetary refund due to chargebacks on the orders. The customer signed up for four trial orders on 07/27/2017...

(Test X180 Ignite, LeanFire XT and two VolcaNO). Attached are the screenshots of the terms when signing up for the trials.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. As noted, the terms specify at the time of order: I understand that unless I cancel within 18 days, I will be sent a one-month supply beginning 18 days from now and every 30 days thereafter.  The customer was then billed for their first monthly product (of all three products) on 08/14/2017 (day 18) in the amount of $80.98 ($69.99 plus $4.99 shipping and handling and $6.00 tax) for the monthly supply of LeanFire XT, $80.98 ($69.99 plus $4.99 shipping and handling and $6.00 tax) for the monthly supply of Test X180 Ignite and $80.98 ($69.99 plus $4.99 shipping and handling and $6.00 tax) times two, for the monthly supplies of VolcaNO. The customer contacted the Force Factor customer service center on 08/14/2017 and postponed future shipments. On 08/15/2017, the customer contacted Force Factor customer service, accepted additional free shipments and postponed future shipments again. On 08/18/2017, we received notification from the customer’s financial institution that he disputed the transactions. The orders were automatically cancelled. To date, no returns have been received by our Returns Department.   This is currently going through the dispute process with the customer’s financial institution and we are unable to process a monetary refund. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $84.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 02/04/2016.  Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 02/22/2016 in the amount of $84.98 ($79.99 plus $4.99 shipping and).  The customer has contacted the Force Factor customer service center on 02/23/2016 to cancel their.  To date, no returns have been received by our Returns Department.  On 02/23/2016, we issued a refund in the disputed amount of $84.98 as a good faith gesture.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the disputed amount of $134.94. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer.  The customer signed up for their trial on 04/07/2017. Attached is a screenshot of the terms when signing up for the trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. On 04/18/17, the customer contacted our customer service department, accepted an additional shipment of a free trial bottle, extended the trial period and the price of future shipments was lowered from $69.99 to $39.99. An email was sent to the customer regarding these changes.  On 06/30/17 the customer was billed for their first monthly product in the amount of $44.98 ($39.99 plus $4.99 shipping and handling). On 07/30/17 the customer was billed for their second monthly product in the amount of $44.98 ($39.99 plus $4.99 shipping and handling). On 08/29/17 the customer was billed for their third monthly product in the amount of $44.98 ($39.99 plus $4.99 shipping and handling). On 08/30/2017 the customer contacted the Force Factor customer service center to cancel their account.  To date, no returns have been received by our Returns Department.  On 09/04/17, we issued a refund in the amount of $39.99, as a good faith gesture to our customer. On 09/11/17, we issued an additional refund in the amount of $94.95, bringing the total amount refunded to $134.94. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries.  Regards, Force Factor , LLC

RE: ID [redacted]  To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $44.98. Refunds usually take between 1-7 days to process through the credit card issuer. ...

The customer signed up for their free trial on 09/21/2017. The customer was billed for their first monthly supply on 10/09/17, in the amount of $44.98 ($39.99 plus $4.99 shipping and handling).  On 10/09/17, the customer contacted Force Factor Customer Service Center to cancel the account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 10/13/17, we issued the refund for the disputed amount of $44.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Force Factor, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I immediately cancelled my debit card in fear of further transactions being posted in future months on advise from my bank so this refund will have to be mailed to my address at [redacted].  This has caused an inconvenience for me.  I will not be giving out my new debit card to this company.  Also, They need to look at the picture they attached one more time.  It states you have 18 days to enjoy the product very plainly at the top,  yes there is contradicting language in the bottom left corner stating 18 days from order date (which one is it?).  I called to cancel 17 days after it was delivered to my house on the 23rd of Februrary (i had called prior day on the 22nd multiple times to no avail of reaching staff, but did reach staff on day 17 of "enjoying my product" after it was DELIVERED as one cannot enjoy a product if has not reached them yet.  This allegation of a scam is very serious as I had intended it to be and especially after I reviewed countless online forums from all over the world accusing this company of misleading poor business tactics to suck money from those who cannot afford to lose it.  Just type in Force Factor in [redacted], all that shows up is allegations of Scams.  I would like a check sent to my house from the company without my giving them additional banking information and for the company's higher ups to re-word the language in their free trial products as it is contradicting and extremely misleading to the consumer.  If Force Factor elects to not send a check via mail, then I will continue to spread the word on social media and every avenue possible, every forum that I can to assure that people do not have to go through the same unfortunate situation that I did]
Regards,
[redacted]