Force Factor, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I don't understand this response because they say they are waiting for me to make my returns but as I said earlier I was chardeg for two items and dollars both of which I have not received- so how can I return what I have not received?]
Regards,
*** ***

RE: ID *** To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 08/10/The customer was then billed for their first monthly product on 08/28/in the amount of $($plus $shipping and handling plus $tax). The customer has contacted the Force Factor customer service center on 08/29/to cancel their account. To date, no return has been received by our Returns Department. On 09/14/2016, we issued a refund in the amount of $80.04, as a good faith gestureWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 06/30/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date. The customer was then billed for their firstmonthly product on 07/18/in the amount of $($plus $shipping and handling)On 07/20/2015, the customer contacted the Force Factor customer service center to cancel their account and accepted a 60% credit of $to keep the shipmentTo date, no returns have been received by our ReturnsDepartment. On 07/26/2015, we issued the remaining refund in the amount of $32.99, for a total refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Force Factor, LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyIn response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, it appears that the customer has an additional order with usWe originally processed a refunded in the disputed amount of $82.98, per the request of this complaintOn 01/17/17, we issued an additional refund in the amount of $as a good faith gesture to our customer We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor, LLC

Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referencedcomplaint, we have issued a refund in the amount of $Refunds usuallytake between 1-days to process through the customer’s bank or credit cardissuerThe customer signed up
for their free trial on 03/04/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 03/22/in the amount of $($plus $shipping and handling) and for their second monthly product on 04/21/in the amount of $($plus $shipping and handling)On 04/22/2015, thecustomer contacted the Force Factor customer service center, accepted a 60% credit of $to keep the shipment and canceled their orderOn 04/28/2015, we issued a refund in the amount of $for a total refund of $as a good faith gesture to our customer.To return the product, please send it to Force Factor, *** *** **., ***, PA *** with the RMA #: *** writtenon the outside of the package.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Force Factor , LLC

RE: ID ***To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 04/12/Attached is ascreenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship dateThe customer wasthen billed for their first monthly product on 04/30/in the amount of $74.98($plus $shipping and handling)The customer has contacted the ForceFactor customer service center on 05/02/to cancel their accountTo date no returns have been received by our Returns Department. On 05/04/2015, we issued a refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Force Factor, LLC

RE: ID ***To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyInresponse to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, we processed a refund for the disputedamount of $54.98. The refund will automaticallygo onto the credit card that was charged. We apologize for any inconvenience the customer may have sufferedWe trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Force Factor LLC

RE: ID *** To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, the order was cancelled on 08/03/We are unable to refund the disputed amount as this customer was not billed The
customer signed up for their free trial on 07/25/On 08/03/2016, the customer contacted Force Factor Customer Service Center and cancelled the order. On 08/10/2016, we resent the cancellation confirmation email to three email addresses providedThis order was cancelled within the trial period and the monthly supply was not billed or shippedWe are unable to refund more than what was billedWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Force Factor , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
In your terms and conditions there isn’t a certain time frame a client/customer must cancelIt clearly only states that as long as cancellation is within days, which in this case you have already verified thatWhy would a supervisor positioned representative offer free product if Force Factor was not in the wrong? I recommend Force Factor actually go back and listen to the content of the recorded conversationsYour representatives are giving clients/customers misleading information which lead to generated income/sales for Force FactorA refund can definitely be awarded in the form of a personal checkNothing in Force Factor’s response denies the fact that I did not follow cancellation guidelines.
Regards,
*** ***

RE: ID ***To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer
signed up for their free trial on 07/11/Attached is ascreenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date. The customer was billed for their firstmonthly supply on 07/29/2015, in the amount of $($plus $shipping and handling) On 07/30/2015, the customer contacted Force Factor Customer Service Center to cancel the account and obtained return instructionsTo date, no returns have been received by our Returns Department. On 07/31/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the disputed amount of $82.98. Refunds usually take between 1-7 days to process through the customer’s...

bank or credit card issuer. The customer signed up for their free trial on 09/11/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer contacted the Force Factor customer service center on 09/24/2016, accepted a free gift and extended the trial period to 10/25/2016. On 10/08/2016, the customer contacted the Force Factor customer service center and agreed to postponing shipments to 01/06/2017. All calls are recorded and can be sent as support.  On 01/06/2016, the customer was billed for their first monthly product in the amount of $82.98 ($79.99 plus $2.99 shipping and handling). On 01/07/2017 the customer contacted the Force Factor customer service center to cancel their account and accepted return instructions.  To date, no returns have been received by our Returns Department.  On 01/10/2017, we issued a refund in the disputed amount of $82.98, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor , LLC

RE: ID [redacted]To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 07/11/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 07/29/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). This customer has not contacted ForceFactor customer service center to cancel their account or obtain return instructions.  To date, no returns have been received by our Returns Department. On 08/01/2015, we canceled the account and  issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,Force Factor, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are several issues that I have with their response - 1) When you order a trial version of their product, I had no idea that I just signed up to automatically shipped every month.  I consider this procedure to be unethical.  2) I never accepted a 60% refund, I wanted a full refund.  In my mind, I never considered that I ordered the product, it took me to contact the Revdex.com to get them to act.
Regards,
[redacted]

To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $80.23. As of 03/17/2017, the funds have been disbursed in a form of a check and have been mailed to the customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $82.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 11/16/2015.  Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 12/11/2015 in the amount of $82.98 ($79.99 plus $4.99 shipping and handling).  The customer has contacted the Force Factor customer service center on 12/11/2015 to cancel their account and accepted a refund of $47.99 to keep the shipment.  To date, no return has been received by our Returns Department.  On 12/21/2015, we issued the remaining refund in the amount of $34.99, bringing the total amount of refund to $82.98, as a good faith gesture. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the amount of $159.96. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 01/10/2015.  The customer was then billed for their firstmonthly product on 01/28/2015 in the amount of $89.98 ($79.99 plus $9.99 shipping and handling) and for their second monthly product on 02/27/2015 in the amount of $89.98 ($79.99 plus $9.99 shipping and handling). On 03/09/2015, the customer contacted the Force Factor customer service center, canceled the orderand accepted return instructions. On 03/17/2015, we received the product back at our returns department and a refund was issuedin the amount of $79.99 (transaction id: [redacted]).  On 05/09/2015, we issuedan additional refund in the amount of $79.99 (transaction id: [redacted])for a total refund of $159.98.  Please contact your financial institution for the availability of these funds.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Force Factor , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have attached a document with the transaction record for this company, taken from my bank statements.  The initial "free samples" were ordered by my wife, [redacted], with whom I have a joint bank account.  She was unaware she was enrolled in an auto refill and furthermore, never received any product from this company despite the fact they charged our account over 160 dollars.  Hopefully this additional information will assist with my account being refunded all amounts fraudulently charged by this company.
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 03/10/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 03/28/2016, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 03/30/2016, the customer contacted Force Factor Customer Service Center to cancel the account and obtained return instructions. To date, no returns have been received by our Returns Department.  On 03/30/2016, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Force Factor, LLC

RE: ID [redacted] To Whom It May Concern,Force Factor takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 06/15/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date. The customer wasthen billed for their first monthly product on 07/03/2015 in the amount of $74.98($69.99 plus $4.99 shipping and handling).  The customer contacted the Force Factorcustomer service center on 07/10/2015, accepted future shipments at a reduced price and placed an additional trial order.  To date no returns have been received by our Returns Department.  On 07/16/2015, we canceled both orders and issued a refund in the disputed amount of $74.98 as a good faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Force Factor, LLC

RE: ID [redacted] To Whom It May Concern, Force Factor takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one, we successfully processed a refund for the disputed amount of $84.98 on 02/23/2016. If the customer is with the same financial intuition, they will automatically roll that refund onto the new card. It may take anywhere from 1 – 7 days for the refund to appear. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Force Factor,  LLC