Initial Business Response /* (1000, 12, 2016/12/05) */
Ms *** has been in constant contact with our collections departmentShe received our letter by email on November 30th, We are now awaiting her response on which option she will be using
Initial Consumer Rebuttal /* (2000, 14,
2016/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes they are working with me now!
Initial Business Response /* (1000, 5, 2016/11/04) */
Mr *** requested that he be placed into the opt out programThe *** *** have been placed into the opt out and will now make their reservations through Branson's NantucketThey should receive their paperwork within
days
Initial Consumer Rebuttal /* (2000, 7, 2016/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/07/23) */
Ms*** has requested that her account be modified and 20,points per year be addedBecause of the confusion Branson's Nantucket is willing to make that adjustmentAn addendum to the contract has been mailed out adding 20,points
per year and to continue as long as *** *** or a member of her family owns this property
Initial Consumer Rebuttal /* (2000, 12, 2016/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but must have the total points per year promised in writingThank you
I was responding to the above complaint and accidentally sent it before I was done responding and the website would not let me respond with anything furtherSo I am sending this email in hopes that you can include this with my original response. I have reviewed Mr***'s complaint as well as their signed contractBack in April they wrote a letter to Branson's Nantucket and we responded days later addressing the issues that they were having at that timeOne issue is that they state they would easily be able to make reservationsI have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our ownersSo have taken RCI out of the equation when making reservations back to Branson's NantucketSince then more construction has been completed so there will be more inventory added to the inventory already in placeSo I do not believe that availability will be an issue any longer. I will address each fact/lie that he states within this complaintThe Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $The first year paid for by Branson's NantucketThe exchange fees with RCI for a reservation 7-days in length. You are able to book a reservation year roundThey are not limited to a certain time of the yearThe benefits with RCI include the 10,point or less reservation which can be utilized by making a reservation days or less prior to check inThere are Platinum Extra Vacations that can be booked up to a year in advanceThe extra vacations can be paid with credit card instead of using any pointsThese are additional options that the owners receives as RCI members. Branson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signedThe maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialedThe maintenance fees at Branson's Nantucket have not increased since And even with the ***'s upgrade, the maintenance fees have remained at $ The financials analysis was done at the time of sale to break down the financial information that included the interest rate, the term of the loan, the first payment due date and amount of the monthly installmentsThis also printed within their contract on the Promissory noteThe Owners Acknowledgement that was signed in the reps office breaks down the additional fees such as exchange fees and membership feesThere were no hidden costs as each fee is outlined. The timeshare does hold valueOnce the contract is paid in full each owner is given a deed to the property that they purchasedBranson is a high vacation area and would be in high buyer demandBranson's Nantucket does have rental program that the owners were placed into with their most recent upgradeThe next opportunity for rental benefits will start in 2018. In order to get the exclusive benefits of Branson's Nantucket and RCI are to be owners of eachThe ones walking in off the street are paying a nightly rate to stay at the resortWhich is why we put the Rental program in place to assist our owners. Everything that The ***'s were told is true and do not feel there is any reason to cancel this contract. *** ***PresidentBranson's Nantucket & Branson Travel Group*** *** *** ***Branson, MO 65616Phone#: ***Fax#: ***
Initial Business Response /* (1000, 5, 2015/09/01) */
I will pull the ***'s contract and contact them and work toward a resolution getting the ***'s what they are needingI will respond back to the Revdex.com once I have made contact with the ***'s
Initial Consumer Rebuttal /* (3000, 7,
2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as of today 9-10-2015, we have received no response from Nantucket at allAlso we have received no response from a registered letter dated 7/8/detailing the entire correspondence which included documentation of what were were told to not terminate within the days stated in the contract when we saw the actual requirements to stay at Nantucket
Final Business Response /* (4000, 11, 2015/09/24) */
The *** will be able to use their one week per year at Branson's Nantucket in a bedroom for 10,pointsThey will book that reservation through us and will not have to go through *** If this is acceptable I will send out an addendum to the contract so they will have this in writing
Thank you,
Frank ***
General Manager
Branson"s Nantucket & *** *** ***
State Hwy
Branson, MO
Phone#: 417-338-
Fax#: XXX-XXX-XXXX
Final Consumer Response /* (2000, 13, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think this is all I can expect and is acceptable, and is the right thing for Nantucket to doI can understand why Nantucket would want to do this in this manner, but it would be simpler to just allow enough points to reserve it normallyI just hope I won't get the run around when contacting reservations with this unusual procedureNormally we would make a reservation well in advance so our sons and their family's could coordinate their vacation for that date and it would be close to the same time of the year each yearI need some assurance of the procedure I need to do when making the reservationI would like to thank Frank and Nantucket for their consideration of this unfortunate misunderstanding*** ***
Initial Business Response /* (1000, 5, 2017/02/02) */
I have tried on several occasions to reach the ***I wanted to speak with them before responding to this complaintI will continue to reach out to them and will notify the Revdex.com the results of the call
Initial Consumer Rebuttal /*
(3000, 7, 2017/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not want to talk with you over the phoneWe fear you're going to twist our words like you have so many times in the past and make us feel at fault for your fraudulencePlease post your response here so it is public information
Final Business Response /* (4000, 9, 2017/02/14) */
I feel this complaint, do to Mr ***'s response should be closed and not considered a legitimate complaintI responded earlier and explained that I have tried to contact the ***'s and have been unsuccessfulNow Mr*** has replied again saying the reason I have been unable to reach him is that he refuses to talk to me on the phoneHe has asked that I post my response on this website and has accused us of twisting his wordsFor this reason I feel this complaint is ridiculous and unsolvableHow can I post a response to something I have no information onHe has given no details to the nature of his complaint and what areas he felt he was miss informed onIf Mr*** would like to take my call and discuss this then I will do my best to resolve this
Initial Business Response /* (1000, 9, 2015/10/10) */
I have reached out to the customer two times and have been unable to speak with *** but spoke with the 2nd party involved with the purchaseI have fully accessible units with roll in showers and all other handicap requirements.I would like
to invite *** to come stay in one of our new units no expense to her and at that time we can work to resolve any other issues
Initial Consumer Rebuttal /* (3000, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** has not reached out to me (***), he reached out *** and did not know who I was and claimed he did not know why we complainedWe have not been able to book the bedroom unit we bought into- have been told it was not completed in April when it was to have been opened in October of last yearPhone call that *** placed to the Resort on October 7th regarding HOA with a message left still has not been returnedBTG who brings people into the Resort as prospective buyers has contacted *** to purchase moreThe advice given to not being able to get reservations has been "keep on hounding"
Final Business Response /* (4000, 15, 2015/10/26) */
We want to make every customer happy I have read the entire complaint the main concern is that we do not have handicap accessible units and I offered our owner a free stay where she wouldn't have to use her points to check the unitThe second problem raised was they received a double bill this was simply an error by the company that sends out our payment noticesFinally the statement that our rental program is a scam is just not a true statement so its difficult to say much on that subject its a real program its going very well and will continue to be a active program
Thank you,
*** ***
General Manage
Final Consumer Response /* (4200, 17, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have a stay booked by the Resort back in Sept on them to start on 10/30/It was booked wheelchair accessible, no stairs, and pet friendlyOn 10/the Resort tried to contact *** who returned the call on 10/20/After speaking with different people I learned that we had been moved out of the wheelchair accessible unit into a unit that had stairs because there are no pet friendly and wheelchair accessible units availableOnly pet friendly units there*** was also asked if she really needed to use the wheelchair and were we for sure bringing the pet*** informed the Resort this would not work without a rampPer the Resort the person who made the reservation is no longer there and they cannot be responsible for what she told us*** was then told after a rather lengthy call that we would be in a wheelchair accessible unit that is pet friendlyThe staff was to e-mail me confirmation of this- not receivedToday 10/*** rec a call from the Resort to confirm the reservation and got more run around- the staff thought all that was needed was a shower chair and the person who called claimed to not be aware of the Resort calling last week to confirm the reservationMessages have been left for management to call *** with no return callThe excuse today is "it's our busy season"A total of conversations with different people since 10/to get the reservation correct because the Resort moved us after we had bookedThe calls were initiated by the Resort
As far as the double bill it resulted in multiple collection calls and the Resort was not helpful at all in resolving the issue- they accepted no responsibility for information that had been transmitted in error
We have not taken this company to courtWe did file a complaint with the Attorney General's officeWe were fine with the original contract, before we got the upgradeCancel the remaining mortgage, sell it back to them, we would be fine going back to thatOur original deed would be paid in full by nowWe'd like them to cancel our current deed and reinstate our original contract and cancel any remaining balanceWe've paid much more than the original contract called forA phone call would go a long way
Initial Business Response /* (1000, 9, 2015/08/13) */
I spoke with *** this morning (08/13/2015) I understand the problem he is having and we reached the following agreement that will resolve all future issuesThe ***'s will be able to make their Tri-Annual week vacation in a bedroom
reservations directly through Branson's Nantucket and will not be required to go through *** Their first reservation made directly through us is for the following dates
Checking in Saturday 08/13/and checking out on Saturday 08/20/and every three years thereafterThe ***'s confirmation package will be sent out later today
Initial Consumer Rebuttal /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were contacted by the manager at Branson NantucketWe've come to an agreement and are satisfied
Hello,Please find attached the signed docs for our most recent purchase/ deed for Branson's Nantucket, file #***, from November 2015.Please contact us with any questions,*** and *** ***
Initial Business Response /* (1000, 9, 2016/10/27) */
I have tried on several occasions to contact Mr *** to understand this complaintIt appears he received his gifting so I am not sure of what his complaint isI will continue to reach out to Mr ***
I have reviewed the complaint from Mr*** as well as the signed contracts and paperworkWhile the ***'s were here in May they applied for a credit card with *** *** MastercardThe signed and initialed that they understand if approved that they will receive 0% introductory Annual
Percentage Rate on the initial purchase for billing cycles, after which the standard Purchase APR will applyBoth, *** and *** applied for a card and were approved$13,was placed on one card and $was placed on anotherI have attached a copy of the documents that were signed by both parties. So they both were approved and received 0% interest for monthsThe first month would have began in June and would have continued until NovemberThis is monitored by *** and they are billed directly from the credit card companyThis portion of the complaint I feel is pointless cause both parties received what they were told they would. Also at the time of sale, the owners traded in *** propertiesThey filled out a transfer agreement with Standard Timeshare Transfers to begin the transfer process of their propertiesThis is a third party company that Branson's Nantucket uses to relinquish the owner from their existing propertyWithin this document that they signed and initialed it does state that the transfer process generally takes about days in some cases it can take up to daysThis starts once Standard Timeshare Transfer has received the properly executed and notarized deedThe paperwork was originally sent over to Standard Timeshare Transfers as of June In speaking with Standard Timeshare Transfers, they are still in the process of relinquishing the *** from their *** propertiesBranson's Nantucket has done exactly as we stated that we would doOne of the reasons that the ***'s decided to trade in their existing *** properties is because of the high maintenance feesBranson's Nantucket does pride ourselves in having the lowest maintenance fees in the industry which is why they decided to purchase with usIn reviewing this, I feel this complaint is not necessaryThe owners never once called us and and questioned any of these concerns prior to filing a complaint with the Revdex.comHad they called us prior to this we could have answered these questions for themWith that said, I do not feel that this warrants a refund or cancellation of the contract as Branson's Nantucket is doing exactly as we stated we would
Initial Business Response /* (1000, 5, 2016/11/16) */
There are simply no truths in this complaint the customer has stated to us that if he doesn't get what he wants he will cause problems and get our Revdex.com rating lowered he even stated on this complaint that he wanted $25,cash do resolve this
complaint that is extortionThe inventory that was purchased was not part of any rental programAfter dealing with Mr *** on several occasions we agreed to place him in the rental program to resolve his issues and make him happyPaperwork was was filed with the trade in company within daysThe fact that Mr *** spent $11,and is now demanding $25,should show the validity of this complaint
Initial Consumer Rebuttal /* (3000, 7, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$12900+$18000-for trade *** Las Vegas week+ transfer fee =$31,275Cash paid
+ paid Maintenance fee $(not required) to pay if they have processed my closing and transfer documents as promised within to weeks
They told us that as soon as we get your DOC we will enroll us in RENTAL program as promised during SALES presentationThey all are LyingAsk Sheri Spillman and MGR Brian as witness during sales presentation on April 24,in BRANSON, MOThey never told us that we can't book vacation more than days in advance
These are all FACTSThey wanted to hide the truthI told them at the time of sales that please do not try to cheat us otherwise, I will complain in Revdex.com
This is really unacceptable
Please at least enroll me in Rental program immediately-as promisedI already paid approx $maintenance fee for to (Three Years)They only told us 1BR unit,and never told us that it is not qualified for rental, instead they told diff thing and forced us to buyTotal expenses comes out more than $25000-OK
I have reviewed the complaint as well as the owners fileWe have put into place a new reservation department that takes care of strictly just reservations. With that department in place that will in turn free up our customer service department to help with the calls and returning of callWe
have hired a few more employees to help field the incoming calls as well as the returning of phone callsAt Branson's Nantucket we do understand the importance of customer service and adjusted things so that we may provide this for our owners
Initial Business Response /* (1000, 5, 2017/01/27) */
I spoke with Mr *** today January 27th, I went over the concerns the ***s were having showed them that they were in the rental program and amended their contract so that they can make reservations directly through Branson's
Nantucket
Initial Business Response /* (1000, 9, 2015/10/02) */
We agreed to do a refund for Ms***A letter agreeing to the refund was sent out along with a prepaid return overnight envelope once that is returned the refund check will be sent
Initial Business Response /* (1000, 5, 2015/07/04) */
Ms*** truly has no complaint of any kind and these type of ridiculous complaints should carry some type of consequence when filedThere were no lies told to this customer *** has an entire program set up for days or less reservations.Ms
*** toured our resort on June 25, decided she would like to purchase and applied for an *** *** card we have all the documents on file showing the filled out application and the acceptance by Ms*** the statement that she found out the next day is absolutely false.Ms*** purchased on the 25th and cancelled on the stating she simply changed her mind none of these other claims ever came upWe cancelled her contract as she requested and explained to her that the card she received had a temporary number and she would receive the permanent card within days at that time she would call us with the number and it would be cancelled at that time without any charges to herThis is the way *** *** works on every transaction through a resort like oursMs*** has since received the card and has called in and the charges were cancelled just as she requestedIt is frustrating when someone simply changes their mind that they find it necessary to try and manipulate the system by filing a totally and untrue complaint
I have reviewed Ms. [redacted] complaint as well as pulled her contract and the notes on her contract. She was given a cruise certificate on June 27, 2016 just a few days after she purchased. These certificates are good for 2 years and did not expire until June 30, 2018. These certificates were...
purchased from a third party company by the name of [redacted]. We contacted them about a week ago to order more certificates for our upcoming season and at that time were told that they have gone out of business. We were given a phone number by our rep for the owners to contact in regard to the cruise certificates however that number is no longer working. [redacted] called on January 22nd and we let her know at that time we were in contact with company and we would get back to her. On January 26th we let her know that the company is no longer in business and they are not offering any more certificates. However, we offered her her choice of additional gifting such as show tickets, mini golf passes or even 5,000 bonus points. She agreed to bonus points. These have been added to her account here at Branson's Nantucket as of January 29th. So we have tried to rectify this for her. The company going out of business is beyond our control. As far as trying to book a vacation and not having anything available, that is not the case. Since she has purchased with Nantucket she has made a few reservations during different times of the year. Below are the times that she stayed with us. November 10th - 13, 2016 in a 1 bedroomMay 21 - 23, 2017 in a 1 bedroomFebruary 17-18, 2018 in a 1 bedroom [redacted] has over 6,300 resorts in over 100 countries to choose from. I am not sure where she was trying to make reservations to but the only resort that we can control is our own. At this time we are not going to cancel this contract.
Initial Business Response /* (1000, 9, 2016/11/18) */
Have spoken to Mr [redacted] and he wasn't really interested in discussing any options and the call ended because I found it impossible to talk with him. I called back today and spoke with Mrs [redacted] and she explained that Mr [redacted] was in the deer...
woods and would be tough to catch him. I have a settlement offer and will continue to try and catch him and will follow up with the Revdex.com if we are able to come to an agreement.
Initial Consumer Rebuttal /* (3000, 16, 2016/12/02) */
Revdex.com COMMENT: Consumer called and stated he had been speaking with the company and they worked some things out, but he is waiting for the things they worked out to happen.
Complaint: [redacted]
I am rejecting this response because: All the services that were promised and sold to us. Are not available as discussed and promised. They took our money and do not intend to deliver anything of value in return. It is all a big scam, ripping people off and putting them in debt.
Sincerely,
[redacted]
Initial Business Response /* (1000, 12, 2016/12/05) */
Ms *** has been in constant contact with our collections departmentShe received our letter by email on November 30th, We are now awaiting her response on which option she will be using
Initial Consumer Rebuttal /* (2000, 14,
2016/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes they are working with me now!
Initial Business Response /* (1000, 5, 2016/11/04) */
Mr *** requested that he be placed into the opt out programThe *** *** have been placed into the opt out and will now make their reservations through Branson's NantucketThey should receive their paperwork within
days
Initial Consumer Rebuttal /* (2000, 7, 2016/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2016/07/23) */
Ms*** has requested that her account be modified and 20,points per year be addedBecause of the confusion Branson's Nantucket is willing to make that adjustmentAn addendum to the contract has been mailed out adding 20,points
per year and to continue as long as *** *** or a member of her family owns this property
Initial Consumer Rebuttal /* (2000, 12, 2016/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept but must have the total points per year promised in writingThank you
I was responding to the above complaint and accidentally sent it before I was done responding and the website would not let me respond with anything furtherSo I am sending this email in hopes that you can include this with my original response. I have reviewed Mr***'s complaint as well as their signed contractBack in April they wrote a letter to Branson's Nantucket and we responded days later addressing the issues that they were having at that timeOne issue is that they state they would easily be able to make reservationsI have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our ownersSo have taken RCI out of the equation when making reservations back to Branson's NantucketSince then more construction has been completed so there will be more inventory added to the inventory already in placeSo I do not believe that availability will be an issue any longer. I will address each fact/lie that he states within this complaintThe Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $The first year paid for by Branson's NantucketThe exchange fees with RCI for a reservation 7-days in length. You are able to book a reservation year roundThey are not limited to a certain time of the yearThe benefits with RCI include the 10,point or less reservation which can be utilized by making a reservation days or less prior to check inThere are Platinum Extra Vacations that can be booked up to a year in advanceThe extra vacations can be paid with credit card instead of using any pointsThese are additional options that the owners receives as RCI members. Branson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signedThe maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialedThe maintenance fees at Branson's Nantucket have not increased since And even with the ***'s upgrade, the maintenance fees have remained at $ The financials analysis was done at the time of sale to break down the financial information that included the interest rate, the term of the loan, the first payment due date and amount of the monthly installmentsThis also printed within their contract on the Promissory noteThe Owners Acknowledgement that was signed in the reps office breaks down the additional fees such as exchange fees and membership feesThere were no hidden costs as each fee is outlined. The timeshare does hold valueOnce the contract is paid in full each owner is given a deed to the property that they purchasedBranson is a high vacation area and would be in high buyer demandBranson's Nantucket does have rental program that the owners were placed into with their most recent upgradeThe next opportunity for rental benefits will start in 2018. In order to get the exclusive benefits of Branson's Nantucket and RCI are to be owners of eachThe ones walking in off the street are paying a nightly rate to stay at the resortWhich is why we put the Rental program in place to assist our owners. Everything that The ***'s were told is true and do not feel there is any reason to cancel this contract. *** ***PresidentBranson's Nantucket & Branson Travel Group*** *** *** ***Branson, MO 65616Phone#: ***Fax#: ***
Initial Business Response /* (1000, 5, 2015/09/01) */
I will pull the ***'s contract and contact them and work toward a resolution getting the ***'s what they are needingI will respond back to the Revdex.com once I have made contact with the ***'s
Initial Consumer Rebuttal /* (3000, 7,
2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
as of today 9-10-2015, we have received no response from Nantucket at allAlso we have received no response from a registered letter dated 7/8/detailing the entire correspondence which included documentation of what were were told to not terminate within the days stated in the contract when we saw the actual requirements to stay at Nantucket
Final Business Response /* (4000, 11, 2015/09/24) */
The *** will be able to use their one week per year at Branson's Nantucket in a bedroom for 10,pointsThey will book that reservation through us and will not have to go through *** If this is acceptable I will send out an addendum to the contract so they will have this in writing
Thank you,
Frank ***
General Manager
Branson"s Nantucket & *** *** ***
State Hwy
Branson, MO
Phone#: 417-338-
Fax#: XXX-XXX-XXXX
Final Consumer Response /* (2000, 13, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think this is all I can expect and is acceptable, and is the right thing for Nantucket to doI can understand why Nantucket would want to do this in this manner, but it would be simpler to just allow enough points to reserve it normallyI just hope I won't get the run around when contacting reservations with this unusual procedureNormally we would make a reservation well in advance so our sons and their family's could coordinate their vacation for that date and it would be close to the same time of the year each yearI need some assurance of the procedure I need to do when making the reservationI would like to thank Frank and Nantucket for their consideration of this unfortunate misunderstanding*** ***
Initial Business Response /* (1000, 5, 2017/02/02) */
I have tried on several occasions to reach the ***I wanted to speak with them before responding to this complaintI will continue to reach out to them and will notify the Revdex.com the results of the call
Initial Consumer Rebuttal /*
(3000, 7, 2017/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not want to talk with you over the phoneWe fear you're going to twist our words like you have so many times in the past and make us feel at fault for your fraudulencePlease post your response here so it is public information
Final Business Response /* (4000, 9, 2017/02/14) */
I feel this complaint, do to Mr ***'s response should be closed and not considered a legitimate complaintI responded earlier and explained that I have tried to contact the ***'s and have been unsuccessfulNow Mr*** has replied again saying the reason I have been unable to reach him is that he refuses to talk to me on the phoneHe has asked that I post my response on this website and has accused us of twisting his wordsFor this reason I feel this complaint is ridiculous and unsolvableHow can I post a response to something I have no information onHe has given no details to the nature of his complaint and what areas he felt he was miss informed onIf Mr*** would like to take my call and discuss this then I will do my best to resolve this
Initial Business Response /* (1000, 9, 2015/10/10) */
I have reached out to the customer two times and have been unable to speak with *** but spoke with the 2nd party involved with the purchaseI have fully accessible units with roll in showers and all other handicap requirements.I would like
to invite *** to come stay in one of our new units no expense to her and at that time we can work to resolve any other issues
Initial Consumer Rebuttal /* (3000, 11, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** has not reached out to me (***), he reached out *** and did not know who I was and claimed he did not know why we complainedWe have not been able to book the bedroom unit we bought into- have been told it was not completed in April when it was to have been opened in October of last yearPhone call that *** placed to the Resort on October 7th regarding HOA with a message left still has not been returnedBTG who brings people into the Resort as prospective buyers has contacted *** to purchase moreThe advice given to not being able to get reservations has been "keep on hounding"
Final Business Response /* (4000, 15, 2015/10/26) */
We want to make every customer happy I have read the entire complaint the main concern is that we do not have handicap accessible units and I offered our owner a free stay where she wouldn't have to use her points to check the unitThe second problem raised was they received a double bill this was simply an error by the company that sends out our payment noticesFinally the statement that our rental program is a scam is just not a true statement so its difficult to say much on that subject its a real program its going very well and will continue to be a active program
Thank you,
*** ***
General Manage
Final Consumer Response /* (4200, 17, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have a stay booked by the Resort back in Sept on them to start on 10/30/It was booked wheelchair accessible, no stairs, and pet friendlyOn 10/the Resort tried to contact *** who returned the call on 10/20/After speaking with different people I learned that we had been moved out of the wheelchair accessible unit into a unit that had stairs because there are no pet friendly and wheelchair accessible units availableOnly pet friendly units there*** was also asked if she really needed to use the wheelchair and were we for sure bringing the pet*** informed the Resort this would not work without a rampPer the Resort the person who made the reservation is no longer there and they cannot be responsible for what she told us*** was then told after a rather lengthy call that we would be in a wheelchair accessible unit that is pet friendlyThe staff was to e-mail me confirmation of this- not receivedToday 10/*** rec a call from the Resort to confirm the reservation and got more run around- the staff thought all that was needed was a shower chair and the person who called claimed to not be aware of the Resort calling last week to confirm the reservationMessages have been left for management to call *** with no return callThe excuse today is "it's our busy season"A total of conversations with different people since 10/to get the reservation correct because the Resort moved us after we had bookedThe calls were initiated by the Resort
As far as the double bill it resulted in multiple collection calls and the Resort was not helpful at all in resolving the issue- they accepted no responsibility for information that had been transmitted in error
We have not taken this company to courtWe did file a complaint with the Attorney General's officeWe were fine with the original contract, before we got the upgradeCancel the remaining mortgage, sell it back to them, we would be fine going back to thatOur original deed would be paid in full by nowWe'd like them to cancel our current deed and reinstate our original contract and cancel any remaining balanceWe've paid much more than the original contract called forA phone call would go a long way
Initial Business Response /* (1000, 9, 2015/08/13) */
I spoke with *** this morning (08/13/2015) I understand the problem he is having and we reached the following agreement that will resolve all future issuesThe ***'s will be able to make their Tri-Annual week vacation in a bedroom
reservations directly through Branson's Nantucket and will not be required to go through *** Their first reservation made directly through us is for the following dates
Checking in Saturday 08/13/and checking out on Saturday 08/20/and every three years thereafterThe ***'s confirmation package will be sent out later today
Initial Consumer Rebuttal /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were contacted by the manager at Branson NantucketWe've come to an agreement and are satisfied
Hello,Please find attached the signed docs for our most recent purchase/ deed for Branson's Nantucket, file #***, from November 2015.Please contact us with any questions,*** and *** ***
Initial Business Response /* (1000, 9, 2016/10/27) */
I have tried on several occasions to contact Mr *** to understand this complaintIt appears he received his gifting so I am not sure of what his complaint isI will continue to reach out to Mr ***
I have reviewed the complaint from Mr*** as well as the signed contracts and paperworkWhile the ***'s were here in May they applied for a credit card with *** *** MastercardThe signed and initialed that they understand if approved that they will receive 0% introductory Annual
Percentage Rate on the initial purchase for billing cycles, after which the standard Purchase APR will applyBoth, *** and *** applied for a card and were approved$13,was placed on one card and $was placed on anotherI have attached a copy of the documents that were signed by both parties. So they both were approved and received 0% interest for monthsThe first month would have began in June and would have continued until NovemberThis is monitored by *** and they are billed directly from the credit card companyThis portion of the complaint I feel is pointless cause both parties received what they were told they would. Also at the time of sale, the owners traded in *** propertiesThey filled out a transfer agreement with Standard Timeshare Transfers to begin the transfer process of their propertiesThis is a third party company that Branson's Nantucket uses to relinquish the owner from their existing propertyWithin this document that they signed and initialed it does state that the transfer process generally takes about days in some cases it can take up to daysThis starts once Standard Timeshare Transfer has received the properly executed and notarized deedThe paperwork was originally sent over to Standard Timeshare Transfers as of June In speaking with Standard Timeshare Transfers, they are still in the process of relinquishing the *** from their *** propertiesBranson's Nantucket has done exactly as we stated that we would doOne of the reasons that the ***'s decided to trade in their existing *** properties is because of the high maintenance feesBranson's Nantucket does pride ourselves in having the lowest maintenance fees in the industry which is why they decided to purchase with usIn reviewing this, I feel this complaint is not necessaryThe owners never once called us and and questioned any of these concerns prior to filing a complaint with the Revdex.comHad they called us prior to this we could have answered these questions for themWith that said, I do not feel that this warrants a refund or cancellation of the contract as Branson's Nantucket is doing exactly as we stated we would
Initial Business Response /* (1000, 5, 2016/11/16) */
There are simply no truths in this complaint the customer has stated to us that if he doesn't get what he wants he will cause problems and get our Revdex.com rating lowered he even stated on this complaint that he wanted $25,cash do resolve this
complaint that is extortionThe inventory that was purchased was not part of any rental programAfter dealing with Mr *** on several occasions we agreed to place him in the rental program to resolve his issues and make him happyPaperwork was was filed with the trade in company within daysThe fact that Mr *** spent $11,and is now demanding $25,should show the validity of this complaint
Initial Consumer Rebuttal /* (3000, 7, 2016/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$12900+$18000-for trade *** Las Vegas week+ transfer fee =$31,275Cash paid
+ paid Maintenance fee $(not required) to pay if they have processed my closing and transfer documents as promised within to weeks
They told us that as soon as we get your DOC we will enroll us in RENTAL program as promised during SALES presentationThey all are LyingAsk Sheri Spillman and MGR Brian as witness during sales presentation on April 24,in BRANSON, MOThey never told us that we can't book vacation more than days in advance
These are all FACTSThey wanted to hide the truthI told them at the time of sales that please do not try to cheat us otherwise, I will complain in Revdex.com
This is really unacceptable
Please at least enroll me in Rental program immediately-as promisedI already paid approx $maintenance fee for to (Three Years)They only told us 1BR unit,and never told us that it is not qualified for rental, instead they told diff thing and forced us to buyTotal expenses comes out more than $25000-OK
I have reviewed the complaint as well as the owners fileWe have put into place a new reservation department that takes care of strictly just reservations. With that department in place that will in turn free up our customer service department to help with the calls and returning of callWe
have hired a few more employees to help field the incoming calls as well as the returning of phone callsAt Branson's Nantucket we do understand the importance of customer service and adjusted things so that we may provide this for our owners
Initial Business Response /* (1000, 5, 2017/01/27) */
I spoke with Mr *** today January 27th, I went over the concerns the ***s were having showed them that they were in the rental program and amended their contract so that they can make reservations directly through Branson's
Nantucket
Initial Business Response /* (1000, 9, 2015/10/02) */
We agreed to do a refund for Ms***A letter agreeing to the refund was sent out along with a prepaid return overnight envelope once that is returned the refund check will be sent
Initial Business Response /* (1000, 5, 2015/07/04) */
Ms*** truly has no complaint of any kind and these type of ridiculous complaints should carry some type of consequence when filedThere were no lies told to this customer *** has an entire program set up for days or less reservations.Ms
*** toured our resort on June 25, decided she would like to purchase and applied for an *** *** card we have all the documents on file showing the filled out application and the acceptance by Ms*** the statement that she found out the next day is absolutely false.Ms*** purchased on the 25th and cancelled on the stating she simply changed her mind none of these other claims ever came upWe cancelled her contract as she requested and explained to her that the card she received had a temporary number and she would receive the permanent card within days at that time she would call us with the number and it would be cancelled at that time without any charges to herThis is the way *** *** works on every transaction through a resort like oursMs*** has since received the card and has called in and the charges were cancelled just as she requestedIt is frustrating when someone simply changes their mind that they find it necessary to try and manipulate the system by filing a totally and untrue complaint
I have reviewed Ms. [redacted] complaint as well as pulled her contract and the notes on her contract. She was given a cruise certificate on June 27, 2016 just a few days after she purchased. These certificates are good for 2 years and did not expire until June 30, 2018. These certificates were...
purchased from a third party company by the name of [redacted]. We contacted them about a week ago to order more certificates for our upcoming season and at that time were told that they have gone out of business. We were given a phone number by our rep for the owners to contact in regard to the cruise certificates however that number is no longer working. [redacted] called on January 22nd and we let her know at that time we were in contact with company and we would get back to her. On January 26th we let her know that the company is no longer in business and they are not offering any more certificates. However, we offered her her choice of additional gifting such as show tickets, mini golf passes or even 5,000 bonus points. She agreed to bonus points. These have been added to her account here at Branson's Nantucket as of January 29th. So we have tried to rectify this for her. The company going out of business is beyond our control. As far as trying to book a vacation and not having anything available, that is not the case. Since she has purchased with Nantucket she has made a few reservations during different times of the year. Below are the times that she stayed with us. November 10th - 13, 2016 in a 1 bedroomMay 21 - 23, 2017 in a 1 bedroomFebruary 17-18, 2018 in a 1 bedroom [redacted] has over 6,300 resorts in over 100 countries to choose from. I am not sure where she was trying to make reservations to but the only resort that we can control is our own. At this time we are not going to cancel this contract.
Initial Business Response /* (1000, 9, 2016/11/18) */
Have spoken to Mr [redacted] and he wasn't really interested in discussing any options and the call ended because I found it impossible to talk with him. I called back today and spoke with Mrs [redacted] and she explained that Mr [redacted] was in the deer...
woods and would be tough to catch him. I have a settlement offer and will continue to try and catch him and will follow up with the Revdex.com if we are able to come to an agreement.
Initial Consumer Rebuttal /* (3000, 16, 2016/12/02) */
Revdex.com COMMENT: Consumer called and stated he had been speaking with the company and they worked some things out, but he is waiting for the things they worked out to happen.
Complaint: [redacted]
I am rejecting this response because: All the services that were promised and sold to us. Are not available as discussed and promised. They took our money and do not intend to deliver anything of value in return. It is all a big scam, ripping people off and putting them in debt.
Sincerely,
[redacted]