Initial Business Response /* (1000, 9, 2017/04/11) */
First of all, I want to apologize to the Revdex.com and the [redacted]'s. I had this down in the ledger as to respond on the 17th of April. Realizing today that it was actually the 7th. I have spoke with Mr. [redacted] today I am familiar with his...
complaint and I am going to honor his request and refund and cancel his last transaction and take him back to his original ownership. I am sending out the necessary paperwork for the [redacted]'s to sign and send back to complete this process.
Mr. [redacted] was brought in on a complimentary stay for an owner update. On that owner update, he upgraded his existing contract from a one bedroom unit to a 3 bedroom unit. At that time he applied for a Barclay Mastercard and was approved for $8,000. At the closing he signed the credit card receipt...
showing that the $8,000 was charged on the card. I have attached the copy of the receipt for your review. We can not open a line of credit without his signature. With this upgrade, he was entered into the Management Sponsored Rental Program. On the form that he initialed and signed it states that the next opportunity for rental benefits will start in 2018. I have attached a copy for your review of this as well. As far as the maintenance fees go, Mr. [redacted] did pay maintenance fees on his original contract in the amount of $399. When he upgraded his maintenance fees changed to $599. We gave him a credit off his maintenance fees on his upgrade. So the full amount was not due to him. The maintenance fee amount on the contract also states the maintenance fee amount. This was disclosed to Mr. [redacted]. Furthermore, Mr. [redacted] was given an addendum that guarantees a one week stay at Branson's Nantucket for 10,000 points in a 3 bedroom unit. I know previously we have had several owners state that they are not able to make reservations. As of October 1, 2017 Branson's Nantucket has taken over the current reservation system. We firmly believe that quality customer service and ease in making reservations plays an important role in the ownership at Branson's Nantucket. So going forward all reservations will go through our reservation department directly. I believe this will solve any issues going forward. A letter was mailed out to all owners explaining this new change. Our reservation department is strictly for our owners only and has not been open for the public. however, anyone that has RCI as their exchange company may book into Branson's Nantucket through RCI. With that being said, Branson's Nantucket does not find any merit to cancel the contract and will not be issuing a refund. I would suggest that Mr. [redacted] contact our reservation department when he is ready to make some reservations.
Initial Business Response /* (1000, 9, 2015/08/13) */
I spoke with Elizabeth this morning (08/13/2015) I believe there is nothing more than a misunderstanding on how the program works. I found out the areas that she is having issues with I am going through Elizabeth's purchase and we are scheduled...
to talk again tomorrow morning. I believe we will be able to show our owners how the program works and meet their expectations.
Initial Consumer Rebuttal /* (3000, 17, 2015/11/09) */
You never sent me any letter in regards to this case. I think it is [redacted] that the ripped off consumer has to be the one to constantly follow up. That's what your job is supposed to be. I might just contact the newspaper or tv and let them know what a fraud you all are!!!!!
Final Business Response /* (4000, 26, 2015/11/19) */
There was a letter sent. I will resend it with a signature required. The 10 days per year the owner understood they were to receive will be honored for the amount of points that they understood at time of sale. The reservations to stay at Nantucket for their 10 days will be made directly through us. The first reservation will be made through me the owner services department will handle future reservations their contact information will be included in letter. I will include my direct number so they can reach me directly. There will be no requirements on booking out a year and no booking dead lines anything under 45 days can be difficult during peak seasons.
Final Consumer Response /* (4200, 28, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I actually receive this supposed letter I will attempt to call owner services again for booking, but let it be known I have never received a letter and have tried contacting management and owner services over 100 times in a two month period of time. Buyers beware!
I have received Mr. [redacted]'s complaint and will be pulling all the signed contracts and agreements and will in contact with him soon to discuss this further. Thank you,[redacted]
11-10-2017 @ 3:05 {mediator left voice mail and email with consumer asking to call and discuss}11-16-2017 I only have a few minutes to talk as I work in manufacturing and have a short lunch. Well, they promise one thing with the salespersons then cover themselves with the paperwork. We tried using what they provided on a Florida vacation, but were told not enough points; we don't get discounts on flights and hotels as promised. We were told they would provide a big suite for our large family vacation in Branson - then, found out all they would provide is a one BR unit. Alright, I will fax you a copy of the Agreement I signed. I wish the Attorney General's office would do something. We spent $22,000.00 before this ordeal one time on a family vacation and when this came along we thought for the same price we'll have more options on where to go and get more years out of the $22,000. All he put in his replies was a weak excuse claiming how he was showing us how the points work - we already knew how they work. I would like to start something online so everyone could see this and what they do. Oh, I'll look at Revdex.com website and see the complaints. Would love to file a class action. Can we get contact information on those who filed a Revdex.com complaint so we can try and start a class action?02/01/2018 Thanks for the information you left in the voice mail that he is going to cancel the contract and refund us $22,499. This is what should be done. We are excited to hear this, but, agree with you that we should remain cautious until we get the check. I will keep you updated on the correspondence we get from them. Thanks so much. {emailed her a copy of [redacted]'s email to me}02/02/2018 O.k, thanks for letting me know I will be getting a letter from the Revdex.com that the complaint will be closed, but, if he does not do what he promised I can reopen it. I'll give it about six weeks to get the check and have it clear with our bank. I might have my attorney look over the documents he wants us to sign before he sends the check. Again, thanks so very much and I will let you know what eventually happens.
Initial Business Response /* (1000, 5, 2016/04/25) */
The reason they were here longer than 90 minutes was because they decided to purchase. If not for that they would have made it to their show in time. Any time extra gifting is given because of a purchase if that purchase is cancelled so is all...
gifting associated. Because we do our best to satisfy all who visit Branson's Nantucket we put the $150.00 back on their credit card today Monday 04/25/2016.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They lied....the salesman [redacted] had not even "finished" and hadn't even had his manager present the contracts when we informed them we needed to leave. They were still "waiting" to see what they would offer for our existing timeshares...it was at THIS time [redacted] stated if we stayed he would have no trouble getting us tickets for the later show.
We've had our concerns but held out hope. It's now obvious that we, as well as other people, were lied to and misled regarding the Nantucket Rental Program. We advise anyone considering a purchase with Nantucket to proceed with caution. In May 2014, we attended a promotional weekend tour of...
Branson's Nantucket. We purchased their smallest package and weren't displeased with that package. In November 2015, we received a call asking if we would like to attend our "complimentary stay as owners for our update." They wanted to show us the new clubhouse and see the improvements and to make sure we were using our [redacted] program to its fullest. It was meant to last no longer than an hour. They didn't even get to us until 40 minutes into the hour and then the update turned into a full-on sales pitch, lasting for several hours. The sales guy wanted us to upgrade, which we explained that we didn't want or need as we were happy with the current package that we had. It was then explained that we actually "owned" a physical condo and what if we could upgrade and actually have our costs covered and even make a profit through their rental program. But we could only do this if we upgraded. After showing us blueprints of our condo, they told us that we'd receive a check of $6000 each year in January, beginning in 2017, and that this would benefit all parties, as when people stayed on-site, they were happier and more apt to buy. He said it would work out cheaper than putting people up at [redacted] and Nantucket would pay the owners the difference for allowing them to rent out their condo. They said that they needed to have a minimum amount of people to agree by a certain date in December 2015 in order to make the program legal and that only owners in a specific building qualified for the upgrade. Since then, we've heard of other accounts of people who were told a similar story as well as a complaint written by a former employee that explains every single detail we were told as fraud. We found the reports here: [redacted] When we contacted Branson's Nantucket with our concerns, we were told this was written by a disgruntled former employee who no longer worked there and that rip-off report was a "scandalous website." Even if it was written by a disgruntled employee, it doesn't mean that it isn't true, especially when everything he writes is exactly what we were told, and then we find a report written by other owners here on the Revdex.com site, dated in May 2017. The complaint dated in May 2017 is similar to the experience that we had, verbatim. Whether their salesman was dishonest or honest, people were obviously misled in order to coerce them to sign and upgrade. We spoke with someone at Nantucket in August of 2017 who told us that we would receive money in 2017 but that the only requirement woud be that we would receive it by the end of 2017. In December 2017, we contacted Branson's Nantucket again and were told to speak with [redacted]. We have called and left messages 3 times in the last month, and each time, we're told that they will have [redacted] call us first thing the next morning. It's been a month since we called in December, and we've received nothing. We are owners, and yet no one is available to answer our questions and let us know what's going on. When we called again to share our concerns with customer service, we were advised to write a letter of complaint regarding [redacted] and to send it to corporate. That's simply not a viable solution to getting our questions answered and is a terrible customer service provided to owners.
Initial Business Response /* (1000, 5, 2015/09/12) */
It is unfortunate when people use this site for such complaints. This is a tool for customers who have a legitimate issue an opportunity to inform a company that they are unhappy and opportunity for us to make that customer happy. As you look at...
the facts you will see that this is nothing more than a dis-honest attempt to get something for nothing. As stated in the complaint the [redacted]s attended a sales presentation with us they purchased with us and during the course of the sale said they said they would like a 3 bedroom unit during Labor Day weekend. The 3 bedroom units are our most popular unit and making it a limited inventory and of course Labor Day weekend is one of our busiest. In order to complete the sale we were able to find in our inventory a cancellation for labor day weekend and made that part of the deal . The [redacted]s then cancelled the contract when the returned home which would cancel the Labor Day weekend also since that was given to make the offer more desirable. Any claim that they would be entitled to anything that was part of that offer is unreasonable. Mrs [redacted] feels she is owed an apology because of what I said. Our conversation lasted for about 15 minutes when in frustration I stated the obvious that to buy something then cancelling and then trying to get part of the purchase anyway is simply not honest. We feel that we owe nothing to the [redacted]s we feel that this is nothing more than a scam. The statement under Desired Resolution shows the lengths they will go to for something they did not pay for and are not entitled to. This is simply not a valid complaint the [redacted]s purchased then cancelled and of course was not given the product that they did not pay for.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am surprised Branson Nantucket sells any timeshare when the manager calls the customer "dishonest". Seems a little odd they got so angry with us but didn't show us the common courtesy to let us know the weekend was cancelled until 4 days before we were to arrive and that only after I called to verify the weekend. They had known since June 8, 2015 the weekend was cancelled. Had they let us know in the letter that was sent to us to verify that we had cancelled the contract we would have had time to set up the weekend on our own since we own 3 timeshares! That doesn't seem like someone who is trying to get something for nothing! Furthermore, they gave us nothing for free! We paid to go to the presentation and was promised gifting which we were suppose to get on Labor Day weekend, which we haven't received yet and the manager didn't even address that. I would not believe anything they said now. We might have looked at the property again at a later date but because of the treatment we received from the employees, especially the manager we have no interest in looking at the property ever again even though they are nice units. If I can't trust those to whom I do business with, I don't do business with them. I would still like to talk to the owner of Branson Nantucket. It is my understanding they had a very bad rating and lots of complaints, was trying to raise the ratings. I believe the owner would like to know how his employees are treating people who come to the presentations.I am sooooo glad we backed out of the contract and would never darken their doors again unless they make right what they have done. My opinion, the manager seems to be arrogant, and will not admit he was wrong. They certainly don't believe in treating others the way they would want to be treated. I am asking to talk to the owner of Branson Nantucket.
Final Business Response /* (4000, 9, 2015/09/30) */
Its difficult to to respond any further to this complaint beyond what I have already stated. The Labor day reservation was part of the purchase that was cancelled so the reservation would be cancelled to. As far as the gifting from their from their vacation package if they did not receive that and it was delayed until they travel again they will receive that gifting. When they come to Branson again they simply need to contact my Welcome Center where they checked in the first time and they will receive their gifts.
I called and spoke with [redacted] in regard to her complaint. She was having troubles making reservations through [redacted]. I have set a time with her that the head of my customer services department is going to call her and go over the reservation system with her and try to get her a reservation she was...
looking to book in October. This is not resolved as of now but will continue to be in contact with Mrs. [redacted]. [redacted] President Branson's Nantucket & Branson Travel Group [redacted] Branson, MO 65616
Initial Business Response /* (1000, 9, 2015/06/12) */
We are very sorry that our owner has a trouble making reservations. I spoke with [redacted] and gave her my number and she will be making her reservations directly through me and I will get her the dates that she needs. Customer is happy.
Initial...
Consumer Rebuttal /* (2000, 11, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by the Manager of Nantucket who gave me his phone number and name and said I would be able to make my reservations directly through him in the future. As we just returned from Branson, it will be next summer before we are able to go again. I will keep you informed, but he was a very nice man and I trust he will keep his word and we will get to stay at "our" resort and use "our" timeshare there in the future. I do accept their response and the Manager there was very, very apologetic. I feel he is a man of his word. If not, I will report back to you next year! Thank you.
Complaint: [redacted]
I am rejecting this response because:In regards to the conversation, I had with a person who introduced himself as [redacted] on April 28, 2017. [redacted] misrepresented himself and told me he was the owner of Nantucket Resorts, which I later found out was untrue. He asked me if I was working with a company who is assisting me in writing my letters. I explained to him that I am 91 years old and I do get assistance from someone who simply takes the information I provide and helps me explain my situation in a letter. He immediately told me that I need to fire this company, otherwise, he was unable to help me. It is unfortunate that Nantucket refuses to help me and is unable to work with me because I am getting a little help due to my age. Why does it matter who writes my letters and why am I being threatened over it? I do not understand why this should influence the assistance I desperately need tom Nantucket in getting my contract canceled. Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2017/05/06) */
Spoke with Mrs [redacted] today Saturday May 6th, 2017 and agreed to cancel contract. A mutual release will be sent out and once it is signed and returned the contract with Branson's Nantucket will be cancelled.
Initial Consumer Rebuttal /*...
(3000, 10, 2017/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mutual release contract was not received, and the business has not returned my calls.
Final Business Response /* (4000, 25, 2017/06/24) */
I have received the signed Mutual Release back from Mrs. [redacted]. It has been sent to our corporate office for final signature. As soon as this is signed then a copy of this release will be mailed out to Mrs. [redacted] by next week.
Final Consumer Response /* (4200, 27, 2017/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is 3 weeks now since I mailed the Mutual Release back with my signature. I will accept this business' proposed resolution when they send me back a copy with their signature on it.
I have received The [redacted]'s complaint and have reviewed their contract that was purchased on October 11, 2017. It appears that there is a little bit of confusion. Mrs. [redacted] keeps referring to certificate from [redacted]. This certificate by [redacted] is a bonus...
vacation she was given when they purchased a package to tour with Branson's Nantucket. In addition to the certificate they were given some show tickets and a coupon book. These gifts were to be given to them once they completed the tour regardless if they purchased with Branson's Nantucket or not. When they arrived at Branson's Nantucket, they toured the facility and decided to purchase a Nautical Adventure package for $995. This package is a pre-paid Vacation that includes 4 days and 3 nights in a 1 bedroom unit at Branson's Nantucket, a complimentary dinner for 2, and choice of 2 [redacted] certificates or [redacted]. The purchaser agrees to attend another presentation upon their return stay. If they decide to upgrade into Branson's Nantucket then the monies already paid would be applied toward that purchase of Private Residency Club of Branson's Nantucket. The dinners and additional certificates will be given at the time of their stay. This is not a timeshare and what was purchased by the [redacted]'s was simply a vacation package. There is a 5 day rescission policy on these packages so when Mrs. [redacted] called in on November 27, 2017 to cancel, [redacted] let her know that she was outside of cancellation period. [redacted] is an employee that has been here the longest and would not have said they purchased a timeshare. This is where I believe there is some confusion. Nothing has changed from the time the [redacted]'s purchased to now.
I have reviewed the complaint from [redacted] & [redacted] as well as the signed contracts that are on file. The original purchase for these owners was in May 2015 and then upgraded in April 2016. [redacted] is not the sales representative on this contract but the closing officer that went over the...
contracts with [redacted] and [redacted] and had them sign. This contract can be passed on to their children if that is what they decide to do. Once paid in full this property will be deeded in [redacted] and [redacted]'s name. However this can be switched at any time. We have several owners that transfer the ownership into their children's name. [redacted] and [redacted] were placed into the rental program with their upgrade in April 2016. According to the signed Rental Program the next opportunity for rental benefits will not begin until 2018 as the units need to be rented out prior to being paid on the rental. I do not show that [redacted] nor [redacted] called to make reservations in June of this year. Their account has been past due since March of 2017 and if they would have called they would have been sent over to our collections department to set up payment arrangements. If they booked a stay with [redacted] and was able to get something booked that is good news. At this time their account is blocked due to non payment. Branson's Nantucket does have a buyback program, however at this time we are not exercising that right as we are still under construction and still building. Once the construction is complete then we will begin this process. This has been the policy from the beginning. As of October 1, 2017 Branson's Nantucket has started a reservation department and now managers our owners points internally. A letter was sent out explaining this process. Now that we have full access to manage the owners points we will have more availability and flexibility to manage our units. Since we have started this process it has been helpful to our owners as we have a staff that has full knowledge of our resort and what would work best for the owners request. However, as far as [redacted] and [redacted]'s account, this has been blocked due to non payment so they are not able to stay until the account is brought current.
I have received the complaint from Mr. [redacted] in regard to his automatic withdraw. Branson's Nantucket has no record of the Mr. [redacted] calling to switch the payment on his contract. If he had called to change that we would have instructed them to contact our financing company, [redacted]. I have looked...
into their account at [redacted] and it appears that Mr. [redacted] talked to someone on November 28th and switched his monthly installment from credit card draft to a monthly statement. This issue has been resolved. In looking into his account at [redacted], I do not show that two payments were drafted in November. Mr. [redacted] upgraded in April 2017 and paid two payments in May 2017 which covered the May and June installments. Then a payment every month from June to November bringing them completely current until January 4, 2018.
I have reviewed Mr. [redacted]'s complaint as well as their signed contract. Back in April they wrote a letter to Branson's Nantucket and we responded 14 days later addressing the issues that they were having at that time. One issue is that they state they would easily be able to make reservations. I...
have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our owners. So have taken RCI out of the equation when making reservations back to Branson's Nantucket. Since then more construction has been completed so there will be more inventory added to the inventory already in place. So I do not believe that availability will be an issue any longer. I will address each fact/lie that he states within this complaint.1. The Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $179. The first year paid for by Branson's Nantucket. The exchange fees with RCI for a reservation 7-28 days in length. 2. You are able to book a reservation year round. They are not limited to a certain time of the year. The benefits with RCI include the 10,000 point or less reservation which can be utilized by making a reservation 45 days or less prior to check in. There are Platinum Extra Vacations that can be booked up to a year in advance. The extra vacations can be paid with credit card instead of using any points. These are additional options that the owners receives as RCI members. 3. Branson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signed. The maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialed. The maintenance fees at Branson's Nantucket have not increased since 2012. And even with the [redacted]'s upgrade, the maintenance fees have remained at $599.
Initial Business Response /* (1000, 6, 2015/10/10) */
I checked the contract for Ms [redacted] and they purchased a 2 bedroom unit. I do not have a 10 bedroom unit on property.I will do everything possible to make them happy but expecting a 10 bedroom unit when a 2 bedroom is what was purchased is not...
a reasonable expectation.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were NEVER told we were purchasing a "two bedroom unit." As stated, we were told we could use up to a 10-12 bedroom unit. At this point, we want our money refunded because of fraud.
Final Business Response /* (1000, 21, 2015/12/21) */
A check in the amount of $16,584.00 was sent out on Monday 12/21/2015. Customer agreed that this resolves the above complaint.
Final Consumer Response /* (2000, 23, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/30) */
First of all this program was in effect at the time of purchase and is still in effect and the [redacted] were given the first $3920.00 up front. It is true that the owners must be present when family members stay. Since Mr. [redacted] feels that was...
not the case when he purchased I will add an addendum to his contract allowing his family to use the discounted prices. Mr [redacted] stated ( And the rooms are only accessable as availability dictates) this would go without saying if the resort is full you cannot make a reservation. If Mr [redacted] would like to call the resort and ask for me I will personally handle his future vacations.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. I was assigned a person at the resort to help with bookings. I have since been told she is no longer with the resort. Meaning I have no one working to help book vacations. Also I asked to be considered for the Program of deffered stays and was told that there was no such program. I have personally visited with the resort director multiple times and have not gotten resolution to the issue. Their response was "for more money we can cancel your ownership". If this program of Developers Deffered Stays is still in effect, sign me up! at least this way I can get a little of my $30,000.00 back! I assure you they will not because it was a lie to get me to swallow the "upgrade" hook. How about some phone numbers and names of those folks who ARE getting the payments from the deffered program? There was NEVER any intention of mailing checks to me or anyone else for this "so called" program. It is deceptive and unethical. I do plan to follow up with the resort in an ongoing effort to recover my investment.
Final Business Response /* (4000, 9, 2015/10/10) */
Again the program has not been discontinued and the new contact person to help with their travel arrangements is Amanda [redacted] ext [redacted].
Initial Business Response /* (1000, 14, 2015/05/05) */
I struggle with this complaint. We first receiving letters from this customer in February 2015.This customer purchased in 2009 so six years later he decides hes unhappy and uses words like fraud. For some reason this customer has decided they...
no longer want the purchase and are just saying anything to accomplish that.
Initial Consumer Rebuttal /* (3000, 16, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RE: Branson's Nantucket Resort
Dear Sir/Madam:
Please be advised that I have requested to cancel our ownership with Branson Nantucket's Resort and received no response to my letters we have mailed CERTIFIED MAIL. We have owned the Timeshare for 6 years and have never used the Timeshare once. Response to the "FRAUD" claims, we have never stated fraud, my affidavit stated we were tricked and lied to in order for us to sign the contract with Branson's Nantucket Resort. We wanted to get out of the contract since day 1, which we tried to cancel and we were pushed past the rescission period. When my husband and I purchased the timeshare in 2009, we were told we would be able to get rid of the Timeshare if we wanted to sell or rent for a profit, since then we have tried with 4 resale companies, and you can ONLY imagine how that turned out. Third, we were told that there was a small maintenance fee, which was understandable. At the time, it was around [redacted] our first year of having the timeshare, now after 6 years it is [redacted] (the Bureau of Labor Statistics CPI Inflation Index would put it at [redacted] We are dissatisfied with the timeshare for many reasons, however at this juncture, we would just request to deedback the timeshare to Branson's Nantucket to be relieved of this debt associated with our contract.
Thank you for your time and attention.
Sincerely [redacted],
Final Business Response /* (4000, 24, 2015/05/29) */
We acknowledge the letters sent by Mr [redacted] by certified mail again its six years after his purchase. We do feel this complaint is based on nothing more than a customer deciding after 6 years he just doesn't want it any more. We want happy owners at our resort and I feel Mr. [redacted] latest response is honest and finally to the point of the real problem he simply doesn't want it now. I will contact our legal department first thing this morning Friday May 29, 2015 and will find out what it will take to get Mr [redacted] out of his obligation and the property back to us. I will contact Mr [redacted] directly this afternoon with our options and will report the results back to the Revdex.com.
11/17/2017 [sent email to [redacted] that consumer wants refund of $22,000.00 since never got what was promised]12/14/2017 [sent email to [redacted] and assistant [redacted] on this, and 3 other complaints, that they let me know soon their position]01/30/2018 {sent email would close noon Feb 2 unless get a reply}02/01/2018 [email from [redacted] sent 1-31] [redacted] - We have tried to work with [redacted] the best way that we know how. I had my customer service representative call her at the scheduled time that she requested and they discussed the options she had found in Florida for [redacted]. She filed a complaint with the AG office as well. After further consideration, it appears that we are not going to make Mrs. [redacted] happy. So I will have [redacted] prepare the appropriate paperwork to release Mr. and Mrs. [redacted] from the contract at Branson's Nantucket and refund them in the amount of $22,499. This paperwork will be mailed out the [redacted]'s for a signature. Once the signed paperwork is received back in the office then we will issue them a refund and continue the cancellation of their contract.
Initial Business Response /* (1000, 9, 2017/04/11) */
First of all, I want to apologize to the Revdex.com and the [redacted]'s. I had this down in the ledger as to respond on the 17th of April. Realizing today that it was actually the 7th. I have spoke with Mr. [redacted] today I am familiar with his...
complaint and I am going to honor his request and refund and cancel his last transaction and take him back to his original ownership. I am sending out the necessary paperwork for the [redacted]'s to sign and send back to complete this process.
Mr. [redacted] was brought in on a complimentary stay for an owner update. On that owner update, he upgraded his existing contract from a one bedroom unit to a 3 bedroom unit. At that time he applied for a Barclay Mastercard and was approved for $8,000. At the closing he signed the credit card receipt...
showing that the $8,000 was charged on the card. I have attached the copy of the receipt for your review. We can not open a line of credit without his signature. With this upgrade, he was entered into the Management Sponsored Rental Program. On the form that he initialed and signed it states that the next opportunity for rental benefits will start in 2018. I have attached a copy for your review of this as well. As far as the maintenance fees go, Mr. [redacted] did pay maintenance fees on his original contract in the amount of $399. When he upgraded his maintenance fees changed to $599. We gave him a credit off his maintenance fees on his upgrade. So the full amount was not due to him. The maintenance fee amount on the contract also states the maintenance fee amount. This was disclosed to Mr. [redacted]. Furthermore, Mr. [redacted] was given an addendum that guarantees a one week stay at Branson's Nantucket for 10,000 points in a 3 bedroom unit. I know previously we have had several owners state that they are not able to make reservations. As of October 1, 2017 Branson's Nantucket has taken over the current reservation system. We firmly believe that quality customer service and ease in making reservations plays an important role in the ownership at Branson's Nantucket. So going forward all reservations will go through our reservation department directly. I believe this will solve any issues going forward. A letter was mailed out to all owners explaining this new change. Our reservation department is strictly for our owners only and has not been open for the public. however, anyone that has RCI as their exchange company may book into Branson's Nantucket through RCI. With that being said, Branson's Nantucket does not find any merit to cancel the contract and will not be issuing a refund. I would suggest that Mr. [redacted] contact our reservation department when he is ready to make some reservations.
Initial Business Response /* (1000, 9, 2015/08/13) */
I spoke with Elizabeth this morning (08/13/2015) I believe there is nothing more than a misunderstanding on how the program works. I found out the areas that she is having issues with I am going through Elizabeth's purchase and we are scheduled...
to talk again tomorrow morning. I believe we will be able to show our owners how the program works and meet their expectations.
Initial Consumer Rebuttal /* (3000, 17, 2015/11/09) */
You never sent me any letter in regards to this case. I think it is [redacted] that the ripped off consumer has to be the one to constantly follow up. That's what your job is supposed to be. I might just contact the newspaper or tv and let them know what a fraud you all are!!!!!
Final Business Response /* (4000, 26, 2015/11/19) */
There was a letter sent. I will resend it with a signature required. The 10 days per year the owner understood they were to receive will be honored for the amount of points that they understood at time of sale. The reservations to stay at Nantucket for their 10 days will be made directly through us. The first reservation will be made through me the owner services department will handle future reservations their contact information will be included in letter. I will include my direct number so they can reach me directly. There will be no requirements on booking out a year and no booking dead lines anything under 45 days can be difficult during peak seasons.
Final Consumer Response /* (4200, 28, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I actually receive this supposed letter I will attempt to call owner services again for booking, but let it be known I have never received a letter and have tried contacting management and owner services over 100 times in a two month period of time. Buyers beware!
I have received Mr. [redacted]'s complaint and will be pulling all the signed contracts and agreements and will in contact with him soon to discuss this further. Thank you,[redacted]
11-10-2017 @ 3:05 {mediator left voice mail and email with consumer asking to call and discuss}11-16-2017 I only have a few minutes to talk as I work in manufacturing and have a short lunch. Well, they promise one thing with the salespersons then cover themselves with the paperwork. We tried using what they provided on a Florida vacation, but were told not enough points; we don't get discounts on flights and hotels as promised. We were told they would provide a big suite for our large family vacation in Branson - then, found out all they would provide is a one BR unit. Alright, I will fax you a copy of the Agreement I signed. I wish the Attorney General's office would do something. We spent $22,000.00 before this ordeal one time on a family vacation and when this came along we thought for the same price we'll have more options on where to go and get more years out of the $22,000. All he put in his replies was a weak excuse claiming how he was showing us how the points work - we already knew how they work. I would like to start something online so everyone could see this and what they do. Oh, I'll look at Revdex.com website and see the complaints. Would love to file a class action. Can we get contact information on those who filed a Revdex.com complaint so we can try and start a class action?02/01/2018 Thanks for the information you left in the voice mail that he is going to cancel the contract and refund us $22,499. This is what should be done. We are excited to hear this, but, agree with you that we should remain cautious until we get the check. I will keep you updated on the correspondence we get from them. Thanks so much. {emailed her a copy of [redacted]'s email to me}02/02/2018 O.k, thanks for letting me know I will be getting a letter from the Revdex.com that the complaint will be closed, but, if he does not do what he promised I can reopen it. I'll give it about six weeks to get the check and have it clear with our bank. I might have my attorney look over the documents he wants us to sign before he sends the check. Again, thanks so very much and I will let you know what eventually happens.
Initial Business Response /* (1000, 5, 2016/04/25) */
The reason they were here longer than 90 minutes was because they decided to purchase. If not for that they would have made it to their show in time. Any time extra gifting is given because of a purchase if that purchase is cancelled so is all...
gifting associated. Because we do our best to satisfy all who visit Branson's Nantucket we put the $150.00 back on their credit card today Monday 04/25/2016.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They lied....the salesman [redacted] had not even "finished" and hadn't even had his manager present the contracts when we informed them we needed to leave. They were still "waiting" to see what they would offer for our existing timeshares...it was at THIS time [redacted] stated if we stayed he would have no trouble getting us tickets for the later show.
We've had our concerns but held out hope. It's now obvious that we, as well as other people, were lied to and misled regarding the Nantucket Rental Program. We advise anyone considering a purchase with Nantucket to proceed with caution. In May 2014, we attended a promotional weekend tour of...
Branson's Nantucket. We purchased their smallest package and weren't displeased with that package. In November 2015, we received a call asking if we would like to attend our "complimentary stay as owners for our update." They wanted to show us the new clubhouse and see the improvements and to make sure we were using our [redacted] program to its fullest. It was meant to last no longer than an hour. They didn't even get to us until 40 minutes into the hour and then the update turned into a full-on sales pitch, lasting for several hours. The sales guy wanted us to upgrade, which we explained that we didn't want or need as we were happy with the current package that we had. It was then explained that we actually "owned" a physical condo and what if we could upgrade and actually have our costs covered and even make a profit through their rental program. But we could only do this if we upgraded. After showing us blueprints of our condo, they told us that we'd receive a check of $6000 each year in January, beginning in 2017, and that this would benefit all parties, as when people stayed on-site, they were happier and more apt to buy. He said it would work out cheaper than putting people up at [redacted] and Nantucket would pay the owners the difference for allowing them to rent out their condo. They said that they needed to have a minimum amount of people to agree by a certain date in December 2015 in order to make the program legal and that only owners in a specific building qualified for the upgrade. Since then, we've heard of other accounts of people who were told a similar story as well as a complaint written by a former employee that explains every single detail we were told as fraud. We found the reports here: [redacted] When we contacted Branson's Nantucket with our concerns, we were told this was written by a disgruntled former employee who no longer worked there and that rip-off report was a "scandalous website." Even if it was written by a disgruntled employee, it doesn't mean that it isn't true, especially when everything he writes is exactly what we were told, and then we find a report written by other owners here on the Revdex.com site, dated in May 2017. The complaint dated in May 2017 is similar to the experience that we had, verbatim. Whether their salesman was dishonest or honest, people were obviously misled in order to coerce them to sign and upgrade. We spoke with someone at Nantucket in August of 2017 who told us that we would receive money in 2017 but that the only requirement woud be that we would receive it by the end of 2017. In December 2017, we contacted Branson's Nantucket again and were told to speak with [redacted]. We have called and left messages 3 times in the last month, and each time, we're told that they will have [redacted] call us first thing the next morning. It's been a month since we called in December, and we've received nothing. We are owners, and yet no one is available to answer our questions and let us know what's going on. When we called again to share our concerns with customer service, we were advised to write a letter of complaint regarding [redacted] and to send it to corporate. That's simply not a viable solution to getting our questions answered and is a terrible customer service provided to owners.
Initial Business Response /* (1000, 5, 2015/09/12) */
It is unfortunate when people use this site for such complaints. This is a tool for customers who have a legitimate issue an opportunity to inform a company that they are unhappy and opportunity for us to make that customer happy. As you look at...
the facts you will see that this is nothing more than a dis-honest attempt to get something for nothing. As stated in the complaint the [redacted]s attended a sales presentation with us they purchased with us and during the course of the sale said they said they would like a 3 bedroom unit during Labor Day weekend. The 3 bedroom units are our most popular unit and making it a limited inventory and of course Labor Day weekend is one of our busiest. In order to complete the sale we were able to find in our inventory a cancellation for labor day weekend and made that part of the deal . The [redacted]s then cancelled the contract when the returned home which would cancel the Labor Day weekend also since that was given to make the offer more desirable. Any claim that they would be entitled to anything that was part of that offer is unreasonable. Mrs [redacted] feels she is owed an apology because of what I said. Our conversation lasted for about 15 minutes when in frustration I stated the obvious that to buy something then cancelling and then trying to get part of the purchase anyway is simply not honest. We feel that we owe nothing to the [redacted]s we feel that this is nothing more than a scam. The statement under Desired Resolution shows the lengths they will go to for something they did not pay for and are not entitled to. This is simply not a valid complaint the [redacted]s purchased then cancelled and of course was not given the product that they did not pay for.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am surprised Branson Nantucket sells any timeshare when the manager calls the customer "dishonest". Seems a little odd they got so angry with us but didn't show us the common courtesy to let us know the weekend was cancelled until 4 days before we were to arrive and that only after I called to verify the weekend. They had known since June 8, 2015 the weekend was cancelled. Had they let us know in the letter that was sent to us to verify that we had cancelled the contract we would have had time to set up the weekend on our own since we own 3 timeshares! That doesn't seem like someone who is trying to get something for nothing! Furthermore, they gave us nothing for free! We paid to go to the presentation and was promised gifting which we were suppose to get on Labor Day weekend, which we haven't received yet and the manager didn't even address that. I would not believe anything they said now. We might have looked at the property again at a later date but because of the treatment we received from the employees, especially the manager we have no interest in looking at the property ever again even though they are nice units. If I can't trust those to whom I do business with, I don't do business with them. I would still like to talk to the owner of Branson Nantucket. It is my understanding they had a very bad rating and lots of complaints, was trying to raise the ratings. I believe the owner would like to know how his employees are treating people who come to the presentations.I am sooooo glad we backed out of the contract and would never darken their doors again unless they make right what they have done. My opinion, the manager seems to be arrogant, and will not admit he was wrong. They certainly don't believe in treating others the way they would want to be treated. I am asking to talk to the owner of Branson Nantucket.
Final Business Response /* (4000, 9, 2015/09/30) */
Its difficult to to respond any further to this complaint beyond what I have already stated. The Labor day reservation was part of the purchase that was cancelled so the reservation would be cancelled to. As far as the gifting from their from their vacation package if they did not receive that and it was delayed until they travel again they will receive that gifting. When they come to Branson again they simply need to contact my Welcome Center where they checked in the first time and they will receive their gifts.
I called and spoke with [redacted] in regard to her complaint. She was having troubles making reservations through [redacted]. I have set a time with her that the head of my customer services department is going to call her and go over the reservation system with her and try to get her a reservation she was...
looking to book in October. This is not resolved as of now but will continue to be in contact with Mrs. [redacted]. [redacted] President Branson's Nantucket & Branson Travel Group [redacted] Branson, MO 65616
Initial Business Response /* (1000, 9, 2015/06/12) */
We are very sorry that our owner has a trouble making reservations. I spoke with [redacted] and gave her my number and she will be making her reservations directly through me and I will get her the dates that she needs. Customer is happy.
Initial...
Consumer Rebuttal /* (2000, 11, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by the Manager of Nantucket who gave me his phone number and name and said I would be able to make my reservations directly through him in the future. As we just returned from Branson, it will be next summer before we are able to go again. I will keep you informed, but he was a very nice man and I trust he will keep his word and we will get to stay at "our" resort and use "our" timeshare there in the future. I do accept their response and the Manager there was very, very apologetic. I feel he is a man of his word. If not, I will report back to you next year! Thank you.
Complaint: [redacted]
I am rejecting this response because:In regards to the conversation, I had with a person who introduced himself as [redacted] on April 28, 2017. [redacted] misrepresented himself and told me he was the owner of Nantucket Resorts, which I later found out was untrue. He asked me if I was working with a company who is assisting me in writing my letters. I explained to him that I am 91 years old and I do get assistance from someone who simply takes the information I provide and helps me explain my situation in a letter. He immediately told me that I need to fire this company, otherwise, he was unable to help me. It is unfortunate that Nantucket refuses to help me and is unable to work with me because I am getting a little help due to my age. Why does it matter who writes my letters and why am I being threatened over it? I do not understand why this should influence the assistance I desperately need tom Nantucket in getting my contract canceled. Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2017/05/06) */
Spoke with Mrs [redacted] today Saturday May 6th, 2017 and agreed to cancel contract. A mutual release will be sent out and once it is signed and returned the contract with Branson's Nantucket will be cancelled.
Initial Consumer Rebuttal /*...
(3000, 10, 2017/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The mutual release contract was not received, and the business has not returned my calls.
Final Business Response /* (4000, 25, 2017/06/24) */
I have received the signed Mutual Release back from Mrs. [redacted]. It has been sent to our corporate office for final signature. As soon as this is signed then a copy of this release will be mailed out to Mrs. [redacted] by next week.
Final Consumer Response /* (4200, 27, 2017/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is 3 weeks now since I mailed the Mutual Release back with my signature. I will accept this business' proposed resolution when they send me back a copy with their signature on it.
I have received The [redacted]'s complaint and have reviewed their contract that was purchased on October 11, 2017. It appears that there is a little bit of confusion. Mrs. [redacted] keeps referring to certificate from [redacted]. This certificate by [redacted] is a bonus...
vacation she was given when they purchased a package to tour with Branson's Nantucket. In addition to the certificate they were given some show tickets and a coupon book. These gifts were to be given to them once they completed the tour regardless if they purchased with Branson's Nantucket or not. When they arrived at Branson's Nantucket, they toured the facility and decided to purchase a Nautical Adventure package for $995. This package is a pre-paid Vacation that includes 4 days and 3 nights in a 1 bedroom unit at Branson's Nantucket, a complimentary dinner for 2, and choice of 2 [redacted] certificates or [redacted]. The purchaser agrees to attend another presentation upon their return stay. If they decide to upgrade into Branson's Nantucket then the monies already paid would be applied toward that purchase of Private Residency Club of Branson's Nantucket. The dinners and additional certificates will be given at the time of their stay. This is not a timeshare and what was purchased by the [redacted]'s was simply a vacation package. There is a 5 day rescission policy on these packages so when Mrs. [redacted] called in on November 27, 2017 to cancel, [redacted] let her know that she was outside of cancellation period. [redacted] is an employee that has been here the longest and would not have said they purchased a timeshare. This is where I believe there is some confusion. Nothing has changed from the time the [redacted]'s purchased to now.
I have reviewed the complaint from [redacted] & [redacted] as well as the signed contracts that are on file. The original purchase for these owners was in May 2015 and then upgraded in April 2016. [redacted] is not the sales representative on this contract but the closing officer that went over the...
contracts with [redacted] and [redacted] and had them sign. This contract can be passed on to their children if that is what they decide to do. Once paid in full this property will be deeded in [redacted] and [redacted]'s name. However this can be switched at any time. We have several owners that transfer the ownership into their children's name. [redacted] and [redacted] were placed into the rental program with their upgrade in April 2016. According to the signed Rental Program the next opportunity for rental benefits will not begin until 2018 as the units need to be rented out prior to being paid on the rental. I do not show that [redacted] nor [redacted] called to make reservations in June of this year. Their account has been past due since March of 2017 and if they would have called they would have been sent over to our collections department to set up payment arrangements. If they booked a stay with [redacted] and was able to get something booked that is good news. At this time their account is blocked due to non payment. Branson's Nantucket does have a buyback program, however at this time we are not exercising that right as we are still under construction and still building. Once the construction is complete then we will begin this process. This has been the policy from the beginning. As of October 1, 2017 Branson's Nantucket has started a reservation department and now managers our owners points internally. A letter was sent out explaining this process. Now that we have full access to manage the owners points we will have more availability and flexibility to manage our units. Since we have started this process it has been helpful to our owners as we have a staff that has full knowledge of our resort and what would work best for the owners request. However, as far as [redacted] and [redacted]'s account, this has been blocked due to non payment so they are not able to stay until the account is brought current.
I have received the complaint from Mr. [redacted] in regard to his automatic withdraw. Branson's Nantucket has no record of the Mr. [redacted] calling to switch the payment on his contract. If he had called to change that we would have instructed them to contact our financing company, [redacted]. I have looked...
into their account at [redacted] and it appears that Mr. [redacted] talked to someone on November 28th and switched his monthly installment from credit card draft to a monthly statement. This issue has been resolved. In looking into his account at [redacted], I do not show that two payments were drafted in November. Mr. [redacted] upgraded in April 2017 and paid two payments in May 2017 which covered the May and June installments. Then a payment every month from June to November bringing them completely current until January 4, 2018.
I have reviewed Mr. [redacted]'s complaint as well as their signed contract. Back in April they wrote a letter to Branson's Nantucket and we responded 14 days later addressing the issues that they were having at that time. One issue is that they state they would easily be able to make reservations. I...
have heard that a few times this year and have done some investigating on this end and found that RCI was renting out our inventory instead of using it for our owners. So have taken RCI out of the equation when making reservations back to Branson's Nantucket. Since then more construction has been completed so there will be more inventory added to the inventory already in place. So I do not believe that availability will be an issue any longer. I will address each fact/lie that he states within this complaint.1. The Owners Acknowledgement outlines the other fees such as the RCI Platinum membership is $179. The first year paid for by Branson's Nantucket. The exchange fees with RCI for a reservation 7-28 days in length. 2. You are able to book a reservation year round. They are not limited to a certain time of the year. The benefits with RCI include the 10,000 point or less reservation which can be utilized by making a reservation 45 days or less prior to check in. There are Platinum Extra Vacations that can be booked up to a year in advance. The extra vacations can be paid with credit card instead of using any points. These are additional options that the owners receives as RCI members. 3. Branson's Nantucket has outlined the maintenance fees multiple times within the contract and the additional paperwork signed. The maintenance fees are outlined on the first page of the contract as well as the in the Purchaser's Understanding that the owners signed and initialed. The maintenance fees at Branson's Nantucket have not increased since 2012. And even with the [redacted]'s upgrade, the maintenance fees have remained at $599.
Initial Business Response /* (1000, 6, 2015/10/10) */
I checked the contract for Ms [redacted] and they purchased a 2 bedroom unit. I do not have a 10 bedroom unit on property.I will do everything possible to make them happy but expecting a 10 bedroom unit when a 2 bedroom is what was purchased is not...
a reasonable expectation.
Initial Consumer Rebuttal /* (3000, 8, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were NEVER told we were purchasing a "two bedroom unit." As stated, we were told we could use up to a 10-12 bedroom unit. At this point, we want our money refunded because of fraud.
Final Business Response /* (1000, 21, 2015/12/21) */
A check in the amount of $16,584.00 was sent out on Monday 12/21/2015. Customer agreed that this resolves the above complaint.
Final Consumer Response /* (2000, 23, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/09/30) */
First of all this program was in effect at the time of purchase and is still in effect and the [redacted] were given the first $3920.00 up front. It is true that the owners must be present when family members stay. Since Mr. [redacted] feels that was...
not the case when he purchased I will add an addendum to his contract allowing his family to use the discounted prices. Mr [redacted] stated ( And the rooms are only accessable as availability dictates) this would go without saying if the resort is full you cannot make a reservation. If Mr [redacted] would like to call the resort and ask for me I will personally handle his future vacations.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. I was assigned a person at the resort to help with bookings. I have since been told she is no longer with the resort. Meaning I have no one working to help book vacations. Also I asked to be considered for the Program of deffered stays and was told that there was no such program. I have personally visited with the resort director multiple times and have not gotten resolution to the issue. Their response was "for more money we can cancel your ownership". If this program of Developers Deffered Stays is still in effect, sign me up! at least this way I can get a little of my $30,000.00 back! I assure you they will not because it was a lie to get me to swallow the "upgrade" hook. How about some phone numbers and names of those folks who ARE getting the payments from the deffered program? There was NEVER any intention of mailing checks to me or anyone else for this "so called" program. It is deceptive and unethical. I do plan to follow up with the resort in an ongoing effort to recover my investment.
Final Business Response /* (4000, 9, 2015/10/10) */
Again the program has not been discontinued and the new contact person to help with their travel arrangements is Amanda [redacted] ext [redacted].
Initial Business Response /* (1000, 14, 2015/05/05) */
I struggle with this complaint. We first receiving letters from this customer in February 2015.This customer purchased in 2009 so six years later he decides hes unhappy and uses words like fraud. For some reason this customer has decided they...
no longer want the purchase and are just saying anything to accomplish that.
Initial Consumer Rebuttal /* (3000, 16, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RE: Branson's Nantucket Resort
Dear Sir/Madam:
Please be advised that I have requested to cancel our ownership with Branson Nantucket's Resort and received no response to my letters we have mailed CERTIFIED MAIL. We have owned the Timeshare for 6 years and have never used the Timeshare once. Response to the "FRAUD" claims, we have never stated fraud, my affidavit stated we were tricked and lied to in order for us to sign the contract with Branson's Nantucket Resort. We wanted to get out of the contract since day 1, which we tried to cancel and we were pushed past the rescission period. When my husband and I purchased the timeshare in 2009, we were told we would be able to get rid of the Timeshare if we wanted to sell or rent for a profit, since then we have tried with 4 resale companies, and you can ONLY imagine how that turned out. Third, we were told that there was a small maintenance fee, which was understandable. At the time, it was around [redacted] our first year of having the timeshare, now after 6 years it is [redacted] (the Bureau of Labor Statistics CPI Inflation Index would put it at [redacted] We are dissatisfied with the timeshare for many reasons, however at this juncture, we would just request to deedback the timeshare to Branson's Nantucket to be relieved of this debt associated with our contract.
Thank you for your time and attention.
Sincerely [redacted],
Final Business Response /* (4000, 24, 2015/05/29) */
We acknowledge the letters sent by Mr [redacted] by certified mail again its six years after his purchase. We do feel this complaint is based on nothing more than a customer deciding after 6 years he just doesn't want it any more. We want happy owners at our resort and I feel Mr. [redacted] latest response is honest and finally to the point of the real problem he simply doesn't want it now. I will contact our legal department first thing this morning Friday May 29, 2015 and will find out what it will take to get Mr [redacted] out of his obligation and the property back to us. I will contact Mr [redacted] directly this afternoon with our options and will report the results back to the Revdex.com.
11/17/2017 [sent email to [redacted] that consumer wants refund of $22,000.00 since never got what was promised]12/14/2017 [sent email to [redacted] and assistant [redacted] on this, and 3 other complaints, that they let me know soon their position]01/30/2018 {sent email would close noon Feb 2 unless get a reply}02/01/2018 [email from [redacted] sent 1-31] [redacted] - We have tried to work with [redacted] the best way that we know how. I had my customer service representative call her at the scheduled time that she requested and they discussed the options she had found in Florida for [redacted]. She filed a complaint with the AG office as well. After further consideration, it appears that we are not going to make Mrs. [redacted] happy. So I will have [redacted] prepare the appropriate paperwork to release Mr. and Mrs. [redacted] from the contract at Branson's Nantucket and refund them in the amount of $22,499. This paperwork will be mailed out the [redacted]'s for a signature. Once the signed paperwork is received back in the office then we will issue them a refund and continue the cancellation of their contract.