Initial Business Response /* (1000, 5, 2017/02/14) */
Spoke with owner on phone offered mutual release to release them from the contract and all financial obligations. Once we receive the signed mutual release a refund will be issued.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
We appreciate and accept the response that was told to us by Mr. [redacted]. We received the Mutual Release and have returned it. We are now awaiting the credit once they have processed the Release.
Initial Business Response /* (1000, 6, 2017/02/07) */
I have tried to contact [redacted] I have been unable to reach her so my response will be going out in the mail today. For the first issue of buying back the property, we are currently still under construction as common with industry standards...
we do not have a buy back program in place at this time.
Second issue, unable to book at the resort in 2017. [redacted] will be able to make her reservations for 2017 directly through Branson's Nantucket bypassing [redacted] entirely. A return envelope will be included in the packet sent out to [redacted] at that time she can request the dates for 2017 and mail back and her reservations will be made immediately.
Initial Consumer Rebuttal /* (3000, 8, 2017/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is the 15th of February, I still have not received a packet from Branson Nantucket. According to Branson Nantucket it was mailed on the 7th. So at this time I still am unable to accept their response.
Final Business Response /* (4000, 16, 2017/03/06) */
Talked to [redacted] Wednesday March 1st her reservations have been made complaint resolved.
Final Consumer Response /* (2000, 18, 2017/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still have not received my reservations, however I'm putting my faith in mankind that they will do the right thing.
Initial Business Response /* (1000, 7, 2016/03/29) */
I spoke with Mr. [redacted] Monday 03/28/2016. Mr. [redacted] expressed his desire to sell his property back to us. I explained that we are still in devolopment and are not purchasing back at this time. He is going to explore the possibility of selling...
on the private market. It is my goal to make this work for him that he will decide to keep his purchase. I have put together a program that will allow the [redacted]'s to travel to Branson's Nantucket without using points and a transfer fee.
Initial Business Response /* (1000, 5, 2016/09/07) */
Spoke with Mr [redacted]'s daughter and we agreed to cancel the loan that Mr [redacted] has with Branson"s Nantucket. This does not include any credit cards. A mutual release will be mailed out today Wednesday 09/07/2016.
Initial Consumer Rebuttal /*...
(3000, 7, 2016/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had agreed to the promise by [redacted] to cancel the account in my father's name. As of 9/15/16 we HAVE NOT received the mutual release that [redacted] promised would be sent out on 9/7/16. Our complaint has had no resolution at this time.
Final Business Response /* (4000, 13, 2016/09/29) */
A mutual release was sent out as promised. If there is a different address than the one on the complaint or the one we have on file please notify us immediately so we can send this to the correct address. A new release will be sent as soon as we have a correct address.
Final Consumer Response /* (4200, 16, 2016/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confirmed [redacted]'s address as [redacted] Bismarck, MO 63624 when I spoke with [redacted] on the phone;it is also listed correctly on this complaint, and [redacted] has been receiving bills and mortgage statements from [redacted]/Branson's Nantucket without ceasing, so I will be eagerly awaiting these documents via mail
I have received and reviewed the complaint from Mr. [redacted]. At the time of sale, November 8, 2016, Mr. [redacted] completed paperwork to relieve himself of his existing [redacted] property. Branson's Nantucket uses a 3rd party company for the completion of these trade ins. The paperwork clearly...
states that Branson's Nantucket has only referred them for cancelling the contract of their current timeshare. At no time did the sales rep state that Mr. [redacted] would not have to pay [redacted] fees. The attached acknowledgement that Mr. [redacted] initialed and signed clearly states that we pay for the first year and then after the first year, the owner is responsible for the renewal fees. So the fees are disclosed. Mr. [redacted] was sent home with all the signed documents as well. Branson's Nantucket does have a buy back program. However at this time we are not exercising that right as we are still building and the resort is under construction. So this statement is true. I have reviewed all the signed contracts and do not see where the sales rep has altered the income. Other than on the credit application there is no place to input the income. The credit app that we have one file simply states "Retired". Some time in April we received a letter from Mr. [redacted] similar to this complaint. On April 18, 2017 I contacted Mr. [redacted] in regard to his letter. At that time Mr. [redacted] informed me that he went through another company to try and get out of Branson's Nantucket. I explained to him that I had not heard anything from this other company on his behalf and I suggested that he try and get his money back from that company. I stated that once he does that to call me back and I would work with him to get out of his existing property here. I let him know that I was unable to work with him until the other company was out of the picture. I in no way threatened him or refused to help him. That is not the way that I do business. I contacted him to try and help him.
I am resubmitting my complaint, because I was not able to reply by the deadline because of Hurricane. I was preoccupied in Huston assisting family. We attended an informative meeting where we thought we would learn about a vacation company and the services it offered. We were unfairly subjected to a sales reps and sales managers, and their high pressured sales tactics. We were told that the property we would now “own” would not only accrue in value over time, but in addition, we were told we could make an additional profit by either renting our unit out or selling it.They promised we can sublet our weeks to earn extra income which could also be used to pay for our maintenance fees and other membership dues that came along with our purchase, which of course never happened. One of the other reasons we decided to purchase was because we were told that they would accept our previously owned property in Hot Springs, Arkansas as a trade-in for our purchase. We consider this claim to be yet another misrepresentation and complete lie we were sold on regarding this forced timeshare purchase. This membership is literally useless and we have not been able to utilize it, even though we were promised availability and affordable vacations. Point value does not allow us access to Nantucket any time of the year when they were promised that it would.We would like for this misrepresented contract to be cancelled, and that any and all debt acquired through this purchase history be cleared from our names and that we are refunded back every single dollar we have wasted on this unwanted purchase.
Initial Business Response /* (1000, 8, 2017/03/17) */
The [redacted]'s are in the rental program and are eligible for monies in 2017. This is March 2017 at no time were they told that checks would be issued in January. The rental program was not the reason for their purchase and it states clearly that...
there was not a guarantee that is why we gave a credit off the purchase price for the 1st year. With that said the program is doing well and the [redacted]'s can expect a check in 2017.
Initial Consumer Rebuttal /* (3000, 11, 2017/03/17) */
I spoke with [redacted] a few minutes. He was rude and talked down to me. He got mad and didn't allow me to talk. He was about to hang up on me when I asked him his last name. Then he told me he had recorded the conversation. When I stated that how was he recording my conversation when he had not informed me before hand. He then told me that he had just started. Summary: I was told lies by the salesman and I am being held to verbiage in the contract that was not explained. He informed me that there is no guarantee for the rental monies but the salesman stated guarantee 6,000 dollars every January 1st. At this time [redacted] is having a lot of calls about the money and now he is saying he will be sending out checks with mim. 3135.00 maybe in the summer. Still no guarantee. This man is a rude person and feels he can get away with this. I need someone to let me know what I can do about this contract. I don't want to keep making payments of 3732 a year on a contract I entered into fraudulently. Please don't close this out based on his response. He has to make the decision and he can find any reason to never make payments. If he pays this year there is no guarantee he will pay next year and he states that the contract says that but that is not what buyers were told in the sales meeting.
Final Business Response /* (4000, 44, 2017/05/25) */
We are cancelling the upgraded contract as well as the balance due of $16,330.34. We will be reinstating the original contract and showing it as paid in full and start the deeding process. This complaint is resolved.
Final Consumer Response /* (2000, 46, 2017/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Contract and debt was cancelled and original contract reinstated and paid in full. Satisfied.
Initial Business Response /* (1000, 5, 2015/12/02) */
I spoke with Mr [redacted] today and apologized for the experience she had at Branson's Nantucket. As a owner at Branson's Nantucket we want every trip to be an enjoyable experience. I told Mr [redacted] the program they were looking to go into...
for $6000.00 will be done for them at no charge. This paperwork will be sent out to them.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have made promises in the past and have lied about what they were going to do. When we get the paperwork (if we do) we will have our lawyer look at it and see if it is valid. If it is, we will not proceed any further with our complaint.
Final Business Response /* (4000, 14, 2015/12/21) */
I sent a package off to the [redacted]'s that had a letter of apology from the salesman and an addendum giving them enrollment in the rental program at no cost. I spoke with the [redacted]'s again today 12/19/2015 and they requested some additional documentation concerning amenities and the starting date of the rental program.
The gentlemen that contacted Mr. [redacted] on April 18, 2017 was myself. I am the President of Branson's Nantucket. [redacted] was the sales manager that spoke to Mr. [redacted] at the time of sale back in November 2016. During our phone conversation, Mr. [redacted] stated that he had contacted another company to try to get himself out of Branson's Nantucket. I explained to him that at the time of our conversation that I had not heard from any other company on his behalf. I had not received a letter, phone call or any correspondence. I let him know that I was unable to assist him until the other company that he hired was out of the picture. Told him that if he paid that company money, he may want to see about getting that back from them. Also if they were in the process of getting him out of Nantucket then it would be a different process. Told him once he did that then to contact me directly and I would deal with Mr. [redacted] directly. I never once threatened Mr. [redacted]. I simply tried to help his situation. That offer still stands, I will work with him directly but can not do so if he has hired another company to get him out of Branson's Nantucket.
Initial Business Response /* (1000, 12, 2015/07/21) */
I have left messages on the [redacted] answering machine I tried again just before sending this message. I see where there are 2 years from the time of purchase before deciding they were unhappy. In this complaint they say "Customer Satisfaction"...
below are just a few of the times contact was made with the [redacted]
1. 04/23/2014 A letter was sent out since the owner had not tried to use their ownership since time of purchase.
2. 05/07/2014 We made contact with the [redacted] by phone a follow up on the letter sent out. They explained they were not interested in coming in the summer but were thinking of coming in the fall.
3. 07/14/2014 We made contact by phone a follow up about coming to Branson in the fall. They stated they were not interested in setting a date at this time.
4. 08/26/2014 First contact initiated by the [redacted] they called and said they were having trouble using their bonus vacation. We assisted them in doing so.
5. 03/05/2015 Mrs. [redacted] called and left a voice mail stating her husband was now handicapped and they would not be using their ownership.
6. 03/05/2015 A return call was made to Mrs. [redacted] the same day and was explained that we did not have a buy back program. She expressed that she was not happy and she would be in Branson the following month and would be coming by to talk to someone. An appointment was set at that time for the [redacted] to come by 04/11/2015 when it was explained again we do not purchase back.
Thank you,
[redacted]
General Manager
Branson"s Nantucket & Branson Travel Group
2837 State Hwy 265
Branson, MO 65616
Phone#: 417-338-5006
Fax#: 417-338-5026
[redacted]@bransontravelgroup.com
www.bransonsnantucket.com
www.bransontravelgroup.com
We have spoke with Mrs. [redacted] several times in great length.We are still in communication with Mrs. [redacted] going over how this product works and explained the difference on extra weeks, last call weeks. We have pulled up exact information on the [redacted] website to show Mrs. [redacted] about the cruise information that she was requesting. This product will work as it was intended to do. We will continue to work with Mrs. [redacted] to make her feel happy with her purchase.
Tell I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted]'s purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted]'s to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Complaint: [redacted]
I am rejecting this response because:
Last contact they could not show us anything that was sold to us. They have broke off communication.
Sincerely,
[redacted]
On August 23, 2017 I met with Mr. and Mrs. [redacted]. We discussed their issues and decided that it would in their best interest to cancel their contract with Branson's Nantucket. While they were in the office, the signed the appropriate paperwork to terminate the contract. Within 14 days,...
Branson's Nantucket will refund the full amount paid to Branson's Nantucket. Owners were sent home with a copy of the Release. This contact has been cancelled and resolved.
Initial Business Response /* (1000, 5, 2016/10/11) */
I will contact the customer this complaint does not make since. It is true they have 5 days to cancel but they did not cancel. The [redacted] purchased 08/11/2014 and made payments up to 10/01/2015 so this contract is still active.
Initial Business Response /* (1000, 9, 2015/10/23) */
The contract states 2 years from from the time the contract is paid in full. As far as the the additional trip I would be happy to provide them with the Hawaii certificate.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/27) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
First, Branson's Nantucket fails to respond to our complaint regarding the fact that they changed their ownership/reservation system to a point-based program, which left us unable to utilize our interest in the resort as we have no "points" and were unable to reserve our week by using our deed.
Second, the contract DOES NOT state two years from the time the contract is paid in full. Section 8 of our contract states, "The exact date of Closing shall be as determined by Seller, but shall be no later than twenty four (24) months from the Effective Date of this Contract."
Branson's Nantucket also fails to respond to the fact that they ignored our written notice of their default. Section 12 of our contract states "If Seller defaults in any of its promises or fails to perform any of its duties under this Contract, then Purchaser(s) shall give Seller written notice of such default, and, if within ten (10) days from receipt of such notice, Seller fails to commence action that would cure the default within a reasonable period of time, Purchaser(s) shall have all remedies permitted by law..." We followed the terms of the contract pertaining to notifying Branson's Nantucket of its breach. Branson's Nantucket clearly doesn't live up to its end of their "bargains."
Final Business Response /* (4000, 18, 2015/11/09) */
Our change to points in no way affects their ownership at Nantucket. The company that books the weeks is Holiday Systems International and that company is still in business and we still accept vacation reservations from them and if the customer would like to contact us directly we can facilitate their reservation through our reservation system. We do not deed the property until the customer has satisfied their financial obligation.
Initial Business Response /* (1000, 9, 2016/11/26) */
I contacted Mr [redacted] to try and resolve his issues and he said he couldn't talk to me because he hired an attorney. All closings are recorded so I pulled the recording and it shows each and every statement in the above complaint as untrue....
They were not rushed it was a lengthy close they asked a lot of questions which is good and the closing officer took time to answer each one. It shows that they were fully aware of the credit card they applied for and the cancellation policy which is simply Missouri State Law.
I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of...
using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted]'s purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted]'s to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Initial Business Response /* (1000, 9, 2016/03/12) */
I have tried repeatedly to reach the [redacted]'s and have been unsuccessful. They stated in their complaint they that they have a $499.00 per year fee it's actually $599.00 every 3 years. As far as not reaching anyone I show that we hae spoke with...
them 14 times since 2014. If they have any issues they can call X-XXX-XXX-XXXX ext 234 and speak with [redacted] she is a customer service representative.
Initial Business Response /* (1000, 5, 2017/02/14) */
Spoke with owner on phone offered mutual release to release them from the contract and all financial obligations. Once we receive the signed mutual release a refund will be issued.
Initial Consumer Rebuttal /* (2000, 7, 2017/02/23) */
(The...
consumer indicated he/she ACCEPTED the response from the business.)
We appreciate and accept the response that was told to us by Mr. [redacted]. We received the Mutual Release and have returned it. We are now awaiting the credit once they have processed the Release.
Initial Business Response /* (1000, 6, 2017/02/07) */
I have tried to contact [redacted] I have been unable to reach her so my response will be going out in the mail today. For the first issue of buying back the property, we are currently still under construction as common with industry standards...
we do not have a buy back program in place at this time.
Second issue, unable to book at the resort in 2017. [redacted] will be able to make her reservations for 2017 directly through Branson's Nantucket bypassing [redacted] entirely. A return envelope will be included in the packet sent out to [redacted] at that time she can request the dates for 2017 and mail back and her reservations will be made immediately.
Initial Consumer Rebuttal /* (3000, 8, 2017/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today is the 15th of February, I still have not received a packet from Branson Nantucket. According to Branson Nantucket it was mailed on the 7th. So at this time I still am unable to accept their response.
Final Business Response /* (4000, 16, 2017/03/06) */
Talked to [redacted] Wednesday March 1st her reservations have been made complaint resolved.
Final Consumer Response /* (2000, 18, 2017/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still have not received my reservations, however I'm putting my faith in mankind that they will do the right thing.
Initial Business Response /* (1000, 7, 2016/03/29) */
I spoke with Mr. [redacted] Monday 03/28/2016. Mr. [redacted] expressed his desire to sell his property back to us. I explained that we are still in devolopment and are not purchasing back at this time. He is going to explore the possibility of selling...
on the private market. It is my goal to make this work for him that he will decide to keep his purchase. I have put together a program that will allow the [redacted]'s to travel to Branson's Nantucket without using points and a transfer fee.
Initial Business Response /* (1000, 5, 2016/09/07) */
Spoke with Mr [redacted]'s daughter and we agreed to cancel the loan that Mr [redacted] has with Branson"s Nantucket. This does not include any credit cards. A mutual release will be mailed out today Wednesday 09/07/2016.
Initial Consumer Rebuttal /*...
(3000, 7, 2016/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had agreed to the promise by [redacted] to cancel the account in my father's name. As of 9/15/16 we HAVE NOT received the mutual release that [redacted] promised would be sent out on 9/7/16. Our complaint has had no resolution at this time.
Final Business Response /* (4000, 13, 2016/09/29) */
A mutual release was sent out as promised. If there is a different address than the one on the complaint or the one we have on file please notify us immediately so we can send this to the correct address. A new release will be sent as soon as we have a correct address.
Final Consumer Response /* (4200, 16, 2016/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I confirmed [redacted]'s address as [redacted] Bismarck, MO 63624 when I spoke with [redacted] on the phone;it is also listed correctly on this complaint, and [redacted] has been receiving bills and mortgage statements from [redacted]/Branson's Nantucket without ceasing, so I will be eagerly awaiting these documents via mail
I have received and reviewed the complaint from Mr. [redacted]. At the time of sale, November 8, 2016, Mr. [redacted] completed paperwork to relieve himself of his existing [redacted] property. Branson's Nantucket uses a 3rd party company for the completion of these trade ins. The paperwork clearly...
states that Branson's Nantucket has only referred them for cancelling the contract of their current timeshare. At no time did the sales rep state that Mr. [redacted] would not have to pay [redacted] fees. The attached acknowledgement that Mr. [redacted] initialed and signed clearly states that we pay for the first year and then after the first year, the owner is responsible for the renewal fees. So the fees are disclosed. Mr. [redacted] was sent home with all the signed documents as well. Branson's Nantucket does have a buy back program. However at this time we are not exercising that right as we are still building and the resort is under construction. So this statement is true. I have reviewed all the signed contracts and do not see where the sales rep has altered the income. Other than on the credit application there is no place to input the income. The credit app that we have one file simply states "Retired". Some time in April we received a letter from Mr. [redacted] similar to this complaint. On April 18, 2017 I contacted Mr. [redacted] in regard to his letter. At that time Mr. [redacted] informed me that he went through another company to try and get out of Branson's Nantucket. I explained to him that I had not heard anything from this other company on his behalf and I suggested that he try and get his money back from that company. I stated that once he does that to call me back and I would work with him to get out of his existing property here. I let him know that I was unable to work with him until the other company was out of the picture. I in no way threatened him or refused to help him. That is not the way that I do business. I contacted him to try and help him.
I am resubmitting my complaint, because I was not able to reply by the deadline because of Hurricane. I was preoccupied in Huston assisting family. We attended an informative meeting where we thought we would learn about a vacation company and the services it offered. We were unfairly subjected to a sales reps and sales managers, and their high pressured sales tactics. We were told that the property we would now “own” would not only accrue in value over time, but in addition, we were told we could make an additional profit by either renting our unit out or selling it.They promised we can sublet our weeks to earn extra income which could also be used to pay for our maintenance fees and other membership dues that came along with our purchase, which of course never happened. One of the other reasons we decided to purchase was because we were told that they would accept our previously owned property in Hot Springs, Arkansas as a trade-in for our purchase. We consider this claim to be yet another misrepresentation and complete lie we were sold on regarding this forced timeshare purchase. This membership is literally useless and we have not been able to utilize it, even though we were promised availability and affordable vacations. Point value does not allow us access to Nantucket any time of the year when they were promised that it would.We would like for this misrepresented contract to be cancelled, and that any and all debt acquired through this purchase history be cleared from our names and that we are refunded back every single dollar we have wasted on this unwanted purchase.
Initial Business Response /* (1000, 8, 2017/03/17) */
The [redacted]'s are in the rental program and are eligible for monies in 2017. This is March 2017 at no time were they told that checks would be issued in January. The rental program was not the reason for their purchase and it states clearly that...
there was not a guarantee that is why we gave a credit off the purchase price for the 1st year. With that said the program is doing well and the [redacted]'s can expect a check in 2017.
Initial Consumer Rebuttal /* (3000, 11, 2017/03/17) */
I spoke with [redacted] a few minutes. He was rude and talked down to me. He got mad and didn't allow me to talk. He was about to hang up on me when I asked him his last name. Then he told me he had recorded the conversation. When I stated that how was he recording my conversation when he had not informed me before hand. He then told me that he had just started. Summary: I was told lies by the salesman and I am being held to verbiage in the contract that was not explained. He informed me that there is no guarantee for the rental monies but the salesman stated guarantee 6,000 dollars every January 1st. At this time [redacted] is having a lot of calls about the money and now he is saying he will be sending out checks with mim. 3135.00 maybe in the summer. Still no guarantee. This man is a rude person and feels he can get away with this. I need someone to let me know what I can do about this contract. I don't want to keep making payments of 3732 a year on a contract I entered into fraudulently. Please don't close this out based on his response. He has to make the decision and he can find any reason to never make payments. If he pays this year there is no guarantee he will pay next year and he states that the contract says that but that is not what buyers were told in the sales meeting.
Final Business Response /* (4000, 44, 2017/05/25) */
We are cancelling the upgraded contract as well as the balance due of $16,330.34. We will be reinstating the original contract and showing it as paid in full and start the deeding process. This complaint is resolved.
Final Consumer Response /* (2000, 46, 2017/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Contract and debt was cancelled and original contract reinstated and paid in full. Satisfied.
Initial Business Response /* (1000, 5, 2015/12/02) */
I spoke with Mr [redacted] today and apologized for the experience she had at Branson's Nantucket. As a owner at Branson's Nantucket we want every trip to be an enjoyable experience. I told Mr [redacted] the program they were looking to go into...
for $6000.00 will be done for them at no charge. This paperwork will be sent out to them.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have made promises in the past and have lied about what they were going to do. When we get the paperwork (if we do) we will have our lawyer look at it and see if it is valid. If it is, we will not proceed any further with our complaint.
Final Business Response /* (4000, 14, 2015/12/21) */
I sent a package off to the [redacted]'s that had a letter of apology from the salesman and an addendum giving them enrollment in the rental program at no cost. I spoke with the [redacted]'s again today 12/19/2015 and they requested some additional documentation concerning amenities and the starting date of the rental program.
The gentlemen that contacted Mr. [redacted] on April 18, 2017 was myself. I am the President of Branson's Nantucket. [redacted] was the sales manager that spoke to Mr. [redacted] at the time of sale back in November 2016. During our phone conversation, Mr. [redacted] stated that he had contacted another company to try to get himself out of Branson's Nantucket. I explained to him that at the time of our conversation that I had not heard from any other company on his behalf. I had not received a letter, phone call or any correspondence. I let him know that I was unable to assist him until the other company that he hired was out of the picture. Told him that if he paid that company money, he may want to see about getting that back from them. Also if they were in the process of getting him out of Nantucket then it would be a different process. Told him once he did that then to contact me directly and I would deal with Mr. [redacted] directly. I never once threatened Mr. [redacted]. I simply tried to help his situation. That offer still stands, I will work with him directly but can not do so if he has hired another company to get him out of Branson's Nantucket.
Initial Business Response /* (1000, 12, 2015/07/21) */
I have left messages on the [redacted] answering machine I tried again just before sending this message. I see where there are 2 years from the time of purchase before deciding they were unhappy. In this complaint they say "Customer Satisfaction"...
below are just a few of the times contact was made with the [redacted]
1. 04/23/2014 A letter was sent out since the owner had not tried to use their ownership since time of purchase.
2. 05/07/2014 We made contact with the [redacted] by phone a follow up on the letter sent out. They explained they were not interested in coming in the summer but were thinking of coming in the fall.
3. 07/14/2014 We made contact by phone a follow up about coming to Branson in the fall. They stated they were not interested in setting a date at this time.
4. 08/26/2014 First contact initiated by the [redacted] they called and said they were having trouble using their bonus vacation. We assisted them in doing so.
5. 03/05/2015 Mrs. [redacted] called and left a voice mail stating her husband was now handicapped and they would not be using their ownership.
6. 03/05/2015 A return call was made to Mrs. [redacted] the same day and was explained that we did not have a buy back program. She expressed that she was not happy and she would be in Branson the following month and would be coming by to talk to someone. An appointment was set at that time for the [redacted] to come by 04/11/2015 when it was explained again we do not purchase back.
Thank you,
[redacted]
General Manager
Branson"s Nantucket & Branson Travel Group
2837 State Hwy 265
Branson, MO 65616
Phone#: 417-338-5006
Fax#: 417-338-5026
[redacted]@bransontravelgroup.com
www.bransonsnantucket.com
www.bransontravelgroup.com
We have spoke with Mrs. [redacted] several times in great length.We are still in communication with Mrs. [redacted] going over how this product works and explained the difference on extra weeks, last call weeks. We have pulled up exact information on the [redacted] website to show Mrs. [redacted] about the cruise information that she was requesting. This product will work as it was intended to do. We will continue to work with Mrs. [redacted] to make her feel happy with her purchase.
Tell I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted]'s purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted]'s to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Complaint: [redacted]
I am rejecting this response because:
Last contact they could not show us anything that was sold to us. They have broke off communication.
Sincerely,
[redacted]
On August 23, 2017 I met with Mr. and Mrs. [redacted]. We discussed their issues and decided that it would in their best interest to cancel their contract with Branson's Nantucket. While they were in the office, the signed the appropriate paperwork to terminate the contract. Within 14 days,...
Branson's Nantucket will refund the full amount paid to Branson's Nantucket. Owners were sent home with a copy of the Release. This contact has been cancelled and resolved.
Initial Business Response /* (1000, 5, 2016/10/11) */
I will contact the customer this complaint does not make since. It is true they have 5 days to cancel but they did not cancel. The [redacted] purchased 08/11/2014 and made payments up to 10/01/2015 so this contract is still active.
Initial Business Response /* (1000, 9, 2015/10/23) */
The contract states 2 years from from the time the contract is paid in full. As far as the the additional trip I would be happy to provide them with the Hawaii certificate.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/27) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
First, Branson's Nantucket fails to respond to our complaint regarding the fact that they changed their ownership/reservation system to a point-based program, which left us unable to utilize our interest in the resort as we have no "points" and were unable to reserve our week by using our deed.
Second, the contract DOES NOT state two years from the time the contract is paid in full. Section 8 of our contract states, "The exact date of Closing shall be as determined by Seller, but shall be no later than twenty four (24) months from the Effective Date of this Contract."
Branson's Nantucket also fails to respond to the fact that they ignored our written notice of their default. Section 12 of our contract states "If Seller defaults in any of its promises or fails to perform any of its duties under this Contract, then Purchaser(s) shall give Seller written notice of such default, and, if within ten (10) days from receipt of such notice, Seller fails to commence action that would cure the default within a reasonable period of time, Purchaser(s) shall have all remedies permitted by law..." We followed the terms of the contract pertaining to notifying Branson's Nantucket of its breach. Branson's Nantucket clearly doesn't live up to its end of their "bargains."
Final Business Response /* (4000, 18, 2015/11/09) */
Our change to points in no way affects their ownership at Nantucket. The company that books the weeks is Holiday Systems International and that company is still in business and we still accept vacation reservations from them and if the customer would like to contact us directly we can facilitate their reservation through our reservation system. We do not deed the property until the customer has satisfied their financial obligation.
Initial Business Response /* (1000, 9, 2016/11/26) */
I contacted Mr [redacted] to try and resolve his issues and he said he couldn't talk to me because he hired an attorney. All closings are recorded so I pulled the recording and it shows each and every statement in the above complaint as untrue....
They were not rushed it was a lengthy close they asked a lot of questions which is good and the closing officer took time to answer each one. It shows that they were fully aware of the credit card they applied for and the cancellation policy which is simply Missouri State Law.
I have reviewed the owners complaint, attached documents as well as their signed contract. They can travel whenever and wherever they choose as long as there is enough points in their account. RCI offers several different programs such as Last Call weeks that actually can be paid for instead of...
using your points or they have Extra Vacations that can be 45 days or less for 10,000 point reservations. This is a benefit of being an RCI member. They receive all the benefits that are listed within their Platinum Charter (which was included as an attachment).Branson's Nantucket has handled the transfer of their property. At the time of sale they filled out paperwork to a third party company, Mid-West Transfer to take care of transferring the property out of their name. This was the company that we were working with at the time to get our owners out of the property. The $499 that was quoted at the time of sale was the price that Mid-West Transfer had quoted to us directly to be able to get them out of their Hot Springs property. This was not a fee set by us directly. Branson's Nantucket gave them a credit for this property off of their purchase price. At this time I believe the transfer has been completed as they were told it would be. As far as the availability, I believe that has changed as these owners purchased in 2013 and since then we have had several more houses being constructed. Up until that point our availability was limited at Branson's Nantucket. We use a different set of inventory when offered a complementary 3 night stay. These units are generally in a one bedroom unit with multiple stairs. They would not be staying in a 2 bedroom unit like the [redacted]'s purchased. The 2 bedroom unit that was purchased holds a point value with RCI. Even though the season for that unit is specified as Yellow, does not mean that they only have to travel in January and February. This is where the benefits of RCI come into play as stated above so those owners with a lower point total may still travel whenever and wherever they choose. The high rise tower is still being worked on and should be completed within the next 6-7 months. At no place in time was there a written time frame for tower. Being it is a 10 story tower, there is a lot that goes into this from the concrete slab to the red steel that was shipped in special for this project to the siding on building itself. The construction of this building began a few years and is almost complete. So to say that nothing has been built would be false. Furthermore, since 2013 there has been 2 whole rows of homes completed as well. At this time I do not believe that Branson's Nantucket has misrepresented this contract and would encourage the [redacted]'s to call and speak with our customer service department to see about setting up reservations. Starting in October 1st Branson's Nantucket will be making reservations for our resort directly.
Initial Business Response /* (1000, 9, 2016/03/12) */
I have tried repeatedly to reach the [redacted]'s and have been unsuccessful. They stated in their complaint they that they have a $499.00 per year fee it's actually $599.00 every 3 years. As far as not reaching anyone I show that we hae spoke with...
them 14 times since 2014. If they have any issues they can call X-XXX-XXX-XXXX ext 234 and speak with [redacted] she is a customer service representative.