Forest Park Automotive

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Hello, Unfortunately due to the complainant purchasing this item in November last year, we will not be able to provide a refundFurthermore, Foscam Shenzhen (www.foscam.com) would need to be contacted in the case where a replacement needs to be requested, as we do not carry stock of the products the complainant needs and will not be receiving further stock indefinitelyTherefore in order for the complainant to receive a working unit, he will need to contact the manufacturer for the process to get a replacement productThe complainant can contact the US brand of Foscam Shenzhen at www.foscammall.com

Revdex.com: This letter is to inform you that Foscam Digital Technologies, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/29/4:32:PM and assigned [redacted] Regards, [redacted] Gilliland

Dear Complainant,We apologize for the frustrations with your cameraWe will promptly issue you a refund, and I'll escalate your complaint to our best support technician who will be in contact with you soon.Please let me know if there is anything more we can do.Regards,Hasan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Please provide your registered agent's contact information so I may have them served with a small claims suit from the State of Nevada Regards,

Hello, Please contact the manufacturer at www.foscammall.comYou can also call them for support at 1-844-344-for replacements under manufacturer warranty

The email da [redacted] on November 3rd is provided belowIf the complainant follows the link at the bottom of the email where it clearly states to unsubscribe, follow the link, it will state that the complainant has already been unsubscribedIf the complainant feels they have not been unsubscribed, please provide evidence of any other e-mails that were received after the date of November 3rdWe send promotional emails to our customers twice per week, if the complainant was not unsubscribed, he would have received - additional emails as of todayIf the complainant has not received emails after this date, please note that this is evidence that you have been unsubscribed.Here is the link to unsubscribe again if need be, however please note that the complainant has already been unsubscribed from our e-mail list: http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM--On Tue, Nov 3, at 7:AM, Foscam.US wrote:Securing Your Foscam CamerasAs a Foscam customer we would like to ensure that your cameras are secure and upda [redacted] with the latest firmwareWe would also like to tell you about our specials and promotionsIf you'd prefer to no longer receive these updates, simply follow the Unsubscribe link at the bottom of this message to opt-out[redacted] w/ Free Shipping!***,We are having our sale today on the Foscam [redacted] at the amazing prices below with free shipping and no tax outside of [redacted] The goods are in stock and ship directly from Foscam in the regions below which ensures lightning fast delivery and a no questions asked 30-day return policyThis is an amazing deal from a reputable vendor at one of the best prices ever offered on this product.To get the deal follow the links to your region below and use the respective coupons at checkout:?USA: [redacted] Canada: [redacted] )UK: [redacted] [redacted] We are also offering a special price on one of our newest cameras, [redacted] Grab the [redacted] now at the below special prices for your region, please note that stock is [redacted] :USA: [redacted] - $ [redacted] * [redacted] [redacted] )Canada: [redacted] - [redacted] * [redacted] [redacted] UK: [redacted] - [redacted] [redacted] [redacted] If you have any questions, please do not hesitate to contact us at:?Email: [email protected] ' [email protected] ' [email protected]:US Toll Free: 1-(tel:1-800%20930%200949)US/Canada Sales: (+1) (tel:%28%2B1%29%20713%20893%207869)US/Canada Support: (+1) (tel:%28%2B1%29%20713%20893%207866)??UK Sales/Support: (+44) (tel:%28%2B44%29%20203%20627%200947)Memorial Drive #132, Houston, TX 77024, USAUnsubscribe (http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM) | Change Subscriber Options (http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

We apologize for the issues the complainant has faced, we will be contacting the complainant with some options that might work in regards to a replacement product

Good Afternoon - Can you please provide your proof of purchase? When were these cameras purchased, from what source (direct or reseller), and when did you first contact FDT (Foscam Digital Technologies) regarding this problem? We have now ceased working with Foscam [redacted] Manufacturer) and have advised customers with product issues to contact the manufactureFDT LLC is the distributorYou can find Foscam at www.foscam.com and their contact information is on http://foscam.com/company/contact-usPhone: 1-844-344-1113Email: [email protected] Thank you, Revdex.com FDT LLC Team

Hello,We have attached proof of refunded funds via PayPal account for the complainantThe complainant can contact PayPal with the associated transaction ID's to request information on the refunds from PayPal's side.These attachments are evidence to the fact that a refund in the full amount that had been received on June 6th was refunded to the complainant in fullThere are no funds being withheld from the complainant at this time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Your response is exactly my complaint, I have unsubscribed from the sales emails as of 10/27/(as mentioned in the complaint) however I continue to receive the emails Following the unsubscribe link brings me to a page that shows I am already unsubscribed If I am already unsubscribed then why do I continue to receive the emails? Unsubscribing means do not send any more emails I wish to keep this complaint open as it seems apparent the company does not understand their own ignorance when dealing with a simple function of unsubscribing from an email Regards,

We sincerely apologize to the complainant for this issue, we are working with our technical support team to have a senior tech give the complainant a call as soon as possible to assist

Hi ***,We sincerely apologize for the issues at hand, we have sent over an email to contact you regarding your replacement which we will take care of free of charge.Please do contact us again if there are any questions or concerns, we'd be happy to address them

Dear complainant, While we no longer offer Foscam products, you can contact the manufacturer directly at http://www.foscammall.com/ for assistance.

I apologize for the confusionI will explain by pulling directly from our previous website"We, Foscam.US (aka Foscam Digital Technologies), are an independent United States based distributor of "Foscam" branded productsWe have been offering telephone support, US local warranty and building the Foscam brand in the US for the past yearsHowever, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directlyFor this reason, we have no choice but to suspend telephone support for all Foscam branded productsIf you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email [email protected] customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from."It is for this reason that you must now contact Foscam, the manufacturer, directlyAgain, they can be reached in multiple ways by referring to their Contact page on www.foscam.com/company/contact-usRevdex.com at Foscam Digital Technologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We purchased the cameras from you Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My credit card was charged on June 6th and I have yet to receive a refund.This is the first I've heard about this coupon issueI simply clicked on one of the many emails you send me everyday. I would like a full refund to be posted on my credit card or the order to be honored as I already paid for the items
Regards,

Hello ***We truly are sorry for this error in processingWe wanted to inform you that your RA is ready to be shippedYou can track your shipment on the *** websitePlease find your tracking confirmation number below:*** ***Please allow 24-hours for the tracking number to show
movement.If you have additional questions or concerns, please do not hesitate to inform us.Again, we apologize for this inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I've contacted paypal and they are telling me that Foscam did not refund the money on June 6th.I still have not received the refund on my *** Card.I've contacted Paypal and *** says Paypal needs to contact themPaypal says that Foscam needs to call Paypal to fix it.I am getting charged 17% APR interest on $That is $a day that Foscam is holding and using MY money.I would like the products I paid for or a full refund including interest for the time Foscam illegally help my money
Regards,