Forest Park Automotive

Good Morning MrFornof,According to our records, we issued you a refund for order ***The reason for this was that the coupon code used was: 1) Hidden 2) Created for testing purposes 3) Not available for the public The coupon code took created a discount of $off of a large
orderDue to this discrepancy, the order was refunded.We understand that this may not be what you wanted as a resolution, but we are willing to offer 15% off of your next order as a consonance for this misunderstanding.In the future, feel free to call our customer service support line at 713-893-*** if you have any questions

*** - Thank you for that information. Your second refunded has been processed. We hope that this resolves the issue.Thank you cor contacting Foscam,

Dear Complainant,Once we receive the cameras, we will give you a full refundPlease let us know if there is anything else we can do.Regards,Foscam Support Team

Dear the complainant,We apologize for the confusion, the transaction was refunded in full as seen by the receipt via Paypal belowIf you still have questions or concerns about this issue, we suggest contacting us directly or contacting PayPal who issued the refundUsually refunds can take - business days to be deposited into the associated bank account.Dear Foscam Digital Technologies LLC,As requested, we have issued a refund of $USD to sissy fornof and this case has been closedWe want to thank you for working quickly with your buyer to resolve this issue.Case number: PP-003-982-274-085Buyer's name: sissy fornofBuyer's email: ***Buyer's transaction ID: ***Transaction date: June 6, 2015Transaction amount: $USDYour transaction ID: ***Invoice ID: ***Refund amount: $USD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.The last of the card the transaction hit is ***And it is not the banks responsibility to refund my money it is this companies because its your company that allowed it to happenSo I would like a refund for this product that I did not purchase
Regards,
*** ***

Dear Complainant,We want to apologize for the confusion with the promotionWe no longer run the 20% off promotion, and it has changed to a 10% off promotion.Because of our misstep, we are sending you a one-time use 20% off coupon code that can be used site wideHere's the code: OT20OFFPlease let
us know if you need anything else.Regards,Foscam Support Team

Dear complainant,We apologize for the issues you have encountered with our companyWe have contacted the complainant by email and also by telephone regarding the complaintOur phone call was not answered however we did leave a voicemail for the complainant to call us back so we can resolve this
issue as soon as possibleThe complainant can also contact us by replying to our email to resolve the issue.Once again, we sincerely apologize for everything related to this complaintWe are currently on standby awaiting further information from the customer once contactedWe hope to resolve the issues satisfactorily

Good Afternoon Complainant,I have escala*** your request to our highest support repsIn the meantime, note that we have multiple mailing lists, and by clicking the unsubscribe link at the bottom of your emails, it should remove you from that listPlease do this for the next email or so that you
receive and it should alleviate this issue.If you'd like a customer service agent to assist you, I can arrange to have one of our senior reps to help you out.Please let us know if we can do anything else to assist you.Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
On Mon, Oct 26, at 8:PM, *** *** *** wrote:Dear Sir or Madam Please be advised, I have not stated or suggested in any way to Foscam support team that I was satisfy with the games they are playingSuch as, long periods of being on hold, loud static in the background and periods of silence.On Friday 23, I was told the software would be upgraded on Monday 26, 2015.As of 10/26/2015, 8:PM CST the issues has not been corrected.
Regards,

Dear Complainant,We looked into this case, and have found that the customer's order was shipped as neededThe customer received the package in business days, since he ordered at 9:30pm CST we cannot ship out the package to him in the same dayAll orders ordered after 2:30pm CST have to be
processed the next business day.The package was shipped out to him in time (business days) according to ***.Once we receive the cameras, we will issue a full refund.Regards,Raheel

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I received an email from Foscam indicating that they will refund me the purchase price of the camera, which was $55.41, however they stated that I have to provide them my *** *** email address. I do not utilize *** ***, and I am not going to set up an account just for this purpose. So, they need to find a different means of refunding my purchase price.Also, I have received an additional email and voicemails from foscam tech support when I was at work yesterday. What is their plan to get me set up? They are stating they would like to refund my purchase price, but they have not asked me to return the camera. So am I to keep the camera, and are they going to help set me up at no cost to me? What about being able to view the live feed at no charge? The whole point of me purchasing this camera, was that in the research I did, I understood that I could view the live feed from my camera on my *** *** for free. (I also had wanted to be able to record the feed as well, but I'm not sure if that will have a cost to it or not.) That is what my main goal still is
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have contact your third party company beforeThat is why I filed this complaint in the first placeI wasted weeks on the phone with Foscam shenzen because they are unable to supoort these productsSure they try, but they do not half the knowledge or understanding of the products to set them up and get them integrated properlyThat is why I contacted foscam directly, that is why I refuse to accept these half answers, that is why I filed this complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear the complainant,We were notified that the issues have been resolved regarding the cameras referencedWe wanted to confirm that this was the caseIf there is anything else needed from our end to ensure your satisfaction please do let us know

Sent: Wednesday, March 08, 1:PM Subject: Re: Revdex.com Complaint ID *** Dear the complainant, We did indeed find a transaction on this date and also for the amount statedCould you please confirm the last four digits of the credit card that were used for this transaction? The order may very
well have been fraudulentIf the funds were not released back to your account, the best course of action would be to contact your bank and ask them to initiate a fraud check on this transaction to have the payment reversed

Dear complainant, While we no longer offer Foscam products, you can contact the manufacturer directly at http://www.foscammall.com/ for assistance.

I apologize for the issues you are having with your Foscam Baby Monitor. Unfortunately, [redacted] formally Foscam Digital Technologies) no longer handles manufacturer related warranty issues. You should forward this request to the manufacturer directly, FOSCAM [redacted]...

[redacted] To help explain why this is happening, I will pull our official press release from our website, www.foscam.us. [redacted] (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at [redacted]I would be more than happy to provide you a free [redacted] but we no longer have inventory, parts, or support manufacturer returns with Foscam Baby Monitor any longer. [redacted]Thank you, Revdex.com Foscam Digital Technologies Team

Hello,We have attached proof of refunded funds via PayPal account for the complainant. The complainant can contact PayPal with the associated transaction ID's to request information on the refunds from PayPal's side.These attachments are evidence to the fact that a refund in the full amount that had been received on June 6th was refunded to the complainant in full. There are no funds being withheld from the complainant at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Please provide your registered agent's contact information so I may have them served with a small claims suit from the State of Nevada. 
Regards,

Hello, Please contact www.foscammall.com for assistance, you can also contact them via phone at 1-844-344-1113.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  I contacted the phone number provided and spoke to someone in the customer service department. They told me that even though they were Foscam, my camera is not covered by "their company" and I need to contact [email protected]. At this point I am completely confused, I dont understand why I am emailing a different company with the same name.  Further, this is the same email address I contacted in the beginning, which did not provide any resolution.  I refuse to email them again. At this point, I have contacted [redacted], the original seller, and have provided proof of Foscam's refusal to provide a replacement or repair the camera.  They have offered to pay us 80% of the original cost, and accept the item as a return, even though they are not obligated to.  Yet again, Foscam has horrible customer service and did not even offer to resolve this issue despite offering to show the customer service department I spoke with today the emails stating that this support department can not assist us.
Regards,[redacted]