Forest Park Automotive

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Hi [redacted],We sincerely apologize for the issues at hand, we have sent over an email to contact you regarding your replacement which we will take care of free of charge.Please do contact us again if there are any questions or concerns, we'd be happy to address them.

Hi [redacted], Please go ahead and send an email over to us at rma@[redacted].com with your request to replace your Foscam units with [redacted] units. You can also include that this was authorized by us via the Revdex.com. We would be more than happy to replace your Foscam units with [redacted] units. If you have...

any additional questions or concerns, please do let us know. We sincerely apologize for the issues you've experienced, and we've had no choice other than to stop supporting Foscam due to legal reasons. Foscam as a manufacturer should still be willing to replace your products if they were under warranty, you can also attempt to contact them at www.foscammall.com.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank You for My refunds!

We sincerely apologize to the complainant for this issue, we are working with our technical support team to have a senior tech give the complainant a call as soon as possible to assist.

The email da[redacted] on November 3rd is provided below. If the complainant follows the link at the bottom of the email where it clearly states to unsubscribe, follow the link, it will state that the complainant has already been unsubscribed. If the complainant feels they have not been unsubscribed, please provide evidence of any other e-mails that were received after the date of November 3rd. We send promotional emails to our customers twice per week, if the complainant was not unsubscribed, he would have received 2 - 4 additional emails as of today. If the complainant has not received emails after this date, please note that this is evidence that you have been unsubscribed.Here is the link to unsubscribe again if need be, however please note that the complainant has already been unsubscribed from our e-mail list: http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM--On Tue, Nov 3, 2015 at 7:12 AM, Foscam.US <[email protected]> wrote:Securing Your Foscam CamerasAs a Foscam customer we would like to ensure that your cameras are secure and upda[redacted] with the latest firmware. We would also like to tell you about our specials and promotions. If you'd prefer to no longer receive these updates, simply follow the Unsubscribe link at the bottom of this message to opt-out.[redacted] w/ Free Shipping![redacted],We are having our sale today on the Foscam [redacted] at the amazing prices below with free shipping and no tax outside of [redacted]The goods are in stock and ship directly from Foscam in the regions below which ensures lightning fast delivery and a no questions asked 30-day return policy. This is an amazing deal from a reputable vendor at one of the best prices ever offered on this product.To get the deal follow the links to your region below and use the respective coupons at checkout:?USA: [redacted]Canada: [redacted])UK: [redacted]
[redacted]We are also offering a special price on one of our newest cameras, [redacted] Grab the [redacted] now at the below special prices for your region, please note that stock is [redacted]:USA: [redacted] - $[redacted] 
* [redacted])Canada: [redacted] - [redacted] * [redacted]UK: [redacted] - [redacted] 
[redacted]If you have any questions, please do not hesitate to contact us at:?Email: [email protected] ' [email protected] ' [email protected]:US Toll Free: 1-800 930 0949 (tel:1-800%20930%200949)US/Canada Sales: (+1) 713 893 7869 (tel:%28%2B1%29%20713%20893%207869)US/Canada Support: (+1) 713 893 7866 (tel:%28%2B1%29%20713%20893%207866)??UK Sales/Support: (+44) 203 627 0947 (tel:%28%2B44%29%20203%20627%200947)14027 Memorial Drive #132, Houston, TX 77024, USAUnsubscribe (http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM) | Change Subscriber Options (http://www.aweber.com/z/r/?jOxsDAwMDLRsDAwc7CxMHLRGtEycbGzMHKzM)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Hello, Please contact the manufacturer at www.foscammall.com. You can also call them for support at 1-844-344-1113 for replacements under manufacturer warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We purchased the cameras from you. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Ok first of all the person that responded was the same it that was on the phone on 7-31. What you said is not true, had you been LISTENING when I called [redacted] on 7-31 they confirmed that 7-30 was DAY 1 and 7-31 was DAY 2. I did not receive my package until 8-3.  I tried to get you to call [redacted] from your end to double confirm but you refused. You also gave me a fake ext that didn't work for your self and also for the shipping department. So don't come back on a complaint and THINK that you resolved something that you haven't. You said you believed me when we were on the phone but OBVIOUSLY you did not since you're trying to tell me the same thing you told me on the phone before I called [redacted], This has not been resolved yet.
Regards,

Revdex.com:
This letter is to inform you that Foscam Digital Technologies, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/29/2015 4:32:21 PM and assigned [redacted]
Regards,
[redacted] Gilliland

Foscam has refunded the $8.00 for Ms. [redacted]'s account. The second charge was never processed (still pending) and canceled our billing department's end. We apologize for the time it took to resolve this issue, but we believe this is...

the resolution Ms. [redacted] was looking for. Thank you,Foscam Digital Technologies Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I purchased a camera that requires cloud cam service, I paid for an account. Unfortunately someone hacked all my devices, email everything. I contact foscam bout canceling the account but I didn't know the password someone changed it, the guy told me nothing could be done with the account without a password. I ended up making up a new account and purchased cloud service with a different cc #. I then couldn't get the cam to connect right, canceled that paid account the same day. First account was charged on Nov 20 second account Dec 3. I contacted Foscam Dec4th to discus refund, I have all emails the guy told me he would refund my money on both accounts on the 7th of Dec on the 9th I got an email stating they refunded my money. Today is Dec 18th and my money is still NOT refunded. Now when I contact the @billing my emails are coming back with delivery problems saying "The Recipient server did not accept our request to connect" you can not call you will be on hold for an hour every time and when you finally get to speak to someone they can't help you with your problem. I finally took the camera back to the store and returned it for a better one.Complaint Background:Product/Service: FoscamCloudPurchase Date: 11/20/2015Problem Occurred: 11/22/2015Model:Account Number:Order Number: 183521Name of Salesperson:  Purchase Price: $0.00Disputed Amount: $0.00 Desired Settlement:                       I just want my money returned in a timely manner (its been a month on my 1st account) I don't know why they just won't refund it I only got to use the service or one day.

I apologize for the confusion. I will explain by pulling directly from our previous website. "We, Foscam.US (aka Foscam Digital Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email [email protected]. For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from."It is for this reason that you must now contact Foscam, the manufacturer, directly. Again, they can be reached in multiple ways by referring to their Contact page on www.foscam.com/company/contact-us. Revdex.com at Foscam Digital Technologies

Good Afternoon - Can you please provide your proof of purchase? When were these cameras purchased, from what source (direct or reseller), and when did you first contact FDT...

(Foscam Digital Technologies) regarding this problem? We have now ceased working with Foscam [redacted] Manufacturer) and have advised customers with product issues to contact the manufacture. FDT LLC is the distributor. You can find Foscam at www.foscam.com and their contact information is on http://foscam.com/company/contact-us. Phone: 1-844-344-1113Email: [email protected] Thank you, Revdex.com FDT LLC Team

Dear Complainant,We apologize for the frustrations with your camera. We will promptly issue you a refund, and I'll escalate your complaint to our best support technician who will be in contact with you soon.Please let me know if there is anything more we can do.Regards,Hasan

Hello, Unfortunately due to the complainant purchasing this item in November last year, we will not be able to provide a refund. Furthermore, Foscam Shenzhen (www.foscam.com) would need to be contacted in the case where a replacement needs to be requested, as we do not carry stock of the...

products the complainant needs and will not be receiving further stock indefinitely. Therefore in order for the complainant to receive a working unit, he will need to contact the manufacturer for the process to get a replacement product. The complainant can contact the US brand of Foscam Shenzhen at www.foscammall.com.

We apologize for the issues the complainant has faced, we will be contacting the complainant with some options that might work in regards to a replacement product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Your response is exactly my complaint, I have unsubscribed from the sales emails as of 10/27/2015 (as mentioned in the complaint) however I continue to receive the emails.  Following the unsubscribe link brings me to a page that shows I am already unsubscribed.  If I am already unsubscribed then why do I continue to receive the emails?  Unsubscribing means do not send any more emails.  I wish to keep this complaint open as it seems apparent the company does not understand their own ignorance when dealing with a simple function of unsubscribing from an email.
Regards,