Fortune Cleaning Service

The customer has spoken to our Risk Manager who apologized that the matter was escalated and that he was dissatisfied with our service She offered him a free day rental and the customer has confirmed he is satisfied and the case can be closed

Complaint: [redacted] I am rejecting this response because:The representative of this business, Joy C [redacted] clearly and verbally stated that my required deposit is $When I advised her that the [redacted] Reservation Manager and the Insurance company [redacted] quoted me $on the deposit, she became verbally combative stating they are incorrect and that I received poor informationI asked her to show me her Contract with [redacted] She could not produce itShe is clearly a liar and misrepresenting the truthAttached is the store policy she was able to produceMy husband and I did make the choice to take our business elsewhereThis is because we were quoted two different deposit amountsone honest and the other from the Area Manager, dishonestIf the Revdex.com would investigate this further you will find they have a contract with [redacted] for $depositsEven though deposits are refundable, this lack of integrity business practice seems realistically a ploy to further cheat their customers upon the rental return dateIt’s my belief that as a consumer, the Contract should start with no “shady” amendmentsFurthermore, I will escalate this to the DCP for business practice reviewsI requested a simple apology and ownership of a “bad” business practice, and I got a crappy responseThe response alone shows no compassion for its customers!Disgusted, [redacted] ###-###-####Sincerely, [redacted]

Please see attachedThis letter, addressed to Mr [redacted] , was sent on June 29, via [redacted] ***

The Branch Manager spoke with [redacted] There were discrepancies in prices between his rental here and his rental in [redacted] which both offices have taken care ofI am mailing him a revised receipt for the rentals as well as the refund receipt to his home address

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for closing your claim against me and conveying that to your Damage Recovery UnitHad there been an apology in your original response I might have considered against all other evidence that an honest mistake had been made and that I should resume trust in [redacted] Instead your initial response was exceedingly disingenuousYour claim of “providing excellent customer service” is belied by all that you put me thruIt further demonstrates the insincerity of [redacted] My family and I will never again patronize [redacted] or by extension [redacted] ***That’s what I think of your “excellent customer service” Sincerely, [redacted]

We are in receipt of the customer concern raised by [redacted] We spoke with MsJones today (10/14/16) regarding those concerns We were able to explain that there was not an actual increase in the estimate, but instead we had an appraisal that was completed by the insurance company and we had an estimate completed by our body shop The billing will be based off of her insurance company appraisal It has been confirmed that her deductible is $ We did collect $466.38, so a refund of $is being processed today Ms Jones confirmed that she was satisfied with the explanation that we offered She advised that she would also be updating the Better Business Bureau with the content of this conversation We appreciate being afforded the opportunity to work with our customer to resolve the matter

We have agreed to replace the door as requestedThe door arrived at the body shop, AC Automotive, yesterdayIt will be painted today and installed tomorrow

Providing the best customer service experience for our customers is our number one goalOur Area Manager spoke to [redacted] twice regarding the situation and apologizedHe offered a free rental for the future which he has deniedHe also called [redacted] with the employee who assisted him in the branch, to make a personal apology for not doing more to try and get a vehicle for him in the afternoon [redacted] wants to know what specific technological advances that [redacted] is making to avoid car availability issues in the futureIt was explained that we could not share with him our specific technological advances we were making, but explained that we continuously create technology that helps us better assist our customers

Complaint: [redacted] I am rejecting this response because: the facts presented in the response by the business is not accurateThe manager apologized for the unavailability of cars whereby the problem was the customer service receivedAll of this could have been avoided if he had explained the situation instead of telling me who is in charge there and I pointed it out to him on the callSecondly, I was not asking for any classified details as is being portrayed in the response, I wanted to know what practical steps was being taken to avoid such situations in futureI am still recovering from the losses as a result of their negligenceI am not convinced with their responses and a subtle attempt to bribe me with a free rentalI am gathering my evidence and considering possible litigation to resolve this issue for good Sincerely, [redacted] ***

A member of our management team has contacted the customer and refunded all additional costs not covered by the insurance company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

We will be closing this particular file down for customer service reasons

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the business failed to establish reasonable measures to prevent such occurrences from happening in the futureVerbal assurances cannot be guaranteedI received a generic response from a public relations officer, whilst the staff involved are still out there deceiving and defrauding the publicI cannot quantify my loss as a result of their carelessness and lack of empathy for their customers Sincerely, [redacted] ***

We spoke with the customer and apologized for the delay at the branch as well as refunded one days rental

We spoke with the customer and apologized for the late response from our rental branch. We also refunded an days rental

The customer ultimately did not end up renting with our company

As of 4/28/16, we have tried to contact the customer and have left messages. We have not received a call back

Complaint:
I am rejecting this response because: I got phone call and message and that was this morning, not severalAt this point it makes absolutely no
difference I haven't needed the car since April 8thThe fact that it has taken weeks to even attempt to make matters right is APPALLINGI will never use *** and will let everyone I know to spread the word that they have the WORST customer service
Sincerely,
*** ***

Complaint: ***
I am
rejecting this response because: I need to know that you actually have taken
your intended action of closing your claim against me and have conveyed
that to your Damage Recovery UnitWhen I receive notice that you have actually
done what you intend to do I will consider
this complaint resolved.
Sincerely,
*** ***