Fortune Cleaning Service

A credit was given to Mr. [redacted] in the amount of $172.15. His final total for the 4 rental days came out to $163.10, as we matched the rate for the extra day at $26.99/each.

We spoke with the customer and apologized for the delay at the branch as well as refunded one days rental.

Providing the
best customer service experience for our customers is our number
one goal. Our Area Manager spoke to [redacted] twice regarding the
situation and apologized. He offered a free rental for the future which he has
denied. He also called [redacted] with the employee who assisted him in the
branch, to make a personal apology for not doing more to try and get a vehicle
for him in the afternoon. [redacted] wants to know what specific technological
advances that [redacted] is making to avoid car availability issues in the
future. It was explained that we could not share with him our
specific technological advances we were making, but explained that we
continuously create technology that helps us better assist our
customers.

Merchant has decided to drop the claim for damage so we can close out this case. Thank you!!

We spoke with [redacted] and apologized for the inconvenience.  A refund was processed and sent to the rental location so [redacted] can pick it up.

Complaint: [redacted]
I am rejecting this response because: the business failed...

to establish reasonable measures to prevent such occurrences from happening in the future. Verbal assurances cannot be guaranteed. I received a generic response from a public relations officer, whilst the staff involved are still out there deceiving and defrauding the public. I cannot quantify my loss as a result of their carelessness and lack of empathy for their customers. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] . The  body shop  made plans to picked up the van in [redacted] on Monday  28th in order to change the door and I will be notified by [redacted] when the vehicle is ready to be picked up.

We have spoke with the customer and refunded the entire rental.

The door has been replaced on the vehicle. We have been advised it should be sealed and finalized by AC Automotive on Monday 10/12/15.

A member of our management team has contacted the customer and refunded all additional costs not covered by the insurance company.

We are in receipt of the consumer complaint for Mr. [redacted].  Our Branch Manager, Chris S[redacted], of the National Rent A Car
location in [redacted], CT spoke with Mr. [redacted] on 10/26/15.  He
discussed the circumstances surrounding our decision to retrieve the vehicle
prior to...

the termination date.   It was confirmed that the keys have
been received by our office, so the $200 charge has been reversed.  Mr.
[redacted] will receive a credit to his account.   Mr. [redacted]’s belongings
have been identified and they have been set aside so that he can pick them up
at his convenience.
We do believe this matter has been resolved to the satisfaction
of the customer.   We appreciate you bringing this matter to our
attention.

We have agreed to replace the door as requested. The door arrived at the body shop, AC Automotive,  yesterday. It will be painted today and installed tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will be closing this particular file down for customer service reasons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]