Fortune Cleaning Service

We have left a message for the customer and have not heard back at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Branch Manager spoke with *** ***. There
were discrepancies in prices between his rental here and his rental in ***
which both offices have taken care ofI am mailing him a revised receipt for
the rentals as well as the refund receipt to his home address

Complaint ID # *** After the review of claim number *** we have made the decision to close the file. Please feel free to reach out to me with any additional questions. Thank you, *** ***Executive Assistant*** ***
***
*** ***
*** ** *** ** ***

The customer has spoken to our Risk Manager who apologized that the matter was escalated and that he was dissatisfied with our service. She offered him a free day rental and the customer has confirmed he is satisfied and the case can be closed

June 30,
Revdex.com of Connecticut
** *** ***
*** ** ***
RE: *** ***
Complaint
ID: ***
***
file: ***
To whom it
may concern:
Please
accept this correspondence as our response to the complaint filed by
*** ***
with your office. We have reviewed the concerns
raised by Mr***Mr*** rented a *** *** from CAMRAC
INC, LLC dba *** *** at ** *** *** *** ** ***
At the time
Mr*** took possession of the *** ***, an inspection was
completed in the presence of Mr*** and the vehicle was determined to
be rented without damage
After
reviewing the concerns presented by Mr*** and *** *** *** we have
decided to close our file. The *** branch did in fact inform the customer that the claim would be closed. Unfortunately, this information was not
relayed to our Damage Recovery Unit. I
did attempt to contact Mr*** to make him aware we would be closing the
claim for customer service
At *** ***, we strive to satisfy
all our customers by providing excellent customer serviceWe hope that our
diligent efforts to resolve and address this matter have demonstrated our
commitment to customer service
Sincerely,
*** ***
Group
Risk Manager

We have spoken to *** *** and have extended a day free car rental voucher for up to a full size car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our Branch Rental Manager has left a message for the customer but has not received a call back

Our Area Manager has been attempting to contact *** *** via phone and email and have been unsuccessful. She has left messages and has not received a call back at this time

Complaint: ***
I am rejecting this response because: I have been in contact through email with different peopleThe first person *** *nitially emailed me a response saying they did not have any
weekend specialsI took screenshots of the promotion on their website as well as the dates it was valid and sent them to himHis response was he was not aware of it but once he checked it out it was expiredThat was probably true because he checked it out on 8/there were no longer any weekends in the month of AugustThis completely confirms my complaint that they advertised a promotion with no intention to honor itI also had another employee email me and I told him I was in contact with someone else in the company and explained a little of the situationBecause I was unable to get the rental for either of the weekends I tried in August at the advertised price I was unable to fufill commitments and lost moneyIt seems clear through my communication with *** they had no intention of ever honoring their advertised promotion
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:The representative of this business, Joy C[redacted] clearly and verbally stated that my required deposit is $100.00. When I advised her that the [redacted] Reservation...

Manager and the Insurance company [redacted] quoted me $50.00 on the deposit, she became verbally combative stating they are incorrect and that I received poor information. I asked her to show me her Contract with [redacted]. She could not produce it. She is clearly a liar and misrepresenting the truth. Attached is the store policy she was able to produce. My husband and I did make the choice to take our business elsewhere. This is because we were quoted two different deposit amounts..... one honest and the other ...... from the Area Manager, dishonest. If the Revdex.com would investigate this further you will find they have a contract with [redacted] for $50.00 deposits. Even though deposits are refundable, this lack of integrity business practice seems realistically a ploy to further cheat their customers upon the rental return date. It’s my belief that as a consumer, the Contract should start with no “shady” amendments. Furthermore, I will escalate this to the DCP for business practice reviews. I requested a simple apology and ownership of a “bad” business practice, and I got a crappy response. The response alone shows no compassion for its customers!Disgusted, [redacted]###-###-####Sincerely,
[redacted]

Please see attached. This letter, addressed to Mr. [redacted], was sent on June 29, 2015 via [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the facts presented in the response by the business is not accurate. The manager apologized for the unavailability of cars whereby the problem was the customer service received. All of this could have been avoided if he had explained the situation instead of telling me who is in charge there and I pointed it out to him on the call. Secondly, I was not asking for any classified details as is being portrayed in the response, I wanted to know what practical steps was being taken to avoid such situations in future. I am still recovering from the losses as a result of their negligence. I am not convinced with their responses and a subtle attempt to bribe me with a free rental. I am gathering my evidence and considering possible litigation to resolve this issue for good.
Sincerely,
[redacted]

We spoke with [redacted] and have refunded her credit card for the total amount of the rental.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We
are in receipt of the customer concern raised by [redacted]  We spoke
with Ms. Jones today (10/14/16) regarding those concerns.  We were able to
explain that there was not an actual increase in the estimate, but instead we
had an appraisal that was completed by the...

insurance company and we had an
estimate completed by our body shop.  The billing will be based off of her
insurance company appraisal.  
 
It
has been confirmed that her deductible is $300.  We did collect $466.38,
so a refund of $166.38 is being processed today. 
 
Ms.
Jones confirmed that she was satisfied with the explanation that we
offered.  She advised that she would also be updating the RevDex.com with the content of this conversation. 
 
We
appreciate being afforded the opportunity to work with our customer to resolve
the matter.

We have spoken with the customer and apologized for the customer service that he received.  We also discussed how we are always making changes to improve the level of customer service we provide to our customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you
for closing your claim against me and conveying that to your Damage Recovery
Unit. Had there been an apology in your original response I might have
considered against all other evidence that an honest mistake had been made and
that I should resume trust in [redacted]. Instead your initial response was
exceedingly disingenuous. Your claim of “providing excellent customer service”
is belied by all that you put
me thru. It further demonstrates the insincerity of [redacted]. My family and I
will never again patronize [redacted] or by extension [redacted]. That’s
what I think of your “excellent customer service”.
Sincerely,
[redacted]