Fox Concrete

June 23, 2015VIA: ELECTRONICALLY THROUGH Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #*** *** VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letter dated June 22, 2015,
enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer purchased the above- referenced vehicle on March 7, On that same date the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved by CARS on March 12, (See attached Service Contract)The customer's Service Contract expired on June 12, 2015.First Claim: On April 16, at 10:a.m., a claim was called in by a repair facility advising that the customer's vehicle was experiencing transmission issuesWe then went over our claim procedures with the repair facilityWe further advised that the repair facility must obtain the customer’s permission to tear down the vehicle to the point of component failure to determine if the failed component would be covered under the customer’s Service Contract.On April 16, at 11:a.m., CARS advised the customer of our claim procedures and then explained that we needed a cause of failure and extent of damage from the repair facility to determine if the failure is covered under his Service Contract.On April 21, at 1:p.m., the repair facility advised CARS that the solenoid box had failedThe repair facility advised that they would fax CARS an estimate and the cause of failure.On April 27, at 9:a.m., a claims manager telephoned the repair facility and advised that if the solenoid box could be purchased separately from the transmission, the solenoid box would be a non-covered component under the customer’s Service Contract.On April 27, at 10:a.m., a claims manager advised the customer that a non-covered component, the solenoid block, caused the failure of a covered component, the transmission; therefore, under the customer's Service Contract, CARS was unable to assist with the repair of his vehicleThe customer then advised that he was going to move his vehicle to a new repair facility for another opinion.Second Claim: On June 11, at 1:p.m., a claim was called in by a repair facilityadvising that the customer's vehicle was experiencing transmission issuesWe then went over our claim procedures with the repair facilityWe further advised that the repair facility must obtain the customer's permission to tear down the vehicle to the point of component failure to determine if the failed component would be covered under the customer's Service Contract.On June 11, at 4:p.m., the repair facility advised CARS that the vehicle was torn down and the third gear clutch and the valve body had failedThe repair facility advised that they would fax an estimate to CARS.After CARS reviewed the estimate faxed to us by the repair facility, it was determined that an independent inspection was necessary to determine the cause of failure and extent of damage to the customer's vehicle.The independent inspection occurred on June 18, The independent inspector findings were as follows: The transmission had been removed from the vehicle and partially disassembledThere were no documented codesThe fluid was drained and milky which is consistent with fluid intermixThe clutch material was flakingThe steels were hot spotted and the sealing rings were deterioratedThere was light metal on the magnetThe radiator cap was distorted and no signs of external leaksThere was an auxiliary cooler installed but it was in line with the radiator coolerThe repair facility did not want to perform a pressure test.The independent inspector found that the radiator trans-cooler had failed causing the fluids to mix and causing subsequent damage to the transmission.Based upon the independent inspector's findings, CARS contacted the repair facility on June 19, at 9:a.m., advising that CARS would not be able to offer any assistance because a non- covered component (radiator trans-cooler) caused the failure to a covered component (transmission)Later that same day, on June 19, 2015, we explained to the customer why we could not assist with the transmission claim.By the customer's signature on his Power Train Service Contract, the customer acknowledged that he read, understood and agreed to the terms and conditions of his Service ContractIt is stated in the customer's service contract at Paragraph (f): "COMPONENTS AND EXPENSES NOT COVERED: Damage/failure to a covered component caused by failure of a non-covered component." Here, the failure to the transmission (covered component) was caused by the failure of the radiator trans-cooler (non-covered component) pursuant to the customer's Service Contract coverage. In addition, it is stated in the service contract: "Covered Components: "Coverage limited to above components.” And under Term and Conditions at Paragraph 1(a): Components and Expenses Not Covered: Components not listed regardless of failure." The radiator and the trans-cooler in the radiator are not listed on the customer's Service Contract as covered components.CARS service contracts are to be utilized to assist with the repair of customers' vehicles and do not provide "all inclusive” coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe service contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and his financial responsibility for the tear down, diagnosis charges, filters, taxes, the difference in labor rates and deductible.Accordingly, CARS has fulfilled all of its obligations under the Terms and Conditions of the customer's Service Contract and therefore, we stand by our original decision and are unable to assist with the June 11, transmission claim.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely, *** ** ***General Counsel***Attachment

April 18, VIA: Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: HONDA ODYSSEY VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: CARS is in receipt of your letter dated April 11, 2018, enclosing the customer’s additional concerns regarding the above-referenced vehicle. CARS would like to respond as follows: The customer purchased the above-referenced vehicle on February 27, On that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved on March 2, 2018. (See attached “Service Contract”) On March 6, at 3:p.m., a repair facility opened a transmission claim on behalf of the customer’s vehicle On March 7, at 9:a.m., CARS telephoned the customer and advised that the telephone call was being recorded. During this telephone call the customer advised CARS that she purchased her vehicle on February 27, 2018. The customer advised that her vehicle had no issues during a test drive; however, she did notice that it may need shocks. The customer then advised CARS that her husband drove her vehicle the day after she purchased it on the highway and her vehicle experienced stuttering issuesThe customer further advised that that when her vehicle was traveling at 35-miles per hour it would stick in gear and there was clunking noise. In order to verify the time that the customer’s vehicle experienced transmission issues, CARS claim adjuster then specifically asked the customer if her husband noticed these issues the day after she purchased her vehicle and the customer answered affirmatively On March 7, at 9:a.m., there was a management review of the March 6, transmission claim made on behalf of the customer’s vehicle. CARS found that during the March 7, telephone call, the customer advised CARS that the issues with her vehicle began on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018; therefore, pursuant to the Service Contract, CARS was unable to assist with the repair of the customer’s vehicle By the customer’s signature on her Service Contract application, the customer acknowledged that she read, understood and agreed to its Terms and Conditions. Directly above the customer’s signature, it states: “I have read, understand, and agree to the Covered Components and Terms and Conditions as stated on this entire Service Contract applicationThis Service Contract application does NOT go into effect until: (1) this completed application is received by CARS, (2) with proper payment, and (3) approved by CARS, which MAY BE DIFFERENT than My date of vehicle purchase.” Additionally, the Terms and Conditions at Paragraph 1(b) states: “COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before the date CARS receives and approves this Service Contract application are not covered.” Here, the customer advised CARS that the issues to her vehicle occurred on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018. The customer advised CARS twice in the March 7, telephone call that the issues with her vehicle were present on February 28, 2018, when her husband drove her vehicle at 35-miles per hour The customer’s Revdex.com consumer complaint was reviewed by CARS management team prior to CARS’ response to your letter dated April 9, 2018. CARS’ management team has reviewed the March 6, transmission claim prior to CARS’ letters to the customer dated March 16, 2018, March 23, 2018, and April 4, 2018. CARS stands by CARS’ original decision and is unable to assist with the transmission repair to the customer’s vehicle. The March 6, transmission claim is now closed However, the customer’s vehicle has Service Contract coverage through June 2, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under her Service Contract. If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract Ms***, if you have any further questions regarding this matter, please do not hesitate to contact my office Sincerely, Jason ** M*** General Counsel JPM/jmm Tell us why here

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

VIA: Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***JEEP GR CHEROKEE VIN (Last 8): *** OUR FILE NO.: C-***Dear Ms***I am in receipt of your letter dated December 9, enclosing the above-referenced
consumer complaint and respond as follows: On July 23, 2015, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on July 24, (the attached "Service Contract”).First Claim: On September 1, at 1:p.m., a repair facility contacted CARS advising that the customer’s vehicle was experiencing mechanical problemsCARS then reviewed our claim procedures with the repair facility.On September 1, at 2:p.m., in a recorded telephone call, the repair facility advised CARS that the axle tube seal was leakingThe repair facility further advised that there was no internal failure to the front differential and the wheel bearings would have to be replaced because the wheel bearings would break during the replacement of the axle seal.On September 1, at 3:p.m., CARS advised the repair facility that the axle tube seal was a non-covered component under the customer's Service Contract; therefore, we were unable to assist with the repair of her vehicleThe claim was then closed.Second Claim: On December 4, at 9:a.m., a repair facility contacted CARS advising that the check engine light was displayed in the customer's vehicleCARS then advised the repair facility to obtain the customer's permission to tear down her vehicle down to the point of component failure pursuant to the Terms and Conditions of her Service ContractCARS further advised the repair facility to contact us to open a claim when they determined the cause of failure.Third Claim: On December 8, at 1:p.m., a repair facility contacted CARS advising that the customer's vehicle was experiencing blower motor resistor and engine computer issuesCARS then advised the repair facility that the blower motor resistor and engine computer were non-covered components under the customer's Service Contract; therefore, CARS was unable to assist with the repair of the customer’s Service ContractThe claim was then closed.On December 8, at 1:p.m., a CARS customer service representative reviewed the December 8, claim with the customerThe customer then stated that she wanted a full refund of her Service ContractShe was then transferred to the cancellation department.On December 8, at 1:p.mour cancellation department advised the customer that she was not eligible for a refund of her Service Contract pursuant to her Service Contract.By the customer's signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions of her Service ContractIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS.” and under Terms and Conditions at Paragraph 1(a) and 1(f): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure." and "Damage/failure to a covered component caused by a non-covered component.” Here, the blower motor resistor and engine computer are not listed for coverage under the customer's Service ContractTherefore, it is the customer is responsibility to repair the blower motor resistor and engine computer.It is also stated under the Terms and Conditions at (f): "COMPONENTS AND EXPENSES NOT COVERED Damage/failure to a covered component caused by a non-covered component." Here, during the processing of the September 1, mechanical claim made on behalf of the customer's vehicle, the repair facility advised CARS that the axle tube seal (non-covered component) was leakingThe repair facility further advised that there was no internal failure to the front differential and the wheel bearings would have to be replaced because they would break during the replacement of the front axle sealTherefore, the failures to the front differential (covered component) and the wheel bearings (covered component) were not covered because the failures were caused by the axle tube seal (non-covered component)It is the customer's responsibility to repair/replace the axle tube seal and any damage caused by the failure of the axle tube seal.For all the reasons stated above, CARS stands behind our original decision and is unable to assist with the September 1, and December 8, claims made on behalf of the customer's vehicle.In her consumer complaint the customer has requested a refund of her Service ContractThe customer's service contract states under Terms and Conditions at Paragraph (a) and (b): “CANCELLATION PROVISIONS: You have the right to cancel the Service Contract up to days from the effective date as stated on Your CARS I.Dcard byproviding a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidThe Service Contract will not be reinstated after a cancellation is requested.” and "After days, there is no credit for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."Additionally, CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when she purchased the above-referenced vehicle in Michigan stating that she had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in Michigan to refund any monies to the customer for the cancellation of a service contractTherefore, pursuant to her Service Contract the customer is not entitled to a refund.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe service contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and the customer's financial responsibility for the tear down, diagnosis charges, filters, and taxes.The customer has Service Contract coverage on her vehicle through July 24, Should her vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under the Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason P*** General CounselJPM/jmmAttachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although they(CARS warranty) consider this matter closed, I am still waiting for my car to be repaired It is currently sitting at *** *** in Roanoke Virginia where it has been since Jan.23,As I had to leave it there until the parts were shipped thereAs of Friday, Feb2,the parts have not arrivedI am still without a vehicle and this process has been long and frustrating.I will be satisfied with the efforts of CARS once they have completed my repairs at *** *** and can finally have my vehicle back, but I thank you for attempting to move forward with the repairs and payment of labor costs as promised.!
Regards,
*** ***

On Wed, Mar 23, at 4:PM, *** wrote:Ok I see the paper so we fix the truck we par dallars now whats can I happend this company tell me to open tje engine we did and we fixed so now what

October 26, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220 RE: COMPLAINT ID#
*** AUDI A4 VIN (Last 8): *** OUR FILE NO.: *** Dear Ms***: I am in receipt of your letter dated October 20, 2017, stating the customer’s concerns and respond as follows: According to our records, the customer purchased the above-referenced vehicle on March 24, 2016, and on that same date the customer applied for a CARS Value Plus Service Contract (Months/Unlimited Miles). The customer’s Service Contract was approved with payment on March 28, (See attached “Service Contract”). On August 11, at 11:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing engine issues. We then went over our claim procedures with the repair facility. On August 11, at 11:a.m., CARS attempted to telephone the repair facility twice and during each attempted call the phone rang over twenty (20) times with no answer. On August 11, at 2:p.m., CARS telephoned the repair facility and was advised that the customer’s vehicle was towed to the repair facility due to the engine locking. CARS reviewed our claim procedures with the repair facility. CARS then advised the repair facility to obtain the customer’s permission to tear-down her vehicle to the point of failure to verify the cause of failure and extent of damage to her vehicle. CARS further advised that the customer was responsible for all tear-down/diagnostic charges pursuant to the Terms and Conditions of her Service Contract. On August 14, at 10:a.m., CARS returned a telephone call from the customer. CARS reviewed our claim procedures and rental benefits with the customer. CARS further advised the customer that we were waiting on the repair facility to provide us with the cause of failure and extent of damage to her vehicle so that we could move forward with the August 11, engine claim. On September 13, 2017, CARS closed the August 11, engine claim made on behalf of the customer’s vehicle since there had been no communication for thirty (30) days between the repair facility and CARS. On September 27, at 11:a.m., CARS advised the customer that we were waiting on the repair facility to provide us with the cause of failure and extent of damage to her vehicle so that we could move forward with August 11, engine claim. Our claims adjuster then provided his contact information to the customer. On October 9, at 5:p.m., CARS again advised the customer that we were waiting on the repair facility to provide us with the cause of failure and extent of damage to her vehicle so that we could move forward with the August 11, engine claim. On October 10, at 11:a.m., CARS left a message for our contact at the repair facility to telephone us regarding the customer’s engine claim. On October 10, at 2:p.m., the customer advised CARS that the repair facility told her that they have left three (3) messages for our claims adjuster to telephone the repair facility and the telephone calls have not been returned. Our claims adjuster advised the customer that he left a message with the repair facility for our contact there to telephone us; however, he still had not heard back from the repair facility. Our claims adjuster then transferred the customer to a claims manager. On October 10, at 2:p.m., CARS attempted to telephone the repair facility twice and during each attempted call the phone rang over twenty (20) times with no answer. On October 10, at 3:p.m., the repair facility advised a CARS’ claim manager that our contact regarding the August 11, engine claim made on behalf of the customer’s vehicle, was not at the repair facility at that timeCARS requested that our contact telephone us. On October 10, at 3:p.m., a claims manager apologized to the customer for how she was spoken to by our claims adjuster during a telephone call that same day. The claims manager further advised that he had left a message for our contact at the repair facility to telephone him regarding moving forward with August 11, engine claimThe customer provided an alternative number for our contact at the repair facility. On October 10, at 3:p.m., our claims manager telephoned the alternative telephone number for our contact at the repair facility; however, the mailbox was full. On October 12, at 1:p.m., CARS again attempted to telephone our contact at the repair facility; however, there was no answer. On October 16, at 4:p.m., our claims director returned a telephone call from the customer and left a voice message with his contact information On October 26, at 1:p.m., our claims director attempted to telephone the repair facility; however, there was no answer. On October 26, at 2:p.m., our claims director left a message for our contact at the repair facility to telephone CARS; however, he was unavailable. On October 26, at 3:p.m., our claims director telephoned our contact at the repair facility using the alternative telephone number provided by the customer. Our repair facility contact advised CARS that the guides had caused the failure of the timing chain and there were bent valves; however, he could not provide us with the number of bent valves. Our contact person advised that the head was 90% off and it would need to be sent to a machine shop. Our claims director requested that an estimate be sent to his attention. Our contact advised that he would send an estimate to CARS on October 27, 2017. By the customer’s signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states at Paragraph (c) and (e): “PROVISIONS OF THE SERVICE CONTRACT: “SERVICE CONTRACT CLAIM PROCEDURES: A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damageYou are responsible for these charges.” and “The repair facility MUST provide CARS with an estimate for the covered repair to obtain and Authorization number BEFORE any repairs have begun.” We include teardown to the point of component failure in our diagnostics for CARS to determine if the failed component was covered. This increases the probability that the vehicle will be repaired properly the first time. We are not requiring unnecessary teardown and diagnosis; we are only trying to determine the cause of failure. Here, the repair facility has never provided CARS with the cause of failure and extent of damage to the customer’s vehicle or an estimate for the repair of the customer’s vehicle. CARS would like to point out here that we have only been able to speak to our contact at the repair facility directly two (2) times (August 11, and October 26, 2017)CARS is unable to move forward with the August 11, engine claim made on behalf of the customer’s vehicle, without the cause of failure, extent of damage and an estimate. When CARS receives the estimate from the repair facility, we will promptly process the claim to determine if the failed component is covered under her Service Contract. If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract. CARS would like to apologize to the customer for our claim adjuster’s comments to her during an October 10, telephone call. CARS strongly believes that all of our customers should be treated with respect at all timesThis matter is being addressed by CARS’ management and we deeply regret that this incident occurred. The customer has Service Contract coverage on her vehicle through March 28, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under her Service Contract. If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract. When a claim is presented to our company, we fully investigate the circumstances surrounding the claim. We honor every contract that we sell, and we stand behind our product 100%. If you have any further questions regarding this matter, please do not hesitate to contact me. Sincerely, Jason ** M*** General Counsel JPM/jmmAttachments

VIA: Revdex.com WEBSITE RE: COMPLAINT ID #*** CHEVY TAHOE VIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms***: I am in receipt of your letter dated December 4, 2015, enclosing the above- referenced consumer complaint and respond as
follows: On December 10, 2014, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Ultimate Value Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on January 4, (the attached "Service Contract”)On December 3, at 2:p.m., a repair facility contacted CARS advising that the customer's vehicle was experiencing mechanical problems, specifically the evaporator canister and air bag sensorDuring that telephone call, we explained to the repair facility that the components in need of repair were not covered under the customer's Service Contract; therefore, the repairs would be the sole responsibility of the customerOn that same date at 2:p.m., the customer contacted CARS inquiring about his Service Contract coverageOur customer service department explained to the customer that the evaporator canister and the air bag sensor were non-covered components under his Service ContractThe customer then inquired about the amount of any refund he would receive if he cancelled his Service Contract coverageThe telephone call was then transferred to our Cancellation/Refund DepartmentDuring that telephone call, the customer was advised that pursuant to the Cancellation Provisions of his Service Contract, after days of coverage, he would only be available for a refund if his vehicle was declared a total loss or repossessedBy the customer's signature on his Service Contract he stated that he read understood and agreed to the Terms and Conditions contained thereinIt states under Terms and Conditions at Paragraph (a and b): CANCELLATION PROVISIONS: "You have the right to cancel Your Service Contract up to days from the effective date as stated on Your Cars I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidAfter days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated..." Also below the covered components on the first page of the customer's Service Contract it states: "COVERAGE LIMITED TO ABOVE COMPONENTSSEE REVERSE SIDE FOR TERMS AND CONDITIONS." Additionally, there is no Kentucky state statute which requires that CARS provide a refundHere, the customer had service coverage available to him for eleven (11) months in the event that his vehicle experienced a covered component failure pursuant to the Terms and Conditions of the customer’s Service Contract. Therefore, for all the reasons stated above, CARS stands behind its original decision and pursuant to the Terms and Conditions of the customer's Service Contract, no refund is available to the customerThe customer has coverage under his Service Contract through January 4, When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me Sincerely, Jason ** *** General Counsel JPM/cll Attachment

June 12,2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID# ***CADILLAC SRXVIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated June 12, 2017, enclosing the
above-referenced consumer complaint and respond as follows:According to our records, the customer purchased the above-referenced vehicle on May 30, On that same date the customer also applied for a CARS Power Train Service Contract (Months/7,Miles] and the same was received with payment and approved by CARS on May 31, (See attached “Service Contract")On June 1, at 1:p.m., CARS reviewed her Service Contract coverage and our claim procedures with the customerThe customer advised CARS that her vehicle was not experiencing any mechanical issues.On June 6, 2017, the customer advised CARS that she would like to upgrade her Power Train Service Contract to a Value Limited Service ContractThe customer then provided CARS with her billing information.On June 8, 2017, CARS processed the customer's upgrade to a Value Limited Service Contract (Months/7,Miles) with billing information provided by the customer.On June 8, at 10:a.m., a repair facility and the customer advised CARS that the check engine light was displayed in the customer's vehicleCARS then went over the customer's Service Contract coverage, our claim procedures and labor rate.On June 9, at 1:p.m., a repair facility advised CARS that the customer's vehicle was experiencing thermostat issuesCARS then went over our claim procedures with the repair facility.On June 9, at 1:p.m., the repair facility advised CARS that engine thermostat code pfor insufficient cooling temperature was displayedCARS then reviewed our claim procedures with the repair facility.On June 9, at 1:p.m., CARS went over the amount we could assist with the repair of the customer's vehicleCARS advised the repair facility that we could supply the ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim was $CARS further explained that the deductible ($100.00] was greater than the value of the claim ($72.16); therefore, CARS was unable to offer a cash allowance for the thermostat claimCARS advised the repair facility that we could not assist with the entire claim; however, we could ship the thermostat if the customer was agreeableWe advised the repair facility to contact us if the customer wanted CARS to ship the thermostatThe claim was then closed.By her signature, the customer acknowledged that she read, understood and agreed to the terms and conditions contained thereinThe customer's Service Contract states under Terms and Conditions at Paragraph (k): “PROVISIONS OF THE SERVICE CONTRACT: CARS will arrange for payment of the amount of the authorized repair, less related charges not covered by the Service Contract, less a $deductible per claim." The customer is responsible for a $deductible for each claim authorized by CARS for the repair of her vehicleHere, the total value of the June 9, thermostat claim opened on behalf of the customer's vehicle was $72.16, which is less than the $deductibleSince the total value of the claim was less than the $deductible, CARS advised the repair facility that we could assist with the claim by supplying the thermostat needed for the repair of the customer's vehicleCARS advised the repair facility to contact us if the customer was agreeable to having the thermostat shippedAt this time the repair facility has not contacted us regarding a CARS' supplied thermostat for the repair of the customer's vehicle.The customer's Service Contract states under Terms and Conditions at Paragraph 3(e): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select used, rebuilt, or aftermarketcomponents when authorizing repairs." When CARS selected the above-mentioned replacement part we used the cost of the part to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedHere, CARS is able to supply a thermostat for the repair of the customer's for $CARS has not heard from the repair facility if the customer would like the thermostat shipped to the repair facility.The customer's Service Contract states: “COVERED COMPONENTS LABOR: The authorized time for a covered repair will be based on the ProDemand labor guideThe hourly labor rate will be the repair facility's rate up to $per hourShould your repair facility’s rate exceed this amount, You are responsible for the difference." Here, during the processing of the thermostat claim, the repair facility chosen by the customer to repair her vehicle advised CARS that the labor rate for the repair of the customer's vehicle was $per hourProDemand labor guide allows hours for the replacement of the thermostat; therefore, the total value of the labor portion of the thermostat claim was $Here, the customer would be responsible for any amount over $per hour for the labor costs and any labor time over hours associated with the repair of her vehicle.Pursuant to the customer's Service Contract, in order to calculate the value of the claim, CARS used the amount ($12.18) that we would pay for a suppled thermostat and the ProDemand labor time for the replacement of a thermostat (hours at $per hour) to calculate the amount the total value of the claimHere, the total value of the claim was $which is less than the $deductibleTherefore, CARS could not assist with a cash allowance for the claim; however, we could supply the thermostat, if the customer was agreeable.CARS service contracts are to be utilized to assist with the repair of customers' vehicles and do not provide “all inclusive" coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe service contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, filters, taxes, the difference in labor rates and deductible.The customer has Service Contract coverage through November 30, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer's Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason *M***General CounselAttachment

July 25, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID# ***FORD F150VIN (Last 8)* ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated July 21, 2017, enclosing the consumer's additional concerns and respond as follows:On July 13, at 9:a.m., the customer acknowledged that he had forgotten that he had a Service Contract with CARS until we attempted to reach him regarding an offer to extend his Service Contract coverage on July 12, 2017.For all of the reasons stated in our letter to you dated July 18, 2017, CARS stands by our decision and is unable to assist with the repair of the customer's vehicle.Ms***, if you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** M***General Counsel

April 9, 2018VIA: Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220 RE: CADILLAC
CTS VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: CARS is in receipt of your letter dated April 4, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle. CARS would like to respond as follows: According to CARS’ records, the customer purchased the above-referenced vehicle on March 26, and on that same date, the customer also applied for a CARS Power Train Service Contract (Months/15,Miles) and the same was received with payment and approved on by CARS on March 28, 2017. (See attached “Service Contract”) On July 14, at 2:p.m., the customer advised CARS that her vehicle was experiencing power steering issues with her vehicle. CARS then reviewed CARS’ claim procedures with the customer. On August 14, at 1:p.m., the customer advised CARS that a repair facility had telephoned CARS and CARS did not return the telephone call. CARS advised the customer that CARS had no record of any repair facility contacting CARS on behalf of her vehicle. CARS advised the customer in error that she was not entitled to a refund of her Service Contract. CARS then advised the customer that, in fact, she was eligible for a prorated refundThe customer then ended the telephone call with CARS. On that same day, August 14, 2017, CARS left a message for the customer advising that she was eligible for a prorated refund. CARS further advised that CARS would mail a Service Contract Cancellation Form to her. On that same day, August 14, 2017, CARS sent the attached email to the customer, advising that upon return of the attached Service Contract Cancellation Form, CARS would send a prorated refund of the amount she paid for her Service Contract to her lienholder. The customer then advised CARS in an email (see attached) that any further communications with her should be through a third party (i.eRevdex.com) and CARS was not to send or mail her anything until this matter was resolvedTo date, CARS has honored the customer’s request. CARS has no record of ever receiving a Service Contract Cancellation Form or any written communication from the customer advising CARS to cancel her Service ContractFurthermore, CARS has no record of any communications between the customer and CARS since August 14, 2017. By the customer’s signature on her Service Contract application, she acknowledged that she read, understood and agreed to its Terms and Conditions. Directly above the customer’s signature, it states at Paragraph 5: “CANCELLATION PROVISIONS -ALL REQUESTED CANCELLATIONS/REFUNDS MUST BE IN WRITING AND WILL BE PROCESSED THROUGH YOUR LIENHOLDER, IF ANY, OR YOUR SELLING DEALER. ANY CANCELLED CONTRACT IS VOID AND WILL NOT BE REINSTATED.” The customer’s Service Contract states: ADDITIONAL STATE DISCLOSURES: MISSOURI …Provision (c) is deleted and replaced with: After days from the Effective Date, You may cancel the Service Contract and CARS shall refund 100% of the unearned contract purchase price on a pro rata basis, less any claims paid, and less an administrative fee of $50. CARS has never received any written correspondence from the customer advising CARS that she would like to have her Service Contract cancelled. As stated above, CARS did provide a Service Contract Cancellation Form to the customer for her signature. Furthermore, the customer advised CARS not to contact her directly and CARS has honored her request. The customer’s Service Contract was in effect until March 28, 2018, when it expired by date. The customer’s vehicle was eligible for coverage under her Service Contract through March 28, 2018. CARS last communication with the customer was on August 14, Additionally, CARS was never contacted by the customer or any third party including the Revdex.com until after her Service Contract expired on March 28, 2018. CARS received the customer’s Revdex.com complaint on April 4, For the the reasons stated above, CARS is unable to refund any monies to the customer for her Service Contract which expired on March 26, 2018. When a claim is presented, CARS fully investigates the circumstances surrounding the claim. CARS honors every contract sold and stands behind CARS’ products 100%. If you have any further questions regarding this matter, please do not hesitate to contact CARS. Sincerely,Jason ** M***General Counsel JPM/jmmAttachments

March 21, 2017I am in receipt of your letter dated March 16, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On December 7, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS
Ultimate Value Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on December 12, (the attached “Service Contract").Since the inception of Service Contract coverage, two (2) mechanical claims were opened on behalf of the customer's vehicle as follows:FIRST CLAIM: On January 3, at 2:p.m., a repair facility advised CARS that the customer's vehicle was experiencing front hub bearing issuesCARS then went over our claim procedures.On January 4, at 8:a.m., CARS reviewed our claim procedures and then went over the amount we could authorize for the repair of the customer's vehicle as follows: We could supply both front hubs for $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $CARS further explained that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied part, CARS would assist with the labor in the amount of $The repair facility advised that they would contact CARS with the customer's decision.On January 4, the repair facility advised CARS that the customer would like us to supply the parts to the repair facility for the repair of her vehicle.On January 4, at 10:a.m., CARS provided an authorization for the labor to the repair facility and gave an estimated arrival time of January 6, for the front hubs.Pursuant to the Terms and Conditions of the customer's Service Contract, on January 13, CARS paid the repair facility in the amount of $towards labor for the repair of the customer's vehicle via credit cardPursuant to the Terms and Conditions of the customer's Service Contract, on January 20, 2017, CARS paid the repair facility in the amount of $for parts used in the repair of the customer's vehicle via credit cardThe claim was then closed.Second Claim: On March 16, at 9:a.m., a repair facility advised CARS that the customer's vehicle was experiencing front axle issuesCARS then went over our claim procedures.On March 16, at 10:a.m., the repair facility advised CARS that the front axles on the customer's vehicle had failedCARS then went over the amount we could authorize for the repair of the customer's vehicle as follows: We could supply the left front axle for $and the right front axle for $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $CARS further explained that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied part, CARS would assist with the labor in the amount of $The repair facility advised that the customer would like the cash allowance towards the repair of her vehicleCARS then provided the repair facility with an authorization number to begin the repair to the customer's vehicle.On March 16, at 11:a.m., CARS reviewed the axle claim with customerCARS also reviewed the cash allowance/shipping options, labor allowance and rental benefits with the customer.On March 16, at 12:a.m., the repair facility advised CARS that the customer would now like CARS to supply the axles to the repair facilityCARS then provided the repair facility with a new authorization number to begin the repair to the customer's vehicleCARS advised the repair facility that the supplied parts would arrive in three (3] business dayCARS then ordered the left front axle and the right front axle to be shipped to the repair facility via Business Day Express.On March 16, at 1:p.m., CARS reviewed the cash allowance/shipping options, labor allowance and rental benefits with the customer's husbandThe customer's husband was upset and ended the telephone with CARS.On March 21, at 10:a.m., the left front axle and the right front axle were delivered to the repair facility chosen by the customer to repair her vehicle.By the customer's signature on her Ultimate Value Service Contract under the Acceptance to Terms, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinIt is stated in the Service Contract at Paragraph (f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleHere, the customer chose to have the parts supplied by CARS for the repairs needed for the March 16, axle claim opened on behalf of her vehicle.The customer's Service Contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: CARS will not be responsible for any time lost, anyinconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have." Here, the customer's axle claim was opened and processed within four [4] hours even with the customer changing her mind about whether to use the repair facility supplied part or the shipped part supplied by CARSAdditionally, CARS did authorize Business Day Express shipping.CARS would like to point out here that we have no control over our supplier's shipping times and delaysWhen made aware of delays, CARS contacts our suppliers for updated information and will advise the repair facility of any changes in the delivery date.It is stated in the service contract: "RENTAL BENEFITS: The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDowntime, regardless of reason, is not included." Here, as stated above, ProDemand labor guide stated that the March 16, axle claim should take hours of labor time to complete; therefore, the customer is not eligible for any rental benefits for this claim.The customer's Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive" coverageTherefore, pursuant to the Terms and Conditions of the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear-down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates, rental benefits and deductible.For all the reasons stated above, CARS stands behind our original decision and is unable to assist with any rental costs incurred by the customer during the processing of the March 16, axle claim.In her consumer complaint the customer has requested a refund of her Service ContractThe customer's service contract states under Terms and Conditions at Paragraph (a) and (b): “CANCELLATION PROVISIONS: You have the right to cancel the Service Contract up to days from the effective date as stated on Your CARS I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidThe Service Contract will not be reinstated after a cancellation is requested." and "After days, there is no credit for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."Additionally, CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when she purchased the above-referenced vehicle in Indiana stating that she had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in Indiana to refund any monies to the customer for the cancellation of a service contractTherefore, pursuant to her Service Contract the customer is not entitled to a refund.The customer has Service Contract coverage through December 12, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer's Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of her Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Jason ** *** General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***AUDI AVIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letter dated December 5, 2016, enclosing the additional concerns of the customer and respond as follows:A CARS claims manager has reviewed the customer's additional concerns and also the attachments he providedAs indicated on the illustration provided by the customer, the TCM specific part numbers requiring to be repaired on the customer's vehicle are part of the TCM, which is bolted to the back of the valve bodyThis part is not internally lubricated in the transmissionIn addition, the TCM is not listed for coverage under the customer's Service ContractFurthermore, the repair facility that the customer chose to repair his vehicle advised CARS that the TCM is external to the valve body and can be purchased separatelyPlease see a copy of the illustration, which I have highlighted for further explanation and clarification of the location of the TCM.The customer is requesting that CARS have an independent inspection performed on his vehiclePlease note that if CARS would send an independent inspector to inspect the customer's vehicle, the inspection would only confirm and verily that the TCM failure on the customer's vehicle is external to the transmission, which would not alter CARS' decision regarding the status of the customer's mechanical claim.Therefore, CARS stands behind its original decision and is not able to offer any assistance with the September 13, mechanical claim, because the items requiring repair are not covered components pursuant to the Terms and Conditions of the customer's Service Contract.JPM/cll

June 19, VIA: Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: TOYOTA 4RUNNER VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: CARS is in receipt of your letter enclosing the customer’s additional concerns On August 20, 2016, the customer signed and agreed to the terms of the Value Plus Service Contract (Form *** ***). Since that time, CARS has revised the Value Plus Service Contract (Current Version *** ***). The current Value Plus Service Contract coverage information listed on CARS’ website reflects the most recent version of the Value Plus Service Contract *** ***. The first two sentences of CARS’ online Value Plus coverage information states in bold: “The following information reflects the most recent version of our Service ContractsCoverage under your specific contract may varySee your Service Contract for specific coverage details.” Please see attached Value Plus Service Contract online coverage with the specific language highlighted for your review CARS’ website directs customers to their executed Service Contract for specific coverage details; therefore, the customer must refer to the Terms and Conditions on his executed Value Plus Service Contract Form *** ***. Specifically, the customer’s Value Plus Service Contract *** *** states at Paragraph 3(f): “SERVICE CONTRACT CLAIM PROCEDURES: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.” CARS’ processed and authorized the customer’s claim pursuant to the specific claim procedures outlined on the customer’s Value Plus Service Contract *** ***Please see copy of Value Plus Service Contract attached In summary, CARS adheres to the specific terms and conditions of the customer’s vehicle service contract For these reasons, CARS has properly addressed all remaining issues surrounding the customer’s complaint and request that the claim be closed as resolved. Thank you Sincerely, Jason PM*** General Counsel JPM/cll Attachments

Dear Ms***
Attached please find CARS' response. Thank you.COMPLAINT ID #***BUICK LACROSSE VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***am in receipt of your letter dated August 3, 2016, enclosing the above-referenced consumer complaintwould like to respond in
the following manner: On March 25, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles)The customer’s Service Contract was accepted and approved by CARS on March 28, (the attached Service Contract).On July 5, at 4:p.m., a mechanical claim was called in by a repair facility on behalf of the customer's vehicle advising that the vehicle was experiencing engine issuesAt 5:p.m., we then went over our claim procedures with the repair facility advising the repair facility to obtain the customer's authorization to tear-down the vehicle to the point of failure to verify the cause of failure and extent of damage to her vehicleCARS also advised the repair facility that the customer was responsible for all tear-down/diagnostic charges pursuant to the Terms and Conditions of her Service ContractCARS further advised the repair facility to get back to us with the cause of failure and extent of damage to the vehicle.On July 6, at 11:a.m., CARS claims adjuster spoke with the customer and went over the claim procedures in detail with herThe customer stated that she might move the vehicle to another repair facilityWe advised the customer to have any new repair facility call CARS to open a new claim.This was the last communication between CARS and the customer and any repair facility regarding the engine claim.On August 1, at 3:p.m., the customer called our customer service department inquiring about a refundWe advised the customer that pursuant to the Terms and Conditions of the Service Contract, she was not entitled to a refund.On that same date at 3:p.m., the customer called stating that the teardown requirements were unreasonable and that she should receive a refundWe again explained to the customer that pursuant to the Terms and Conditions of her Service Contract, she was not eligible for a refund.Again on August 2, at 4:p.m., a CARS' Manager returned a telephone call to the customer and explained to her that pursuant to the Terms and Conditions of the Service Contract, she was not entitled to a refund.By the customer’s signature on her Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under Terms and Conditions 3(c): "SERVICE CONTRACT CLAIM PROCEDURES: A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damageYou are responsible for all charges." We include teardown to the point of component failure in our diagnostics in order for CARS to determine if the failed component is coveredThis increases the probability that the vehicle will be repaired properly the first timeWe were not requiring unnecessary tear-down and diagnosis; we were only trying to determine the cause of failure and extent of damage to the customer's vehicleThis is the claim procedure that must be followed by all CARS customers for all mechanical claims.CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractHere, it was necessary for the repair facility to provide CARS with a proper diagnosis and extent of damage in order for CARS to move forward with the engine claim.The customer states in her complaint that she had the repairs performed on the vehicle without having the repairs authorized by CARS and is now requesting a refundUnder the Terms and Conditions of the customer's Service Contract it states at Paragraphs 1(c): "COMPONENTS AND EXPENSES NOT COVERED: Any repair done without prior authorization from CARS." Also at Paragraph 3(e): "SERVICE CONTRACT CLAIM PROCEDURES: The repair facility MUST provide CARS with an estimate and obtain an authorization number BEFORE any repairs have begun."Furthermore, the customer states in her complaint that she is requesting a refund of $1,295.00; however, the customer’s Service Contract states that the customer paid $1,for the Service ContractThis is not the amount that CARS received for the cost of the customer’s Service ContractDealers have the right to mark up the cost of service contractsThe selling dealer that sold the customer the Service Contract did mark up and make a profit on the cost of the same.Additionally, at Paragraph 5(b): "CANCELLATION PROVISIONS: After days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when she purchased the above-referenced vehicle in Tennessee stating that she had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in Tennessee to refund any monies to the customer for the cancellation of a service contractTherefore, pursuant to her Service Contract the customer is not entitled to a refund. The customer has Service Contract coverage through March 28, If the customer experiences mechanical issues in the future, she must follow all the claim procedures which may include teardown and diagnostics to determine if the component failure is covered under her Value Plus Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate your thoroughness in your response to this matter,however I have been in contact with both the repair shop and dealership (which is helping me resolve this), and they state otherwiseThey have noted several times of your refusal to send the appropriate parts needed,and the high demand of you requesting un -needed and obsurd videos and documentation to resolve this.Bottom line is I have owned this car for not even a year,and the car has been in the shop since January needing a new engineI have continued to pay payments and car insurance on a car I have not had in my possession since JanuaryThis needs to be resolved regardless of how,why,who,or what the hold up isAt this point I have no time for excuses,or he said ,she said commentsThe car needs an engine and or anything else to make it run.That's what a warranty is used for
Regards,
*** ***

PROTECTION PLUSAugust 8, 2016VIA: SUBMITTED TO Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***FORD FVIN (Last 8): *** OUR FILE NO.: ***Dear MsCook:I am in receipt of your letter dated July 19,
enclosing the above-referenced consumer complaint and respond as follows:CARS considers this matter now resolved.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** *** General Counsel

November 6, VIA: EMAIL/WEBSITE *** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: COMPLAINT ID #*** FORD F VIN (Last 8): *** OUR FILE NO.: *** Dear Ms***: I am in receipt of your letter dated November 2, 2017, enclosing the above-referenced consumer complaint and respond as follows: CARS has contacted the customer and now considers the customer’s complaint resolved. When a claim is presented to our company, we fully investigate the circumstances surrounding the claim. We honor every contract that we sell, and we stand behind our product 100%. If you have any further questions regarding this matter, please do not hesitate to contact my office Sincerely, Jason ** M*** General Counsel JPM/jmm Attachments

April 24, 2017*** ***
*** ** *** ***
*** *** ** ***RE: VALUE LIMITED SERVICE CONTRACT REFUNDPONTIAC SOLSTICEVIN (Last 8): ***OUR FILE NO..* ***Dear Ms***:Enclosed please find our check no***, in the amount of $249.00, representing full and final
settlement of the above-referenced matter.Sincerely,Jason *M***General Counsel