Fox Concrete

COMPLAINT ID #*** VW BEETLE VIN (Last 8): *** OUR FILE NO.: *** Dear Ms***: I am in receipt of your letter dated August 24, 2015, enclosing the above-referenced consumer complaint and respond as follows: After a management review of the customer’s consumer complaint, CARS has
provided the customer with the name of a dealer near her residence who will provide an inspection to her vehicle at no cost to herAfter the inspection of the customer's vehicle, the selling dealer will submit an Independent Service Contract (Recurring Payment) application and payment authorization form with one (1) month payment provided by the customer to CARSCARS considers this matter to be resolved. When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me. Sincerely, Jason ** *** General Counsel

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

VIA: Submitted to Revdex.com websiteRE: COMPLAINT ID #***NISSAN MAXIMA VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated May 25, 2016, enclosing the above-referenced consumer complaint and respond as follows: According to our records, the customer
purchased the above-referenced vehicle on November 23, On that same date the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on November 25, 2015.First Claim: On April 4, at 9:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing wiring harness issuesCARS advised the repair facility that the wiring harness was a non-covered component under the customer's Service Contract.Second Claim: On May 4, at 11:a.m., a repair facility advised CARS that the customer’s vehicle was experiencing transmission issuesCARS then reviewed our claim procedures with the repair facility.On May 4, at 12:p.m., the repair facility advised CARS that the customer’s vehicle was experiencing shifting problemsCARS advised the repair facility to obtain the customer's authorization to tear-down the customer's vehicle to determine the cause of failure and extent of damage to the customer’s vehicleCARS further advised that the customer is responsible for all diagnostic and tear-down costs for his vehicleThe repair facility advised that they would contact CARS with their findings.During the processing of the claim, it was determined that the transmission had failedOn May 6, at 4:p.m., CARS went over the amount we could authorize for the replacement of the transmission with the repair facility as follows: We could supply the transmission for $1,CARS could assist with the cost of fluids needed for the repair in the amount of $ProDemand labor guide stated that the repair should take hours to complete and the customer's service contract pays up to $per hourTherefore, total labor covered was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,632.00, and we could supply the parts as stated above and pay $towards labor and fluids or pay $1,towards the repair of the customer’s choiceWe then asked the repair facility to get back us with the customer's decision.On May 9, at 9:a.m., the repair facility advised that the customer would like CARS to ship the transmission to the repair facilityOn May 10, at 10:a.m., CARS provided an authorization number to the repair facility to begin the repair to the customer's vehicle.On May 13, at 4:p.m., the repair facility advised CARS that the supplied transmission was refused by the repair facility because the harness had been cutCARS contacted our supplier to ship a replacement transmission.On May 20, at 11:a.m., the repair facility advised CARS that that third gear was missing; however, no codes were showing on the transmissionCARS again contacted our supplier to ship a replacement transmission.On May 25, CARS attempted to reach the repair facility to check on the arrival of the supplied transmission; however, no one answered the telephoneThe tracking information shows that the engine arrived on May 24, 2016.By the customer’s signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions contained thereinThe customer’s service contract states under terms and conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement part we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleHere, the customer chose to have CARS supply the transmission to the repair facility for the repair of his vehicle.The customer's Service Contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, anyinconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have.” CARS has no control over our suppliers shipping dates or errors in shipping; however, we do have an obligation to the customer to ensure that we make every effort to ensure that the customer's vehicle is repaired as quickly as possibleOur supplied parts are to be tested by our suppliers; however, two (2) supplied transmission were found to have issues upon arrival at the repair facilityHere, due to the customer's inconvenience, CARS is waiving the $deductible for the transmission claim.The rental benefits of the customer's service contract states: "The Service Contract Holder will be reimbursed $for each eight hours of ProDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is provided with an authorized claimDown time, regardless of reason, is not included.” Here, as stated above the time to repair the covered components (transmission) was hours based on ProDemand Labor Guide; which would not have entitled the customer any reimbursement towards rental expensesHowever, in a goodwill gesture, CARS will issue the customer a check for $which represents the additional eleven (11) days that it took for a supplied transmission to arrive at the repair facility.The customer Service Contract states: "Covered Components: "Coverage limited to above components." And under Term and Conditions at Paragraph 1(a): "Components and Expenses Not Covered: Components not listed regardless of failure." Here, CARS was unable to assist with April 4, claim made on behalf of the customer's vehicle because the wiring harness is not listed for coverage under the customer’s Service Contract.The customer’s Service Contract is to be utilized to assist with the repair of her vehicle and does not provide "all inclusive" coverageTherefore, pursuant to the customer’s Service Contract, CARS is not required to pay the full cost of the repairsThe Service Contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the Service Contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, non-covered components, filters, taxes, the difference in labor rates and deductible.CARS apologizes for any inconvenience caused by the issues with the supplied transmissionsAlthough CARS had no control over the shipping time of the supplied parts or the failure of the supplied transmissions, in a goodwill gesture, CARS is paying the customer for eleven (11) days of rental benefits and will waive the $deductible.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** ***General CounselJPM/jmmAttachments

I do not consider this complaint resolvedThe odometer was never completely ”inoperable;” it was working intermittently. It is currently working despite never having been repaired. If C.A.R.S had contacted me to discuss the issue instead of arbitrarily canceling the contract, I could have explained the situationTheir actions were taken solely to sidestep paying for the repair that should have been covered by the contractWhile their actions were technically within the confines of the contract, C.A.R.S never contacted me to tell me that the contract had been cancelled. I consider this a poor, shady business practice for a company purporting itself to be reputable

VIA: SUBMITTED TO Revdex.com WEBSITEDear Ms***:I am in receipt of your letter dated March 20, enclosing the above-referenced consumer complaintI would like to respond in the following manner: On July 29, the customer purchased the above-referenced vehicleOn that same date, the customer
also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on August 1, (the attached “Service Contract").Since the inception of the customer's Service Contract two (2) claims have been opened as follows:First Claim: On February 22, at 9:a.m., CARS received a telephone call from a repairfacility advising that the customer's vehicle was experiencing starter, emergency brake, front wheel bearing, and left front spring issuesWe then went over our claim procedure with the repair facility.Pursuant to the Terms and Conditions of the customer's Service Contract, on February 28, CARS paid the repair facility in the amount of $for the repair of the customer's vehicle via credit cardPursuant to the Terms and Conditions of the customer's Service Contract, on March 9, CARS paid our supplier in the amount of $for parts for the repair of the customer's vehicle via check.Second Claim: On March 7, at 10:a.m., CARS received a telephone call from the repair facility advising that the customer's vehicle was experiencing grinding noises when the vehicle was startingThe repair facility advised that the flywheel in the customer's vehicle had failedWe then went over our claim procedure with the repair facility.Upon review of the repair facility's estimate, CARS ordered a flywheel for the repair of the customer's vehicleDue to circumstances beyond CARS' control, the estimated arrival time of the flywheel is March 23, 2017.By the customer's signature on her Value Plus Service Contract she acknowledged that she read, understood and agreed to the Terms and Conditions of her Service ContractIt is stated in the Service Contract at Paragraph (f): “SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs.” When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleHere, the customer chose to have the parts supplied by CARS for the repairs needed for the March 6, mechanical claim opened on behalf of her vehicle.The customer's Service Contract states at Paragraph 2(m): "PROVISIONS OF THE SERVICE CONTRACT: CARS will not be responsible for any time lost, any inconvenience caused by the loss of use of Your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages You may have." Here, the customer is not entitled to any reimbursement for any inconvenience caused by the loss of her vehicle.However, in a goodwill gesture, CARS is willing to reimburse the customer in the amount of $towards her additional expenses caused by the shipping delay of the supplied parts for the flywheel claim opened on behalf of her vehicleCARS will issue a check directly to the customer upon CARS receipt of a properly submitted invoice for the repair of the customer's vehicle by the repair facility.CARS would like to point out here that we have no control over our supplier's shipping times and delaysWhen made aware of delays, CARS contacts our suppliers for updated information and will advise the repair facility of any changes in the delivery dateWe apologize for the delay of the flywheel.The customer has Service Contract coverage through August 1, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer's Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of her Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely, General Counsel

Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: COMPLAINT ID #*** FORD EVIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms*** am in receipt of your letter dated January 13, enclosing the above-referenced
consumer complaint and respond as follows: On October 16, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/4,Miles) and the same was accepted with payment by CARS on October 19, (the attached "Service Contract”)On January 11, at 2:p.m., the customer advised CARS that his vehicle was experiencing transmission issuesCARS than went over his Service Contract coverage and our claim procedures and was seeking reimbursement for the repairThe customer further advised that calipers had been replaced on January 7, CARS advised that pursuant to the Terms and Conditions of his Service Contract, CARS could not offer any assistance with the caliper replacement since the replacement had not been authorized by CARSOn January 11, at 3:p.m., a repair facility contacted CARS advising that the customer’s vehicle was experiencing tail shaft seal, bushings, and rear caliper issuesThe repair facility advised CARS that the customer's vehicle was not at the repair facilityCARS advised the repair facility that the seal and bushings were non-covered components under the customer’s Service ContractThe repair facility further advised that the calipers were already replacedThe repair facility began to argue that the seal and bushings were part of the transmissionWe then advised the repair facility to contact the customer and have him return the vehicle to the repair facility so that a claim could be opened on behalf of the customer’s vehicleOn January 11, at 3:p.m., the repair facility contacted CARS advising that the customer's vehicle was experiencing tail shaft seal, bushings, and rear caliper issuesThe repair facility advised that the calipers had been replaced on January 7, and the customer had returned his vehicle to the repair facility to open a claim for the tail shaft seal and bushingsOn January 12, at 10:a.m., CARS advised the repair facility that we were unable to assist with the calipers since a claim was not opened and authorized prior to the repair being performedCARS further advised that the extension housing on the transmission is a bolt on assembly and not an internal component to the transmissionCARS explained that the bushing was located on the extension housing; therefore, it was not covered under the customer’s Service ContractCARS further advised that seals are non-covered components under the customer's Service ContractOn January 12, at 1:p.m., CARS advised the customer that CARS pursuant to the Terms and Conditions of his Service Contract, CARS was unable to assist with the repair of his vehicleCARS advised that we could not assist with the calipers since a claim was not opened and authorized prior to the repair being performedCARS further advised that the extension housing on the transmission is a bolt on assembly and not an internal component to the transmissionCARS explained that the bushing was located on the extension housing; therefore, it was not covered under his Service ContractCARS further advised that seals are non-covered components under the customer's Service ContractThe claim was then closedOn January 12, at 1:p.m., the customer advised CARS that he would like a refund of his Service ContractCARS advised that pursuant to the Terms and Conditions of his Service Contract he is not eligible for a refund of his Service ContractBy the customer's signature on his Value Limited Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS.” and under the Terms and Conditions at Paragraph 1(a): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure.” Here, the housing extension is a bolt on assembly and can be purchased separately from the transmission; therefore, it is not covered under the customer's Service ContractPursuant to the customer's Service Contract, it is the responsibility of the customer to repair the housing extension/bushingThe customer's Service Contract also states under "COVERED COMPONENTS: AUTOMATIC TRANSMISSION/TRANSFER CASE: Lubricated parts contained within the transmission or transfer case housing...” and "Transmission/transfer case only if damage by a covered component internal to the transmission/transfer case housing.” Here the bushing is located on the back of the housing extension which is a non-lubricated part; therefore, it is not covered under the customer's Service ContractAdditionally, the housing extension can be purchase separately from the transfer case housing; therefore, it is a separate part from the transmission and transfer case housingIt is stated in the Service Contract: "COVERED COMPONENTS: SEALS & GASKETS Seals and gaskets are covered only when required in conjunction with the replacement of a covered component." Here, no covered components are being replaced; therefore, the tail shaft seal is not covered under the customer's Service ContractIt is also stated under the Terms and Conditions at Paragraph 3(b): "The repair facility MUST call CARS, at 888-335-to open a claim BEFORE any repairs have begun.” Here, the customer and the repair facility advised CARS that the calipers were replaced on January 7, 2016, which was prior to a claim being opened on behalf of the customer's vehicleTherefore, CARS is unable to assist with the replacement of the calipersFor all the reasons stated above, CARS stands behind our original decision and is unable to assist with the January 11, claim made on behalf of the customer's vehicleIn his consumer complaint the customer has requested a refund of his Service ContractThe customer's service contract states under Terms and Conditions at Paragraph (a) and (b): "CANCELLATION PROVISIONS: You have the right to cancel the Service Contract up to days from the effective date as stated on Your CARS I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidThe Service Contract will not be reinstated after a cancellation is requested." and “After days, there is no credit for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated.” Additionally, CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when he purchased the above-referenced vehicle in New Jersey stating that he had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in New Jersey to refund any monies to the customer for the cancellation of a service contractTherefore, pursuant to his Service Contract the customer is not entitled to a refundUnder the customer's Service Contract, we were not required to cover the full cost of the repairThe service contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and the customer’s financial responsibility for the tear down, diagnosis charges, filters, and taxesThe customer's Service Contract expired on January 19, The customer no longer has any coverage under any of CARS' service contracts and no claims can be opened on behalf of the customer's vehicleWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact meSincerely, Jason P*** General Counsel

VIA: Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***JEEP GR CHEROKEE VIN (Last 8): *** OUR FILE NO.: C-***Dear Ms***I am in receipt of your letter dated December 9, enclosing the above-referenced
consumer complaint and respond as follows: On July 23, 2015, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on July 24, (the attached "Service Contract”).First Claim: On September 1, at 1:p.m., a repair facility contacted CARS advising that the customer’s vehicle was experiencing mechanical problemsCARS then reviewed our claim procedures with the repair facility.On September 1, at 2:p.m., in a recorded telephone call, the repair facility advised CARS that the axle tube seal was leakingThe repair facility further advised that there was no internal failure to the front differential and the wheel bearings would have to be replaced because the wheel bearings would break during the replacement of the axle seal.On September 1, at 3:p.m., CARS advised the repair facility that the axle tube seal was a non-covered component under the customer's Service Contract; therefore, we were unable to assist with the repair of her vehicleThe claim was then closed.Second Claim: On December 4, at 9:a.m., a repair facility contacted CARS advising that the check engine light was displayed in the customer's vehicleCARS then advised the repair facility to obtain the customer's permission to tear down her vehicle down to the point of component failure pursuant to the Terms and Conditions of her Service ContractCARS further advised the repair facility to contact us to open a claim when they determined the cause of failure.Third Claim: On December 8, at 1:p.m., a repair facility contacted CARS advising that the customer's vehicle was experiencing blower motor resistor and engine computer issuesCARS then advised the repair facility that the blower motor resistor and engine computer were non-covered components under the customer's Service Contract; therefore, CARS was unable to assist with the repair of the customer’s Service ContractThe claim was then closed.On December 8, at 1:p.m., a CARS customer service representative reviewed the December 8, claim with the customerThe customer then stated that she wanted a full refund of her Service ContractShe was then transferred to the cancellation department.On December 8, at 1:p.mour cancellation department advised the customer that she was not eligible for a refund of her Service Contract pursuant to her Service Contract.By the customer's signature on her Value Plus Service Contract, she acknowledged that she read, understood and agreed to the Terms and Conditions of her Service ContractIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS.” and under Terms and Conditions at Paragraph 1(a) and 1(f): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure." and "Damage/failure to a covered component caused by a non-covered component.” Here, the blower motor resistor and engine computer are not listed for coverage under the customer's Service ContractTherefore, it is the customer is responsibility to repair the blower motor resistor and engine computer.It is also stated under the Terms and Conditions at (f): "COMPONENTS AND EXPENSES NOT COVERED Damage/failure to a covered component caused by a non-covered component." Here, during the processing of the September 1, mechanical claim made on behalf of the customer's vehicle, the repair facility advised CARS that the axle tube seal (non-covered component) was leakingThe repair facility further advised that there was no internal failure to the front differential and the wheel bearings would have to be replaced because they would break during the replacement of the front axle sealTherefore, the failures to the front differential (covered component) and the wheel bearings (covered component) were not covered because the failures were caused by the axle tube seal (non-covered component)It is the customer's responsibility to repair/replace the axle tube seal and any damage caused by the failure of the axle tube seal.For all the reasons stated above, CARS stands behind our original decision and is unable to assist with the September 1, and December 8, claims made on behalf of the customer's vehicle.In her consumer complaint the customer has requested a refund of her Service ContractThe customer's service contract states under Terms and Conditions at Paragraph (a) and (b): “CANCELLATION PROVISIONS: You have the right to cancel the Service Contract up to days from the effective date as stated on Your CARS I.Dcard byproviding a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidThe Service Contract will not be reinstated after a cancellation is requested.” and "After days, there is no credit for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."Additionally, CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when she purchased the above-referenced vehicle in Michigan stating that she had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in Michigan to refund any monies to the customer for the cancellation of a service contractTherefore, pursuant to her Service Contract the customer is not entitled to a refund.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe service contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and the customer's financial responsibility for the tear down, diagnosis charges, filters, and taxes.The customer has Service Contract coverage on her vehicle through July 24, Should her vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under the Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason P*** General CounselJPM/jmmAttachment

July 18, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID# ***FORD F150VIN (Last 8)* ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated July 14, 2017, enclosing the above-referenced consumer complaint and respond as follows:According to our records, the customer purchased the above-referenced vehicle on January 14, On that same date the customer also applied for a CARS Power Train Service Contract (Months/7,Miles] and the same was received with payment and approved by CARS on January 17, (See attached "Service Contract")On February 14, at 2:p.m., CARS went over an offer with the customer to upgrade his Service ContractThe customer then advised CARS that he would telephone us if he was interested in our offer.On July 12, at 10:a.m., CARS left a message with contact information for the customer regarding an offer to extend his Service Contract coverage.On July 13, 2017, CARS received and responded to an email from the customer regarding the replacement of the transmission in his vehicleIn our response, CARS requested that the customer telephone our customer service department.On July 13, at 9:a.m., the customer advised CARS that the transmission in his vehicle had failed a week agoThe customer then advised that he had the transmission replacedCARS then reviewed the customer's Service Contract coverage with himCARS advised that we could not offer any assistance with the repair of the customer's vehicle because our claims procedures were not followedCARS further advised the customer that CARS was not responsible for any repairs done without prior authorization.On July 13, at 9:a.m., the customer advised CARS that he did not want to extend his Service Contract coverage since we could not assist with the repair of his vehicle.By the customer's signature on his Power Train Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractThe Service Contract states under Terms and 1(c): "COMPONENTS AND EXPENSES NOT COVERED: Any repair done without prior authorization from CARS.” The Service Contract further states at 3(e) and at 3(g): “SERVICE CONTRACT CLAIM PROCEDURE: The repair facility MUST provide CARS with an estimate and obtain an authorization number BEFORE any repairs are begun." and "If it is determined a covered component has failed and an estimate for the repairs is approved by CARS, an authorization number will be issued for the repair..." By requiring the claim procedures to be properly followed, CARS is able to calculate the money allowance if it is determined that the repair is covered under the Service Contract and it increases the probability that the vehicle would be fixed right the first timeHere, CARS was not given the opportunity to determine if the repairs (transmission) would be covered and give authorization for the repair, prior to the repairs being performedA mechanical claim was never opened by a repair facility on behalf of the customer's vehicle; therefore, CARS was never provided with a repair facility's findings or an estimate prior to the repair of the customer's vehicleHere, CARS' claim procedures were not followed; therefore, CARS is unable to pay for any repairs performed by a repair facility.To reiterate, the repair facility did not provide CARS with an estimate prior to the repair of the customer's vehicle; therefore, CARS was unable to move forward with the claim and provide an authorization number for the repair of the customer's vehicle.The customer's Service Contract expired on July 17, Therefore, the customer no longer has coverage under his Service Contract.Ms***, I hope this information addresses your inquiryWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell, and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason * M***General Counsel

January 28, VIA: Revdex.com WEBSITE RE: COMPLAINT ID #*** CHRYSLER LHS VIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms***: am in receipt of your letter dated January 25, enclosing the customer's consumer complaintOur records indicate that on November
21, the customer purchased the above- referenced vehicle and on that date the vehicle registered 70,miles on the odometerOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles)The customer's Service Contract was accepted with payment and approved by CARS on November 30, (the attached “Service Contract”)On January 7, at 2:p.m., CARS received a telephone call from the repair facility advising that the customer's vehicle was experiencing transmission issuesWe then went over our claim procedures with the repair facilityDuring the processing of the claim on January 7, at 2:p.m., in a recorded telephone call, the customer advised CARS that his vehicle began to experience transmission issues during a test drive of his vehicle and that the transmission issues were present on November 21, On January 7, at 4:p.m., CARS contacted the repair facility and advised that since the failures were present prior to CARS acceptance of the customer's Service Contract on November 30, 2015, CARS could not offer any assistance with the repairsOn January 7, at 4:p.m., CARS reviewed the reasons CARS could not assist with the transmission claim with the customer and his motherBy the customer’s signature on his service contract application, he acknowledged that he read, understood and agreed to its Terms and ConditionsDirectly above the customer's signature, it states: "This Service Contract does NOT go into effect until: (1) this service application is received by CARS Protection Plus ("CARS"), (2) with proper payment, and (3) approved by CARS, which may be different than my date of vehicle purchase." Additionally, under the Terms and Conditions at Paragraph 1(b): "COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before CARS Protection Plus, Inc("CARS") approves this Service Contract application are NOT coveredCARS does NOT warrant the condition of the vehicle at the time of purchase." As stated previously, the customer advised CARS in a recorded telephone call on January 7, that his vehicle experienced transmission problems on November which was prior to CARS acceptance of his Service Contract on November When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractAs stated in the above paragraphs, the customer’s vehicle is not eligible for assistance with the January 7, transmission claim because the transmission issues were present prior to CARS’ acceptance with payment of the customer's Service ContractFor all the reasons stated above, CARS stands behind our original decision and we are not able to assist with the January 7, transmission claim made on behalf of the customer's vehicleCARS service contract applications provide that they go in effect after they are received with payment, processed and approved by C.A.R.SProtection Plus, Inc., which may be different than the date of vehicle purchaseThe customer's Service Contract was processed and approved on November 30, The customer has Service Contract coverage on his vehicle through February 29, or when the odometer on his vehicle registers 74,miles, whichever occurs firstIf a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Power Train Service ContractWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me Sincerely,Jason ** ***General Counsel

April 19, 2016VIA: Revdex.com WEBSITERE: Revdex.com COMPLAINT ID #***FORD FVIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your April 18, 2016, letter enclosing the consumer complaint and respond as follows: On July 31, 2014, the customers purchased the above-referenced
vehicleOn that same date, the customers also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment and approved by CARS on August 1, (the attached "Service Contract").On March 25, at 1:p.m., CARS received a telephone call from the selling dealer who sold the customers their above-referenced vehicleThe dealer was inquiring about a potential refund of the customers Service Contract and the amount of any refund because the customers no longer owned the vehicleDuring that telephone call, we explained to the selling dealer several times that pursuant to the Terms and Conditions of the customers' Service Contract and Kentucky State statute, the customers would only be entitled to a pro-rated refund if there was currently a lien on the vehicleCARS also explained to the selling dealer that the customers would also be required to fill out and submit a Service Contract Cancellation FormCARS then faxed to the selling dealer the Service Contract Cancellation Form to be executed by the customers.On April 2, 2016, CAR received the Service Contract Cancellation Form executed by the customers, which stated that the vehicle loan was paid offThereafter, on April 5, 2016, CARS mailed a Refund Rejection to the customers advising them that no refund was available since the lien on the vehicle was paid offSee copies of the Cancellation Form and Refund Rejection attached for your review.On April 15, at 2:p.m., CARS received a telephone call from one of the customers inquiring as to why the refund request was rejectedDuring that telephone call, she advised that on the date they submitted the Cancellation Form, the lien on the vehicle was paid offDuring that telephone call, we advised the customer that pursuant to the Terms and Conditions of the Service Conti act, there would be no prorated refund available since there was no longer a lien on the vehicleWe further explained to the customer that no refund would be available unless the vehicle was declared a total loss or if the vehicle was repossessed by the lien holder. By the customers' signature on their Service Contract, they acknowledged that they read, understood, and agreed to the Terms and Conditions of their Service Contract, It states under Terms and Conditions at Paragraphs (a) & (d): "CANCELLATION PROVISIONS: There is no credit for early termination except if the vehicle is declared a total loss by the carrier insuring the vehicle or if the vehicle is repossessed by the lien holder as statedIf the Service Contract is financed, you have the right to cancel the contract within the first days by providing a written request to cancel for a full refund of the amount received by CARS for the Service Contract, less any claims paidThe refund shall be paid to the lien holderAfter days, you have the right to cancel the Service Contract at anytime by providing a written request to cancelThe lien holder will be refunded a monthly prorated refund of the amount received by CARS for the Service Contract, less a service fee (not to exceed $50.00), less any claims paid.”Please be also advised that CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, CARS is not directed by any state statute in Kentucky to provide the customers with any prorated refund of their Service Contract.As stated above, CARS clearly advised the selling dealer on March 25, that the customers would only be entitled to a prorated refund, if there was still a lien on the vehicle; however, since the Service Contract Cancellation Form stated that the lien on the vehicle was paid off, the customers are not entitled to any refund pursuant to the Terms and Conditions of their Service Contract.After considerable review and in an effort to amicably resolve this matter, CARS in a good will gesture, will approve and process a prorated refund to the customers through the dealerThe total amount of the prorated refund due the customer is $According to our calculations, CARS is responsible for $282.92, which will be sent to the dealer from CARSThis amount is based on the total amount of money received by CARS from the dealer for the wholesale cost of the customers’ service contract, less twenty-one (21) months utilized on their Service Contract, and also less a $cancellation fee.Once the prorated refund is processed and mailed, CARS will provide the Revdex.com with written verification that the refund was sent The dealer will also be responsible for his portion of the customers' refund of $81.67, which is the prorated amount based on the markup/profit that the dealer retained when the Service Contract was purchased by the customers.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason ** *** General CounselJPM/cllAttachments

April 18, VIA: Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: HONDA ODYSSEY VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: CARS is in receipt of your letter dated April 11, 2018, enclosing the customer’s additional concerns regarding the above-referenced vehicle. CARS would like to respond as follows: The customer purchased the above-referenced vehicle on February 27, On that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles) and the same was received with payment and approved on March 2, 2018. (See attached “Service Contract”) On March 6, at 3:p.m., a repair facility opened a transmission claim on behalf of the customer’s vehicle On March 7, at 9:a.m., CARS telephoned the customer and advised that the telephone call was being recorded. During this telephone call the customer advised CARS that she purchased her vehicle on February 27, 2018. The customer advised that her vehicle had no issues during a test drive; however, she did notice that it may need shocks. The customer then advised CARS that her husband drove her vehicle the day after she purchased it on the highway and her vehicle experienced stuttering issuesThe customer further advised that that when her vehicle was traveling at 35-miles per hour it would stick in gear and there was clunking noise. In order to verify the time that the customer’s vehicle experienced transmission issues, CARS claim adjuster then specifically asked the customer if her husband noticed these issues the day after she purchased her vehicle and the customer answered affirmatively On March 7, at 9:a.m., there was a management review of the March 6, transmission claim made on behalf of the customer’s vehicle. CARS found that during the March 7, telephone call, the customer advised CARS that the issues with her vehicle began on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018; therefore, pursuant to the Service Contract, CARS was unable to assist with the repair of the customer’s vehicle By the customer’s signature on her Service Contract application, the customer acknowledged that she read, understood and agreed to its Terms and Conditions. Directly above the customer’s signature, it states: “I have read, understand, and agree to the Covered Components and Terms and Conditions as stated on this entire Service Contract applicationThis Service Contract application does NOT go into effect until: (1) this completed application is received by CARS, (2) with proper payment, and (3) approved by CARS, which MAY BE DIFFERENT than My date of vehicle purchase.” Additionally, the Terms and Conditions at Paragraph 1(b) states: “COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before the date CARS receives and approves this Service Contract application are not covered.” Here, the customer advised CARS that the issues to her vehicle occurred on February 28, 2018, which was prior to Service Contract acceptance on March 2, 2018. The customer advised CARS twice in the March 7, telephone call that the issues with her vehicle were present on February 28, 2018, when her husband drove her vehicle at 35-miles per hour The customer’s Revdex.com consumer complaint was reviewed by CARS management team prior to CARS’ response to your letter dated April 9, 2018. CARS’ management team has reviewed the March 6, transmission claim prior to CARS’ letters to the customer dated March 16, 2018, March 23, 2018, and April 4, 2018. CARS stands by CARS’ original decision and is unable to assist with the transmission repair to the customer’s vehicle. The March 6, transmission claim is now closed However, the customer’s vehicle has Service Contract coverage through June 2, Should the customer’s vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under her Service Contract. If the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract Ms***, if you have any further questions regarding this matter, please do not hesitate to contact my office Sincerely, Jason ** M*** General Counsel JPM/jmm Tell us why here

VIA: EMAIL THROUGH Revdex.com WEBSITE *** *** Revdex.com ofWestern Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: COMPLAINT ID #*** FORD EXPLORER VIN (Last 8): *** OUR FILE NO.: *** Dear Ms*** I am in receipt of your letter
dated September 20, 2016, enclosing the above-referenced consumer complaintCARS would like to point out here that we have reviewed the details of the customer's consumer complaint on several occasions with her and the Department of Insurance in the customer’s state of residenceI would like to respond to the consumer complaint as follows: On May 18, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles)The customer's Service Contract was accepted and approved by CARS on May 20, (the attached Service Contract)On June 8, at 11:a.m., a repair facility advised CARS that the customer's vehicle was experiencing transmission issuesCARS then went over our claim proceduresOn June 8, at 11:a.m., the repair facility advised CARS that the customer's vehicle was towed to the repair facility on June 6, because it was inoperableOur claims adjuster then again went over claim procedures in detail with the repair facilityWe also advised that the customer was responsible for any difference in labor rate, tax, fluid, filters, and deductible, diagnostic or teardown charges where applicable and any charges/expenses beyond what CARS authorizesWe also advised the repair facility to obtain the customer's permission to teardown/diagnose to the point of component failure and contact us with the repair facility’s findings/estimate prior to beginning any work on the vehicleOn June 8, at 1:p.m., in a recorded telephone call, the customer advised CARS that her vehicle was experiencing shifting issuesThe customer advised that the issues with her vehicle began on the date of purchase (May 18, 2016)The customer stated that her vehicle had to be towed to the dealer; however, when the vehicle was returned to her, the issues were still presentThe customer further advised that the throttle actuator was then replaced; however, the issues were still present.On June 9, at 9:a.m., CARS advised the repair facility that since the failures to the customer’s vehicle were present on the date of purchase May which was prior to CARS' acceptance of her Service Contract on May 20, CARS could not offer any assistance with the transmission repairsOn June 9, at 9:a.m., CARS left a voice message for the customer advising that CARS was unable to assist with the repair of her vehicleOn that same day, June 9, 2016, at 11:a.m., CARS returned a voice message from the repair facility and advised that the failures to the customer’s vehicle were present prior to Service Contract acceptance on May On June 14, 2016, CARS received an email from the customer with a work order from the dealer stating that the customer’s vehicle experienced a blown ERC fuse that prevented her vehicle from starting and that the fuse was replacedCARS reviewed the work order from the dealer, which shows the customer's vehicle being repaired between 5/13/and 5/19/The repairs performed during this time (replacement of the ECU Fuse) are not related to the transmission issues that existed with the vehicle prior to the date of contract acceptance on May 20, The replacement of the ECU Fuse is unrelated to the transmission issues which the customer stated were present from the date of purchaseBy the customer’s signature on her service contract application, she acknowledged that she read, understood and agreed to its Terms and ConditionsDirectly above the customer’s signature, it states: "This Service Contract does NOT go into effect until: (1) this service application is received by CARS Protection Plus ("CARS”), (2) with proper payment, and (3) approved by CARS, which may be different than my date of vehicle purchase." Additionally, under the Terms and Conditions at Paragraph 1(b): "COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before CARS Protection Plus, Inc("CARS") approves this Service Contract application are NOT coveredCARS does NOT warrant the condition of the vehicle at the time of purchase." CARS service contract applications provide that they go in effect after they are received with payment, processed and approved by C.A.R.SProtection Plus, Inc., which may be different than the date of vehicle purchaseThe customer advised CARS in a recorded telephone call on June 8, that the vehicle was experiencing shifting issues on the date of purchase, May which was prior to CARS acceptance of her Service Contract on May When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractAs stated in the above paragraphs, the customer’s vehicle is not eligible for assistance with the June 8, transmission claim because the transmission issues were present prior to CARS' acceptance with payment of the customer's Service ContractThe customer's Service Contract expired on August 20, The customer no longer has Service Contract coverage under any of CARS service contracts.For the reasons stated above, CARS stands behind our original decision and we are not able to assist with the June 8, transmission claim made on behalf of the customer’s vehicle pursuant to the Terms and Conditions of her Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** *** General CounselJPM/jmmAttachments

May 11, VIA: Revdex.com WEBSITE Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA
RE: MERCURY MONTEREY VIN (Last 8): *** OUR FILE NO.: *** COMPLAINT NO.: *** Dear Ms***: CARS is in receipt of your letter dated May 2, 2018, enclosing the customer’s consumer complaint regarding the above-referenced vehicle. CARS would like to respond as follows: CARS has spoken directly to the customer and now considers this matter resolved Ms***, if you have any further questions regarding this matter, please do not hesitate to contact my office Sincerely, Jason ** M*** General Counsel JPM/jmm Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.All of this could have been avoided if someone from cars would have just answered of the 20+ phone calls I made to CARSIn a 5month period of time.As far as the invoice being sent to CARS? Rod should have communicated that to the service manager *** while he was dealing with him*** made no mention to me about it and CARS avoided me for months until I made this complaint.As far as the "Goodwill Gesture"? I will accept the pro-rate if the date begins from the day this all started September 15, I am not willing to deal with the people that sold me the carI believe as a "Goodwill Gesture" you(CARS), should refund the entire pro-rate amountThen you can deal with the people you had sell YOUR PRODUCTI would also like to know the amount of the pro-rateMy calculations bring me to $1,199.25.The form you attached will not printI have tried printers and all printers only print the logo at the top of the pagecould you please mail the form?
Regards,
*** ***

November 4, 2016VIA: SUBMITTED TO Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID NO***NISSAN TITAN VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated November 2, 2016,
enclosing the above- referenced consumer complaintI would like to respond in the following manner: On August 13, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/7,Miles) and the same was approved with payment by CARS on August 29, (see attached Service Contract).On October 31, at 11:a.m., a mechanical claim was called in by a repair facility on behalf of the customer's vehicleAfter the repair facility provided CARS with the cause of failure and extent of damage to the customer's vehicle, CARS went over the amount we could authorize for the repair of the customer's vehicle pursuant to the Terms and Conditions of the customer's service contractThe customer states that a claim was made on Friday, October 28, 2016; however, the repair facility did not contact CARS until October 31, 2016, as stated previouslyCARS was not aware of any mechanical failures to customer's vehicle until the repair facility contacted CARS on October 31, to open a claimAdditionally, CARS had no control when repair facility provided CARS with the required cause of failure, extent of damage and estimate in order that CARS could move forward and process the claim.Here, on November 3, after the repair facility provided the cause of failure, extent of damage and estimate for repair and the customer's decision to take the cash allowance, CARS authorized the October 31, mechanical claim as follows: CARS could have supplied the right front hub assembly supply for $and the rear axle assembly for $1,Total parts authorized were $1,ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $1,599.79.Prior to the claim being authorized, CARS also advised the repair facility that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take the cash allowance totaling $1,to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied parts, CARS would be able to also offer $towards labor.Here, the repair facility advised CARS on November 3, that the customer chose to take the cash allowance towards the repair of his vehicleCARS then provided the repair facility with an authorization number to begin the repair of the customer's vehicleAfter the repair facility provided CARS with the final repair invoice, CARS paid the repair facility via vpay/credit card in the total amount of $1,pursuant to the Terms and Conditions of the customer's Service Contract on November 3, See attached final repair invoiceAll the other items contained on the final invoice are non-covered components under the customer's Service Contract, therefore, the customer's responsibility to repair.By the customer's signature on his Power Train Service Contract (Months/7,Miles) he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractThe customer's Service Contract states under Terms and Conditions at 3(c): "SERVICE CONTRACT CLAIM PROCEDURES: A proper diagnosis shall include tear-down to the point of component failure, performed by the repair facility, to determine the cause of failure and the extent of damage and You are responsible for all charges." We include tear-down to the point of component failure in our diagnostics in order for CARS to determine if the failed component is coveredThis increases the probability that the vehicle will be repaired properly the first timeWe were not requiring unnecessary tear-down and diagnosis of the customer's vehicle; we were only trying to determine the cause of failure.Additionally, the Service Contract states under Terms and Conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts, we used the cost of the parts to be calculated towards the total amount of the claimThese parts could either be shipped to the repair facility or included in the amount of the claim allowance as stated aboveIt was the customer's decision to take the cash allowance towards the repair of the vehicleAny supplied parts we provide are to be tested by our suppliers and known to be in good working conditionNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed component.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe customer's Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and his financial responsibility for the tear-down, diagnosis charges, filters, difference in labor rate, labor time, shop supplies, programming, non-covered components, maintenance items and taxes.CARS ultimate goal regarding the processing of the customer's mechanical claim was to get his vehicle repaired and on the road again as quickly as possible, without any unnecessary delaysAs you can see from the above information, the customer's mechanical claim was opened on October 31, CARS authorized and paid the customer's claim on November 3, 2016, which was within four (4) days from the date the claim was opened.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason ** *** General Counsel

May 18, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID #***CHEVROLET EQUINOXVIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated May 10, 2017, enclosing the
above-referenced consumer complaint.CARS has contacted the customer and considers this matter resolved.If you have any further questions, please contact my office.Sincerely,Jason ** M***General Counsel

February 19, VIA: Revdex.com WEBSITE Jennifer *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: FORD FUSION VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: I am in receipt of your letter dated February 12, 2018, enclosing the customer’s additional concerns regarding the above-referenced vehicle. I would like to respond as follows: CARS has emailed and mailed the customer the attached Service Contract with Claim Cancellation Form as he requested in his Revdex.com response. CARS will also issue a prorated refund of the amount we received for the customer’s Service Contract and the amount the selling dealer retained for the customer’s Service Contract upon receipt of the executed Service Contract With Claim Cancellation Form. CARS will issue the prorated refund minus the paid claim to the lienholder unless the customer provides CARS with a pay-off letter from the lienholder. If there is no longer a lienholder, CARS will issue the check directly to the customer The customer paid $1,for his Service ContractCARS has calculated the refund due the customer as follows: $1,174.35: Pro-rated Cost based on 73.443% of unearned Service Contract -$147.66: Less claims paid on September 15, -$0.00: Cancellation fee of $WAIVED $1,TOTAL REFUND AMOUNT CARS would like to point out here that on September 15, 2017, CARS advised the repair facility that payment would be issued directly to the repair facility upon receipt of a properly submitted invoice to us. However, CARS never received an invoice from the customer or the repair facility to pay for the repair of the customer’s vehicle CARS does apologize for the inconvenience caused to the customer Ms***, if you have any further questions, please contact my office Sincerely, Jason *M*** General Counsel JPM/jmm Attachment

I told cars protection plus that I was wrong about the datesI originally did tell them that my husband drove the vehicle the day after purchase but I was wrongHe called and verified with them that he did not drive the vehicle until the 4th and we immediately took the vehicle into aamco on the 5thCars protection said they would review this new information and they didn'tIve spoken to many different people there and so has my husband and no one will acknowledge that the date we noticed an issue was the 4thWhich is within my warrenty time frame

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI feel the language in the agreement can be interpreted in many different ways to the company's favor each and every timeIt's also troubling that this company has been in many lawsuits with other customers and the court's have sided with the customers, not the company My biggest concern now is that if I have a warranty claim under the provisions of the contract, will this company hold prejudice against me in the future moving foward and deny my warranty claim?Furthermore, the amount of days to cancel a new warranty is somewhat misleading as wellFrom my years of experience working in the car business dealing with lenders, alot of times deal are not funded within this time frame so deals are put on hold while waiting to be funded. For your reference, details of the offer I reviewed appear below.I would still like a full refund so that I can purchase a warranty that will cover my vehicle through the term of my loanIf this is not possible, I am very hopeful that I never have any serious mechanical problems because I have the feeling my claim will not be covered in the future
Regards,
*** ***

November 6, VIA: EMAIL/WEBSITE *** *** Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: COMPLAINT ID #*** FORD F VIN (Last 8): *** OUR FILE NO.: *** Dear Ms***: I am in receipt of your letter dated November 2, 2017, enclosing the above-referenced consumer complaint and respond as follows: CARS has contacted the customer and now considers the customer’s complaint resolved. When a claim is presented to our company, we fully investigate the circumstances surrounding the claim. We honor every contract that we sell, and we stand behind our product 100%. If you have any further questions regarding this matter, please do not hesitate to contact my office Sincerely, Jason ** M*** General Counsel JPM/jmm Attachments