Fox Concrete

September 9, VIA: SUBMITTED TO Revdex.com WEBSITE *** *** RE: COMPLAINT ID #*** MERCEDES GLVIN (Last 8): *** OUR FILE NO.: *** Dear Ms***: I am in receipt of your letter dated September 1, 2015, enclosing the
above-referenced consumer complaintI would like to respond in the following manner: On February 18, 2013, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on February 19, (the attached "Service Contract”)First Claim: On November 18, at 10:a.m., CARS received a telephone call from the repair facility advising us that the customer’s vehicle was experiencing left air spring issuesCARS then went over our claim procedures with the repair facilityDuring the processing of the claim, we went over the amount CARS could authorize for the repair of the customer's vehicle as follows: We could supply the left rear air spring for $Mitchell’s OnDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $and we could supply the part as stated above; however, we would not be able to assist with the labor charges since the cost of labor was lower than the $deductible or CARS could pay $towards the repair of the customer’s choiceOn November 18, at 10:a.m., the repair facility advised us to ship the supplied part for the repair of the customer’s vehicleWe then gave the repair facility an authorization number to begin the repairs to the customer's vehicleOn that same day, November 11, 2013, CARS advised the repair facility that the estimated arrival time for the supplied was November 19, Pursuant to the Terms and Conditions of the Service Contract, on November 26, 2013, CARS paid our supplier a total of $via credit cardThe claim was then closedSecond Claim: On December 2, at 11:a.m., we received a telephone call from the repair facility advising us that the customer's vehicle was experiencing left rear air bag issuesWe then went over our claim procedures with the repair facility On December 2, at 12:p.m., the repair facility advised that a plastic clip where the air line connects was slipping out of the left side of the air bagCARS advised that we would call our supplier to ship a replacement part to the repair facilityOn December 2, at 3:p.m., our supplier advised CARS that they felt that the air bag was improperly installed; however, they would ship a new air bag to the repair facilityOn that same day, December 2, 2013, CARS gave the repair facility an authorization number to the repair facility for hours to reinstall the air bag in the amount of $CARS advised the repair facility that the air bag should arrive by December 3, Pursuant to the Terms and Conditions of the Service Contract, on December 18, 2013, CARS paid the repair facility a total of $via credit cardThe claim was then closedThird Claim: On January 15, at 4:p.m., CARS received a telephone call from the repair facility advising us that the customer's vehicle was experiencing level control compressor and rear right air spring issuesWe then went over our claim procedures with the repair facilityOn January 15, at 5:p.m., the repair facility advised CARS that rear right air bag was leaking air and burnt the compressorThe repair facility further advised CARS to supply the air springCARS advised the repair facility that we would go over the amount CARS could assist with them on January 16, The repair facility then advised CARS that they would like us to ship the supplied air springOn January 16, at 9:a.m., we advised the repair facility that since they instructed CARS to supply the air spring to them, CARS was unable to assist with the labor costs for the repair because the labor cost was less than the deductibleOn that same day, January 16, 2014, at 11:a.m., CARS advised the repair facility that the estimated arrival date of the supplied part was January 21, Fourth Claim: On May 28, at 3:p.m., we received a telephone call from the repair facility advising us that the customer’s vehicle was experiencing transmission conductor plate issuesWe then went over our claim procedures with the repair facilityOn May 28, at 4:p.m., CARS left a voice message for the repair facility to telephone usOn May 29, at 9:a.m., the repair facility advised CARS that the transmission conductor plate had failedCARS advised the repair facility that the transmission conductor plate is a non-covered component under the customer’s Service ContractThe transmission conductor plate is not an internally lubricated part of the transmissionThe repair facility advised that they would tell the customerFifth Claim: On July 30, at 9:a.m., we received a telephone call from the repair facility advising us that the customer's vehicle was experiencing air conditioner and serpentine belt issuesWe then went over our claim procedures with the repair facilityOn July 30, at 10:a.m., the repair facility advised CARS that the air conditioner compressor had failedThe repair facility further advised that the air conditioner needed routine serviceWe then went over our claim proceduresOn July 30, at 10:a.m., CARS went over the amount we could authorize for the repair of the customer's vehicle as follows: We could supply the compressor for $Mitchell's OnDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $389.99, and we could supply the part as stated above and pay $towards labor or pay $towards the repair of the customer's choiceThe customer chose to take the cash allowance to use toward the repair of her choicePursuant to the Terms and Conditions of the Service Contract, on August 12, CARS paid the repair facility a total of $via credit cardThe claim was then closedBy the customer's signature on her Value Plus Service Contract, the customer acknowledged that she read, understood, and agreed to the terms and conditions of the her Service ContractThe customer's service contract states under terms and conditions at Paragraph 3(f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the option to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt is the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleCARS went over the options of having the parts shipped to the repair facility or giving a cash allowance towards the customer’s choice of repair with the repair facility on every claim that CARS offered assistance pursuant to the Terms and Conditions of the Service ContractHere, the air springs that were supplied to the repair facility during the November 18, 2013, December 2, and January 15, claims were new aftermarket air springs (see attached)The rental benefits of the customer's Service Contract state: "RENTAL BENEFITS The Service Contract Holder will be reimbursed $for each eight hours of Mitchell OnDemand labor guide time to repair or replace the covered component with a maximum benefit of $per claim, if proof of rental is providedDown time, regardless of reason, is not included." Here, none of the claims opened on behalf of the customer’s vehicle, were authorized for eight hours of labor to repair or replace a covered component based on Mitchell OnDemand labor guide; therefore, the customer was not entitled to rental benefits under her Service ContractThe customer's Service Contract states at (m): "PROVISIONS OF THE SERVICE CONTRACT: C.A.R.Swill not be responsible for any time lost, any inconvenience caused by the loss of use of your vehicle, the quality of the repair by the repair facility or for any other incidental or consequential damages you may have." As you can see from the above paragraphs, CARS processed the claims made on behalf of the customer's vehicle within one (1) to (2) business days and estimated shipping times were provided to the customer so that she could make a choice regarding her options for assistance from CARSIt is also stated in the Service Contract and at Paragraph (a): “COVERED COMPONENTS: "COVERAGE LIMITED TO ABOVE COMPONENTS." and "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure.” The transmission conductor plate and the valve body are two (2) separate components and can be repaired/replaced independently of each otherAs stated above, the transmission conductor plate is not an internally lubricated part of the transmissionThe transmission conductor plate is not listed under the covered components pursuant to the Terms and Conditions of your Service ContractIt states on the Service Contract under Labor: "The authorized time for a repair shall be based on the Mitchell OnDemand labor guideThe hourly labor rate will be the repair facility's rate up to $per hourShould your repair facility's rate exceed this amount, you are responsible for the difference.” We would like to point out here that when the July 30, claim was called in by the repair facility chosen by the customer to repair her vehicle, the repair facility advised CARS that the repair facility's labor rate was $dollars per hourMitchell's OnDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborCARS authorized the claim pursuant to the Terms and Conditions of the service contract and the customer is responsible for the differenceCARS service contracts are to be utilized to assist with the repair of customers' vehicles and do not provide "all inclusive” coverageTherefore, pursuant to the customer's Service Contract, CARS is not required to pay the full cost of the repairsThe service contract is limited in its duration, terms, conditions, and covered components and is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what is specifically covered and her financial responsibility for the tear down, diagnosis charges, filters, taxes, the difference in labor rates and deductibleAfter review of the claims opened on behalf of the customer’s vehicle, it came to CARS attention that the customer is correct in that CARS should have assisted with the Freon replacement during the processing of the July 30, mechanical claimPursuant to the Terms and Conditions of the customer's Service Contract, CARS has attached a copy of the check, we have sent to the customer for the assistance towards the Freon and fluid replacement in the amount of $For all of the reasons stated in the above paragraphs, CARS stands behind our decisions regarding the claims made on behalf of the customer's vehicle and is unable to offer any further assistance with the claims made on behalf of the customer's vehicleThe customer's vehicle has service coverage through February 19, CARS will review any claims opened on behalf of the customer's vehicle and if the failures are covered pursuant to the terms and conditions of the customer's service contract, CARS will pay accordinglyWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me. Sincerely, Jason ** *** General Counsel

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
The truck in question did lose fluid that is true , however the vehicle lost all the fluid when a u turn was made and and the Alex seal broke witch is covered by the warranty according to my paper workAs different auto shops has saidAlso the miles that cars gave is wrongIf you look at the other + complaints you will see that most of them will tell you the same thing I amAlso I would like to see the " signed contract because I don't remember signing anything.
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

VIA: Revdex.com WEBSITE RE: COMPLAINT ID #*** CHEVY TAHOE VIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms***: I am in receipt of your letter dated December 4, 2015, enclosing the above- referenced consumer complaint and respond as
follows: On December 10, 2014, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Ultimate Value Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on January 4, (the attached "Service Contract”)On December 3, at 2:p.m., a repair facility contacted CARS advising that the customer's vehicle was experiencing mechanical problems, specifically the evaporator canister and air bag sensorDuring that telephone call, we explained to the repair facility that the components in need of repair were not covered under the customer's Service Contract; therefore, the repairs would be the sole responsibility of the customerOn that same date at 2:p.m., the customer contacted CARS inquiring about his Service Contract coverageOur customer service department explained to the customer that the evaporator canister and the air bag sensor were non-covered components under his Service ContractThe customer then inquired about the amount of any refund he would receive if he cancelled his Service Contract coverageThe telephone call was then transferred to our Cancellation/Refund DepartmentDuring that telephone call, the customer was advised that pursuant to the Cancellation Provisions of his Service Contract, after days of coverage, he would only be available for a refund if his vehicle was declared a total loss or repossessedBy the customer's signature on his Service Contract he stated that he read understood and agreed to the Terms and Conditions contained thereinIt states under Terms and Conditions at Paragraph (a and b): CANCELLATION PROVISIONS: "You have the right to cancel Your Service Contract up to days from the effective date as stated on Your Cars I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received by CARS, less any claims paidAfter days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated..." Also below the covered components on the first page of the customer's Service Contract it states: "COVERAGE LIMITED TO ABOVE COMPONENTSSEE REVERSE SIDE FOR TERMS AND CONDITIONS." Additionally, there is no Kentucky state statute which requires that CARS provide a refundHere, the customer had service coverage available to him for eleven (11) months in the event that his vehicle experienced a covered component failure pursuant to the Terms and Conditions of the customer’s Service Contract. Therefore, for all the reasons stated above, CARS stands behind its original decision and pursuant to the Terms and Conditions of the customer's Service Contract, no refund is available to the customerThe customer has coverage under his Service Contract through January 4, When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact meSincerely, Jason ** *** General Counsel JPM/cll Attachment

February 12, 2018VIA: Revdex.com WEBSITE Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220 RE: CHRYSLER PT CRUISER VIN (Last 8): *** OUR FILE NO.: *** Revdex.com COMPLAINT NO.: *** Dear Ms***: I am in receipt of your letter dated February 6, 2018, enclosing the customer’s additional concerns regarding the above-referenced vehicle. I would like to respond as follows: After a management review of the customer’s concerns, in a goodwill gesture, CARS has issued the attached check which will be mailed directly to the customer. Ms***, if you have any further questions regarding this matter, please do not hesitate to contact my office. Sincerely,Jason ** M*** General Counsel ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that after reviewing the two propositions Cars Plus has propose, I am willing to accept the second option of taking the cash option of $ 2,I am also asking if Cars Plus would contact ** Automotive Repair in order for them to start working on my vehicle.
Thank you,
*** ***

December 18, 2015VIA: SUBMITTED TO Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***CADILLAC SRX VIN (Last 8): *** OUR FILE NO.: C-***Dear Ms***I am in receipt of your letter dated December 17, 2015,
enclosing the above-referenced consumer complaintI would like to respond in the following manner: On September 15, 2014, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on September 23, (the attached "Service Contract”).Since the inception of the customer's Service Contract two (2) mechanical claims have been opened on behalf of the customer’s vehicle.First Claim: On August 31, at 4:p.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing left window motor, center support bearings, driveshaft, rear axle bushings and air conditioning compressor issuesWe then went over our claim procedures with the repair facility.On September 1, at 9:a.m., CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the left window motor for $168.00, the driveshaft for $and the air conditioner compressor for $CARS would also assist with fluids needed for the repair in the amount of $Mitchell OnDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays up to $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,055.00, and we could supply the parts as stated above and pay $toward labor and $towards the cost of fluids or pay $1,towards the repair of the customer's choice.On September 4, at 1:p.m., the repair facility advised CARS that the customer chose to use the cash allowance towards the repair of her vehicleCARS provided the repair facility an authorization number to begin repairs on the customer's vehicle.Pursuant to the Terms and Conditions of the customer’s Service Contract, on September 8, 2015, CARS paid the repair facility $1,via credit cardThe claim was then closed.Second Claim: On November 23, at 4:p.m., CARS received a telephone call from a repair facility advising that the customer's vehicle was experiencing lower control arms, transfer case, rear wheel bearing, steering rack boot, tie rod, power steering pressure hose, alternator belt tensioner, rear differential bushings and sway bar issuesWe then went over our claim procedures with the repair facility.On December 1, at 9:a.m., the customer informed CARS that she was moving her vehicle to a repair facility that charged less for labor.On December 14, at 11:a.m., the customer telephoned CARS to check on the status of her claimShe advised CARS that she had not moved her vehicle from the repair facility that contacted CARS on November 23, CARS advised the customer that the repair facility must contact CARS with their findings in order for us to move forward with her claimWe further advised that the repair facility should have obtained her permission to tear-down the transfer case to the point of component failureThe customer advised CARS that the repair facility had completed the required tear-down and she would contact them.On December 16, at 11:a.m., the customer again telephoned CARS to check on the status of her claimCARS again advised that we have not heard from the repair facility since November 23, 2015.On December 16, at 1:p.m., since CARS had not heard from the repair facility, CARS telephoned the repair facility to check on the status of the customer’s claimThe repair facility reviewed their findings with CARSCARS requested that the repair facility send their findings to CARS for review.On December 16, at 4:p.m., CARS went over the amount we could authorize for the claim with the repair facility as follows: We could supply the transfer case for $720.00, the right wheel bearing for $and the power steering hose for $CARS would also assist with fluids needed or the repair in the amount of $Mitchell OnDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays up to $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained that the total value of the claim after the deductible was applied was $1,316.51, and we could supply the parts as stated above and pay $toward labor and $towards the cost of fluids or pay $1,towards the repair of the customer’s choiceCARS then advised the repair facility to call us back with the customer’s decision.On December 17, at a.m., a CARS claims manager reviewed the claim with the customerThe claims manager advised that according to the information CARS received from the repair facility the inner tie rod, not the rack had failedThe customer advised that was not what was told to her by the repair facility managerThe customer requested that the repair facility manager be included on the telephone call and CARS agreedThe repair facility manager advised that the boot was torn and the inner tie rod has failedOur claim manager advised that both of these parts can be replaced/repaired without replacing the rackThe repair facility manager agreed and then advised that he did not know if the rack had failedOur claim manager suggested that the repair facility could fill the rack with fluid to see if any abnoise or hesitation occurredThe repair facility manager agreed that this could be doneCARS claim manager advised that the control arms are not covered components under the customer's Service ContractThe repair facility manager agreed and advised the customer he would talk to her later.By the customer's signature on her Value Plus Service Contract she acknowledged that she read, understood and agreed to the Terms and Conditions of her Service ContractIt is stated in the Service Contract at Paragraph (f): "SERVICE CONTRACT CLAIM PROCEDURE: CARS has the right to select and/or supply used, rebuilt, or aftermarket components when authorizing repairs." When CARS selected the above-mentioned replacement parts we use the cost of the parts to either be shipped to the repair facility and to calculate the total amount of the claim as previously statedIt was the customer's decision to either take the replacement part offered by CARS or the allowance towards the repair of the vehicleNowhere in our contract does it state that we must provide the customer with a new part when replacing a failed componentHere, as stated above the customer has the option of taking the cash allowance of $1,towards the repair of her choice or having CARS supply the parts.It is stated in the customer's Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS." and under Terms and Conditions at Paragraph 1(a): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless offailure." Here, the control arms, inner tie rod, boot and front timing cover are not listed for coverage under the customer’s Service ContractTherefore, it is the customer is responsibility to repair/replace these parts.We would like to point out here that the repair facility has not advised CARS that the rack has failedThe inner tie rod and boot have failed on the customer's vehicle and these parts can be purchased and replaced separately from the rackTherefore, CARS is unable to assist with the replacement of the rack.The customer's Service Contract states at Paragraph l(r): "COMPONENTS AND EXPENSES NOT COVERED: Fluid leaks and damage caused by fluid leaks." Here, the front timing cover leaking oil is not covered under the customer’s Service Contract.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe Service Contract is limited in its duration, terms, conditions, and covered components; therefore, it is not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and the customer’s financial responsibility for the tear down, diagnosis charges, filters, and taxes.CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractHere, the repair facility advised CARS that the inner tie rod and boot had failed and these are separate components because they can be replaced independently from the rack.CARS stands by its decision and is unable to offer any further assistance with the November 23, claim made on behalf of the customer's vehicle pursuant to the Terms and Conditions of her Service ContractIf the repair facility has any further information to provide CARS, the repair facility should contact CARS directly.The customer has Service Contract coverage through September 23, If a claim is opened CARS will process the claim to determine if the failed component is covered under the customer's Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of his Value Plus Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason P*** General CounselJPM/jmm

July 27, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID# ***VIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated July 25, 2017, enclosing the above-referenced consumer
complaint.Please be advised that CARS has resolved all the issues regarding this complaint with the customer.Therefore, at this time, CARS is requesting that you mark this complaint as resolvedIf you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely,Jason *M*** General Counsel

December 2, RE: COMPLAINT ID #*** BUICK RENDEZVOUS CX VIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms*** I am in receipt of your letter dated December 1, enclosing the customer's consumer complaint regarding reimbursement
of her recent towing expensesPlease note that in the afternoon on December 1, our Claims Manager reviewed the customer's claimSubsequently he then contacted the customer and advised that CARS would pay the tow bill in the total amount of $435.00, once the customer provides us with a copy of the tow billTherefore, CARS believes that this complaint is now resolvedWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me

RE: COMPLAINT ID #***
FORD EXPEDITION VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letter dated September 9, 2015, enclosing the above referenced consumer complaint and respond as follows: CARS contacted the customer on September 15, to request
that he provide an invoice from the repair facility.On September 16, 2015, after the customer provided the invoice for the repair of his vehicle to CARS and after a management review of the customer's consumer complaint, CARS advised the customer that CARS would pay $towards the repair of his vehicleThe customer has agreed to this amountEnclosed please find a copy of check no*** in the amount of $made payable to the customer.CARS considers this matter to be resolved.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%, If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely,Jason ** *** General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To Whom It May Concern,Thank you for letting me tell my side of the story since I could not get a chance to give a full explanation to the customer service rep that I had talked to when I had filed my claim.I could tell that he did not want to hear anything else after I had said that for a few seconds I could not get it into gear.This car was to be for my eldest son who had just gotten his drivers license and needed a car to get to work after schoolWhen we first went to see the car, I took it out for a test driveI had not driven a manual transmission for a number of years and was looking forward to see how well I could drive itWhen I had the trouble of getting it into gear, I simply took my foot off of the clutch and then pressed the clutch back in and it went right into gearI figured that I just didn't have the clutch in far enough the first timeThe rest of the test drive went without any problems.The next time we went to see the car I had asked my friend, who is a mechanic, to come along and to bring his code reader to see if anything would show upWell when he plug it in and no codes showed I was glad to hear thatHe started up the car and listened to how it soundedHe also tried shifting the gears in the car lot and had no problems shiftingHe seemed to think that it was a nice running car When we finally made the decision to buy the car I gave it a once over again, turning it on, looking around the body of the car, took it out for one more quick drive and had no problems with the way the car had operated.A few days after we got it home we had our regular mechanic check it out for us just to have someone take a closer look at itHe said that it looked good and that it would pass inspection with out any problemsI have the paper work to prove that.After having the car for about a month and a half we noticed that there might be a problem developingSo we took it to a transmission repair shop to have them check it outAfter checking some things out they said that the gears seemed to be slipping. I would like to know how, having not driven a manual transmission for a number of years, and not being a mechanic, how was I supposed to know that anything was wrong with the car before buying it?I felt that I did everything I could to determine whether or not this was a good car to buy.I bought the car with a warranty and would just like to have that warranty honored by having the car fixed.Thank you,*** ***

April 14, 2017VIA: Revdex.com WEBSITE*** ***Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220RE: COMPLAINT ID #***PONTIAC SOLSTICEVIN (Last 8): ***OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated April 11, 2017, enclosing the above-referenced consumer complaint and respond as follows: On August 27, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/7,Miles) and the same was accepted with payment by CARS on September 6, (the attached "Service Contract").By the customer's signature on her Service Contract, she stated that she read, understood and agreed to the Terms and Conditions contained thereinIt states under Terms and Conditions at Paragraph (a through d): “CANCELLATION PROVISIONS: You have the right to cancel Your Service Contract up to days from the effective date as stated on Your Cars I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received bv CARS, less any claims paid."The customer Service Contract also states: “CANCELLATION & REFUNDPROVISIONS: OKLAHOMA Paragraphs (a) and (b) are amended to include the following: You may cancel this contract at any time by notifying CARS in writing of Your intent to cancelIn the event the warranty is cancelled by the warranty holder, return of the premium shall be based upon 90% of the unearned pro rata premium less the actual cost of any service provided under the service warranty..."After a management review of the customer's consumer complaint, CARS determined that the customer was entitled to full refund of the amount CARS received for her Service Contract.We would like to point out here that the amount that the customer states in her consumer complaint that she paid for her Service Contract is not the amount listed on the Service Contract as the Service Contract Purchase PriceHere, the amount listed on the attached Service Contract is the amount that CARS received for the customer's Service Contract and the amount CARS will refund to the customer.When a claim is presented, CARS promptly investigates all circumstances surrounding the claimCARS honors every contract that we sell and we stand behind our product 100% to ultimately provide quality service at an affordable price to offset the cost of a covered repair.We hope this information provided is helpful to your claimIf you have any further questions, please contact CARS to assist you in efficiently resolving any outstanding concerns you may have.Sincerely,Jason *M***General Counsel

January 28, VIA: Revdex.com WEBSITE RE: COMPLAINT ID #*** CHRYSLER LHS VIN (Last 8): *** OUR FILE NO.: C-*** Dear Ms***: am in receipt of your letter dated January 25, enclosing the customer's consumer complaintOur records indicate that on November
21, the customer purchased the above- referenced vehicle and on that date the vehicle registered 70,miles on the odometerOn that same date, the customer also applied for a CARS Power Train Service Contract (Months/4,Miles)The customer's Service Contract was accepted with payment and approved by CARS on November 30, (the attached “Service Contract”)On January 7, at 2:p.m., CARS received a telephone call from the repair facility advising that the customer's vehicle was experiencing transmission issuesWe then went over our claim procedures with the repair facilityDuring the processing of the claim on January 7, at 2:p.m., in a recorded telephone call, the customer advised CARS that his vehicle began to experience transmission issues during a test drive of his vehicle and that the transmission issues were present on November 21, On January 7, at 4:p.m., CARS contacted the repair facility and advised that since the failures were present prior to CARS acceptance of the customer's Service Contract on November 30, 2015, CARS could not offer any assistance with the repairsOn January 7, at 4:p.m., CARS reviewed the reasons CARS could not assist with the transmission claim with the customer and his motherBy the customer’s signature on his service contract application, he acknowledged that he read, understood and agreed to its Terms and ConditionsDirectly above the customer's signature, it states: "This Service Contract does NOT go into effect until: (1) this service application is received by CARS Protection Plus ("CARS"), (2) with proper payment, and (3) approved by CARS, which may be different than my date of vehicle purchase." Additionally, under the Terms and Conditions at Paragraph 1(b): "COMPONENTS AND EXPENSES NOT COVERED: Component failures occurring before CARS Protection Plus, Inc("CARS") approves this Service Contract application are NOT coveredCARS does NOT warrant the condition of the vehicle at the time of purchase." As stated previously, the customer advised CARS in a recorded telephone call on January 7, that his vehicle experienced transmission problems on November which was prior to CARS acceptance of his Service Contract on November When processing claims, CARS relies on the information that is received from the customer and the repair facility to determine if a repair is covered pursuant to the Terms and Conditions of the Service ContractAs stated in the above paragraphs, the customer’s vehicle is not eligible for assistance with the January 7, transmission claim because the transmission issues were present prior to CARS’ acceptance with payment of the customer's Service ContractFor all the reasons stated above, CARS stands behind our original decision and we are not able to assist with the January 7, transmission claim made on behalf of the customer's vehicleCARS service contract applications provide that they go in effect after they are received with payment, processed and approved by C.A.R.SProtection Plus, Inc., which may be different than the date of vehicle purchaseThe customer's Service Contract was processed and approved on November 30, The customer has Service Contract coverage on his vehicle through February 29, or when the odometer on his vehicle registers 74,miles, whichever occurs firstIf a claim is opened CARS will process the claim to determine if the failed component is covered under the customer’s Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Power Train Service ContractWhen a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact meSincerely,Jason ** ***General Counsel

January 27, 2017VIA: Revdex.com WEBSITERE: COMPLAINT ID #***FORD EXPLORER VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated January 26, 2017, enclosing the above-referenced consumer complaint and respond as follows: On December 9, 2016, the
customerpurchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was accepted with payment by CARS on December 12, (the attached “Service Contract").After a management review of the customer's consumer complaint, CARS determined that the customer was entitled to full refund of the amount CARS received for his Service Contract.By the customer's signature on his Service Contract he stated that he read understood and agreed to the Terms and Conditions contained thereinIt states under Terms and Conditions at Paragraph (a through d): CANCELLATION PROVISIONS: "You have the right to cancel Your Service Contract up to days from the effective date as stated on Your Cars I.Dcard by providing a written request to cancel for a full refund, paid to Your dealer or lienholder, of the amount received bv CARS, less any claims paid.Please note that CARS service contracts are sold wholesale to selling dealersTherefore, what the customer paid for his Service Contract is not what CARS received for the cost of his Service ContractThe amount received by CARS will be reflected in the copy of the check sent to customer's lienholderCARS will advise the selling dealer that the customer is eligible for a refund and the selling dealer is responsible for providing the remaining amount to the customer's lienholder.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Sincerely, Jason ** *** General Counsel

March 22, 2017I am in receipt of your letter dated March 20, enclosing the above-referenced consumer complaint and respond as follows: On February 14, 2017, the customerpurchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Plus Service Contract
(Months/Unlimited Miles) and the same was accepted with payment by CARS on February 23, (the attached "Service Contract").On March 17, at 10:a.m., a repair facility contacted CARS advising that the customer's vehicle was experiencing throttle body, variable valve timing actuator, cam actuator magnet, wiring harness, seal, cam position sensor and water pump gasketsCARS then reviewed our claim procedures with the repair facility.On March 17, at 11:a.m., the repair facility advised CARS that the check engine light and codes POOll, P0121, Pand Pwere displayedThe repair facility found trouble codes for the throttle body, camshaft variable actuator magnet, timing solenoid valve, cam position sensor and water pump gasketsCARS reviewed our claim procedures with the repair facility.CARS then went over the amount we could authorize for the claim as follows: CARS advised that the throttle body, camshaft variable actuator magnet, timing solenoid valve, and water pump gaskets were not covered under the customer's Service ContractWe then went over the amount we could assist with the March 17, claim made on behalf of the customer's vehicle as follows: CARS could supply the camshaft sensor for $and the fluids needed for the repair of the customer's vehicle in the amount of $ProDemand labor guide stated the total repair should take hours to complete, and the customer's Service Contract pays $per hour for laborTherefore, total labor was $The claim was also subject to a $deductibleWe explained to the repair facility that the total value of the authorized claim after the deductible was applied was $CARS further explained that the customer had two (2) choices for assistance with the approved claim: CARS could either supply the parts as stated above or the customer could take a cash allowance totaling $to be used towards the specifically-authorized repairIf the customer chose for CARS to ship our supplied part, CARS would be able to assist with the labor in the amount of $The repair facility advised that they would contact the customer for his decision.On March 17, at 3:p.mCARS reviewed the components that were covered under the customer's Service Contract for the March 17, mechanical claim made on behalf of the customer's vehicleThe customer advised that he would like to cancel his Service Contract.On March 17, at 4:p.mCARS advised the customer that pursuant to the Terms and Conditions of his Service Contract, he was not eligible for a refund of his Service Contract.On March 17, at 4:p.mCARS' office manager advised the customer that pursuant to the Terms and Conditions of his Service Contract, he was not eligible for a refund of his Service Contract.By the customer's signature on his Value Plus Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions of his Service ContractIt is stated in the Service Contract: "COVERED COMPONENTS: COVERAGE LIMITED TO ABOVE COMPONENTS." and under Terms and Conditions at Paragraph 1(a) and 1(f): "COMPONENTS AND EXPENSES NOT COVERED: Components not listed regardless of failure." Here, the throttle body, camshaft variable actuator magnet, timing solenoid valve, and water pump gaskets are not listed for coverage under the customer's Service ContractTherefore, it is the customer is responsibility to repair the throttle body, camshaft variable actuator magnet, timing solenoid valve, and water pump gaskets.CARS is still willing to assist with the repair of the customer's vehicleIf the customer would like to move forward with the replacement of the cams shaft sensor, please have the repair facility advise CARS if the customer would like CARS to supply the camshaft sensor or take the cash allowance to use towards the repair of his vehicle as stated above.In her consumer complaint the customer has requested a refund of his Service ContractThe customer's service contract states under Terms and Conditions at Paragraph (a), (b) and (c): "CANCELLATION PROVISIONS: You may cancel this Service Contract for a full refund within the first days from the Effective Date provided no claim has been madeWithin the first days from the Effective Date, if a claim has been made You may cancel this Service Contract for a monthly prorated refund, less any claims paid or approved for payment, less and administrative fee of $After days from the Effective Date, there is no refund except in the case of a total loss, as determined by the insurance carrier or repossession by the lienholder and as long as no claim was madeIf eligible, CARS will cancel this Service Contract for monthly prorated refund, less an administrated fee of $50.00." Additionally, CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, pursuant to Ohio Law, the customer is not entitled to a refund.Under the customer's Service Contract, we were not required to cover the full cost of the repairThe service contract is limited in its duration, terms, conditions, and covered components; therefore, it was not comprehensive (bumper to bumper) coverageVarious provisions of the service contract inform the customer what components are specifically covered and the customer's financial responsibility for the tear down, diagnosis charges, filters, and taxes.The customer has Service Contract coverage on his vehicle through February 23, Should his vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under the Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer's Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office.Jason ** *** General Counsel

To whom it may concern , I recently had a case open with CARS, Plus Inc whom agreed to send a transfer case to fix my Jeep Grand Cherokee that I purchase on January 4,from *** *** Auto in Roanoke VirginiaThe warranty company was notified by your agency and CARS was made aware of my original complaintOnce the warranty company agreed to pay and send the needed part to fix my jeep I reluctantly responded with acceptance of this , but after having my vehicle sit at *** *** in Roanoke Virginia for over two week from 1/23/until 2/9/once they received the transfer case from CARSThe repairs were done and I picked the jeep up on 2/9/and drove it home, only to find that it is still not fixed and presents with the same issues as before the technician at *** worked on itI called *** *** to let them know that the issue is not resolved and it’s still the same scenario and problem as before taking it to them on 1/23/They supposedly changed the transfer case out and put in the one that CARS sent to them, but as I stated it is continuing to be just like it was when we first took it to *** and they diagnosed it with having a bad transfer case and after waiting for weeks to get the part and do the repairsSo once again I feel like I am dealing with an unfair and unsatisfactory repair and I had to pay out not only $to *** *** Auto, but also and additional cost of $to *** *** in Roanoke Virginia and the vehicle is still not fixedI contacted *** to report issues and have an appointment for them to look at it again on 2/27/and I wanted you to know that I don’t want this case closed with CARS until this vehicle is fixed as promised by both *** and the warranty at CARS, so could you advise me as to what to do next, and do you notify CARS that the repairs done were not satisfactory and I inadvertently accepted their response under assumption that the parts being shipped for my car and the repairs themselves were going to be resolved and I would have a good running vehicle, which unfortunately as of this date is having the ***e issues as prior to any repairs and I feel like I should not have to accept the repairs done or not done and the parts shipped as to whether or not they were good parts, used parts or if the parts had some issues themselvesPlease assist me in this matter as I am frustrated that I cannot even feel comfortable and confident in purchasing this vehicle, the warranty additionally and now months later, am continuing to have to battle over getting this car fixed and be a satisfied customer.Thank you for your assistance in this matter.Sincerely*** ** ***

March 29, 2016VIA: Submitted to Revdex.com website*** ***RE: COMPLAINT ID# ***AUDIAVIN (Last 8): *** OUR FILE NO.: ***Dear Ms***:I am in receipt of your letter dated March 29, 2016, enclosing the above-referenced consumer complaintI would like to respond in the following
manner: According to our records, the customer purchased the above-referenced vehicle on November 20, On that same date the customer also applied for a CARS Value Plus Service Contract (Months/Unlimited Miles) and the same was received with payment and approved by CARS on November 29, 2014.On March 7, at 2:p.m., CARS received a telephone call from a repair facility advising that customer’s vehicle was experiencing engine issuesWe then went over our claim procedures.On March 7, at 3:p.m., the repair facility advised CARS the customer's vehicle was towed to the repair facility on March 7, The repair facility advised that customer's vehicle was misfiring, experiencing loss of power and the check engine light was displayedCARS then went over our claim procedures in detailCARS advised the repair facility to obtain the customer's authorization to tear-down his vehicle to the point of failure to verify the cause of failure and extent of damage to his vehicleCARS further advised that the customer was responsible for all tear-down/diagnostic charges pursuant to the Terms and Conditions of his Service ContractCARS further advised the repair facility to hold all parts and any repairs done without prior authorization would be denied by CARSCARS advised the repair facility to telephone CARS with their findings.On March 15, at 9:a.m., the repair facility advised CARS that cylinder #forward intake valve was damaged and need to be sent to a machine shop for diagnosisCARS reviewed with the repair facility that they would need to obtain the customer’s permission to send the head to the machine shopCARS further advised that pursuant to the Terms and Conditions of the customer's Service Contract, the customer was responsible for any diagnosis chargesCARS further advised that no repairs should be completed without authorization from CARSWe advised the repair facility to get back to us with their findings.On March 15, at 4:p.m., the customer telephoned CARS to check on the status of the claim and if we needed anything from him or the repair facilityCARS advised that everything was going well at that time and we were waiting on the report from the machine shopWe explained that we would move forward with the claim when we received the machine shop's findings and their estimate for repair.On March 25, at 9:p.m., the repair facility advised CARS that there was no warpage found on the headThe repair facility advised that the customer's vehicle needed head bolts, gasket valve crank kit, intake valve, seals for the cam injector, timing chain guide and turbo solenoid valveThe repair facility further advised that upon start up there was a slight miss that could be coming from the high pressure fuel pumpThe repair facility faxed their invoice showing parts and labor charges for CARS' review.On March 25, at 9:a.m., in a recorded telephone call, the repair facility advised CARS that the customer’s vehicle had a slight miss on staand no recoding on staconfirming that the customer's vehicle had been repaired.On March 25, at 10:a.m., CARS advised the repair facility that pursuant to the Terms and Conditions of the customer’s Service Contract, CARS was unable to offer any assistance on the repairs to the customer’s vehicleThe repairs to the customer's vehicle were performed without prior authorization from CARSCARS advised the repair facility that we reviewed our claim procedures with them on March 7, and March 15, 2016.On March 25, at 10:a.m., CARS advised the customer that pursuant to the Terms and Conditions of his Service Contract, CARS was unable to offer any assistance on the repairs to the customer’s vehicleThe repairs to the customer’s vehicle were performed without prior authorization from CARSCARS advised the customer that we reviewed our claim procedures with the repair facility on March 7, and March 15, 2016.On March 25, at 11:a.m., a claims manager reviewed the claim with the customerThe claims manager advised the customer that CARS does not pay for unauthorized claims and that the repair facility was instructed by CARS to not to perform any repairs without prior authorization from CARSThe customer advised that he would like a refund of his Service ContractThe claims manager then referred the customer to our cancellation department.On March 25, at 11:a.m., the customer advised CARS that he would like to keep his Service Contract in effect but would like to review his Service Contract cancellation optionsCARS then reviewed his state's cancellations provisions with him.By the customer’s signature on his Service Contract the customer acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinThe customer's Service Contract states under Terms and Conditions at Paragraph 1(c): "COMPONENTS AND EXPENSES NOT COVERED: Any repair done without prior authorization from C.A.R.S." Here, the repair facility chosen by the customer to repair his vehicle was advised by CARS that any repairs done without prior authorization would be denied by CARS on March 7, and March 15, However, the repair facility performed the repairs to the customer’s vehicle without prior authorization from CARS.The customer's Service Contract states under the Terms and Conditions at 3(e) and 3(g): "SERVICE CONTRACT CLAIM PROCEDURE: The repair facility must provide C.A.R.Swith anestimate before any repairs are begun." and "If it is determined that a covered component has failed and an estimate for the repairs is approved by C.A.R.S., an authorization number will be issued for the repair" and "...No invoices or receipts will be processed without a valid authorization number." By requiring the claim procedures to be properly followed, CARS is able to calculate the money allowance if it is determined that the repair is covered under the Service Contract and it increases the probability that the vehicle would be fixed right the first timeHere, however, CARS was not given the opportunity to determine if the repairs would be covered and give authorization for the repair, prior to the repairs being performedThe repair facility chosen by the customer to repair his vehicle never contacted CARS with the cause of failure to his vehicle and never provided an estimate for the repair of his vehicle so CARS could move forward with the processing of the claim made on behalf of the customer's vehicle.As you can see from the above paragraphs, the repair facility was made fully aware of CARS’ claim procedures stated in the customer's Service ContractIn addition, our claim procedures were discussed with the customer on March 15, by the claims adjustor and the repair facility was made aware of CARS' claim procedures by the claims adjustor on March 7, and March 15, To reiterate, CARS was never given the opportunity to review the repairs made to the customer’s vehicle repair to determine if the failed component was covered pursuant the customer's Service Contract or to determine the amount we would be able to assist with the repair of the customer’s vehicle.As evidenced in the above paragraphs, CARS has fulfilled all of its obligations under the Terms and Conditions of the customer's Service Contract; therefore, we were unable to assist with the claim due to failure to follow proper claim procedures which must be followed by all CARS' customers.The customer has Service Contract coverage on his vehicle through November 29, Should the customer's vehicle incur future mechanical problems, CARS will process the claim to determine if the failed component is covered under his Service ContractIf the failed component is covered, CARS will authorize and pay the claim in accordance to the Terms and Conditions of the customer’s Service Contract.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact my office

VIA: EMAIL THROUGH Revdex.com WEBSITE*** ***Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA 15220RE: COMPLAINT ID #***TOYOTA TUNDRA VIN (Last 8): *** OUR FILE NO.: ***Dear Ms***I am in receipt of your letter dated, September 21, 2016, enclosing the
above-referenced consumer complaintI would like to respond in the following manner: On March 30, 2016, the customer purchased the above-referenced vehicleOn that same date, the customer also applied for a CARS Value Limited Service Contract (Months/30,Miles)The customer's Service Contract was accepted and approved by CARS on April 25, (the attached Service Contract).On September 8, at 1:p.m., a repair facility advised CARS that the customer's vehicle was experiencing steer knuckle, lower ball joint and rear line issuesThe repair facility advised CARS that the issues with the vehicle may be the result of an accidentCARS then reviewed our claim procedures.On September 8, at 2:p.m., the repair facility advised a CARS' claims adjustor that the vehicle was driven to the repair for an alignment; however, the customer's vehicle had been in an accident that bent parts on the right and left side of the vehicleCARS advised that the customer’s Service Contract did not cover any damage resulting from an accidentThe claim was then closed.On September 8, at 2:p.m., CARS reviewed the mechanical claim and the Terms and Conditions of his Service Contract with the customerThe customer advised that he wished to cancel his Service Contract and was then transferred to the refund department.On September 8, at 2:p.m., CARS advised the customer that pursuant to the Terms and Conditions of his Service Contract, he was not eligible for a refund of his Service Contract.On September 15, at 3:p.m., the customer advised CARS that he no longer had his vehicle and would like a refund of his Service ContractCARS again advised that pursuant to the Terms and Conditions of the customer’s Service Contract, he was not eligible for a refund of his Service ContractThe customer was then transferred to the office manager.On September 19, at 2:p.m., CARS’ office manager advised the customer that he was not eligible for a refund of his Service Contract since his vehicle was not declared a total loss or repossessed.By the customer’s signature on his Service Contract, he acknowledged that he read, understood and agreed to the Terms and Conditions contained thereinThe Service Contract states under Terms and Conditions at Paragraph (1); ‘‘“COMPONENTS AND EXPENSES NOT COVERED: Damage from flood, fire and/or accident, regardless of the cause.” Here, the repair facility chosen by the customer to repair his vehicle advised CARS on September 21, that the customer's vehicle had been in an accident which caused the bending of parts on the right and left side of his vehicle.Furthermore, the customer states in his complaint that he is requesting a refund of $1,495.00; however, this is not the amount that CARS received for the cost of the customer's Service ContractDealers have the right to mark up the cost of service contractsThe selling dealer that sold the customer the Service Contract did mark up and make a profit on the cost of the Service Contract.The customer's Service Contract states at Paragraph 5(b): "CANCELLATION PROVISIONS: After days, there is no refund for early termination except in the case of a total loss, as determined by the insurance carrier, or repossession by the lienholder as stated."CARS is regulated on refund policies by each state that CARS conducts business in and we strictly adhere in those states where their statutes supersede our cancellation provisionsHere, the customer signed the service contract application when he purchased the above-referenced vehicle stating that he had read, understood and agreed to the terms of the Service ContractCARS is not directed by any state statute in the state where the customer's vehicle was purchased to refund any monies to the customer for the cancellation of his Service ContractTherefore, pursuant to his Service Contract the customer is not entitled to a refund.The Service Contract also states at 4(a): "SERVICE CONTRACT PROVISIONS: The ServiceContract is transferable, by the original purchaser of the contract to the subsequent owner of the vehicle provided CARS receives the transfer fee of $prior to the sale of the vehicleCARS will not transfer the contract to another vehicle or to a businessThe transferred Service Contract will remain in effect for the remainder of the original period.” Here, the customer’s Service Contract is not eligible for a transfer since the customer has traded the above-referenced vehicle.When a claim is presented to our company, we fully investigate the circumstances surrounding the claimWe honor every contract that we sell and we stand behind our product 100%If you have any further questions regarding this matter, please do not hesitate to contact me.Sincerely, Jason ** *** General CounselJPM/jmmAttachment