Foxx Apothecary Inc

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  However as shown in the attached notice dated 12/**/2015, [redacted] was offered a settlement payment of $104.12 for the six months that remained on his monitoring obligation at the time of cancellation.  The payment was never received.  (See ledger attached)   In an attempt to maintain consumer relations, Slomin’s has agreed to settle [redacted]’s obligation and we have removed all charges from his account.  (Also shown in ledger attached)   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].  
[redacted] has been a customer with Slomin’s since December 2014...

for automatic home heating oil delivery and service for his heating system.  As [redacted] mentioned in his complaint his next projected delivery date was 9/**/2016. However that is an approximate date that can change based on the many different factors that play a role in our automatic delivery system.    Some of the factors include the customer’s prior usage, weather forecast, and the number of delivery vehicles available.  Our deliveries are typically scheduled when our calculations indicate our customer should be at approximately half a tank of oil.  The amount of oil delivered to [redacted] on 8/**/2016 is on par with previous deliveries made to his home. (See delivery history attached)       [redacted] and I spoke on 8/**/2016 regarding the delivery made on 8/**/2016.  I apologized for any inconvenience he feels we have caused him, but advised we were never informed of his intent or even his interest in converting his heating system to gas.  Slomin’s also performs gas conversions so we understand it can be a lengthy process.  If a customer informs our office that they even have an interest in converting to gas, they are advised right away that they should cancel their heating account to avoid any unwanted oil deliveries otherwise they will remain on automatic delivery.  We did not get that opportunity with [redacted].    Slomin’s has always cooperated with the Revdex.com in resolving matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. Once again we do apologize for any inconvenience [redacted] feels we may have caused.  As mentioned above all of [redacted]’s heating oil deliveries were supplied under Slomin’s automatic delivery system. As a full service provider, it is Slomin’s responsibility to ensure that our customers do not run dry and that the heating oil is delivered in the most efficient manner possible.  [redacted]’s account was cancelled during our conversation on 8/**/2016 and he was advised the delivery will remain his responsibility.  In an attempt to maintain customer relations, I tried to offer [redacted] a discount off the $2.349 retail price charged to settle the matter but he refused any resolve that did not include removing cost entirely or pumping out the oil delivered.  Slomin’s is still willing to discount the cost for the 192.9 gallon delivery to $1.999 per gallon making the new total due $385.61 if paid by 10/**/2016.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business and also affirm that a Slomin's representative verbally agreed to settle for $245 since services would be resumed by the new owners. Therefore, in reference to complaint ID [redacted], I find that the resolution satisfactory. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This still doesn't address the fact that I requested a yearly maintenance, and then I was told that since we did not buy enough oil, and we were denied service. And also for the fact of the time before that for emergency service that we were going to have to wait 2 days. and I had to fight with them to get someone over in the middle of the night.The fact is that I paid for a service. when I went to use that service, I was denied. and if you record calls and go back and listen to it, you will see that. I am not making this up. If I did not call, and didnt request the service, then I would have been fine.this would have been my fault. But that was not the case. I was DENIED using the service I paid for. And I am sorry, I do not think that I should have to pay for the contract when I was not allowed to use it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Please accept this notice as Slomin’s response to the complaint of consumer [redacted]Slomin’s does apologize for any inconvenience [redacted] feels we may have caused. ...

However the guaranteed fixed heating oil pricing agreement that [redacted] signed states that any heating system service plans are sold on separate agreements.  (See agreement attached).  [redacted] was offered the option to purchase Slomin’s [redacted] Service Plan for $159.00 but the offer was declined. Slomin’s is a family owned and operated company that has been in the business of taking care of homeowners since 1923.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.  Once again Slomin’s does apologize but unfortunately we are unable to add service contract coverage to [redacted]’s account at no cost.  If you should have any questions, please contact me at ###-###-####.

February *, 2016
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Complaint ID: [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
The [redacted] signed with Slomin’s on 9/**/2015 for a guaranteed...

fixed heating oil price of $1.999 or up to approximately 1500 delivered gallons, whichever comes first.  They also purchased our Econo Pak Service plan for $159.00 plus applicable sales tax.  (See agreements attached)  Slomin’s does agree that oil prices have fallen and there may be greater discounts available off the current retail price for oil.  However the retail cost has not fallen below the Trentini fixed rate of $1.999. (See attached [redacted] for average home heating oil prices in the Long Island Region) Unfortunately Slomin’s cannot lower the [redacted] fixed rate.  Consumers do not understand the complexity faced by Slomin’s and other suppliers who are compelled to arrange and pay for future oil supplies.  Slomin’s commits to future oil supply and in turn attempts to ensure prices over a period of time from its customers.
As [redacted] mentions in her complaint and as indicated under the conditions her Econo Pak Service plan, Slomin’s routine system check-ups are performed during the months of April thru September. 
When [redacted] contacted our office on 1/**/2016 to schedule an appointment, she was informed of a past due balance of $165.22 that remained from a delivery made on 10/**/2015.  Slomin’s understands that this can be upsetting to a customer but there was no malicious intent.  It is the responsibility of our customer service representatives to inform our customers of any pertinent information.  With the approval of our credit department, Slomin’s representative was able to schedule an appointment for [redacted] without required past due payment.  Also as a consumer courtesy, Slomin’s scheduled [redacted] for her system check-up before April for 3/**/2016 at no additional cost.
On 1/**/2015, [redacted] and I spoke as well because she was unhappy with the 3/**/2016 service appointment given.  I offered to put [redacted] account on Slomin’s stand by list to possibly have her appointment moved to a sooner date.  I explained to [redacted] that during the winter months, emergency services are the priority because it can affect a consumer home and/or health.  Slomin’s is in no way negating the necessity and importance of having the routine service performed.  I simply tried to reassure [redacted] that her service contract entitles her to more than just the routine maintenance and she too would be a priority if an issue occurred at her home prior to her system check-up appointment. 
Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.  Slomin's takes its responsibilities to its customers very seriously and endeavors to achieve superior customer relations.   As [redacted] has requested in her complaint Slomin’s has removed the annual Econo Pak Service plan coverage from her account and cancelled her system check-up appointment for 3/**/2016.  A credit of $172.71 for the full cost of the service plan has been applied to her account balance.  (See ledger attached) Regrettably, should [redacted] decide to discontinue her automatic oil delivery as well, her account will be subject to an early termination fee of $499.00. 
If you should have any questions, please contact me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

November **, 2015[redacted]Complaint ID: [redacted]Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].In addition to our prior notice, the 400 gallon annual minimum purchase that the [redacted] have issue with is a condition in our contract(s) that our customer(s) must maintain in order to remain a full service customer.  However as  mentioned in our previous response the effective date/term of the [redacted] agreement was from 9/**/2014 thru 9/**/2015 or up to approximately 650 delivered gallons, whichever came first.  Furthermore, their agreement also states that the [redacted] must purchase all of their heating oil requirements from Slomin’s during that time.Slomin’s does again apologize for any inconvenience the [redacted] feels we may have caused but Slomin’s position remains the same.  If you should have any questions, please contact me at ###-###-####.Sincerely,Shaneka O[redacted]Customer Service SupervisorSlomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].    [redacted] has been a customer with Slomin’s since...

October 2013.  Slomin’s does apologize for any inconvenience [redacted] feels we have caused.  Unfortunately her heating account has been past due for over one hundred days.  As you can see by [redacted]’s ledger attached Slomin’s has worked with her over the winter months to ensure deliveries with her efforts to pay.   [redacted] inquired about Slomin’s budget plan which is a payment option to make twelve equal monthly payments instead of paying for each delivery as it is received and it begins in June.  Although it is not usually offered or recommended for customer with a delinquent balance, [redacted] was informed that her balance must be below $500.00 by 6/**/2016 to possibly consider the option of spreading balance over the twelve monthly payments increasing her calculated budget amount.    On 5/**/2016, [redacted] contacted Slomin’s customer service center after making a payment on our website for $217.69.  Slomin’s customer service representative Pedro advised [redacted] that she still had a balance due of $500.00 and that an additional $350.00 would be needed before a delivery could be released.   [redacted] questioned getting a delivery and then incorporating cost into the June 2016-May 2017 budget year. Pedro explained that this could not be done because as stated above the amount due has to be below $500.00 before 6/**/2016 and making a delivery would bring her balance over $500.00.   [redacted] contacted our office again on 5/**/2016 to request an oil delivery. Since 5/**/2016 [redacted] made two payments totaling $140.00.  She was informed a delivery can be released if she were to pay an additional $150.00 which was less than the $350.00 asked of her on 5/**/2016. [redacted] was unable to make a payment and regrettably Slomin’s was unable to release a delivery to her home.    Slomin’s has always cooperated with The Revdex.com in resolving matters that come to your attention.  However Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention.  [redacted] paid Slomin’s an additional $50.00 toward her balance on 5/**/2016 making her balance due $315.33 which is still past due for over one hundred days.  As a consumer courtesy, Slomin’s has released an oil delivery even though we have not received the minimum payment asked of her.  The delivery will be made at $1.999 per gallon which is [redacted]s fixed rate until 1/**/2017 or up to approximately 1028 delivered gallons, whichever occurs first.  (See attached guaranteed fixed heating oil pricing agreement) This rate is well below the average cost for fuel oil in [redacted]’s area. (See attached average home heating oil prices- [redacted]).   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Please see attached Slomin’s response to [redacted]...

[redacted] complaint dated 2/**/2016.  As requested the Econo Pak service plan was removed from their account.  A full credit of $172.71 was issued for the cost and the scheduled appointment for 3/**/2016 was cancelled.  (See ledger attached and notice)   During the month of February, Slomin’s made attempts by phone and written notice for the Trentini’s regarding their scheduled oil delivery but to no avail.  Unfortunately their account was cancelled due to being inactive for oil delivery.  On 3/**/2016 [redacted] contacted our office to request his account be reinstated. Slomin’s honored his request and a delivery was made on 3/**/2016.    On 5/**/2016, our office was contacted with the request of scheduling another appointment for a heating system check-up.  Slomin’s customer service representative Sean scheduled an appointment for 9/**/2016 and added the account to Slomin’s Stand-by list if a sooner appointment becomes available.    If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomin’s does apologize for any inconvenience [redacted]...

feels we may have caused.  However as stated under the service terms of her agreement “SLOMIN’S shall service upon Subscriber's request the security equipment system installed in Subscriber's premises between the hours of 8 a.m. and 5 p.m. Monday through Friday, within reasonable time after receiving notice from Subscriber that service is required, exclusive of Saturdays, Sundays and legal holidays.”  Slomin’s does try to accommodate its customer by offering morning or afternoon timeframes if requested.    When [redacted] contacted our office on 5/**/2016 to cancel her appointment she was rescheduled for 6/**/2016.  [redacted] asked to be rescheduled for 5/**/2016 which was not available at that time.  Slomin’s customer service representative Vincent tried to inform [redacted] that she can still use her alarm system until service is rendered by “bypassing” the zone having the issue.  Shortly after [redacted] phone call Vincent contacted her to advise he was able to get her on schedule for 5/**/2016 as she requested.  Later the same afternoon, [redacted] called back to our office and rescheduled her service appointment for 6/**/2016.   Slomin’s has always cooperated with any consumer protection agency in resolving matters that come to your attention.  However, Slomin’s does not believe that it has conducted itself in any manner that would warrant your office's intervention. Although Slomin’s has performed its contractual responsibilities, in an attempt to maintain good customer relations, we have issued her account a credit for one month of monitoring service totaling $48.86.   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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Complaint ID:  [redacted]
Please accept this notice as Slomin’s response to the complaint of consumer [redacted].
[redacted] billing issue has been resolved as previously...

advised.  The remaining balance due on [redacted]’s account is $85.65.  Slomin’s does apologize for any inconvenience we may have caused.
If you should have any questions, please call me at ###-###-####.
Sincerely,
Shaneka O[redacted]
Customer Service Supervisor
Slomin’s Inc.

Revdex.com:
 
Although I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the statement made on their behalf doesn't appear to give information referencing all of the dialogue which would outline my continued efforts to have this matter resolved. The suggested resolution is satisfactory to me and I anticipate that this matter will be resolved soon.
Sincerely,
[redacted]

June *, 2016     [redacted]   Complaint ID: [redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   Slomin’s would like to again apologize for any inconvenience [redacted] feels we may have caused. However as stated in our previous response Slomin’s position does remain the same.   If you should have any questions, please contact me at ###-###-####.   Sincerely, Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the unresolved complaint of consumer [redacted].   Slomin’s has issued a credit to [redacted]s account in the amount of $22.91 to cover the alarm monitoring period of 7/**/2017 to 7/**/2017 as requested.   Should you have any questions, please contact us at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I [redacted] am very disappointed and saddened to hear the SLOMINS does not stand by the customers. I was approached by the Slomins ice cream truck by THEIR sales rep. who repeatedly guaranteed me and my neighbor that there would be a service contract with oil tank coverage along with my oil contract. This obviously was a lie to boost his sales. It's a shame that working class citizens trying to pay bills on Long Island has to deal with people and companies like this as well! Companies like this do not care about the customer they only care about their money and how much they can take advantage of the customer!  There was an assistant in his ice cream truck that also heard what was going on with the contracts, so there is a witnesses to as to what he did say! I will never ever use SLOMINS for any service whatsoever!  They're a very deceiving company and I hope the working class people do the same!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Slomins’s does apologize for any inconvenience [redacted]...

[redacted] feels we may have caused.  Slomin’s has had contact with [redacted] several times since early August regarding her move.  As reported by [redacted] her closing date was pushed back several times.  On 9/**/2016 [redacted]’s discussed cancellation options available to her and her account was closed due to her moving as requested.    If should have any questions please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I finally talked to someone at Slomins yesterday. They called the wrong number and made a appointment without my approval. They showed up to the house with out my knowledge. I finally got their emails a few days later after my mother was read muted to the hospital. It's very heard to deal with this while both parents are in the hospital and they don't send me the correct forms the first time and call the wrong number. The person I talked to yesterday finally helped me with the situation. It's unprofessional for a company this size to work in this way.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   Prior to receiving [redacted]’s complaint he and I...

spoke at length regarding his account.  As explained to [redacted], I can neither confirm nor deny what may have been discussed with our sales consultant; however an agreement for oil delivery was signed.  In an attempt to maintain customer relations I agreed to discontinue the oil delivery services and remove the obligation attached to the oil delivery agreement. (Please see the attached) I also offered up to ninety days to pay off 149.8 gallon delivery totaling $283.90 as an extended consumer courtesy.    Slomin’s does apologize for any inconvenience [redacted] feels we may have caused.   Since our conversation on 8/**/2017, [redacted]’s account has been closed. To date [redacted] has paid $191.90 towards the delivery leaving a remaining balance due of $92.00.  As [redacted] was already made aware, there was no fee billed to cancel his account. (See ledger attached)   If you should have any questions, please contact me at ###-###-####.   Sincerely,   Shaneka O[redacted] Customer Service Supervisor Slomin’s Inc.

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[redacted]   Please accept this notice as Slomin’s response to the complaint of consumer [redacted].   On the morning 5/**/2016, Slomin’s customer...

service center was contacted by [redacted] with interest in our security system services.  The same day she met and signed with Slomin’s consultant Antonio, to receive Slomin’s free security system installation package.  In return the [redacted] agreed to use Slomin’s monitoring services for a period of five years as stated in the agreement. (See installation agreement attached) The [redacted] also purchased a package for $149.00 which included an additional standard indoor camera, wireless access point, one keyfob (wireless remote), five year service plan, remote keypad access, text notifications, remote camera viewing and camera video clip service.  With the purchase of this package their monthly monitoring cost for these combined services was discounted from $57.95 per month to $49.95 per month.    The camera’s video clip service the [redacted] mention in their complaint does not trigger the alarm system.  As the [redacted] agreement states: The clips are (10) seconds in length and occur once every sixty seconds and stored for a period of 15 days. These clips are only accessed when a customer logs into their registered account thru the Slomin’s “MY SHIELD” application and nowhere else.  There is no alert sent whenever a new clip is generated, it is viewed whenever a customer chooses to view them.                    Slomin’s has always cooperated with the Revdex.com in matters that come to your attention and we are open to your suggestion in this matter.  However, Slomin’s does not believe it has conducted itself in any manner that would warrant your office’s intervention. We apologize for any inconvenience the [redacted] feel we may have caused but we cannot remove the alarm system that has already been installed.  The system appears to be working as it should and the [redacted] have been using the alarm on a regular basis since installed on 6/**/2016.  (See attached signal log)   If you should have any questions, please contact us at ###-###-####.