FP Mailing Solutions

While it is understood that events may occur that could result in the damage of not only our equipment, but to a business as a wholeIn the terms of the agreement, 3.e, Customer Will: “Use reasonable care in the handling and operation of all Meters and FP Rental Equipment and be responsible for any damage to, or the loss of, any Meters and FP Rental EquipmentCustomer will procure adequate insurance covering all damage to, or the loss of, all Meters and FP Rental EquipmentCustomer also will ensure that the insurance procured pursuant to this paragraph names FP as an “additional insured” and will deliver a current certificate of insurance to FP.” As FP is the owner of the equipment, we require that the equipment be insured to help alleviate in the event that the meter is damaged, as it was in this caseDespite the business not having the equipment covered by insurance, FP had offered and made several concessions for the business to help with the amounts owed, as previously stated

Initial Business Response /* (1000, 5, 2015/06/12) */
As requested, the amount due for the lost scale will be removed from the invoice
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very muchWe
appreciate FP Mailing Solutions resolving this issue favorably

We have attempted to reach the business, and will continue to do so, in order to discuss the account and bring this to resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2014/04/16) */
The business had contacted our office on 2/3/regarding the function of the rented postage meter, T-1000, stating that the meter had ripped several thermal ribbon ink cartridgesThe business was instructed that they needed to purchase
ink cartridges that were FP brand as the USPS requires a special ink to be used when imprinting postage and as they had not done so as affirmed by the business, the business had effectively violated Section 2.d of the contract (on the T-- Attachment pp2)As the postage meter is exclusively owned by FP (Section 4.a- Attachment pp2), the business is liable to the damage that they had caused to the T-meterThe business did speak with a few representatives before signing a new contract to upgrade the equipment to the PostBase (Attachment pp4)Due to a backorder on the PostBase model the business was sent another T-1000, their current meter, to cover the time in which they were down due to the down / damaged meterThe business did not accept this as they requested to have the new equipment shippedAfter an officer of FP had ensured that a new meter was going to be shipped, after the exchange had shipped, the business had stated that they were going to refuse the shipment and the contract should be voidOnce a new agreement is signed and the information of the business along with the equipment information is sent to the USPS that is then seen as the active meter by the USPS as a postage meter holds and prints US Currency
Due to the issues that the business had perceived they had, FP offered to credit the business for the time in which they were down despite it not being a meter error but rather user neglect, and credit the ink cartridges that they had purchased for the T-The business had persisted that they would not accept any offer and that the new contract was void and subsequently the old contract would be as well because it was a meter that would be coming out of the marketAs the business was informed, the current model is fully supported by FP and would be for the time that the business' current contract would end
The contract for the PostBase is an active contract as seen by the USPS (Attachment pp4)As the business had declined all offers made by FP despite all efforts that FP had put forth to keep the business running (exchanged current product, return on supplies, credit for time down, expedited shipping on backordered equipment) due to the business' actions FP will cancel the business' contract as they are requesting - however, FP requests that the business return the T-and pay out the remainder of that term, pay the fees associated with the damage caused by the neglect of the business which can be found online under the terms and conditions fees on the customer's account; as well as a reduced return processing fee for the PostBase which will cover the programming and shipping feesThe total that would be due is $2,($for three quarters; $for the exchange due to damage; $1,for the damaged T-meter; $for the recent supply order; $for the shipping fees associated with the expedited shipment and refusal of said shipment via ***; and the $return processing fee) aside from not charging the amount due for the PostBase contract ($936.00) FP will reduce the amount by almost 48% to $1,to bring this to a resolution quickly
Initial Consumer Rebuttal /* (3000, 9, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are several discrepancies or disagreements that we will respond to:
Paragraph One: (in regards to using FP brand ink cartridges)
The last time we purchased FP brand ink cartridges was on July 10, 2013, purchased from Mail Quick onlineI have attached a copy of my invoiceI did not purchase these directly from FP but the invoice clearly indicates these were FP productsI am also attaching a copy of the website page from Mail Quick indicated under Item Description as a "genuine FP red ink cartridge" and a "brand-named product
Prior to that I ordered ink cartridges directly from FP on March 13,
We did not violate Section 2.d of the contract
As far as the FP response statement "The business did not accept this as they requested to have the new equipment shipped." That is a statementWhen I received the replacement Tmachine I was taken aback because I was expecting the new machine PBI was NOT informed that I would be sent a replacement THad I know one was available I would NOT have signed a new agreement and we could have continued on the original contract
I called FP as soon as the replacement Tmachine arrived and asked then about keeping the original contractThey refused stating the new contract supersedes the current contractThus I believe I was deceived into a new contract
Paragraph Two:
We disagree and will not accept the statement of "user neglect"We have used FP brand products even though we did not order them direct from FP
Paragraph Three:
We will not pay for damage caused by neglect - because there was NO neglect
We will pay out the remainder of the original term that expires November
We will not pay the programming and shipping fees for the PostBase machine because FP was emphatically told numerous times not to ship it prior to the actual shipping date
We will not pay for the $for the recent supply order because we will return it
We will pay $for three quarters as stated with the understanding that the original contract signed 7/31/and expiring in November is ended and will not be renewedWe are doing this out of desperation to sever ties with a company that uses deceptive tactics and has very poor customer serviceAnd it appears we are not alone when you look for complaints and reviews from other unsatisfied customers
I will return the two Tmachines and the unused ink cartridges to FP
I need written confirmation from FP that they accept the cancellation of the original agreement and that the second agreement dated 02/28/is null and void
Final Business Response /* (4000, 15, 2014/05/22) */
Attached is the tracking information from ***, and yes the meter that was to be shipped out was picked up at 3:01PM from the sorting facility in Elk Grove, however the line that is prior to that will show that the package was scanned by *** at 12:44PM when it was picked up at our office in Addison, ILBy the time the request had been made to have the equipment stopped it had already been picked up by *** from our facility as *** call was at 12:45:24PMIn their response on 4/the business stated that "FP was emphatically told numerous times not to ship it prior to the actual shipping date." As from the aforementioned statement that is not accurate as the conversation was on the same date and time that the meter had been shippedSending out a meter is not a quick process as it needs to be programmed specifically for each individual user and that process had started earlierAgain, a number of things had been done for and offered to the business despite the business' claimsReceiving an exchange for a current meter that is listed as a discontinued, but supported product so as to be upgraded from - however while a sudden backorder resulted in an that exchange was done to ensure that the business was not without a meter for a prolonged period of time
The business states that they never insisted that the meter be rushed to them, but that is the basis for the entire complaint - their current meter was experiencing issues (inoperable due to their misuse); they had upgraded to a new meter but were not sent the equipment due to a backorder on FP's endIf the first T-was not inoperable then there would have been no issue in waiting for the PostBase as the business had just ordered ink, but they were not able to use the current meter so FP programmed and shipped an additional T-(again a discontinued, but supported product) at no expense to the business to ensure they were not down for any additional time during the backorderAgain, the business was offered a credit toward their invoice for the short time they were down and the ink they had purchased was going to be taken back and creditedTheir order was pulled and processed right away, but still the business refused delivery, and had refused any and all offers made by FP
This is a link to the USPS DMM: http://pe.usps.com/text/dmm300/dmm300_landing.htm as from the original complaint of the business when they had stated that they called and spoke to the USPS and were told that they only regulate postage, they can see that they might have been misinformed by whomever they spoke
Knowingly or not, the business is still in breach of their contract
FP will make a final offer to cancel the contract once the equipment is returned and the amount of $is paid to close the accountFP has reduced the amount owed from $3,encompassing the contract and fees associated with the account to $2,297.79; and again to $1,and now finally $while the business has not moved from their original offer of $
Final Consumer Response /* (4200, 13, 2014/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the 5/4/response from FPAgain there are several outright untruths to their response
We did not knowingly breach our contract regarding purchasing FP ink supplies from another sourceThe ink cartridges purchased were clearly FP brand productsWe did not damage or neglect the machine
We did request the stop of shipment on the new PB meter on the morning of March 25, I spoke to***I have a copy of the*** tracking sheet that indicates the machine was picked up by Fed X at 3:pm on March 25, The shipment could have been pulled therefore, FP's statement that our request was not made until after the shipment is FALSE
AT NO TIME did I "insist" the new meter be shipped to us immediately
I was NEVER told that I would receive an exchange on the current meter before receiving the new meter! Again, if I had known I could get an exchange, why would I have agreed to a new meter and contractThis is ridiculous
In the same conversation with *** on March 25, (as stated in my original complaint) I emphatically requested to void the new contract
Yes I willingly signed a new contract with the misleading information I was given that we had to upgrade without EVER knowing a replacement was available
I strongly disagree with FP's statement of "going above and beyond to assist the business"FP is not assisting us by falsely accusing us of neglect or damage to the machineFP is not assisting us by responding with statements that are untrueFP is not assisting us by requesting we pay $1,
As stated in our 4/24/response we will pay $for three quarters with the understanding that the original contract signed 7/31/expiring in November is ended
We will return the two Tmachines and the unused ink cartridges to FPI request written confirmation from FP with the acceptance of the cancellation of the original agreement and the second agreement 2/28/is null and void
As a long time past customer we are requesting FP accept our offer and end this dispute
Consumer Response /* (2000, 21, 2014/06/11) */
We accept the offer from FP to pay their offer of $as per their response dated 5/22/This payment represents final resolution to this dispute with the understanding that no further action will be taken with our company, Stearns Super CenterWe will return the two Tmachines and the unused ink cartridges to FP

We have attempted to reach the business several times over to discuss the account and bring this to resolution

We apologize as no mention of a lack of meter function was made when we had talked with the businessThe overall operation of the meter was discussed as well as an opportunity to change out the equipment to a different model to fulfill the term of the agreementThe option was declined and the
business returned the equipment, which resulted in the invoicing for the full contract termThe business has been contacted by FP and offered a resolution to close the account Regarding the return of postage, FP is a pass-through for postagePostage funds are held by the ***, and the *** requires a signed letter from the business requesting the exact amount of postage to be returnedFP submits the requests to the ***; the processing of the request and return of the postage may take to weeksThis process is already underway and the business will receive the remaining postage balance of $from the ***

Initial Business Response /* (1000, 5, 2014/04/26) */
To address the concerns of the business in the complaint; a rental agreement was signed between the business, SECO-LARM, and FP Mailing Solutions on October 10, for an OptiMail postage meter at a rate of $for a month term
(Attachment pp.1)On the agreement page under Terms and Conditions it is stated that the equipment is self-installable and the business can contact Customer Care for help with the installationWhen the business contacted FP they had indicated that they were unable to operate the meter properly and had thought that it was the fault of the equipmentIt was told to the business on October 25, as well as November 6, that in order to have the meter function they would need to have postage available to downloadIn the Terms and Conditions: Section 4.bit is stated by the USPS that funds must be available with the USPS before the meter can be reset (Attachment, Highlighted, pp.3) and Section 8.a/ 8.g/ 8.hexplain in detail the Acknowledgement of Deposit Requirement by the USPS (Attachment, Highlighted, pp.5) and the full USPS Acknowledgement - Section 11; specifically 11.d and 11.e(Attachment, Highlighted, pp.6)
Page of the Attachment shows the account of the business as seen by FP and the USPS as well as the transaction history of the meterThe business was able to complete a "0" reset - the act of resetting for $0, which by this action it demonstrates that the meter was in proper working order, however the business had not yet made funds available to download onto the meter and throughout the time that the equipment was in the possession of the equipment they had never made funds availableThis action is a direct violation of the aforementioned sections as the business did not only have a contract with FP, but also with the USPS as the meter holds and prints US CurrencyWhen FP was in possession of the equipment it is required that any postage on the meter is removed and refunded to the account of the business with the USPS, however the result of the refund was $as again no postage was downloaded because none was made available to the USPS by the business
The postage meter cannot be owned by the business as it is the sole property of FP, one of the authorized manufacturers by the USPS, as no individual business may own a meter because it prints US CurrencyAs stated in Section 6.i(Attachment, Highlighted, pp.4) the agreement can be cancelled due to the violation of the agreement by the businessAs the business was certain it was the functionality and operation of the equipment, FP had offered a different model to be rented, but the business refused and persisted to return the equipment despite being informed on November and 12, that they were under contract for the full month term
As stated in Section 3.I (Attachment, Highlighted, pp.3) that the business is required to return the equipment to FP at their own expense and that FP can charge a Return Processing FeeIn this instance, FP has not billed the $Return Processing Fee and had invoiced the business the amount of $- the billing due for the term of the agreementAs there was no issue with the equipment as demonstrated by the actions of the business and attachments, and the Return Processing Fee had already been waived; FP will close out the account upon receipt of the $payment due by the business
Initial Consumer Rebuttal /* (3000, 7, 2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had received in the unit (which was a used unit) and then proceeded to try to set it upMany hours were spent on the unit and trying to get through to FP technical support (which were some of the most unhelpful and condescending people it has been my misfortune to talk to)
Our tech support team reviewed the installation manual and it seemed that there was some problem with the machine as it would not connect to the mailing serviceAgain many hours spent waiting for the FP technical support department and then they had our technical support team run through several steps with the unit (which were not documented in any of the manuals and fairly convoluted)
After about days of this calling back and forth it seemed that the unit was installedAt that point we tried to print a $stamp on an envelopeThis failed miserablyWe just wanted to make sure that the ink would stick to the gloss stock that we use
At that point we boxed the unit up to send it back
FP did not offer to exchange the unit for another equivalent oneInstead they pushed us to get a different model that would not print to the mailing media that we use
We will pay the outstanding balance as long as the contract is terminated
Final Business Response /* (4000, 9, 2014/05/10) */
Again, in the USPS DMM and the Terms and Conditions where this is referenced: Section 4.bit is stated by the USPS that funds must be available with the USPS before the meter can be reset (Attachment, Highlighted, pp.3) and Section 8.a/ 8.g/ 8.hexplain in detail the Acknowledgement of Deposit Requirement by the USPS (Attachment, Highlighted, pp.5) and the full USPS Acknowledgement - Section 11; specifically 11.d and 11.e(Attachment, Highlighted, pp.6)A $imprint would not have been able to be printed until funds were deposited into the postage account with the USPSMoreover, the initial download needs to be for the aforementioned funds, not a resetAny errors experienced were predicated on the fact that no funds had been made available to the USPS in order to be downloaded on the meterHowever, the final point made by the business of payment of invoice with the termination of the contract is the same offer previously offered by FPOnce payment is received the account will be considered closed as the business requested
Final Consumer Response /* (2000, 11, 2014/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The only part of this that we are satisfied with is the agreement to the termination of the contract
We are still very dissatisfied with the serviceWe tried in good faith to work with the tech support who were very rude and at times combative as well as unprofessional
When we asked to return the unit since it did not meet our needs we were directed to the cancellations department which tried to lease us equipment that we could not use
None of these items were addressed and only the continual responses to sections of the contract were presented
Our payment has been sent out and we await final confirmation that the contract has been terminated

The offer described is not one that is provided by FP Mailing, as it is an offer made by a similar company in the industry - a competitor of FPThere may have been some confusion regarding the offers provided to the businessThe postage payment options are listed with the terms and conditions that
govern the rental agreementThere are several options for funding the postage meter / account, of which two of the options have no fees associated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kevin ***

We have closed out the account with no balance due by the business

The issue is being resolved directly with the business

Initial Business Response /* (1000, 5, 2014/07/05) */
When*** from the business spoke to our Customer Care on April 15, based on the information given, FP had sent out a replacement ink cartridge and an RA was issued for the cartridge that the business had ordered priorThe RA,
RAXXXXX, has previously been given to the business and once the ink cartridge is returned to FP with that RA number the credit will be issued to the businessWith the last meter exchange that had been done and the postage pulled from the returned meter, the business has $in their account with the USPS that is available to download and they have used $in postage with imprintsThe business is still in possession of the first meter from August 2013, serial number XXXXXXX, and it still needs to be returned per the USPS Terms and ConditionsOnce returned, any remaining postage in that meter will also be available to the business
Initial Consumer Rebuttal /* (3000, 7, 2014/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have already returned the meter with serial number XXXXXXX, that is mentioned aboveThey have since sent us meter number XXXXXXXWe are STILL waiting on the new cartridge from APRILWe are NOT paying anything for the past months! We were told that they cannot find our cartridge that we returned to them with the meter on 5/16/
Final Business Response /* (4000, 13, 2014/08/08) */
FP received the package from the business, sent FedEx day on Friday July 23, XXXX - XXXXXXXXXXXX, which was days after the business had previously indicated they shipped the meterNo ink cartridge had been returned with the meter so the RA could be processed, and the business indicated as such with a note in the box stating that the only returned item was the postage meter (Attachment pp.1)Also attached (Pages - 6) are the pictures of the condition of the meter as it was received back by FP from the business - the equipment was broken, either prior to shipment or due to negligent packing prior to shipmentFP had not billed the business for the repair of the equipment
The final attachment (pp7) is the delivery confirmation that the business had received an additional ink cartridge, sent at no chargeThe business had their meter unlocked due to credit reasons as they still need to pay the open invoices as an additional ink cartridge was sent at no charge and as such no RA needs to be processedThe business was able to download $in postage on August 7, onto meter serial number XXXXXXX which was received several months ago
Final Consumer Response /* (4200, 11, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have since returned two meters and all of the ink cartridgesIt is irrelevant at this point why they haven't sent us another ink cartridgeIt has been almost ten months since we have had a working meter/ink cartridgeWe are being charged a monthly fee with out working equipmentWhen we signed the contract it was under the pretense that all equipment must be in "good working order." That has and is still not the caseWe want our account to be credited for the amount charged and WORKING equipment or to be relieved of the contractual obligation and the final meter will be returned

Initial Business Response /* (1000, 5, 2014/07/31) */
Attached is the contract that the business had entered into in which they are referring (Attachment pp.1), also attached are the Terms and Conditions that the business had agreed to when entering into the contract (Attachment pp- 6)
The sections highlighted in the aforementioned Terms and Conditions state that the business not only entered into an agreement with FP but also with the USPS and by doing so must ensure that they make funds available in order to download onto the meter, failure to do so can subject them to penalties by the USPS (Attachment pp- highlighted)Pages and of the attachment demonstrate that the business never unlocked the meter once it was shipped, did not attempt to install the meter, and did not make a deposit of funds to the USPSPage of the attachment was FP's attempt to offer to the business he ability to take the equipment back as well as an offer for a different means of connecting the meter to download postageNo response had been given by the business
The documents clearly demonstrate that the business was in violation of the contract Terms with both the USPS and FP; therefore FP will assess both the value of the contract and the Return Processing Fee, totaling $
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company was not given proper means to attempt installation of equipment, reason why meter was not installedFP did not give alternate options for meter in contract; they only suggested different meter which would have cost much more each monthThat was the point when Company adviced FP we could not go for more expensive meter & would sent equipment backNO one attempted to help until we called back ton find out why we had an outstanding billAt that point then FP made attempts to provide alternate solutions for meter on contract
By this point manager is upset from lack of customer service provided by FP & advices we are not to be held for charges
Nedless to say, FP has the worst customer service I have EVER dealt with & will make sure to let everyone I know, NOT to do business with them
They should have been much more flexible, helpful & made more attempts to please the customerApparently they DON'T care about their customers only about getting money by screwing people over
Not sure where the amount above was obtained, but we do NOT owe that to the FP
Have a great day!!
Final Business Response /* (4000, 9, 2014/08/13) */
As previously stated and demonstrated by the prior attachment, the business would have needed to make postage available to the USPS in order to be able to download said postage onto the meter and operate itThe business indicated that the equipment that was received was not qualified to be used in their office and that is why another meter option was provided to themYes, the larger meter that has more functions would be an increase in price, as the price increases as the product's functions and capabilities become more advancedAn exchange could have been done to their current equipment, but the business did not operate the first meter so it could not be assessed as to what issues, if any, exist
The day in which the previous response was filed, the business spoke with FP's Credit Manager and he had agreed to come to a settlement with the business and waived the return processing fee and lowered the amount due to $- a final invoice was sent confirming the amount owedThat reduced amount will still be honored
Final Consumer Response /* (4200, 11, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our Business has closed out any contract with FP & will NEVER do business with FP again!
We have NO further comments since FP does NOT value customer satisfaction!
Have a great day!
Close Case!!

Initial Business Response /* (1000, 5, 2014/03/02) */
In July,*** from the business had contacted our office in regard to the operation of the meter and had been given options on upgrading as requestedOn September 3, 2013*** again contacted our office to notify that they did not want
to upgrade or look at other options, but rather cancel their account and return the equipmentThe business was informed that they were under a contract and that if they were to return the equipment they would be billed for the remainder of the term of the contract.*** from the business had contacted our office as well on September 11, stating that she was not happy with the operation of the equipment and would be returning itPage of the attachment affirms what had been addressed with the business, that the meter performed to its specifications and that it was within the correct range for the amount of mail that the business had been processingIt also affirms that the equipment performed the entire time that it was in possession of the business as they continued to add postage / and were able to run all of the postage in the meter down to $
The business had been informed of the contract that they had signed (Attachment pp1) as well as terms and conditions (Attachment pp- 6)The meter operated and continued to operate based upon the information givenThe business did not accept an option of an upgrade nor troubleshoot any issues that were prevalent with the meterThe invoice the business received was for the remainder of the term, and FP did not bill the return processing feeHowever, this invoice was sent out when the equipment was returned in September and so the call and the letter referenced that the business received are from a collection agency, which is a separate company than FP, as the business was more than days past due and unresponsive to FP's requests to address the billingThe letter and content of said letter could not be controlled by FP as previously mentioned, due to the fact that it is a separate company
Initial Consumer Rebuttal /* (3000, 7, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business did give us the option to upgrade for an additional monthly fee for a meter that was supposed to do what the one we did have from them didn'tThey refused to take any responsibility for the meter not working the way that they stated it shouldWhen I signed the contract I was supposed to receive a meter comparable to the *** meter that I hadI didn't receive anything of the sort but dealt with it for as long as I could since it was less expensiveWhen I or*** contacted them for assistance, we did not get any help or solution that was acceptableMost of the time, it would not measure the mail correctly and therefore had to drive to the post office miles away to mail things out which was explained to them when we calledThe statement showing me putting postage on and off the meter does not show the countless hours I paid wages for my employee to fight with the meter
I responded to every statement that I received from FP Solutions since I returned the meterI have attached the letters and faxes that I sent with absolutely no response until I received the letter from their attorney and the phone call threatening me that they would throw me in jail if I did not come to Illinois
Final Business Response /* (4000, 17, 2014/05/10) */
As stated in the original rebuttal to the complaint of the business, one of their employees had refused the exchange, an exchange being defined as a replacement of the same model, or any other options provided (being an upgrade to another model as the operation of the current model was not preferred by the business) in an effort to help resolve the issuesReturning a working meter while still under contract does not release the business from said contract
Since the onset of this, FP has reduced the amount owed by the business from $to $removing the return processing fee; again reduced to $300.00; and once more to $for a total of $(almost 80%) removed from what was owedThe business had refused to pay any of the remainder of their contract until the final statement in which they offered to pay $FP has made a number of concessions to resolve this matter both now and prior to the complaint where the business has not made any attempt to come to a middle groundFP is going to hold at the request for payment at $in lieu of the $owed and once received the account will be closed
Final Consumer Response /* (4200, 11, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FP keeps stating that I opted for the less expensive modelYes I did because they told me it would work similarly to the one I currently had from ***I obtained their postage meter on 2/6/which is dead in the middle of the busiest work time in my career as a tax accountantI worked with what I had as I had no choiceWhen I started complaining, I received no help except that I should upgrade and pay more money for their upgradeIf I did that, I would have just stayed with the *** meter that I had beforeI switched to them to save moneyThe lack of customer service with FP Solutions is what finally made me return the meter as they never wanted to help and the postage meter they sent to me did not work at all like they said it wouldIt was not easy to use and didn't work most of the time (would not measure properly)The letter and content and actions by the collection agency may not be controlled by FP, but they are representing their company therefore they are responsibleIn an effort to settle it from my side, I will pay the meter rental that went through November for $That is all I feel that I am responsible for

Initial Business Response /* (1000, 5, 2014/04/29) */
The request to refund the postage had been submitted to the *** as FP does not have the ability to refund postage as postage funds are held by the***We had requested that the business submit a letter requesting the refund so that we
can follow up with the*** on their behalfThe*** will be sending their refunded postage, $300.00, directly to the business
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When David Hanson called me the day after my complaint was filed, his verbal response does not match this written responseI was to submit a letter to FP, not the***I sent the postage money to FP when the account was setupWhy would I contact*** when I didn't sent them the check?
Final Business Response /* (4000, 9, 2014/05/09) */
The***, not FP, holds postage fundsThe letter submitted to FP for the refund of their postage funds was submitted to the*** on their behalfThe business does not need to take any further action as the*** will be refunding the money directly to them
Final Consumer Response /* (2000, 11, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I received our money

Initial Business Response /* (1000, 5, 2014/08/08) */
The business, when asked about the status of the delivery of the equipment, was told on March 3, that it should ship that dayDue to an influx of orders it did not ship the day in which it had been anticipated however the business
did not incur any rental billing and would not incur any rental billing until days after the equipment shipsPage of the attachment is FedEx tracking information, incomplete tracking information as the equipment was not delivered / accepted by the businessPage of the attachment shows a second tracking number as a second meter was prepped and shipped from FP's office on March 10, and signed for by the business on March 12,
Page of the attachment, highlighted, is the correspondence between the business and the sales representative at FP regarding the shipment and no urgency was expressed by the business regarding the delivery date and time, nor had there been any communication from the business to cancel the orderPage is the first indication of the request to cancel, days after the signed receipt of the equipment
While FP apologies that the equipment did not leave on an anticipated date, the business incurred no charge, however FP did have to re-program and re-ship a second meter due to the delivery issues of the first shipment
FP would be willing to ship the equipment to the business, at their expense, to complete the term of the agreementShould the business elect to move forward with the cancellation of the account they will be liable for both the term of the agreement and the Return Processing Fee as stated in section 3.iof the Terms and Conditions (Attachment pp- highlighted) for a total of $
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide the paperwork that I was property disclosed for the lease of this business machineI also need a breakdown as too how the current bill is $, when I look at your terms and the actual fee is $per monthAnother example of their fraudulent business practices
The entire postage machine was returns by certified mail #XXXX-XXXX-XXXX-XXXX-XXXX, "unopened" to FP mailing solutions on 5-12-
As previous mentioned, I had verbal conversations that are noted with the rep,***, which confirms that he promised the machine in 3-business daysIf necessary, I will file a small claims lawsuit against this rep for misleading information if necessary
I'm in the process of moving forward to the state district attorney's office with a formal complaint against*** the rep, and FP mailing solutions for fraudulent business practices
Final Consumer Response /* (4200, 11, 2014/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will rescind my complaint with the D.A's office if FP solutions is willing to settle for $125.00, which will be paid with 48-hours of acceptance
Final Business Response /* (4000, 13, 2014/09/12) */
To bring this to a final resolution, FP will accept the settlement offer of $and once paid, will consider the matter closed

There is no billing due from the business on this account

Initial Business Response /* (1000, 5, 2015/06/12) */
Per *** *** with the business, all issues have been resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issues was the terrible
customer serviceYes, the issue was finally fixed but not because they contacted meIt was fixed because I spent another hour trying to get someone on the phone to help get our machine up and runningWas the person I talked to informative? Yes they wereDid they correct my issue? Yes they didDid they do what they said they would do? No they did notThat is a problem for meYou can't sweep issues like this under the rug and "oh, I did as little as possible so everything is good now", I'm sorry but that's very poor customer service
Final Business Response /* (4000, 9, 2015/06/26) */
FP Appreciates the constructive criticism that the business is provided, and with that, FP once again will apologize for the experience the business had
The date and time in which the business attempted to contact FP was during rate change (taking effect Sunday, May 31, 2015), and the increased call volume - while expected during this event, is unfortunate when the business is unable to reach our customer service department to have their concerns addressedAgain, FP would like to apologize for this experience
FP values the businesses that they provide their service to, and is currently finalizing development on a new customer portal that will allow for a more robust customer experienceWhile this is not yet available, we hope that the business will be pleased in the near future in having the options available to them whenever needed
Final Consumer Response /* (2000, 11, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the response that I was looking for the first timeI understand about the rate change and because of that, they should have been preparedAfter all, they are one of the larger providers of postage machines and I don't think they got that way by offering poor customer service
I am glad to hear about a new agent portal as well because what they have now is simply put, out dated
Thank you for the response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***