FP Mailing Solutions

Initial Business Response /* (1000, 5, 2014/05/28) */
This complaint was filed with our own information and should not be applicable as there is nothing and no one in which to respondPlease have the case removed from our records

ScamDO NOT USEThe machine hardly ever workedAfter one year I called to canale since my contract was for one yearWas told my conract renewed for another months and I would have to keep paying until then and if I don't mail written notification with days it will renew againI was never informed of this in the beginning or at end of termThey say I agreed to the termsI must have agreed based on what the sale associate told meWhat a scamNot even friendly about itBad Company I will go out of my way to let every business I know not to even think about using this companyI even had to buy a new computpor in the beginning for because after I recieved the machine was told it only wokrs with windows

I saw/read quite a few negative reviews on this company so I thought I submit a review of my own experience with the companyOur lease with another BIG company was up for renewal and we wanted to find something cheaper than what we were currently being offered to renewWith FP, we were able to cut our lease expense in halfAlso, we made the switched because it was hard to get an issue resolved with the current companyThey didn't respond to emails, phone calls were nightmares, and their rates went upThey started charging a monthly fee if you added postage to your meter over what was your allowed maximum per month! What? I definitely did not want to stay with them for another years!
The equipment arrived with an incorrect sealant and a missing letter tray catcherI contacted the company by phone and was told by a rep that the tray catcher was extraI provided them a copy of the contract by email that both items were listed as part of the contractA week later a catch tray arrived in the mail, and a few days later another catch tray and the same sealant were mailed to usI contacted them again by email to inform them of this, but the rep never respondedA few weeks later I called again following on the sent email and a rep named Martha took my call (different from the first)Martha was awesome! She checked and told me that the sealant was on order and will be shipped to us as soon as they arrivedA few hours later she called and left me a voicemail that the sealant was on its wayShe called me again to make sure I got the messageThe sealant arrived the same week, and she sent me a prepaid postage via email to send extras back to the companySo overall, not a good start, but everything was resolved to my satisfaction...thanks to Martha! I have to commend her for providing excellent customer serviceThey need to hire more employee like her

Initial Business Response /* (1000, 5, 2015/06/12) */
The issue has been resolved directly with the business
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They waived the fee for the ink cartridge

Initial Business Response /* (1000, 5, 2014/08/29) */
The matter has been resolved between the business and FP

Initial Business Response /* (1000, 5, 2014/12/19) */
The information that would have been called for this contact was provided to FP based on a lead request that was submitted to a third party and then to FPThe request was for a postage meter, which was why the representative of FP had
contacted themThe contact name and phone number are both the same as on the report filed, but the email address we have is ***@outlook.com
Regardless of the information that was provided, please understand that FP was not and is not trying to conduct business in a fraudulent manner as any business seeking to get a postage meter would need to enter into a contract with FP and the USPS, as this is a federally regulated industryFP does not conduct business as any other entity as FP is the postage meter provider
The information for this person / business has been removed from our database and they should not be contacted any longer

We have attempted to reach the business several times to discuss the account and bring this to resolution
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Initial Business Response /* (1000, 6, 2014/08/04) */
The business was contacted by our Technical Support and Product Specialist and they were able to resolve the issueA credit of one month's rental has been applied to the business' account due to the inconvenience experienced

We had worked to resolve the matter directly with the business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. FP-Mailing apologized and has agreed to remove the charges.  My account...

balance with FP has been changed to $0.00.
Sincerely,
Mark [redacted]

We have attempted to reach the business several times to discuss the account and bring this to resolution.

Initial Business Response /* (1000, 5, 2015/06/12) */
Per [redacted] with the business, all issues have been resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issues was the terrible customer...

service. Yes, the issue was finally fixed but not because they contacted me. It was fixed because I spent another hour trying to get someone on the phone to help get our machine up and running. Was the person I talked to informative? Yes they were. Did they correct my issue? Yes they did. Did they do what they said they would do? No they did not. That is a problem for me. You can't sweep issues like this under the rug and "oh, I did as little as possible so everything is good now", I'm sorry but that's very poor customer service.
Final Business Response /* (4000, 9, 2015/06/26) */
FP Appreciates the constructive criticism that the business is provided, and with that, FP once again will apologize for the experience the business had.
The date and time in which the business attempted to contact FP was during rate change (taking effect Sunday, May 31, 2015), and the increased call volume - while expected during this event, is unfortunate when the business is unable to reach our customer service department to have their concerns addressed. Again, FP would like to apologize for this experience.
FP values the businesses that they provide their service to, and is currently finalizing development on a new customer portal that will allow for a more robust customer experience. While this is not yet available, we hope that the business will be pleased in the near future in having the options available to them whenever needed.
Final Consumer Response /* (2000, 11, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was the response that I was looking for the first time. I understand about the rate change and because of that, they should have been prepared. After all, they are one of the larger providers of postage machines and I don't think they got that way by offering poor customer service.
I am glad to hear about a new agent portal as well because what they have now is simply put, out dated.
Thank you for the response.

We have been attempting to reach the business directly to ensure that this has been brought to a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I resolved the problem with George [redacted] help so the monthly fee will remain...

the same for the next 12 months and the contract will automatically cancel per George [redacted] agreement. Sincerely, 
Gary [redacted]

The matter was resolved directly with the business.

We have attempted to reach out to this business on multiple occasions but have been met with an unwillingness to troubleshoot the issues that are being experienced. The business was able to download $90.00 on October 21st, after the funds had been made available.   If the business would like...

to keep the meter and continue to use it, we will credit the rental charge for the first month due to the time it had taken to get it operational. We would also like to speak with them to ensure they have no other questions regarding the operation.   However, if the business would like to proceed with returning the equipment, FP would allow for the return of the equipment and not bill for the full contract term, but would ask that the business cover the initial shipping costs and establishment of the account of $162.50. Upon the return of the equipment and payment the account will be closed.

The business had been in possession of and used an FP postage meter since they entered into their first agreement in November 1997. Upon the return of the equipment, the business was billed through the remainder of their term, but based on the notification given, would be responsible for only the...

time they were in possession of the equipment – through September 2015. As the account had been submitted to collections, FP will notify the agency and closeout the collection notice.

The accounts appear to be properly linked and able to download postage, moreover the representative will follow up with the business.

The quarterly invoice was issued on 9/30/15 and the invoice for the damaged meter was issued 10/05/15. Both of these invoices had been available to the business to view online at any time, and they had been mailed out to the business’ address. On 10/23 a payment was made for the quarterly invoice....

On 11/24/15 a partial credit had been issued to the account to lower the cost of the damaged meter. On 12/18/15, the account had been locked due to the past due invoice issued on 10/05/15 – more than 60 days beyond the issue date of the invoice, and 30 days beyond the due date. The lock on the account was done per the terms and conditions cited – moreover no late fee had been assessed, and an additional credit issued. On 12/29 payment was made on the account for the past due invoice, and the account was unlocked.

The return of the equipment and closure of the account had been approved by the CET Manager on 9/7/2017, with no scheduled return date for the equipment. This would allow for the business to use the reminader of their postage and return the equipment at their leisure. The billing would cease once FP...

received the equipment, so there would be no future billing due for the remainder of the contract term.  Unfortunately, with the return of the equipment not taking place until December the account was being placed in collections for non-payment of invoices dating back to the prior year. The full contract term invoice had billing with the past due payments and totaled $3,969.12.  FP has since pulled the account back from collections and adjusted the amount due by the business, by removing any late fees and prorating the quarterly invoice to $734.65. We would expect that the business remit payment for this amount as the invoices were generated prior to their contact with our office.