FP Mailing Solutions

We are currently undergoing an issue with FP Mailing Solutions. To keep this short, we canceled the service two years ago and we returned the rented postage meter when it was requested. Since then, they have turned us over to a collection agency and REFUSE to return any of our calls. If you have a choice, DO NOT do business with this company.

Initial Business Response /* (1000, 5, 2015/06/12) */
The issue has been resolved directly with the business.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They waived the fee for the ink...

cartridge

Initial Business Response /* (1000, 5, 2015/09/04) */
The matter is being resolved directly with the business.

Initial Business Response /* (1000, 5, 2014/05/31) */
Our office has been working with the business to either get them an analog modem connector for the PostBase model they have or change to another meter type altogether so they can continue to connect their meter and download postage...

however we have not been able to bring this to a complete resolution as contact on the side of the business has not been available due to circumstances outside of their control. Our representative has kept in contact and will be available with one of the aforementioned solutions.

Initial Business Response /* (1000, 5, 2015/05/29) */
The ink order had been processed and was delivered to the office of the business on May 22, 2015.
Before the order had been processed, as a courtesy the business had been contacted in regard to upgrading their current meter, before...

any additional funds had been spent for supplies toward the current meter. The meters are regulated by the USPS because they hold postage funds; subsequently this is the reason that the contract for the meter had been automatically renewed. Moreover, this would be the reason that a new agreement would need to be signed in order to change the current meter.
At this time, the business has the ink that had been placed, and when interested in changing their current meter, may contact us.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We had received three ink ribbon, and it should last till the end of the contract of the current meter and we will cancel the contract.
Thanks!

Initial Business Response /* (1000, 5, 2014/07/24) */
This matter has been resolved directly with the business.

Initial Business Response /* (1000, 5, 2015/06/12) */
As requested, the amount due for the lost scale will be removed from the invoice.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very...

much. We appreciate FP Mailing Solutions resolving this issue favorably.

Initial Business Response /* (1000, 5, 2014/05/30) */
This is not a business that is conducting matters in professional manner. The attachment shows the manner of in which this business has conducted itself when communicating with FP Mailing Solutions. This business has filed two cases with...

the Revdex.com against FP Mailing Solutions: one as FP Mailing's own Customer Service Case #: XXXXXXXX and this case as their own business. Page 1 of the attachment is a demonstration of the types of repeated derogatory posts that are made on social media sites from the business to FP and page 2 (and 3) of the attachment is the statement of the business that they are going to take that action. Prior to that on pages 4 and 5 of the attachment the business claimed that the contract was filed out by the sales representative and insinuates fraud after having had the equipment and used it for over two years.
Page 8 is the agreement order form that the business said they did not complete, this is an online order that was completed over several web pages and verified the users IP Address as they advanced to the next page. If the IP Address was not a match the order would not continue as this is for a postage meter rental, and such is a federally regulated industry, which is why the meters are on automatically renewing contracts. Pages 9 through 13 of the attachment are the Terms and Conditions of the contract of which the business is bound.
The emails indicate that an offer had been given to settle the account for a lesser amount owed, however at this time due to the actions of this business no settlement will be offered or entertained and the full contract will be enforced until they have been remedied.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FP Mailing solutions claim of
"not a business that is conducting matters in professional manner"
is their opinion and inflammatory in nature. FP claims that We agreed to their terms and conditions which we do not recall. Specifically as part of their terms and conditions there is an unreasonable clause in their terms.
"shall automatically, without any action by either party, renew for a period of one year (a "Renewal Term") at the end of such Initial Term. At the end of such Renewal Term, this Agreement, again, automatically renews for an additional Renewal Term, unless terminated in accordance with the terms of Section 10. FP will not notify the Customer that the Initial Term or any Renewal Term is ending.
c. FP can change the monthly rate and fees after the Initial Term upon notice to Customer.
d. Either party to this Agreement may provide notice to the other party of its intent not to renew this Agreement pursuant to paragraph (b) above. Such notice must be in writing and must be delivered to the other party no later than ninety (90) days prior to the end of the Initial Term or then-current Renewal Term."
What normal small business or person know what their plans are 90 days before the new renewal invoice shows up in the mail after 2 years of service?
I offered to pay an addition month for canceling but they insist on 12. It is almost extortion.
FP's offer as described in their response
"The emails indicate that an offer had been given to settle the account for a lesser amount owed" is a joke
They are saying we owe them over $220 for the 12 months of unused rental since the machine was returned and offered to lower it $40. How about lowering it by $200. That would be reasonable and accepted.
FP's claim of "repeated derogatory posts that are made on social media sites from the business" is also not true
Social media post were made and they are my opinion
The whole point is post your opinion.
The social media remarks are all true and FP's non response seems to be part of their corporate culture instead of being good corporate citizen.
This is the post I made on Facebook
"BUYER BEWARE!!!!!! FP requires 90 days before ea 12 mo auto renew to cancel your acct. Do you know what your business needs are 90 days out? Did you read all of your terms for all your products and know them all 24 months ago
[redacted]
The bottom line is their terms are unreasonable and FP is not willing to make a reasonable compromise.
Too bad FP does not exemplify what better business is or care about repeat or referral business.
Lastly, the claim about 2 cases as they state above. The first was not filled out correctly so a second case was filed.
Please close case #XXXXXXXX it was filed by mistake.
Regards
[redacted]
Final Business Response /* (4000, 15, 2014/07/25) */
To restate the prior comment, a postage meter holds and essentially prints US currency and therefore must always remain on and under contract with the manufacturer and the USPS as the USPS regulates the postage and must approve the terms of the contract. It is a requirement in the industry to be under contract at all times and the contracts will always renew. This is not a specific business practice done by FP to an individual business but rather the terms of the industry that are given to a business in a form of a contract needing to be enacted if they would like to utilize the benefits of having a postage meter. FP must abide by the regulations set forth by the USPS and any business electing to enter into a contract for a postage meter from FP, or any other manufacturer, are subsequently bound to the same terms. FP is not a rental company as the business states, the particular contact that was executed is for the smallest meter on a rental contract.
Again, FP did not assess the Return Processing Fee for $250.00 which would be in addition to the contracted amount of $239.92, and so the settlement amount offered was a reduction from the original amount of $489.92 down to $180.00 which is a decrease of over $300.00 (+60%). FP will again offer a final settlement amount of $101.38.
Final Consumer Response /* (4200, 11, 2014/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FP Mailing solutions auto renew policy is unreasonable and by design it takes advantage of small & large business to keep them hooked in for an additional year if they do not comply with their unreasonable 90 day 12 month auto renew policy THAT IS NOT BETTER BUSINESS.
As they stated, They own the meters and rent them.
The fact that they are approved by USPS is good to know but does not mean they need to be BAD business citizens.
The fact is that FP is a rental company. I have returned the rented hardware and would be happy to pay an extra month or 2. FP's reduced settlement went from $221.00 to $180.
This is a reduction from 12 months to 10.
AS far as we are concerned. We do not owe them more than a months' rental of $15.95 but are happy to settle this for an extra month but not ten months.
The use of social media to give a truthful review of a business is an actual review and FP should take heed.
Buyer Beware of unfair and unreasonable business policy is not defamatory. Unfortunately the social media did not get their attention other than to ignore it and delete it where they could.

The quarterly invoice was issued on 9/30/15 and the invoice for the damaged meter was issued 10/05/15....

Both of these invoices had been available to the business to view online at any time, and they had been mailed out to the business’ address.
On 10/23 a payment was made for the quarterly invoice. On 11/24/15 a partial credit had been issued to the account to lower the cost of the damaged meter. On 12/18/15, the account had been locked due to the past due invoice issued on 10/05/15 – more than 60 days beyond the issue date of the invoice, and 30 days beyond the due date. The lock on the account was done per the terms and conditions cited – moreover no late fee had been assessed, and an additional credit issued.
On 12/29 payment was made on the account for the past due invoice, and the account was unlocked.

Initial Business Response /* (1000, 5, 2015/06/18) */
We have attempted to reach the business a number of times both via phone and email to address their concerns, but they have been unresponsive. FP had received the equipment back earlier this week from the business, but a return of the...

equipment does not negate the business's obligation to their contract.
While we apologize for whatever issue the business had experienced with the meter and power cord, and any issue for a credit could have been addressed, but the main issue would be to ensure the business had an operable meter. Upon investigating their account, no funds had ever been made available by the business to their USPS account for postage in order to make the meter work. This a violation of the USPS terms in the Terms and Conditions of the agreement, Section 4.b. Without postage in their account to be downloaded onto the meter, the meter would be inoperable.
Moreover, no payment has been made by the business in the amount of $260.00 - an initial flat rate shipping fee had be paid, in the amount of $21.85. Currently the business would have received an invoice billing for the term of the contract in the amount of $287.47 and at this time no additional return processing fee has been assessed. In order to bring this to a resolution, FP will not assess the return processing fee and offer a reduced amount due to $150.00. Upon payment of the settlement amount, the account will be considered closed. As an alternative, FP would be happy to send the business out another meter and credit the business the time that they were without the equipment, as long as the business can fund their account as required by the USPS in order to ensure the equipment will be operable once received.

Initial Business Response /* (1000, 5, 2014/08/14) */
The business has filed this complaint against FP Mailing Solutions, as we are the manufacturer of the equipment, however their complaint is with a local sales representative for a business they referred to as WI Copy, not an employee of...

FP. That being said, no postage meter includes postage in the monthly rental rate as no manufacturer controls the postage - it is the responsibility of the business renting the postage meter to make funds available to the USPS so that they may be downloaded onto the postage meter.
FP received the contract on May 14, 2014 and it was processed and shipped on Thursday May 15, 2014 - being received on Monday May 19, 2014: FedEx tracking number: XXXXXXXXXXXX. Billing on the account began on May 28, 2014 and it was for the following quarter.
FP would not know the conversation had between the business and a non-FP employee; Therefore FP is requesting that this complaint be deemed out of prevue as it was inappropriately filed against the wrong business.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The main complaint has NOTHING to do with postage. That was a detail provided in parenthesis to specify the contract.
THE COMPLAINT FOR FP SOLUTIONS IS:
That they are going to continue dragging us under with their three year contract despite our complaints within 30 days, within 60 days and AGAIN with 90 days directly with THEIR customer service that we would like to nullify the contract completely due to dissatisfaction with the FP solution service as a whole. To hold us to a contract that was sold to us by a third party is entirely FP solutions responsibility, as the third party cannot help us with nullifying the contract. You chose the third party as a qualified sales representative - it is FP's responsibility to train them appropriately and ensure that customers are even able to receive the correct quotes. Clearly, FP did not take care of that responsibility in the case of WI Copy and now they are just going to shrug it off as, "oh well". That is a sign of very poor customer centricity within FP's company overall.
Final Business Response /* (4000, 9, 2014/08/26) */
Correct, FP Mailing Solutions is the holder of the contract as the equipment is owned by FP, however the service in which the business has an issue is not FP as the business did not speak with FP - it is with the local representative. There is no fault with the function of the equipment or the product, but rather with the local service - the representative in which the business decided to enter into the agreement through. If this were to be likened to another industry, say automotive, an end user would not be able to stop payment on a car note with a lender nor take issue with the car manufacturer for what was said by a sales representative of an individual dealership. WI Copy is a wholly owned independent business from FP Mailing Solutions and as such FP has no control of the operation of their business. They are authorized as a distributor to rent, lease, and service accounts.
No complains had been expressed to FP regarding the equipment until August 7, 2014 when they requested to cancel the account. If the business would put in writing that they would no longer want to be serviced by the local representative for their meter as this is where the issue stands, then FP will take on the service of their account directly. Moreover, once the account is transferred, FP will credit the business three months rental payments for the time in which they have received the equipment while not knowing what the actual dissatisfaction with the service is, less the issues in the initial complaint that were addressed. So with that, FP also requests that the business explain what the service issues are so that these too can be addressed.

Initial Business Response /* (1000, 5, 2014/08/14) */
The business had called in regarding an error that they had received on the meter, and the meter was exchanged. The business was able to download postage onto the exchanged meter on August 5, 2014 (Attachment pp.5) however the meter would...

not operate as the business was using counterfeit ink cartridges in the meter. Using unauthorized ink in the postage meter will result in the meter to cease working. After the business confirmed that they were using non-FP brand ink, the business had been offered the opportunity to purchase the correct ink so that the meter will function properly despite having breached their contract (Attachment pp. 2, Section 3.c.). The business had refused and was vulgar with and berate a number of FP's staff. The business requested a copy of their contract as they had requested to cancel their account. They were informed that they would be held to the term of the agreement. The business had then persisted to call an FP representative in upwards of 12 times in a row to dispute the contract, similar to the way in which they persisted with emails (Attachment pp. 6 - 11).
FP had agreed to release the business from the contract once the equipment was returned (as required by the business - see Terms and Conditions, attachment pp. 2, Section 3.h.) and if they agreed to pay for any and all damage they had caused by their use of counterfeit ink cartridges. The business confirmed via email that they would pay for the repair of the equipment (Attachment pp. 6). FP does not know the extent of the damage as the equipment has not yet been received, but the value of the equipment is $1,000.00 as available to the business' on their account page (Shown in the Attachment pp. 3 and 4).
FP does not hold the postage as it is in an account with the USPS for the business. Once the equipment is returned the postage can be pulled from the meter and the business can then submit a signed letter on their letterhead requesting the exact amount of the refund. This letter can be forwarded to FP and it will then be processed with the USPS. The postage will be sent directly to the business by the USPS.
No refund would be due for ink cartridges as they were not purchased from FP.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all. After doing my research I found that a 1 year contract that has to be canceled 90 days before the end of the contract is not a valid contract and will not be honored by ESSI. If this goes to Litigation we will Litigate this as Class Action.
FP's claim of using counterfeit ink cartridges is not true. They are Ribbons not Ink Cartridges. All of the ribbons are manufactured by the same manufacturer, they look exactly the same except FP's ribbons have a FP sticker on it. I have checked the ribbon that was in the machine at the time and there is nothing wrong with the ribbon. It spins both ways no problem. In the past I ran an envelope that was too thick through the meter and broken the ribbon. This indicates that the ribbon is not what damaged the meter as the gears inside are tough enough to break the ribbon. The ribbon did not cause any damage to the meter.
I was told by [redacted] that the gears are damaged that drive the ribbons and the repair is not that expensive. I have received a quote to replace the gears for $59 from another vender. We will not be paying $1000 for the meter.
When you talk about using vulgar language look at your business model! It is not customer friendly. I sat on the phone with [redacted] and all he did was play games with me and he tried to trick me. [redacted] promised he would fix my meter and he did not.[redacted] actually told me the repair of the meter was not that expensive. That is how he tricked me into sending the email.
FP blows a lot of smoke and it will not work with me!
:-(
Final Consumer Response /* (4200, 11, 2014/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please define the term embossed?
Please define the term embossed into the side of the cartridge?
Final Business Response /* (4000, 17, 2014/10/10) */
Attached are photos of an FP ink cartridge, no sticker and an embossed (being defined as: molded into the plastic side of the cartridge) FP logo.
As the business has not presented any potential resolution from their end while rejecting any and all offers made by FP while seeking to make defamatory comments, FP will pursue the full extent of the contractual obligations due by the business.
Regarding the refund of postage, per the USPS the business must submit a signed letter requesting the exact dollar amount of the refund on company letterhead to FP at which point it will be sent to and processed by the USPS.

We have attempted to reach out to this business on multiple occasions but have been met with an unwillingness to troubleshoot the issues that are...

being experienced. The business was able to download $90.00 on October 21st, after the funds had been made available.
 
If the business would like to keep the meter and continue to use it, we will credit the rental charge for the first month due to the time it had taken to get it operational. We would also like to speak with them to ensure they have no other questions regarding the operation.
 
However, if the business would like to proceed with returning the equipment, FP would allow for the return of the equipment and not bill for the full contract term, but would ask that the business cover the initial shipping costs and establishment of the account of $162.50. Upon the return of the equipment and payment the account will be closed.

We cancelled our contractual service with FP & returned the equipment as per our contact. FP shipped the equipment back to us with no correspondence or reason & proceeded to invoice us for another annual contract and quarterly services. We emailed, left phone messages, provided delivery receipts to them on numerous occasions with no response.

Thomas, in their finance department called our accounting department personnel and left a threatening, disrespectful message to our employee without warrant or fact was totally unprofessional and displayed unacceptable business practices. We provided their CEO & Dir. of Human Resources a copy of the voicemail transcript (although the voicemail message was much more abhorrent!) & factual documentation of our case. They should be embarrassed and ashamed, especially since they are the ones dropping the ball on our account.

I do not recommend doing business with this company. We live in a service oriented world and to be treated subpar by a business is unacceptable!

The current meter that the business was using had gone through the decertification process by the [redacted]. FP is the...

manufacturer of the equipment and the local representative that had visited the business is a separate entity from FP. While FP had notified the representative and the business of the decertification, FP had not received notification of the intent to cancel the account. This particular account is slated to have new equipment sent, at no additional cost, to fulfill the remainder of the term as the current agreement is still active as it has [redacted] regulations that need to be adhered to until the return of the postage meter.

Should the business not want the exchanged equipment, that shipment will attempt to be stopped, and upon return of the current equipment the account will be closed. There is a current open balance on the account of $294.52 which incorporates two quarterly invoices. Upon payment of one of the invoices, which includes billing for 2015, and the return of the equipment the account will be closed.

As the business added postage to the meter at the end of December, upon the return of the equipment any remaining postage will be able to be pulled from the meter and put into their account with the [redacted]. Any remaining postage will be refunded by the [redacted] in accordance with their policy as found in the U. S. Postal Service DMM® 604.2.8 and 604.9.3.

Complaint: [redacted]
I am rejecting this response...

because: 
From: [redacted] [mailto:gs[redacted]law.com] Sent: Thursday, July 21, 2016 2:10 PMTo: [redacted] <[redacted].[redacted]@chicago.Revdex.com.org>Subject: complaint #[redacted]
 
Dear Sir Or Madam,
 
I received an email stating “Revdex.com has received the complaint that you submitted on 6/20/2016 against FP Mailing Solutions. For your records, this complaint was assigned ID [redacted] in our system. Before Revdex.com can proceed with the conciliation process, we need some clarification from you on the following issues. Can you please verify if this complaint has been addressed to you properly by the business?”
 
I could not respond on the Revdex.com site and was told to use the above email address.   The complaint has not been addressed properly by the business, FP Mailing Solutions.  In response to my initial complaint, FP Mailing Solutions responded as follows:  “We will check into the information provided and contact the business directly to reach a resolution.”  However, FP Mailing Solutions failed to contact me to discuss any resolutions.  Based on the failure of FP Mailing Solutions to contact me as they claimed they would do, I responded that their response was rejected. 
 
It has been almost a month since FP Mailing Solutions said it would contact me to resolve, with no attempt by FP Mailing Solutions to contact me.  It is hoped the above provides the clarification your requested.  If not, please feel free to give me a call.  Thanks
 
Best Regards,
 
/s/ [redacted] S. [redacted], Esquire
[redacted]
[redacted]
[redacted]
[redacted]     [redacted]
Facsimile:        [redacted]
Email:              gs[redacted]law.com
 
 
[redacted]

As I am writing this I am going on 18 minutes on hold to get someone on the phone to help me with my problem.

The last time I had to call for assistance I was on hold over 20 minutes. This is ridiculous. I cannot believe that a company that is committed to "providing an ultimate level of customer service" can think that having customers waste a half hour waiting to talk to some is acceptable.

22:14 and counting...this is ridiculous.

We are resolving the matter directly with the business.

Printed a label from my PostBase45 that was cut off. I called FP Mailing Solutions customer service and asked for credit from but was unlucky and spoke with lifeless Sarah. Sarah just kept on saying that she couldn't do anything about it with a very monotone voice. I understand it's my mistake that the lablel was cut off but why not offer some sort of log where they can check how much to refund? You can tell she didn't care about the customers I couldn't find any sincerity in her voice. How can they not offer refunds or some sort of log where my postage can be stored if ever I need to reprint them? Very unprofessional company and did nothing to remedy my issue. They basically communicated to me that is was my fault and Im on my own and they can't do anything and I just lost $65 of our company money because their machines ONLY print. They're a great company until you need something. They keep their processes simple.. Sign ya up, collect their monthly payment and then leave ya alone.

FP is unaware of any outstanding issue on this account as the balance on the account was waived on September 28, 2016 – prior to the...

filing of the complaint. There is nothing due from the business.