Franklin American Mortgage

Everyone we worked with at Franklin American in Springfield, MO was great! They took the stress out of a major move We didn't have to worry about how things were going, because they always kept us pleasantly informed We would highly recommend!

I've only had one other mortgage 30+ years ago, now paid off I never had any trouble with it, from a well-know bank FAMC is the worst I can imagine dealing with They have horrible customer service Every step takes multiple phone calls They get nothing correct They send letters with deadlines that are meaningless 1)The property I purchased was declared in a flood zone six months after closing FA sent me a letter telling me I had days to secure a flood insurance policy days later they sent me a policy that they had secured for me at three times the cost it should have been A kind insurance broker dealt with them for three months trying to get my money back and to prove to them that I was insured with a policy that met their criteria He told me it took weekly phone calls to representatives who assured him it would be taken care of I'm fairly sure I never got back all of the money I lost during that three month period 2) They paid my homeowner's insurance bill twice and raised my payment to cover the overage They seemed to think this shouldn't be a problem I gave up on that and my insurace company applied the difference to my car for that year 3)They sent me a bill for yearly shortage on the escrow account, with payment amounts to reflect the result of paying or not paying the shortage Two days later, I got a statement with the increased payment I managed to get the shortage paid over the phone and was assured that the payment would not increase I got a statement the next month with the increased payment Another phone call, with assurance that it would be corrected That would be a real miracle if it happens 4) I asked for removal of taxes and insurance from escrow because of so much mismanagement One month later, nothing has even been started -- no record of my request The most recent representative I spoke to gave me an email address to request the removal again I got a bounce back on the address 5) I closed on this propery on March 1, The mortgage payment has increased almost $per month in that time, thanks to the escrow account If I could afford to dump this company, I'd do it in a hearbeat I'd recommend avoiding them at all cost

This is the worst mortgage company I have ever dealt with The right hand does not know what the left hand is doing You wait on the phone for about minutes before you can actually speak to someone Terrible voice prompt system HELP! I have been waiting for an escrow refund for over a month and half Terrible company!

I was very pleased with the customer service I received today Had an issue with correspondence in the beginning (because I had just purchased my home) and mailed my first payment to the wrong address It showed as a late payment, but when I called, worried, they told me very adamantly that they were on top of it and would get things sorted out I was able to email them the check payment, and they promptly reviewed the email, and directed me to what I needed to do
Instead of giving me the run-around, or just sending me through the typical processing, they gave me personal attention without seeming bothered by me The gist I get on this company is they are simply a growing company still getting some of their bearings but are rising to the challenge I appreciated everything they did for me today

FAMC sold our loan while we had an open claimWe jumped through all their required hoops for the, then they sold our loan with no apparant consideration to the fact that we had a pending claim, and now neither FAMC nor the new company have or can find the remaining claim balance, which is now owed to the contractors who now completed the workThey are missing almost $Each company keeps telling me to call the other companyI should not have to chase this money downThe FAMC claims process is a miserable process

Great company great experience

Great!

Great experience from start to finish! All questions were answered promptly and professionallyThey made a stressful process easy, will recommend to anyone who is looking to by a home or refinance

Friendly service and very flexible to your schedule and needs10/would recommend

Thank you so much for the help! You made the process so easy and seem lessI will definitely uses you guys again!

Franklin American Mortgage has phenomenal programs, service and integrityTop Notch

I had a positive experience with FAMCThe processors and loan officers were fast and efficient in getting me closed on timeTwo thumbs up!

They made the process that has a reputation of being difficult into something easy and stress free! I cannot say enough good things about our mortgage person Nikki A***She was always a phone call away and made the process go smooth and painlessShe was awesome and I'll recommend anyone I know looking for a lender to go see Nikki with Franklin Anerican

Brent and Lauren from the Greenville, South Carolina office were just great to work with! They were with us every step of the way and on top of the whole situation from start to finish! Would recommended them to everyone! Thanks much

Franklin American Mortgage did not pay the correct property tax for my home loan After several calls, it finally was paid in Now that the tax law has changed for 2018, I no longer can deduct my taxes on my return Their error cost me $ I have tried for months to get a reimbursement for their mistake, but they have given me the run-around After months and numerous calls, they have finally closed my complaint without reimbursement I submitted all the evidence of their mistake via the fax number they provided along with my tax statements
We have paid all our mortgage payments on time and have been ideal customers that any reputable mortgage lender would love to have It's unfortunate that Franklin American has opted to treat their customers with such blatant disregard

My relationship with this company started off great, the loan originator helped me get my credit score well above what was required I was honest with him about my financials and my credit history Finally in August months after my initial application I was given a pre-approval letter and was able to put inn offer on a house That is what we did, on Aug with a closing date of 9-30- As the closing day approached I could sense something was not going well communication slowed and other employees from across the country started to ask for documents days before closing I was still being assured that a closing would happen on time as long as I submitted everything to them by a certain date, I did meet all their deadlines Needless with just days before closing an appraisal finally gets ordered and I began to get nervous I started asking questions and I was receiving vague or no responses at all days after initial closing date we get a rather harsh rejection of loan email It was written in all caps in a very large font and was incredibly unprofessional I'm not arguing the reasons why a denial was given just the delivery and timing was terrible The reasons given was known about weeks before it went to underwriting They still made me pay for an appraisal and insurance binder and continue to conference call credit reporting agencies I will not ever recommend anyone to waste time with this company

We've purchased a number of homes, and our experience with Franklin American Mortgage was by far the best we've ever had The entire process was seamless and the rate was very competitive We've already recommended Mike Gat Franklin American to friends and family!

My experience is with Andrew *** whom I have know & worked with for around yearsAdam is one of the hardest working and hands on loan officers I have known and worked with in my years in the businessNo detail is too small for him, and as a business he attends all of his closings , which I have not known another loan officer to doHis knowledge of loan products and ability to explain and assist in determining the best route for his clients is unequaledI recommend his services without hesitation

Great Experience for first time home buyersVery detail and process oriented, made everything very simple Would definitely use again

I am a Realtor and my husband is a Realtor/appraiserWe consider Franklin American Candy M*** and the staff there to be top notch and refer customs to them frequently due to the quality of their service!