Franklin Collection Service is a third party debt collection agency that collects past due debt on behalf of the original creditor, our client. FCSI reached out to the original creditor, AT&T, about the debt in the name of [redacted] and was informed it is a valid and due debt in the amount...
of $235.93, it is a Uverse account # [redacted] that was installed on 7-20-14 and disconnected on 8-4-15 at the same address listed in this correspondence. A final bill was requested and will be mailed to [redacted] when it is received. If there is a reason you feel you do not owe this debt ,all of that information will need to be sent in writing so it may be investigated by the original creditor. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
We did not even own the home until the summer of 2015, nor do I know whose phone number that is. Please check the records on the property and previous owner.
Regards,
[redacted]
I reviewed Ms [redacted]'s account in which we reflect that credit deletion was requested on more than one occassion and we have requested it again upon reqeipt of this letter. We do not have any control over the credit reporting agencies updating their files. We have once again requested...
deletion and are very sorry for any inconvenience. Thank you.
The account was requested to be removed from the credit reporting agencies immediatly as promised, we do not have any control over how long the credit reporting agencies take to update their files. I have again today requested it be deleted. Thank you.
FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collections. The...
account has been closed to a zero balance and it was never reported to the credit reporting agencies. Thank you.
Upon review of Mr [redacted]'s complaint, I show we received his account for collection on 9-3-2015 and sent a letter notifying him of the delinquent account on or about 9-4-2015. We placed several calls to the number provided with no answer or...
return call. The first conversation we had with the consumer was on 12-23-2015 to which he made a payment in full on the account. He states he paid on 12-18-2015 and that did not happen at FCS. The payment made on 12-23-15 was processed on 12-24-2015 and at that point the following day all businesses were closed due to the Christmas Holiday. Today is the first working day since his payment processed in order for us to send an electronic file notifying the original creditor of the payment. That file will be uploaded today and the original creditor will process that file but we have no control over how long it will take them. Thank you.
We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumer. Services were Uverse TV, internet and voice beginning 12-29-2015 until disconnected 2-4-2016. The consumer was sent 5 receivers that were never returned that make up $750...
of the outstanding debt. We have requested the billing statements from the original creditor and have sent them to Mr. [redacted]. Thank you.
FCSI received the account for collection from our client on 9-21-11 in the amount of $163.56, having sent letters and no return phone calls, FCSI reported it to the credit bureaus but not until 11-4-11. Still after no response to...
letters being sent we never received anything directly from the consumer requesting validation or explanation of any dispute he may have. We have reached out to our client and they validated the debt, stating it was services rendered to Mr. [redacted] on 4-4-11 and we have forwarded an itemized final bill from the original creditor to the consumer as proof of the debt as requested. We have notified the credit bureaus of his dispute. Thank you.
FCSI reached out to the original creditor to verify the validity of the debt. The original creditor referred the Uverse account #[redacted] on 10-28-16 in the amount of $1406.52 with an original install date of 12-20-14 and disconnected on 10-17-2015 in the name of [redacted]. The consumer...
contacted the original creditor and was advised to return the equipment and after an investigation was opened it was determined that an adjustment was denied since the equipment was not returned within the allotted time. Copies of the final bills have been forwarded to the consumer for documentation of the charges. The original creditor has informed that the charges are sustained and due. Thank you.
A validation letter has been sent to Ms [redacted] and we have reached out to our client [redacted] and they confirmed the debt is valid and due. We have never spoken to Ms [redacted] about this and she is welcome to call our office and speak to a representative for more details about the debt. Thank you
The account was referred to us by our claient as a valid and due account. We have sent an itemized statement to Ms [redacted] as proof of the debt as she requested and have noted her account as disputed and reported it as disputed to the credit reporting agencies. Thank you.
We reached out to our client AT&T and they informed us this is a valid and due debt. It is for account number [redacted] for internet service. It was active from 5-20-2014 until 9-6-2014. The balance is $162.95 and service was provided at [redacted], CA. in the name of...
[redacted]. We have sent a final bill from ATT to [redacted]. Thank you.
I reflect that we received the account for collection for [redacted] on 11-19-2012 and sent several letters as well as made several calls with either no answer, no return call or being hung up on after identifying ourself. When we spoke to the consumer on 9-8-2015, a payment was taken over the phone...
for the balance of the account and after the payment was posted there was a request sent to the credit reporting agencies to have this deleted. We have absolutely no control over the Credit Reporting Agencies updating their files and doing their job. We only give an estimated time of removal based on the credit reporting agencies history of completion, not on when FCS requests it to be removed. We had already requested it to be deleted and with a conversation with the consumer yesterday another request was sent for deletion and again I say we have absolutely no control over the credit reporting agencies updating their files. Thank you.
He has requested validation of the debt we are attempting to collect and I have requested that validation be sent to the address he provided in this complaint. We also have notified the credit reporting agencies that he is disputing this. Thank you.
We no longer have the account in our database. The original creditor AT&T retracted the account prior to this complaint and we have requested all credit reporting be deleted. We no longer are attempting to collect this debt in any way. If there...
is anything further we can do please don’t hesitate to contact our office.
We reached out to the original creditor AT&T and they informed us that this is a valid and due debt and they are sending Mr. [redacted] a copy of his final bill. This is a Uverse account #[redacted] it was installed 3-20-2013 and disconnected 9-24-2013 with a remaining balance of $514.35....
We have noted his account as disputed to the credit reporting agencies. We do not buy nor sell debt and only collect debts we are given as valid and past due from our clients and in this case AT&T. Thank you.
These are the worst people that I have ever had to deal with. Very rude and unprofessional. I had a bill and instead of trying to work with me they put a judgement against me. Completely embarrassed me. I ended having to pay them all the money I had in my checking and savings or they were going to take me to court. Didn't care that it was my gas and grocery money and I have an 8 year old son. On top of that, after I paid them off, they still left a balance on my credit report. And I had received a letter of paid in full! These people are committing fraud. When I called back to have the balance removed they said the only way to remove it is by paying them off again!! On top of everything else they said I had another balance for something else. I paid them off again but am very unhappy with the way I have been treated.
When we reviewed the account, we did report it to our clients as paid in full and the credit reporting agencies were notified as well. We have again after receipt of this concern sent another notice to the CRA's to have it removed. We have no control over the CRA's doing their job in removing,...
we can only make the request that they do , which we had done prior to this complaint. Thank you
We have reached out to the original creditor with the consumers concerns and they have put a hold on the account for at least 60 days for further investigation. We have reported this to the credit reporting agencies as disputed and will cease collections during the investigation. Thank...
FCSI has done an extensive search to find where the number [redacted] has been dialed and have come up with nothing. We do not reflect any calls being placed to this number. I have taken the extra step to ensure there are none going forward by blocking the number [redacted] from being dialed...
as a precaution. It is never FCSI's intent to call a wrong number, it is not monetarily feasible to do so. We apologize for any inconvenience and hope this resolves any further issues. Thank you.
Franklin Collection Service is a third party debt collection agency that collects past due debt on behalf of the original creditor, our client. FCSI reached out to the original creditor, AT&T, about the debt in the name of [redacted] and was informed it is a valid and due debt in the amount...
of $235.93, it is a Uverse account # [redacted] that was installed on 7-20-14 and disconnected on 8-4-15 at the same address listed in this correspondence. A final bill was requested and will be mailed to [redacted] when it is received. If there is a reason you feel you do not owe this debt ,all of that information will need to be sent in writing so it may be investigated by the original creditor. Thank you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
We did not even own the home until the summer of 2015, nor do I know whose phone number that is. Please check the records on the property and previous owner.
Regards,
[redacted]
I reviewed Ms [redacted]'s account in which we reflect that credit deletion was requested on more than one occassion and we have requested it again upon reqeipt of this letter. We do not have any control over the credit reporting agencies updating their files. We have once again requested...
deletion and are very sorry for any inconvenience. Thank you.
The account was requested to be removed from the credit reporting agencies immediatly as promised, we do not have any control over how long the credit reporting agencies take to update their files. I have again today requested it be deleted. Thank you.
FCSI reached out to AT&T with the consumers concerns and the tracking number provided and after their investigation, they requested the account to be adjusted to a zero balance and removed from collections. The...
account has been closed to a zero balance and it was never reported to the credit reporting agencies. Thank you.
Upon review of Mr [redacted]'s complaint, I show we received his account for collection on 9-3-2015 and sent a letter notifying him of the delinquent account on or about 9-4-2015. We placed several calls to the number provided with no answer or...
return call. The first conversation we had with the consumer was on 12-23-2015 to which he made a payment in full on the account. He states he paid on 12-18-2015 and that did not happen at FCS. The payment made on 12-23-15 was processed on 12-24-2015 and at that point the following day all businesses were closed due to the Christmas Holiday. Today is the first working day since his payment processed in order for us to send an electronic file notifying the original creditor of the payment. That file will be uploaded today and the original creditor will process that file but we have no control over how long it will take them. Thank you.
We have reached out to the original creditor AT&T, and they have informed us that services were provided to the consumer. Services were Uverse TV, internet and voice beginning 12-29-2015 until disconnected 2-4-2016. The consumer was sent 5 receivers that were never returned that make up $750...
of the outstanding debt. We have requested the billing statements from the original creditor and have sent them to Mr. [redacted]. Thank you.
FCSI received the account for collection from our client on 9-21-11 in the amount of $163.56, having sent letters and no return phone calls, FCSI reported it to the credit bureaus but not until 11-4-11. Still after no response to...
letters being sent we never received anything directly from the consumer requesting validation or explanation of any dispute he may have. We have reached out to our client and they validated the debt, stating it was services rendered to Mr. [redacted] on 4-4-11 and we have forwarded an itemized final bill from the original creditor to the consumer as proof of the debt as requested. We have notified the credit bureaus of his dispute. Thank you.
FCSI reached out to the original creditor to verify the validity of the debt. The original creditor referred the Uverse account #[redacted] on 10-28-16 in the amount of $1406.52 with an original install date of 12-20-14 and disconnected on 10-17-2015 in the name of [redacted]. The consumer...
contacted the original creditor and was advised to return the equipment and after an investigation was opened it was determined that an adjustment was denied since the equipment was not returned within the allotted time. Copies of the final bills have been forwarded to the consumer for documentation of the charges. The original creditor has informed that the charges are sustained and due. Thank you.
A validation letter has been sent to Ms [redacted] and we have reached out to our client [redacted] and they confirmed the debt is valid and due. We have never spoken to Ms [redacted] about this and she is welcome to call our office and speak to a representative for more details about the debt. Thank you
The account was referred to us by our claient as a valid and due account. We have sent an itemized statement to Ms [redacted] as proof of the debt as she requested and have noted her account as disputed and reported it as disputed to the credit reporting agencies. Thank you.
We reached out to our client AT&T and they informed us this is a valid and due debt. It is for account number [redacted] for internet service. It was active from 5-20-2014 until 9-6-2014. The balance is $162.95 and service was provided at [redacted], CA. in the name of...
[redacted]. We have sent a final bill from ATT to [redacted]. Thank you.
I reflect that we received the account for collection for [redacted] on 11-19-2012 and sent several letters as well as made several calls with either no answer, no return call or being hung up on after identifying ourself. When we spoke to the consumer on 9-8-2015, a payment was taken over the phone...
for the balance of the account and after the payment was posted there was a request sent to the credit reporting agencies to have this deleted. We have absolutely no control over the Credit Reporting Agencies updating their files and doing their job. We only give an estimated time of removal based on the credit reporting agencies history of completion, not on when FCS requests it to be removed. We had already requested it to be deleted and with a conversation with the consumer yesterday another request was sent for deletion and again I say we have absolutely no control over the credit reporting agencies updating their files. Thank you.
He has requested validation of the debt we are attempting to collect and I have requested that validation be sent to the address he provided in this complaint. We also have notified the credit reporting agencies that he is disputing this. Thank you.
We no longer have the account in our database. The original creditor AT&T retracted the account prior to this complaint and we have requested all credit reporting be deleted. We no longer are attempting to collect this debt in any way. If there...
is anything further we can do please don’t hesitate to contact our office.
We reached out to the original creditor AT&T and they informed us that this is a valid and due debt and they are sending Mr. [redacted] a copy of his final bill. This is a Uverse account #[redacted] it was installed 3-20-2013 and disconnected 9-24-2013 with a remaining balance of $514.35....
We have noted his account as disputed to the credit reporting agencies. We do not buy nor sell debt and only collect debts we are given as valid and past due from our clients and in this case AT&T. Thank you.
These are the worst people that I have ever had to deal with. Very rude and unprofessional. I had a bill and instead of trying to work with me they put a judgement against me. Completely embarrassed me. I ended having to pay them all the money I had in my checking and savings or they were going to take me to court. Didn't care that it was my gas and grocery money and I have an 8 year old son. On top of that, after I paid them off, they still left a balance on my credit report. And I had received a letter of paid in full! These people are committing fraud. When I called back to have the balance removed they said the only way to remove it is by paying them off again!! On top of everything else they said I had another balance for something else. I paid them off again but am very unhappy with the way I have been treated.
When we reviewed the account, we did report it to our clients as paid in full and the credit reporting agencies were notified as well. We have again after receipt of this concern sent another notice to the CRA's to have it removed. We have no control over the CRA's doing their job in removing,...
we can only make the request that they do , which we had done prior to this complaint. Thank you
We have reached out to the original creditor with the consumers concerns and they have put a hold on the account for at least 60 days for further investigation. We have reported this to the credit reporting agencies as disputed and will cease collections during the investigation. Thank...
you.
FCSI has done an extensive search to find where the number [redacted] has been dialed and have come up with nothing. We do not reflect any calls being placed to this number. I have taken the extra step to ensure there are none going forward by blocking the number [redacted] from being dialed...
as a precaution. It is never FCSI's intent to call a wrong number, it is not monetarily feasible to do so. We apologize for any inconvenience and hope this resolves any further issues. Thank you.