Fred Meyer Jewelers Inc

Thank you for contacting Fred Meyer JewelersWe are grateful for getting the opportunity to resolve this concern
Your information has been shared with the Regional Sales DirectorOnce he is finished investigating this concern, he will be reaching out to you
Thank you-
Customer Service

The Regional at this point in time will be in contact with the Customer, they have identified the details needed. I will update once the Regional updates me with the status

This case has been addressed and resolvedThe customer is happy
The customer came in and we re-examined the ringThis ring belonged to her mother and is very wornIt has diamonds and rubiesdiamonds are missing, but none were the diamonds we previously replacedThe goldsmith
recommended that prongs be re-tipped to prevent more from falling outprice would have been $We offered to do all the work for $She said she wanted to think about it In the attempt to resolve this we offered to do all the work for $150, she said that would satisfy herCustomer left the ring for repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I would like all of the past interest to be applied to the principal balance of my account instead of going toward the interest portion
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, except for the fact that most the people I've talked to at Fred Meyer don't seem to want to admit there was a problem with this situation at allAs if the fact they didn't know where my ring was for weeks and falsely informing me a random woman had it were acceptable actionsSincerely, *** ***

Thank you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices regarding your experience with merchandise purchased in our store location We are grateful for good Customers who let us know of their concern and give us an opportunity to correct a situation such
as yours
Our Fred Meyer Jewelers/Littman Jewelers credit card is financed by ** *** *** ***Due to third party privacy laws we (Fred Meyer Jewelers) do not have access to your account informationThey can be reached at ***In Order to give your e-mail personal attention, it will be forwarded on to our Regional Supervisor, since their offices have the day to day responsibility for the operation of the location your are working with, they will want to contact you from their locationPlease expect a call from them in the next two business days.Thank you again, for taking the time to contact us and you can be assured that we will make every effort to eliminate the recurrence of consumer dissatisfaction such as yoursSincerely, Jewelry Customer Service

Thank you for contacting Fred Meyer Jewelers.In response to this concern, the Regional Sales Director reached out to the Customer and explained that the lost or stolen item would most likely be covered under a homeowners policyOur Guarantee clearly states in the terms and conditions provided upon
purchase that the guarantee doesn't cover lost or stolen jewelryThe Regional also offered a discount on a replacement

We notified the Customer on 8/that the store had her original ringShe picked it up on 8/The ring never left our possession, it was sent to the wrong store by the jeweler and we caught it there so no customers were involvedNo other person had their ring but Fred Meyer Jewelers
Customer asked for a free diamond anniversary ring to match as "compensation"As promised the Vice President called her and we are honoring her request for a free anniversary band at no chargeIt will arrive the 3rd week of September and she will be responsible for the Lifetiime Jewelry Care Plan purchase if she would like thatShe will also be signing a release
Case resolved

Thank you for contacting us, currently we are investgating this concern and will connect with you shortly
Thank you

I find it quite amusing that you chose to quote my entire responseObviously it was done to give the illusion that you actually provided any meaningful response to my complaint, when in fact, all you did was respond with practically the exact same verbiage that you did in your original responseI was hoping that this could be resolved amicably but unfortunately, it has become obvious that FMJ has no interest in doing what little is needed in order to remedy this situationThe lack of care in the response to my complaint (particularly the omission of any response to the more troubling details of this situation), and over an online order of only about $100, provides all the evidence I needBut in regards to the small pieces of additional information you provided in your response, I will respond to them brieflyTo my point #regarding your selective honoring of orders and potentially illegal bait & switch tactics, your answer that you can only disclose information regarding my order is entirely irrelevantI did not ask about anyone else's specific ordersInstead, I'm inquiring about the rationale used and steps taken regarding your overall handling of the entire "technical issues" situationI want to know WHY you chose to cancel mine and not others - something you continue to refuse to answerAlso, the image I attached includes no identifiable informationSo not only does your response fail to even acknowledge this portion of the complaint, it's very unfortunate (and convenient) that you choose to hide behind that extraneous response. Secondly, you noting that I placed two orders is equally irrelevantI did not file a complaint regarding the order that was delivered, only the one that was notAnd regardless, my first order was for a single item that totaled only $As I stated in my original complaint, the order you failed to fulfill was for two items to be used as giftsThe order that was fulfilled was an item for myselfBut the bigger question your response brings up is why are you even referencing my other order? Was the fact that I placed two separate orders, so that I could keep my gift purchase and personal purchase separate, the reason you chose to cancel my order? Do you feel like you somehow did me a "favor" by selling me an item for the agreed upon price on your website? If so, why is it that you refuse to say so? I have been asking this same question for almost two months and have yet to receive any answer whatsoever.Again, it is unfortunate that you have failed to make a good faith effort to resolve my complaint and continue to trivialize the "inconvenience" you have put me throughI have offered a number of equitable options and have even said that I'd be willing to listen to other alternatives that you would provide, but you have refused to do soAlthough I thank the Revdex.com for providing the medium and helping to facilitate communication, it appears FMJ is unwilling to take it seriouslyI don't really understand why, as it probably has cost them more in responding to my complaint as it would have in fulfilling my orderTo Fred Meyer Jewelers, I'm still open to negotiating for an equitable solutionPlease respond back via Revdex.com or through my contact informationOtherwise, I will be appealing to the state attorneys general in my state as well as yours regarding your unfair practicesIf you choose not to, I hope that the Revdex.com recognizes that you have failed to act in good faith and downgrades your rating on their siteAt the very least, other consumers like myself will be able to see the details of this situation on Revdex.com's website for the next several years

Thank you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices regarding your experience with merchandise purchased in one of our many store locations We are grateful for good Customers who let us know of their concern and give us an opportunity to correct a
situation that should not exist
In Order to give your e-mail personal attention, it has been forwarded on to the VP Office of the storeSince their offices have the day to day responsibility for the operation of the location you are working with, they will want to contact you from their location once they have reviewed the concern.Thank you again, for taking the time to contact us and you can be assured that we will make every effort to eliminate the recurrence of consumer dissatisfaction such as yoursSincerely,
Jewelry Customer Service

*** *** account is financed by TD Retail Card ServicesDue to third party privacy laws we (Fred Meyer Jewelers) do not have access to account information, nor do we have the power or authority to alter the financial agreement between Ms*** and TD
We have worked with TD on Ms
*** behalf and were able to have them work out an agreement with Ms***Any future communication should be made directly with a TD representative by calling
Thanks,
Fred Meyer / Littman Jewelers

Complaint: ***I am rejecting this response because:
My interaction was sorely with the Jewellers where I bought a mare watch battery and paid for it fully in cash; not through a credit card that I never had in the first placeIf there was any agreement signed, the jewellers acted as proxy for the credit company who I never had a chance to contactAll charges on a card I never had are in errorThe credit card company should remove the report to the credit bureau forthwithMy options to sue damages and psychological stress now being escalated remain open.Sincerely,*** ***

This account is financed by TD Retail Card ServicesDue to third party privacy laws we (Fred Meyer Jewelers) do not have access to account information, nor do we have the power or authority to alter the financial agreement between Customers and TD
We have worked with TD on Ms***'s
behalf and have asked them to reach out to herAny future communication should be made directly with a TD representative by calling

Complaint: ***
I am rejecting this response because: What they said is a complete lie!!!! I called the store and corporate each over timesI spoke to a Nikkia and Jordan at corporate and a Laney and Ashley at the local storeI had the receipt from the return in hand and they all told me that the check would be coming in my boyfriends nameSo they told me this information, I didn't withhold anything!! That is a lie!!!! I was told times that the check would be overnighted to my home and once to the local storeUntil I called corporate for the 11th time did I get a FedEx tracking number from corporateThe check was delivered on February 22nd and I DID NOT sign for itYet another lie by Fred MeyerPulling up the FedEx tracking with easily price that they're lyingI wasn't home when it was delivered because it was lying on my front porch for anyone to walk by and pick upThis is hands down the worst case of "customer service" I have ever seen in my lifeTheir unwillingness to take action, to make it right, to accept fault and then lie about their customer is beyond disgustingI will never ever shop here again and be sure to put on social media to warn people away from their lies and deceit.
Sincerely,
*** ***

Thank you for contacting Fred Meyer Jewelers This request has been resolvedThe issue at hand was that the original transaction was not in ***'s name but in her fiance'sThe Finance department had to track down which real name was used for this corporate check to track it down
*** neglected to give us the information that it was under a different nameWe reissued a check immediately once the information was brought to us and had it sent FedEx overnightFor weather reasons, FedEx changed the deliver day to 2nd day and confirmed with us that the delivery was made, customer signed for it

This case base been addressed and resolvedThe Regional Sales Director connected with the Store ManagementProper cleaning methods were discussedThe store manager reached out to the Customer to resolve thisIt was shared with the Customer that the store associate will be trained on the
appropriate method in cleaning jewelry and an invite was extended to shopCustomer was pleased

Thank you for your inquiry regarding your order.We apologize for the frustrating situation as we had to work through technical issues we had on 06/08/with the websiteThe technical issue resulted in inaccurate watch pricing and inaccurate inventory levels on our websitePlease refer to Section
in our Terms and Conditions posted online.In researching your order, the inaccuracy resulted in a cancelled order, we apologize for any inconvenienceAll refunds are processed

TD offered to waive 20% of the interestThe offer required a payment by the Customer of ?$by 03/04/
FMJ went back to TD and explained that the Customer was not satisfied with this ofer and was posting on Revdex.com and social media
The issue was taken to TD Management but the offer did not change.,
Due to the payment made on the account the credit of $must be on hold until the account cycles on 03/09/Once the account cycles TD will be able to send the credit of $

Thank you for your inquiry regarding your order.We apologize for the frustrating situation as we had to work through technical issues we had on 06/08/with the websiteThe technical issue resulted in inaccurate watch pricing and inventory levels on our websitePlease refer to in our Terms
and conditions online orders for further explanation on issues.In researching your order, the inacurracy resulted in a cancelled order, we apologize for any inconvenienceAll refunds are processed.Again, we thank you for your time in contacting us, and apologize for the inconvenience