Fred Meyer Jewelers Inc

Thank you for contacting Fred Meyer Jewelers/Littman Jewelers. Your concern matters to us.  Please share which store this experience happened at?

Complaint: [redacted]
Has been telling me that they have shipped off the label for over 2 months now
[redacted]

Mr. [redacted] account is financed by TD Retail Card Services. Due to third party privacy laws we (Fred Meyer Jewelers) do not have access to account information, nor do we have the power or authority to alter the financial agreement between Mr.[redacted] and TD. Any future communication should be made...

directly with a TD representative by calling 866.731.9735.

Response listed below sent to Customer to gather information to find the purchase details.Thank
you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices
regarding your experience with merchandise purchased in one of our many store
locations.   We are grateful...

for good Customers who let us know of their
concern and give us an opportunity to correct a situation that should not
exist.
Please
kindly reply to this e-mail with the Name of the Purchaser,
contact phone number, summary of the problem, as well as the Mall Name, City
and State, so we may expedite the handling of your concerns.
In Order to
give your e-mail personal attention, it will be forwarded on to one of our
Regional Supervisors. Since their offices have the day to day responsibility
for the operation of the location you are working with, they will want to
contact you from their location.
Thank you
again, for taking the time to contact us and you can be assured that we will
make every effort to eliminate the recurrence of consumer dissatisfaction such
as yours.
Sincerely,
Jewelry Customer Service

The following concern was addressed by the store Regional Sales Director back on 11/27/15. The Regional investigated the situation personally with each associate involved.
The Regional emailed and called the customer to apologize for the mistake. The explanation was given that the Black Friday...

price is $3999-20% at $3199.
The Regional offered to authorize a price point at $2999. This is $200 less than the Black Friday deal.
The customer thanked the Regional and accepted that he would be putting this item on layaway and picking it up before Christmas.
 
Case resolved.

Thank you for contacting us. The Regional Shawn S[redacted] has attempted to resolve this per our policy. Our Gemstone and Diamond Guarantee is presented with each sale and paperwork is provided. The customer is responsible for having the inspections completed twice a year and for having the guarantee...

signed off.
As quoted in our policy- . Ms. [redacted] options are to purchase a new diamond and maintain the diamond inspections.
 
Lifetime Loss and Damage Guarantee
We will repair or replace any diamonds or gemstones* purchased from Fred Meyer Jewelers, free of charge if they become chipped, broken or lost from the original mounting. **Emeralds, Opals and Pearls are excluded.
To maintain your Lifetime Loss and Damage Guarantee, you are required to bring your item, (described in this guarantee) to Fred Meyer Jewelers for inspection every six months. Upon completion of your inspection, our Associates will update the inspection record of your jewelry item. Our Associates will inform you of any maintenance repair work necessary due to normal wear to preserve the integrity of your jewelry. You are responsible to have all repairs completed by our representative, at your** expense, to maintain your Lifetime Loss and Damage Guarantee. Your Lifetime Loss and Damage Guarantee does not cover theft, abuse or mysterious disappearance. Tampering, miss-treatment or non-Fred Meyer Jewelers modification/repair of your diamond or gemstone will nullify this guarantee.
**Unless covered by our optional Lifetime Jewelry Care Plan
Thanks,
Fred Meyer / Littman Jewelers