Fred Meyer Jewelers Inc

Thank you for contacting us, your concern is currently under review and has been forwarded to the appropriate Regional Sales Director, they will be in contact shortly

In response, Fred Meyer Jewelers will not be replacing this diamondThis concern was brought to our attention back in 08/This information of the enhanced diamond was not disclosed to the store associates that the diamond was enhancedOver a year later this concern claims that it was shared,
this was not sharedThe goldsmith involved clearly remembers that there is no documentation that we were made aware of this enhacementThere will be no further action on our part for this

We are in receipt of the above complaint. We are willing to honor the price of $for the set of jewelry and have contacted the consumer regarding this offer. While we disagree with the costumer’s assertion the price was for a “set,” our display signs will be revised to further
clarify the purchase price of the jewelry is $229/each piece. Please remove this complaint from your database.”

Thank you for contacting Fred Meyer & Littman JewelersIn response to this concern the Regional shared the following informationThis ring was purchased in January of The store manager asked the customer what she could do to make her happy and offered a replacement or a buyout and let
her go somewhere elseCustomer said she wanted another ringCustomer came in to look at the ring that the Manager was replacing and said it’s beveled and her ring was not beveledIt was explained to the Customer that after two years of wearing a ring it’s going to be more rounded. Customer has been notified that her second ring is at the store ready to be picked upRegional will be at the store waiting for the Customer to pick up the replacement

Thank you for contacting our Fred Meyer Jewelers / Littman Jewelers Corporate offices regarding your experience with merchandise purchased in one of our many store locations We are grateful for good Customers who let us know of their concern and give us an opportunity to correct a
situation that should not existPlease kindly reply to this e-mail with the Name of the Purchaser, as well as the Mall Name, City and State, and a good contact phone number so we may expedite the handling of your concernsIn Order to give your e-mail personal attention, it will be forwarded on to one of our Regional SupervisorsSince their offices have the day to day responsibility for the operation of the location you are working with, they will want to contact you from their locationThank you again, for taking the time to contact us and you can be assured that we will make every effort to eliminate the recurrence of consumer dissatisfaction such as yoursSincerely,
Jewelry Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***They have promised to order me a ring that meets my expectations and I
will be hoping for a resolution that is satisfactory for me in the upcoming week. Sincerely, *** ***

Thank you for contacting usWe apologize for your experience.We are currently in the process of getting this resolved with TD BankThe request has been placed for the purchase to be changed to the appropriate plan as it should have beenOnce we receive confirmation the store will update the
Customer that this has been completed

Thank you for contacting us, we apologize for your experience and will do our best to remedy thisYour concern is currently under review by the Regional and Store managementThey will be reaching out to you shortly to resolve this concern

Thank you for reaching out to the usWe appreciate that you've taken the time to share your feedback
We are truly sorry that you've had such an experience in our storePlease know that it is our sincerest desire to make each and every shopping trip a pleasant experience for all
of our guestsWe know and understand that you have a choice in where you shop and are grateful that you've chosen to do so with usWithout a doubt, we value you and are grateful for the opportunity to address your concerns
Fred Meyer and Littman Jewelers stores are located in Kroger stores and MallsWe are alligned with their policy on petsWe do allow service animals
If you have specific concerns we really would like to know at the time off occurencePlease share this with the Store Manager and the Customer Service DeskWe thank you for shopping at Fred Meyer JewelersThere is nothing more important to us than making sure your shopping experience meets your expectations

This concern has been reviewed and shared with the Regional Sales Director who will be in contact with the Customer

Complaint: ***I am rejecting this response because:
After the incident occurred I spoke with the store manager and she informed me that because the incident was more than a year after the purchase date they no longer have record of my "purchase notes"This is a violation of Washington state law which requires service contract providers to keep records of a contract, pursuant to rcw Per Washington code, any violation of the service contract act is a violation of the consumer protection act
I would like for Fred Meyer to provide all of the original purchase documentation and all service documentation for my wifes band
Sincerely,*** ***
***

Hello,
Thank you for
reaching out to us regarding the closure of your Local Fred Meyer
Jewelers/Littman Jewelers, we are always glad to hear from youWe do apologize
for the inconvenience the Store closing has causedThe decision to close a
Store is always difficult and is
mostly due to lease expirations and a rapidly
changing retail industry We have confirmed that a shipping label has been issued. Please let us know if you have any other questions or conecrns. Thank you, Fred Meyer JewelersLittman JewelersThe Kroger Co

Thank
you for contacting us, we are glad to hear from you. We appreciate thart you've taken the time to share your feedback regarding poor jewelry servicePlease know it is our sincerest desire to make each and every shopping trip a pleasant experience for all of our guestsWe know and
understand that you have a choice in where you shop and are grateful that you've chosen to do so with usWithout a doubt, we value you and are thankf ul for the opportunity to address your concerns. Your comments have been forwarded to the Regional Sales DirectorHe will be contacting you from his office this week to address your concernsThank you again for shipping at Fred Meyer JewelersThere is nothing more important to us than making sure your shopping experience meets your expectations

Transaction history and details are available upon requestThe store is able to pull this information in this historyPlease contact the store for any history information on the purchase
The replacement is not extended due to this not being a diamond purchased with Fred Meyer Jewelers nor was it ever disclosed that the diamond was enhanced
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for contacting us.The following complaint has been forwarded to our Regional Sales Director of the store in questionAfter investigation, their offices will be in contact with the Customer.Thank you

Hello,
 
Thank you for
your email, we are sorry that your nearby store has closed. Unfortunately, we
are no longer accepting 3rd party company inspections.
With the volume
of the inspections, reputable jewelry companies do not take these anymore for
other companies. We have...

confirmed that a shipping label has been issued from the request on 05/03.
 
We understand
your concerns with mailing in your jewelry, but rest assured we have had great
success with this throughout our 250+ locations. We have been using this method
for many years and feel very secure about this process. The shipping labels are
discreet with no indication listed that would make one question if the package
includes jewelry. When it’s time for an inspection or a repair you would
contact us at 1-800-DIAMOND and select the option for inspection and repair
services. We will then be issuing you a pre-paid, fully insured shipping label.
You will also receive a Repair & Inspection form that needs to be filled
out and sent in with your merchandise. We ship FedEx.
Everything that
we ship requires a signature sign off upon delivery. If you prefer, you can
request to have it held at the FedEx branch nearest you. In the event of a
missing package, we will replace your jewelry with a like or similar item in
value, or refund the original purchase price.
We hope this
helped answer concerns. Unfortunately due to no opened locations near your home
address, this is the only option at this time that we are able to provide you
in regards to servicing your jewelry that was purchased at Fred Meyer/Littman
Jewelers.
 
Fred
Meyer Jewelers
Littman
Jewelers
The
Kroger Co.

In response to this Customer issue. The Regional Sales Director and the Store Manager have responded to the customer and have offered a full watch replacement.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you for your continued work on this matter.
Sincerely,
[redacted]

Please update [redacted] complaint with the...

following message; Our Regional offices spoke with the customer and have resolved the issue as follows:1. A Fed Ex air bill has been emailed to customer to have the service work performed at the Main Office and sent back to her when completed. 2. We have issued a gift card for the inconveniences that she has experienced. The customer is happy with the resolution.    Thanks,   Julia K[redacted]Customer Relationship ManagerFred Meyer / Littman Jewelers