Freddy's Auto Sales and Service, Inc.

Dear *** *** - Thank you for bringing this matter to Puritan's Pride Inc.'s attention and allowing us the opportunity to investigate this matter. It appears the Consumer Affairs Department spoke to *** *** on December **, and apologized for her unpleasant experience. A full
refund was issued on that date as well as an additional $credit as a sign of good will. The consumer was satisfied and understood we likely did not send the products out in the condition she received and expects to continue as a customer of Puritan's Pride, Inc. We are pleased with this outcome and always strive to improve our customer service. Thank you.Sincerely,*** ** ***Senior Paralegal

Dear Sir or Madam, Thank you for allowing us the opportunity to review and respond to this consumer's concern. According to the Consumer Affairs Department, communications exchanged and the consumer was provided with bottles of an alternative product while the product ordered was out of
stock. I understand when the originally ordered product was back in stock last month, it was fulfilled and this matter resolved. We hope the consumer continues to enjoy many of the products offered by Puritan's Pride, Inc. Thank you. Sincerely, Maria TS***Senior Paralegal and Compliance Associate###-###-####

Dear Sir or Madam - Thank you for bringing this matter to our attention. The consumer was contacted and provided with an apology for how the prior call was handled. The consumer's bank has resolved the matter and he is now satisfied. Please feel free to contact us should there be
any other questions and/or concerns. Thank you.Sincerely,Maria TS***###-###-####

Dear Sir or Madam, Thank you for bringing this matter to our attention. Puritan's Pride, Inctakes consumer satisfaction seriously. This matter has been resolved. It appears two of the three orders were declined and his credit card was not charged. *** *** was issued a $credit for any inconvenience and is now satisfied. Thank you for allowing us the opportunity to maintain good relations with our consumers. If you should require anything further, please feel free to contact me. Sincerely, Maria TS***Senior Paralegal###-###-####

Dear Sir or Madam, Thank you for bringing this matter to our attention. Puritan's Pride, Inctakes matters of this nature sincerely. It is our mission to provide quality products and service to our consumers. It was confirmed that we did supply this particular lot of product
to *** so the consumer was contacted and a replacement of bottles of the product with a new lot was shipped to him next day air. The consumer is satisfied, and we look forward to a continued relationship. This has been a good opportunity for our consumer service representatives to achieve an even more improved process and communication plan with our consumers. Sincerely, *** ** ***Senior Paralegal and Compliance Associate*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sir or Madam,Thank you for allowing Puritan's Pride, Incthe opportunity to address this consumer's concern. The consumer has received her orders and understands Puritan's Pride, Incis troubleshooting the China website. Consumer satisfaction is important to Puritan's Pride, Inc
and notifying us of this concern and allowing us an opportunity to improve service, is appreciated. Thank you.Sincerely,Maria T* ***Senior Paralegal###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Puritan's Pride did send different iron tablets which were not of the same quality as the original ones orderedI do not intend to do further business with this company and will just drop the complaint as I do not feel that I will ever get the original iron tablets ordered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madam, Thank you for alerting us to this matter. Customer satisfaction is very important to Puritan's Pride. In an effort to resolve the matter, our Consumer Affairs Team has attempted to reach the consumer. A refund of $was issued and as a sign of good faith,
an additional $credit on the consumer's account has been issued toward future purchase orders. We have put corrective measures in place to improve consumer satisfaction. Please let us know if you have any questions or concerns. Thank you. Sincerely, Maria TS***Senior Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
AGAIN, Puritan has called me, but has yet to acknowledge that they CONTINUALLY screw up, nor have they offered any sort of solutionIf they do not fix this problem in the next message, I will cease to be a customer with their companyThis means that they will lose approximately $worth of annual business with me, which has continued over almost the past yearsSTOP BEING SO TONE DEAF ***!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to know what two types of pills were in the bottle that I returned to the company as they requestedThey state that results were provided to me and this in not trueI spoke to Natalie on 5/**/to which she indicated she would personally look into the matter and get back with me as soon as the investigation was completedI have yet to hear back from herI also spoke to Mike on 8/**/who stated that he was a supervisorHe read from their records that I was told back in May that " they cannot identify the pills"This is unacceptable and does not represent a thorough investigation as they said in the responseI have made several phone calls and have even had an attorney send a letter requesting a responseI ingested pills that they are not willing to reveal what they wereI am attaching photo's that I took prior to sending back the bottle and the content to the companyI have several family members and fellow employees that can verify that the pills in the bottle are the ones in the photo's and they are also the same pills that were in the bottleI refuse the bogus response and demand a further investigation with a written result on the contents in the bottle
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madam,Thank you for allowing us the opportunity to respond to this matter. Consumer satisfaction is important to our organization so we take these matters sincerely. After reviewing the records, this will confirm the investigation results were provided to the consumer.
A thorough investigation was completed of manufacturing and quality records and there were no deviations. We are in compliance with current Good Manufacturing Practices and have Standard Operating Procedures in place. All manufacturing requirements were met during the production run and the alleged foreign tablet seen in the consumer's sample does not resemble any of the products packaged near the lot of the product consumer purchased. The logbooks were reviewed and thirty-nine quality checks were conducted routinely throughout the bottling process. There were approximately 63,bottles packaged for this lot and this was the only complaint of this nature. Based on the investigation, no quality deficiencies have been detected. If there is anything further we can do, please feel free to contact the undersigned. Thank you. Sincerely, Maria TS***Senior Paralegal and Compliance Associate###-###-####

Dear Sir or Madam, Thank you for bringing this matter to our attention. Consumer satisfaction and product quality are important to us. An inquiry has been made to our Consumer Affairs Department and a substantive response is forthcoming. We appreciate your patience while we
review our records so we are able to respond comprehensively. Thank you. Sincerely, Maria TS***Senior Paralegal*** ***

Revdex.com:At this time, my complaint, ID *** regarding NBTY, Inchas been resolved
Sincerely,
*** ***

Dear Sir or Madam, The company has made several attempts to provide the details of the investigation results to the consumer. It's unfortunate the results are not satisfactory. Another attempt is being made to address some additional comments in the consumer's rejection. If the consumer's attorney has sent a letter, it still has not been received but can easily be directed to the undersigned for a response. As for what sample was received - the Quality Department received one open tablet count bottle containing round white tablets inches in diameter, inches in thickness and weight grams; "foreign" white capsule shaped tablets inches x inches, inches in thickness and weight grams. The alleged foreign tablet seen in consumer's sample does not resemble any of the products packaged near the consumer's lot. Packaging records were reviewed and determined that there were no deviations or abnormalities noted during the packaging process. Line clearance was performed in accordance with Standard Operating Procedures. Quality checks were conducted routinely throughout the bottling process, logbooks were reviewed and none of the products packaged prior to or on the adjacent lines resemble the "foreign" product returned by the consumer. There were 63,bottles packaged for this lot and there were no other complaints of this nature on this lot. The company understands the product was not contaminated when it left the facility. The company also does not suggest the consumer tampered with the product but just states that once it leaves the facility and our custody and control, we cannot determine what happens. It is in our best interest to ensure consumer satisfaction and we endeavor to provide quality products and good customer service. It is unfortunate the consumer has had this type of experience, and we welcome her to enjoy some of the other quality products offered It is our hope this matter is resolved. Sincerely, Maria TS***Senior Paralegal and Compliance Associate*** ***

Dear Sir or Madam - *** *** *** has received and reviewed the consumer's complaint regarding this matter. A Consumer Affairs Representative contacted the consumer immediately upon receipt to address her concerns. The consumer was assured we would review the initial call and
take whatever corrective actions were necessary. The consumer has resolved the credit matter with the credit card company and was glad we contacted her to discuss the matter. The consumer is now satisfied. Thank you for allowing us the opportunity to address and correct this matterConsumer privacy and satisfaction is important to our organization. Sincerely,*** ** ***###-###-####

Dear Sir or Madam,Thank you for allowing Puritan's Pride the opportunity to review this complaint and investigate it. Consumer satisfaction is very important to our organization. I have reviewed this matter with the Consumer Affairs team. I understand the invoices requested were
emailed on November *, 2015, however, the consumer could not open the attachments so they were mailed to her. I have reached out to the leaders of that team in an effort to improve responses to consumers and hope *** *** continues to enjoy the many products offered through Puritan's Pride. Please let us know if you have any further questions or concerns. Thank you.Sincerely,Maria TS***Senior Paralegal###-###-####

Dear Sir or Madam - Thank you for bringing this matter to our attention. Consumer satisfaction is of great importance to Puritan's Pride, Inc. The complaint has been reviewed and a thorough investigation has been completed. A meeting was held with the vendor of the materials and
the warehouse management team in an effort to improve the end result experience to the consumer. Feedback like this is always welcomed because it allows us an opportunity to improve. We are thankful for this opportunity and strive for continued and improved consumer experience. Thank you. Sincerely, Maria TS***Senior Paralegal###-###-####

Dear Sir or Madam - Thank you for sending me the consumer's rejection. I have been informed by Lisa G*** of our Consumer Affairs Division that she spoke directly with the consumer on October **, 2015, who confirmed receipt of the product. I am attaching the *** delivery verification. Please let me know if there is anything further we can do to ensure consumer satisfaction. Thank you. Sincerely, Maria TS***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***