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Freemasonstore.com Reviews (42)

• Dec 19, 2019

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted] ., AT ALLAt this point, I am in contact with my debit card company to try and dispute the charge and have it be refunded in that way, as I have had no luck in dealing with the company directlyI am incredibly frustrated and upset at essentially having my money stolenSincerely, [redacted] ***

• Dec 01, 2019

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] *** [redacted] I have received an answer from the seller and the the ring was returned repaired free of any chargeThanks for your help in this matter [redacted] Sincerely, [redacted] ***

I have made countless calls to get in contact with a live representative from the "Freemason" store regarding my "pending" refundI was told by a woman by the name of Leanna, whom I spoke with in early February, that I would be receiving my refund at the end of FebruaryAnd it is now mid-March According to the Revdex.com (Revdex.com), the "Freemason" store has a letter grade F: complaints in the past years such as Advertising/Sales issues- 1, Delivery issues- 4, Problems with Product/Service- I am left with no other choice, but I will be reporting to the Revdex.com as well about this "Freemason" store about failure to respond to "loyal customers", issues with losing packages in warehouse, delivery issues, and failure to give refundsAlso, I will be submitting my review about this so-called "online retail store" informing people about their crooked Honestly, the "Freemasonstore" should not be in business because they are all crooksThey are stealing from customers- from MY brothers AND sistersThis online retailer is abusing the word Freemason, and they are not worthy to use the name Freemason Sincerely, [redacted] Here attached is the timeline of my transaction, communication with staffing and delays in delivery/shipping and pending refund ----------------------------------- x NEW Blue Lodge Tungsten Ring in Black (FMS806) Select Ring size 1/$ --------- Sub-Total: $ United States Postal Service (Priority Mail™ Small Flat Rate Box *Ships Free): $ Total: $ On Oct **, 2015, at 3:PM, Hello, What is the estimated time of arrival for my merchandise? Thank you, [redacted] *, MM ----------------------------------- Customer Service, Oct **, 09:45: [redacted] ----------------------------------- [redacted] *, Nov *, 16:25: This is a follto your previous request # [redacted] "Re: Order Update #***: He..." Order Update #***: Hello, How long do shipments/orders take to arrive to their destinations? Thank you, [redacted] ----------------------------------- Customer Service, Nov *, 03:29: [redacted] ----------------------------------- [redacted] *, Nov **, 15:38: Re: Order Update #***: Hello, May I get a tracking number for the product please? Thank you, [redacted] * ----------------------------------- Customer Service, Nov **, 11:02: [redacted] *, [redacted] ----------------------------------- [redacted] *, Dec *, 23:50: Re: Order Update #***: Hello, Michelle, or to whom it may concern at the FreeMason StoreI would like the Tracking Number to this "SHIPPED" product so I know exactly where this product is locatedI was told by Michelle I would receive this product on Saturday, December *, but I have yet to receive this long awaited order to my house (Since having had submitted this order on OCTOBER **) I was even told on the last week of NOVEMBER, if I do not receive my product by the end of the week, on that following Monday I will receive a full refundBut now, it is the second week of December, and still nothing has arrived to my houseIt is becoming very frustrating that it is taking this long for me to receive this itemI'm not sure if this happens quite often with other customers, but that is extremely bad businessAs I have mentioned before, if I do not receive my item I have paid for, I want a full refund [redacted] * ----------------------------------- Customer Service, Dec *, 10:37: [redacted] *, Fraternal Greetings! We sincerely apologize for the confusion Here's the tracking number for your order: [redacted] (Shipped via ***) [redacted] ----------------------------------- Feb **, 2016: Order Number: [redacted] Detailed Invoice Date Ordered: Thursday [redacted] October, Your order's status has been updated: Old status: Shipped, New status: Refund Pending Please reply to this email if you have any questions FreeMason Store

• Nov 07, 2019

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
sans-serif;">*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * ***
I have received an answer from the seller and the the ring was returned repaired free of any chargeThanks for your help in this matter
*** ***
Sincerely,
*** ***

At this time, I have been contacted
directly by Freemasonstore.com regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
My account online from FreeMasonStore.com shows a refund pending, but as of 9/**/it has not been received by me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID ***., AT ALLAt this point, I am in contact with my debit card company to try and dispute the charge and have it be refunded in that way,
as I have had no luck in dealing with the company directlyI am incredibly frustrated and upset at essentially having my money stolenSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Freemason store .com regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted].Sincerely,[redacted]

I have made countless calls to get in contact with a live representative from the "Freemason" store regarding my "pending" refund. I was told by a woman by the name of Leanna, whom I spoke with in early February, that I would be receiving my refund at the end of February. And it is now mid-March.
According to the Revdex.com (Revdex.com), the "Freemason" store has a letter grade F: 11 complaints in the past 3 years such as Advertising/Sales issues- 1, Delivery issues- 4, Problems with Product/Service- 6.
I am left with no other choice, but I will be reporting to the Revdex.com as well about this "Freemason" store about failure to respond to "loyal customers", issues with losing packages in warehouse, delivery issues, and failure to give refunds. Also, I will be submitting my review about this so-called "online retail store" informing people about their crooked.
Honestly, the "Freemasonstore" should not be in business because they are all crooks. They are stealing from customers- from MY brothers AND sisters. This online retailer is abusing the word Freemason, and they are not worthy to use the name Freemason.
Sincerely,
[redacted]
Here attached is the timeline of my transaction, communication with staffing and delays in delivery/shipping and pending refund.
-----------------------------------
1 x NEW Blue Lodge Tungsten Ring in Black (FMS806)
Select Ring size 9 1/2 $49.95
---------
Sub-Total: $49.95
United States Postal Service (Priority Mail™ Small Flat Rate Box *Ships Free): $0.00
Total: $49.95
On Oct **, 2015, at 3:55 PM,
Hello,
What is the estimated time of arrival for my merchandise?
Thank you,
[redacted], MM
-----------------------------------
Customer Service, Oct **, 09:45:
[redacted]
-----------------------------------
[redacted], Nov *, 16:25:
This is a follow-up to your previous request #[redacted] "Re: Order Update #[redacted]: He..."
Order Update #[redacted]: Hello,
How long do shipments/orders take to arrive to their destinations?
Thank you,
[redacted]
-----------------------------------
Customer Service, Nov *, 03:29: [redacted]
-----------------------------------
[redacted], Nov **, 15:38:
Re: Order Update #[redacted]: Hello,
May I get a tracking number for the product please?
Thank you,
[redacted].
-----------------------------------
Customer Service, Nov **, 11:02:
[redacted],
[redacted]
-----------------------------------
[redacted], Dec *, 23:50:
Re: Order Update #[redacted]: Hello,
Michelle, or to whom it may concern at the FreeMason Store. I would like the Tracking Number to this "SHIPPED" product so I know exactly where this product is located. I was told by Michelle I would receive this product on Saturday, December *, but I have yet to receive this long awaited order to my house (Since having had submitted this order on OCTOBER **).
I was even told on the last week of NOVEMBER, if I do not receive my product by the end of the week, on that following Monday I will receive a full refund. But now, it is the second week of December, and still nothing has arrived to my house. It is becoming very frustrating that it is taking this long for me to receive this item. I'm not sure if this happens quite often with other customers, but that is extremely bad business. As I have mentioned before, if I do not receive my item I have paid for, I want a full refund.
[redacted].
-----------------------------------
Customer Service, Dec *, 10:37:
[redacted],
Fraternal Greetings!
We sincerely apologize for the confusion.
Here's the tracking number for your order: [redacted] (Shipped via [redacted])
[redacted]
-----------------------------------
Feb **, 2016:
Order Number: [redacted]
Detailed Invoice
Date Ordered: Thursday ** October, 2015
Your order's status has been updated:
Old status: Shipped, New status: Refund Pending
Please reply to this email if you have any questions.
FreeMason Store

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Freemasonstore.com regarding complaint ID [redacted].Sincerely,[redacted]

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Description: ONLINE RETAILER, INTERNET SHOPPING SERVICES

Address: 899 Waverly Avenue, Holtsville, New York, United States, 11742

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