Terrible experience with *** at Freight Rite and installation issue through this company
This company is absolutely terrible I have never ever filed a complaint before on a business, but the way this has been handled so far has been extremely exhausting and frustrating I ordered a washer/dryer from Home Depot and had Freight Rite deliver and install my washer and dryer I want to disclose that it took me months to build this home for my fiancé and I to move in After moving in and getting my washer and dryer delivered and installed, we have been doing laundry with no problems It has been months since these were installed and because of the hose that was not properly installed into my washer, it slowly leaked in the back of the washer and through my laundry room floor into the kitchen/living room This problem and slow leak through the dry wall has caused a leak through my 2nd floor laundry room and into my kitchen which caused a massive leak through the drywall and ca
I had appliances delivered to my new home The delivery men pushed the refrigerator through the door causing damages to our brand new mahogany door
I had appliances delivered at the end of September that I had purchased through home depot and delivered by Freight RiteI had been finishing up a full remodel and had a brand new solid mahogany door installed about weeks prior to delivery Rather than asking to have the door removed from hinges, the delivery men pushed the refrigerator through the front door causing significant damage to our new custom front door The damage was on the door as well as the surrounding frame I have been working with Freight Rite since October to get this resolved but continue to get no resolution It's now December so we're going on months I paid over $8k for appliances and over $to have our door installed...and your company destroyed it I've warned that I'm taking this to my attorney with no resolution...so as of January 10,
If I could leave stars I definitely wouldThe problems began with the initial ordering processI ordered through JCPenny and set a delivery date with easeThe issues began when my delivery date arrived however I had no stoveI contacted JCPenney who had to contact the third party and they advised they did not have me in the system for deliveryi had to reschedule and take a second day off of work
I received my stove on Thursday 7/19/Two nice young gentleman arrived on time to deliverI live in a one bedroom apartment with a small kitchenThe gentleman installed within minutes or so, asked if I could sign the paperwork, and hauled of my old stove with easeLater that evening when I went to cook dinner I saw a piece of the laminate wood flooring was missing right in front of the right leg of the stoveWhich happened to be where the gentleman was standing when I signed the paper so I wouldn't see the damage
I called the very next morning Friday and customer service transferred me to *** in the claims departmenti left her a voicemailI called again on Saturday morning and customer service advised the claims team would not be back in the office until MondayI called again on Monday *** was still not in the officeI finally spoke with *** (never hearing from ***) on Thursday July 26thShe was very pleasant and sent me an email with the information neededi sent the information and photos this same eveningShe responded one week later on August 2nd advising she received my information and they were investigatingI emailed her again on August 14th for a status with no responsemonths of calling and emailing both *** and the Manager *** and I only received one additional call from ***Asking if they took my previous stove (they did) and if I could send a closer up picture (I did)
I called today and asked for a status and *** advised she had received a response and it was deniedStating the paperwork did not state that they hauled away my old stove and that the timing I contacted them was too long from delivery timei could file an appeal with SedgewickI also contacted them and left a voicemail today with ***
Although the people were pleasant this was the WORST delivery service and customer service I have ever receivedthe denial is absurdif I could post pictures here I wouldThe damage is clearly done from the insertion/removal of the stovesHowever here I am months later just getting a response because of their lack of communication, terrible department infrastructure, and delivery serviceOn top of the delivery team LIEING stating they did not take my stove away
I ordered a freezer from Home Depot on February 3, I was contacted by Freight Rite and told that the freezer would be delivered on Saturday, 2/10/ When they called on Friday to give me the delivery time, they said they were sorry, but this product was no longer in stock and it would have to be back ordered and not delivered until the next Saturday, 2/ I ordered the freezer because mine was going out and had hundreds of dollars of food in it, I was worried it wouldn't make the extra week, but I had already paid for this freezer Freight Rite called on Friday and the delivery window was from - 5, reading these complaints it appears that all of their windows are from - 5pm!! They were supposed to call me minutes before they arrived I did not receive a phone call The driver rang my door bell at 1:30pm, I asked where was my phone call, he said that he called me, I asked what number and he called my office number, which was the secondary number on the manifest, not the primary number I told him that I needed to empty my freezer, he said go ahead As I turned away from the front door my dog got under my feet in my haste to get to the freezer and I told her "Move your furry as* Molly" The driver who was half way down the driveway came back and yelled at me, "what did you say to me?" I told him that I didn't say anything to him that I was talking to my dog He accused me of calling him an as***le I said I would never use that word and that I didn't call him that He said that he was not making the delivery I begged him and asked who would be responsible for the spoilage of all of the food as the other freezer was on its very last leg since I had to wait an extra week He called his supervisor while the other mover with him was taking the freezer out of the truck I asked to speak to the supervisor and she said, "Ma'am he said that he is not coming into your house, he said you called him a name and he is not coming into your house." I said, "I did not call him a name I was talking to my dog and I am not a threat I am a year old widow living alone with my dog I was walking into my house to get my car keys to move the car so the other mover could wheel the freezer up the sidewalk, as I was walking to the front door, still on the phone with his supervisor, the driver got in my face grabbing at the phone screaming that I was not taking his phone into my house He physically ripped the phone out of my hands I came back out of the house and he had another supervisor on the phone and when I spoke to her and explained my concerns about the old freezer, she asked if they could leave the new one in my drive way until next week when they could send someone else to bring it in!! I paid for installation and haul away of the old freezer I told her no, again I am a widow and have no oneThey put the freezer back on the truck and left I went straight to Home Depot, where the manager called the Freight Rite dispatch and asked to speak to a supervisor and explained the whole situation The Freight Rite supervisor told the manager that the driver would not go into my house, so the manger said, "OK, I will send one of my Home Depot managers to her house and they will take the freezer into the house What time will the truck be back at her house?" The supervisor contacted the truck driver and told the Home Depot manager that the truck with my freezer would be back at my house at 3:00pm I was currently 2:pm I went home and emptied my freezer, o'clock came and the Home Depot manager was there, but no truck He waited until 3:pm and called the dispatcher again, told them that the truck said they would be here at 3:on the nose and that it was now 3: The dispatcher said they would try to contact the truck and call back At 3:the dispatcher called back and said the truck had stopped to install an oven and would be at my house in minutes Needless to say, the Home Depot manager was getting angry, but we continued waiting and the truck finally arrived at 4: The mover was getting the freezer off of the truck and the driver told the Home Depot manager that he could not use the truck's dolly So the Home Depot manager had to get the driver to call his supervisor and convince her that he needed to use the dolly to get the freezer in the house They finally got the freezer off of the truck and it was damaged, a couple of dents on the side, I said take it in I don't want to lose the food in my freezer and I was terrified that I would never get another freezer I was told that I would get the damage allowance in weeks I called today over a month later and was told they needed to contact the manufacturer and it would be 2-weeks before I get the allowance The Monday after this happened I spoke with a higher up manager who was very apologetic, today he won't take my callsHow are they still in business??
Was told they would be here from such and such time
Was told they would be here but and waiting outsideIve been home the whole time but I didnt hear a knock or any movement from outsideI called back within mins of my girlfriend getting a call their outsideWithin seconds of that call I went outside and no one was anywhere in sightI called the call center they hung up on me times but on the 5th one someone got me to an manager after speaking to the manager I was told I need to wait more days for them to deliver it again, but the time this all happens all our food will be spoiled beacuse they couldnt send someone back within mins of everything
I wouldn't ever recommend this company The day of deliver I had a call from the delivery drivers that they would be an hour to an hour/half I said Okay I then asked if I need to be there to sign since I made the purchase or if it was okay that my son signed and they said that was fine after our conversation The drivers got to my home and said my son didn't look (I guess these drivers have degree to judge the age of an individual) so I said he was there and to leave my product, he can sign for it They said no so I said let me speak with corporate and they were zero help! They woman was not professional and said she had conflicting stories and her drivers are credible So I asked to speak with someone else and she said she was the one in charge Well if that is so she isn't a good business woman I said I would have left work if this was going to be a problem but the drivers said it wouldn't be It is amazing how I speak with the driver, and it was okay that my son would sign and then the story changed He had a Navy ID but no drivers license on him so that was an issue! Really? because he didn't look they wouldn't leave my product I asked if I could leave work now to sign then and she said it was too late they had to leave (they were there only 5-mins at this point) I'm just amazed that this company is still in business I ended up cancelling my order due to all this headache and will also ask next time I order an appliance who is delivering my products because if it's Freight Rite I won't order it! Thank you!!!
Freight Rite- WORST DELIVERY COMPANY EVER
I don't know if you've ever had to deal with Home Depot delivery service, Freight Rite but just a heads up- expect exceptionally long hold times, incompetence and the worst customer service and people skills everI ordered a complete Whirpool kitchen suite from Home depot on 11/24/that were scheduled to be delivered on Thursday, 12/29/along with the removal of my old refrigerator I was told by my salesman,*** at Home Depot (Livonia) that the delivery company would call me the day prior to give me a hour window for delivery Freight Rite never called; It was 7:pm the night before the scheduled delivery and I had to call to get my timeI was given an arrival time of anywhere between 3:and 7:pm
The delivery day is where all of the fun started- Freight Rite shows up at 12:PM (HOURS BEFORE SAID TIME) delivery guy gets out of his truck, walks in my house like he owns the place and starts barking orders- FR-"ah excuse me, but is this the fridge we are supposed too move for you?" Me- "yes, yes it is." FR- We ARE NOT TOUCHING that, you MUST remove the doorsMe- I said, well I'm sorry but no one told me the doors needed to be removedGive me minutes to figure out how to take the doors off and we'll be good to goFR- "we don't have time to wait, you'll have to reschedule"
Me- Reschedule? You're hours early with NO phone call to enlighten me of a early arrivalFR- guy walks out of my house telling his partner to load up the truck because he's not delivering to me because I have an ATTITUDE!! Attitude- you're *** right I have an attitudeYou roll into my house hours early with a chip on your shoulder and I'm expected to accept that- NO WAY!!
I told the Freight Rite delivery man to get his manager on the phone, in which he didI questioned the route manager as too why, his delivery guys are hours early and I was not notified, why is his delivery guy having such a hard time following the instructions given and why can't he wait minutes for me to get the doors off of my old fridge? The manager told me they were on a strict schedule and they could leave the appliances in the kitchen and they would reschedule the removal of my old fridge What sense does this make? Believe me talking to the route manager was worse then talking to a year old who was hours overdue for his nap The manger is completely brain dead with no sense of managerial skills It's no wonder this company has a ZERO star review!!
Whoever at Home Depot is in charge of hiring the freight company better get his or her head out of there *** and fire this company immediately!! Whoever is in charge at Freight Rite better get his or her head out of there *** and FIRE his entire lot of delivery guys and replace them asap! I guess with all of the evolution of technology maybe Freight Rite would benefit from robots to replace the humans!
This has been an unbelievable fiasco for an almost $order of fairly high-end appliancesThe level of incompetence demonstrated by both Freight Rite and Home Depot has been a ridiculously frustratingI will never order an appliance from them again
So, how much is your time, and the ability to trust and rely upon a store worth? Mine is worth enough so the next time I buy a major appliance, I'll definitely bypass Home Depot completely and buy from a business that has a better sense of the needs of their customers and respect for their timeGet your act together Home Depot - this isn't how you win repeat customers and earn a decent reputation - but judging from the similar reviews I see written here - that doesn't appear to be much of a concern to you
During delivery, employees damaged propertyThe company refused the claim and would not cover damages
We ordered a new refrigerator from The Home Depot in Fields Ertel, Ohio and asked for our old unit to be moved to the basementWhile moving the old unit, the employees damaged it so it no longer worked after the moveThe market value of the refrigerator that was damaged was around $when purchased, so after accounting for depreciation, the damages were worth approximately $However, when I filed the claim, the company only offered $in compensationThe serial number for the refrigerator is *** and the model number is *** BBThe employees indicated that they were not allowed to take the doors off of the refrigerator but proceeded to do so anyways, which involved cutting the refrigerant lines that allowed the fridge to operateThere were also concerning comments made by one of the employees about drug use
Freight Rite Incwas contracted to deliver window air conditioners to our homeUpon delivery they damaged the front entry steps at the home
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06/Delivery Date by Freight Rite
Was the original purchase of the three air conditionersOn said delivery date they broke three steps on the entry to the deck on my homeThe driver alerted me to the damage and referred me to the claims departmentI proceeded to just that and came in contact with a young lady named Erica C*** she was very nice and told me to send photos of the damage which I sent on 6/29/as well as 8/10/and have yet to receive a responseEven after a weekly voice mail on MzC***'s now overfilled voicemail which is no longer accepting messages
They won't work with you on delivery times and will reschedule a delivery without checking or verifying with you
An GE appliance package was ordered from the Home Depot store in Woodhaven MI on 6-22-and a delivery date was confirmed for 7-3-SKU numbers
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Appliances were delivered on said day but refrigerator was damaged and we refused deliveryThe company called later that evening and a 7-15-delivery date was scheduledWe didn't receive a confirmation call the evening before so e called the contact number to GE on our receipt to be told that the refrigerator was not in stock when the truck was loaded and the delivery has been rescheduled, without our knowledge on 7-17-We had already taken days off work for the prior deliveries and I am not willing to take more time off work because this company will not work with you on a delivery time especially when they have brought damaged merchandise and and have resche
I bought a dryer for our rental property in Shipoke, PA It was the exact dryer that was at the previous one inside the rental but was broken and needed to be replaced My tenants waited for a Saturday delivery time (two weeks later) due to a financial loss otherwise Freight Rite does not give a window of time until the day of delivery Our delivery happened to be #of the day At minutes out the driver, MrNuss, called and indicated he would be there with dryer soon I had our property manager on the premises to receive our property which was paid for through Home Depot The delivery team brought our dryer inside our property, looked at the old unit and stated he could not install it because he thought the cable was not the same My property manager stated that since it was the same exact dryer, just use the existing hoto replace the dryer with The driver said once again, he didn't think he could install the dryerMy property manager stated that if they could just deliver the new dryer and remove the old one he would make it easy on them and install the dryer himself, being an engineer The driver made a phone call to someone and without any further comments from my property manager, began to remove our personal property (dryer) from our rental home against my Property Manager's wishes They refused to talk to my property manager and made no arrangements to assist in this delivery It was very obvious these delivery personnel were tired and did not want to do this installation, even though it was paid for in advance Removing my personal property against our wishes and then refusing to answer our phone calls after this happened was nothing short of theft Now Home Depot has to go to the trouble of securing our dryer and personally having it delivered by the store manager This company should be shut down PERIOD!
We purchased a washer and dryer from HomeDepot .We have had three failed attempts from Freight Rite due to no negligence of ours we have been home
We purchased our washer and dryer from Home Depot on 7/12/18.We payed in full on 7/12/at homedepot.Our order number is ***.We were told our washer and dryer would be delivered on 7/12/to *** ***
On 7/we got a confirmation call from the delivery company confirming the date and time for delivery.Freight Rite showed up at the property and began bringing down the washer the two delivery guys were stuck on something and finally got it downstairs.My walls were destroyed and what got stuck was the prongs from the electrical cord .The delivery guys from Freight Rite then began arguing in my home screaming at each other.It was getting out of control and we asked them to step outside.They were very unprofessional and were making everyone in the home uncomfortable with cursing and arguing blame one of the guys beca
incompetent company delivered dishwasher days late then didnt hook it up correctly and flooded my housecompensation offered but comp will not call
horrible servicedelivery 5/14/didnt happen, broke down truck, man calling was rude told me to cancel or reschedule and hung upno guidancenext people deliver on tuesdayonly supposed to deliverinstalled when they should not have, then flooded my house because the part was left off and found under my kitchen tablepeople were rudelarry tried to help but put me in contact with erica who was rude like the rest of the companyhorrible service and no professionalism they only one is rick m with a area codehe is the only person with senseAs of today no one will return my callsLarry said he will compensate me, but now will not answer his phone, as well as Erica
Damage to my home and property and purchased product by delivery crewRepeatedly lying, amending our paperwork without authorization & more
We purchased a dishwasher & refrigerator in Decfor deliveryWhen they arrived, the delivery men (*** w/ Freight Rite of Toledo, OH) caused damage to our porch, door handle door frame, stairway woodwork, walls & the refrigeratorIt was also the wrong size but they refused to take it back, rushed me through the process & lied about signing the paperworkWe have been forced to try to handle this at the store level (Home Depot)We have had multiple deliveries from Home Depot through Freight Rite, Inc& they have damaged the first refrigerator and then the third one (by dropping and denting the door)We specifically spoke with the company insisting that the men who damaged our home on the first delivery never come to deliver to our home again and that is exactly who they sent this past Tuesday so we had to reschedule once again
Freight Rite delivery boys delivered damaged refrigerator and damaged our hardwood floorsFreight Rite, Increfuse to fix damage
Freight Rite delivered my refrigerator that I ordered from Home DepotThe boys doing the delivery were to small and not strong enough to carry out the old refrigerator and damaged our hardwood floors in the processWhile carrying the refrigerator out it kept teetering from boy to the other hitting the floorThey barely had it an inch off the floorIt was obvious the refrigerator was more than they could handleI asked the boys if they needed help because they were struggling so much, and they refused helpErica from Freight Rite stated because they used the straps they weren't liable! I want the chips in my floor fixed and the dent in the new refrigerator replaced!
Complaint on Mgr *** and Delivery driver for not completing delivery of washing machine and dryer and not having promised part on the truck
I was scheduled to have a new washing machine and dryer delivered by Freight Rite Inc today between 11am and 3pmI was was told by Freight Rite that they carried the longer dryer vent tubing needed for my home when I arranged delivery scheduleDrivers were supposed to be at my home before 3pm, but showed up after 3pm, lateDrivers then sat parked in the street for minutes because there was a heavy downpour of rain, waiting for it to stopFinally got out and when they went to my basement, started disconnecting my washing machine and turned off my cold and hot water linesDriver then said there was a problem that his dryer vent hose was only 8ft long and it would not reachI told him Freight Rite and Home Depot both said they carried a long enough hose because I had already addressed that concern and would have bought a new one i
Synopsis of Consumer's Complaint:
Consumer had a stove and refrigerator delivered on 12-04-There was a blemish on the refrigerator doorConsumer wanted driver to note the delivery order that there was a blemishDriver informed consumer to sign the order and he would order a replacement
Weeks went by and consumer never heard anything about the replacement door being ordered or deliveredUpon visiting Home Depot consumer's wife was informed a replacement door had not been orderedHome Depot indicated they would not order a replacement door as the defect wasn't noted on the delivery order
Consumer called Freight Rite on several occasions and was told different storiesUltimately, Freight Rite said their was nothing they could do
They delivered a washer and dryer but when they got here the bracket was bent from packing in the truckDid not leave W/DOrdered part I had to call md time for them to actually order it and they scheduled delivery and didn't show upReceived call that night for a delivery-attempt and told me by automated system between and No showCalled and custom service *** or *** informed me they didn't have a clueTold me manager there- *** would call by am the next dayShe also hung up on me and was extremely rudeSaturday- no call by 1045am when I called they put me in ***'s voicemail after they told me they were transferring me to herStill no answers and no washer or dryer
I have never seen or interacted with such unprofessional delivery people in my lifeI manage property and have been buying and having appliances delivered for yearsI wasn't getting anything delivered yesterday, it was a couple of our residentsWe just started working here on Monday and I presume I am now in a different delivery area so this was my first experience with Freight RiteI looked at google to see what their reviews were and discovered that there are a lot of people having similar experiences with Freight RightThis is only the second review I have ever written so that indicates how strongly I feel about these guysI know they have a tough job and I'm usually pretty forgiving when people are not professional, but this was the worst everThere has to be a problem starting at the top in this company and works it way all the way to the bottomWe buy quite a few appliances over the course of a year, so I also called Home Depot and explained the situation to themHopefully they can get these people to perform better service or start using someone else for their deliveries
Techs installed a washer & dryer yesterday and broke my hot water heater in the processCustomer service rep *** failed to addresss issue in time
Horrible customer serviceTechnicians installed a washer and dryer for me yesterday and broke my hot water heater in the processThe lead tech did a good job reporting the issue to his manager and I was assured that Freight Rite would be hiring a plumber ASAP to come out and fix the issue with the hot water heaterThe call to management was made at 2PM, with the assurance that Freight Rite would make sure that my hot water heater was fixed before the end of the dayManagement did not attempt to schedule a plumber until after 4PM yesterday and claimed the earliest they could get a plumber out was the next morningI subsequently called multiple hour plumbing services to make sure that my family had hot water yesterday evening and this morningAll of these 24-hour plumbing companies were able and willing to send out a tech yesterda
Terrible experience with *** at Freight Rite and installation issue through this company
This company is absolutely terrible I have never ever filed a complaint before on a business, but the way this has been handled so far has been extremely exhausting and frustrating I ordered a washer/dryer from Home Depot and had Freight Rite deliver and install my washer and dryer I want to disclose that it took me months to build this home for my fiancé and I to move in After moving in and getting my washer and dryer delivered and installed, we have been doing laundry with no problems It has been months since these were installed and because of the hose that was not properly installed into my washer, it slowly leaked in the back of the washer and through my laundry room floor into the kitchen/living room This problem and slow leak through the dry wall has caused a leak through my 2nd floor laundry room and into my kitchen which caused a massive leak through the drywall and ca
I had appliances delivered to my new home The delivery men pushed the refrigerator through the door causing damages to our brand new mahogany door
I had appliances delivered at the end of September that I had purchased through home depot and delivered by Freight RiteI had been finishing up a full remodel and had a brand new solid mahogany door installed about weeks prior to delivery Rather than asking to have the door removed from hinges, the delivery men pushed the refrigerator through the front door causing significant damage to our new custom front door The damage was on the door as well as the surrounding frame I have been working with Freight Rite since October to get this resolved but continue to get no resolution It's now December so we're going on months I paid over $8k for appliances and over $to have our door installed...and your company destroyed it I've warned that I'm taking this to my attorney with no resolution...so as of January 10,
If I could leave stars I definitely wouldThe problems began with the initial ordering processI ordered through JCPenny and set a delivery date with easeThe issues began when my delivery date arrived however I had no stoveI contacted JCPenney who had to contact the third party and they advised they did not have me in the system for deliveryi had to reschedule and take a second day off of work
I received my stove on Thursday 7/19/Two nice young gentleman arrived on time to deliverI live in a one bedroom apartment with a small kitchenThe gentleman installed within minutes or so, asked if I could sign the paperwork, and hauled of my old stove with easeLater that evening when I went to cook dinner I saw a piece of the laminate wood flooring was missing right in front of the right leg of the stoveWhich happened to be where the gentleman was standing when I signed the paper so I wouldn't see the damage
I called the very next morning Friday and customer service transferred me to *** in the claims departmenti left her a voicemailI called again on Saturday morning and customer service advised the claims team would not be back in the office until MondayI called again on Monday *** was still not in the officeI finally spoke with *** (never hearing from ***) on Thursday July 26thShe was very pleasant and sent me an email with the information neededi sent the information and photos this same eveningShe responded one week later on August 2nd advising she received my information and they were investigatingI emailed her again on August 14th for a status with no responsemonths of calling and emailing both *** and the Manager *** and I only received one additional call from ***Asking if they took my previous stove (they did) and if I could send a closer up picture (I did)
I called today and asked for a status and *** advised she had received a response and it was deniedStating the paperwork did not state that they hauled away my old stove and that the timing I contacted them was too long from delivery timei could file an appeal with SedgewickI also contacted them and left a voicemail today with ***
Although the people were pleasant this was the WORST delivery service and customer service I have ever receivedthe denial is absurdif I could post pictures here I wouldThe damage is clearly done from the insertion/removal of the stovesHowever here I am months later just getting a response because of their lack of communication, terrible department infrastructure, and delivery serviceOn top of the delivery team LIEING stating they did not take my stove away
I ordered a freezer from Home Depot on February 3, I was contacted by Freight Rite and told that the freezer would be delivered on Saturday, 2/10/ When they called on Friday to give me the delivery time, they said they were sorry, but this product was no longer in stock and it would have to be back ordered and not delivered until the next Saturday, 2/ I ordered the freezer because mine was going out and had hundreds of dollars of food in it, I was worried it wouldn't make the extra week, but I had already paid for this freezer Freight Rite called on Friday and the delivery window was from - 5, reading these complaints it appears that all of their windows are from - 5pm!! They were supposed to call me minutes before they arrived I did not receive a phone call The driver rang my door bell at 1:30pm, I asked where was my phone call, he said that he called me, I asked what number and he called my office number, which was the secondary number on the manifest, not the primary number I told him that I needed to empty my freezer, he said go ahead As I turned away from the front door my dog got under my feet in my haste to get to the freezer and I told her "Move your furry as* Molly" The driver who was half way down the driveway came back and yelled at me, "what did you say to me?" I told him that I didn't say anything to him that I was talking to my dog He accused me of calling him an as***le I said I would never use that word and that I didn't call him that He said that he was not making the delivery I begged him and asked who would be responsible for the spoilage of all of the food as the other freezer was on its very last leg since I had to wait an extra week He called his supervisor while the other mover with him was taking the freezer out of the truck I asked to speak to the supervisor and she said, "Ma'am he said that he is not coming into your house, he said you called him a name and he is not coming into your house." I said, "I did not call him a name I was talking to my dog and I am not a threat I am a year old widow living alone with my dog I was walking into my house to get my car keys to move the car so the other mover could wheel the freezer up the sidewalk, as I was walking to the front door, still on the phone with his supervisor, the driver got in my face grabbing at the phone screaming that I was not taking his phone into my house He physically ripped the phone out of my hands I came back out of the house and he had another supervisor on the phone and when I spoke to her and explained my concerns about the old freezer, she asked if they could leave the new one in my drive way until next week when they could send someone else to bring it in!! I paid for installation and haul away of the old freezer I told her no, again I am a widow and have no oneThey put the freezer back on the truck and left I went straight to Home Depot, where the manager called the Freight Rite dispatch and asked to speak to a supervisor and explained the whole situation The Freight Rite supervisor told the manager that the driver would not go into my house, so the manger said, "OK, I will send one of my Home Depot managers to her house and they will take the freezer into the house What time will the truck be back at her house?" The supervisor contacted the truck driver and told the Home Depot manager that the truck with my freezer would be back at my house at 3:00pm I was currently 2:pm I went home and emptied my freezer, o'clock came and the Home Depot manager was there, but no truck He waited until 3:pm and called the dispatcher again, told them that the truck said they would be here at 3:on the nose and that it was now 3: The dispatcher said they would try to contact the truck and call back At 3:the dispatcher called back and said the truck had stopped to install an oven and would be at my house in minutes Needless to say, the Home Depot manager was getting angry, but we continued waiting and the truck finally arrived at 4: The mover was getting the freezer off of the truck and the driver told the Home Depot manager that he could not use the truck's dolly So the Home Depot manager had to get the driver to call his supervisor and convince her that he needed to use the dolly to get the freezer in the house They finally got the freezer off of the truck and it was damaged, a couple of dents on the side, I said take it in I don't want to lose the food in my freezer and I was terrified that I would never get another freezer I was told that I would get the damage allowance in weeks I called today over a month later and was told they needed to contact the manufacturer and it would be 2-weeks before I get the allowance The Monday after this happened I spoke with a higher up manager who was very apologetic, today he won't take my callsHow are they still in business??
Was told they would be here from such and such time
Was told they would be here but and waiting outsideIve been home the whole time but I didnt hear a knock or any movement from outsideI called back within mins of my girlfriend getting a call their outsideWithin seconds of that call I went outside and no one was anywhere in sightI called the call center they hung up on me times but on the 5th one someone got me to an manager after speaking to the manager I was told I need to wait more days for them to deliver it again, but the time this all happens all our food will be spoiled beacuse they couldnt send someone back within mins of everything
I wouldn't ever recommend this company The day of deliver I had a call from the delivery drivers that they would be an hour to an hour/half I said Okay I then asked if I need to be there to sign since I made the purchase or if it was okay that my son signed and they said that was fine after our conversation The drivers got to my home and said my son didn't look (I guess these drivers have degree to judge the age of an individual) so I said he was there and to leave my product, he can sign for it They said no so I said let me speak with corporate and they were zero help! They woman was not professional and said she had conflicting stories and her drivers are credible So I asked to speak with someone else and she said she was the one in charge Well if that is so she isn't a good business woman I said I would have left work if this was going to be a problem but the drivers said it wouldn't be It is amazing how I speak with the driver, and it was okay that my son would sign and then the story changed He had a Navy ID but no drivers license on him so that was an issue! Really? because he didn't look they wouldn't leave my product I asked if I could leave work now to sign then and she said it was too late they had to leave (they were there only 5-mins at this point) I'm just amazed that this company is still in business I ended up cancelling my order due to all this headache and will also ask next time I order an appliance who is delivering my products because if it's Freight Rite I won't order it! Thank you!!!
Freight Rite- WORST DELIVERY COMPANY EVER
I don't know if you've ever had to deal with Home Depot delivery service, Freight Rite but just a heads up- expect exceptionally long hold times, incompetence and the worst customer service and people skills everI ordered a complete Whirpool kitchen suite from Home depot on 11/24/that were scheduled to be delivered on Thursday, 12/29/along with the removal of my old refrigerator I was told by my salesman,*** at Home Depot (Livonia) that the delivery company would call me the day prior to give me a hour window for delivery Freight Rite never called; It was 7:pm the night before the scheduled delivery and I had to call to get my timeI was given an arrival time of anywhere between 3:and 7:pm
The delivery day is where all of the fun started- Freight Rite shows up at 12:PM (HOURS BEFORE SAID TIME) delivery guy gets out of his truck, walks in my house like he owns the place and starts barking orders- FR-"ah excuse me, but is this the fridge we are supposed too move for you?" Me- "yes, yes it is." FR- We ARE NOT TOUCHING that, you MUST remove the doorsMe- I said, well I'm sorry but no one told me the doors needed to be removedGive me minutes to figure out how to take the doors off and we'll be good to goFR- "we don't have time to wait, you'll have to reschedule"
Me- Reschedule? You're hours early with NO phone call to enlighten me of a early arrivalFR- guy walks out of my house telling his partner to load up the truck because he's not delivering to me because I have an ATTITUDE!! Attitude- you're *** right I have an attitudeYou roll into my house hours early with a chip on your shoulder and I'm expected to accept that- NO WAY!!
I told the Freight Rite delivery man to get his manager on the phone, in which he didI questioned the route manager as too why, his delivery guys are hours early and I was not notified, why is his delivery guy having such a hard time following the instructions given and why can't he wait minutes for me to get the doors off of my old fridge? The manager told me they were on a strict schedule and they could leave the appliances in the kitchen and they would reschedule the removal of my old fridge What sense does this make? Believe me talking to the route manager was worse then talking to a year old who was hours overdue for his nap The manger is completely brain dead with no sense of managerial skills It's no wonder this company has a ZERO star review!!
Whoever at Home Depot is in charge of hiring the freight company better get his or her head out of there *** and fire this company immediately!! Whoever is in charge at Freight Rite better get his or her head out of there *** and FIRE his entire lot of delivery guys and replace them asap! I guess with all of the evolution of technology maybe Freight Rite would benefit from robots to replace the humans!
This has been an unbelievable fiasco for an almost $order of fairly high-end appliancesThe level of incompetence demonstrated by both Freight Rite and Home Depot has been a ridiculously frustratingI will never order an appliance from them again
So, how much is your time, and the ability to trust and rely upon a store worth? Mine is worth enough so the next time I buy a major appliance, I'll definitely bypass Home Depot completely and buy from a business that has a better sense of the needs of their customers and respect for their timeGet your act together Home Depot - this isn't how you win repeat customers and earn a decent reputation - but judging from the similar reviews I see written here - that doesn't appear to be much of a concern to you
During delivery, employees damaged propertyThe company refused the claim and would not cover damages
We ordered a new refrigerator from The Home Depot in Fields Ertel, Ohio and asked for our old unit to be moved to the basementWhile moving the old unit, the employees damaged it so it no longer worked after the moveThe market value of the refrigerator that was damaged was around $when purchased, so after accounting for depreciation, the damages were worth approximately $However, when I filed the claim, the company only offered $in compensationThe serial number for the refrigerator is *** and the model number is *** BBThe employees indicated that they were not allowed to take the doors off of the refrigerator but proceeded to do so anyways, which involved cutting the refrigerant lines that allowed the fridge to operateThere were also concerning comments made by one of the employees about drug use
Freight Rite Incwas contracted to deliver window air conditioners to our homeUpon delivery they damaged the front entry steps at the home
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06/Delivery Date by Freight Rite
Was the original purchase of the three air conditionersOn said delivery date they broke three steps on the entry to the deck on my homeThe driver alerted me to the damage and referred me to the claims departmentI proceeded to just that and came in contact with a young lady named Erica C*** she was very nice and told me to send photos of the damage which I sent on 6/29/as well as 8/10/and have yet to receive a responseEven after a weekly voice mail on MzC***'s now overfilled voicemail which is no longer accepting messages
They won't work with you on delivery times and will reschedule a delivery without checking or verifying with you
An GE appliance package was ordered from the Home Depot store in Woodhaven MI on 6-22-and a delivery date was confirmed for 7-3-SKU numbers
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Appliances were delivered on said day but refrigerator was damaged and we refused deliveryThe company called later that evening and a 7-15-delivery date was scheduledWe didn't receive a confirmation call the evening before so e called the contact number to GE on our receipt to be told that the refrigerator was not in stock when the truck was loaded and the delivery has been rescheduled, without our knowledge on 7-17-We had already taken days off work for the prior deliveries and I am not willing to take more time off work because this company will not work with you on a delivery time especially when they have brought damaged merchandise and and have resche
I bought a dryer for our rental property in Shipoke, PA It was the exact dryer that was at the previous one inside the rental but was broken and needed to be replaced My tenants waited for a Saturday delivery time (two weeks later) due to a financial loss otherwise Freight Rite does not give a window of time until the day of delivery Our delivery happened to be #of the day At minutes out the driver, MrNuss, called and indicated he would be there with dryer soon I had our property manager on the premises to receive our property which was paid for through Home Depot The delivery team brought our dryer inside our property, looked at the old unit and stated he could not install it because he thought the cable was not the same My property manager stated that since it was the same exact dryer, just use the existing hoto replace the dryer with The driver said once again, he didn't think he could install the dryerMy property manager stated that if they could just deliver the new dryer and remove the old one he would make it easy on them and install the dryer himself, being an engineer The driver made a phone call to someone and without any further comments from my property manager, began to remove our personal property (dryer) from our rental home against my Property Manager's wishes They refused to talk to my property manager and made no arrangements to assist in this delivery It was very obvious these delivery personnel were tired and did not want to do this installation, even though it was paid for in advance Removing my personal property against our wishes and then refusing to answer our phone calls after this happened was nothing short of theft Now Home Depot has to go to the trouble of securing our dryer and personally having it delivered by the store manager This company should be shut down PERIOD!
We purchased a washer and dryer from HomeDepot .We have had three failed attempts from Freight Rite due to no negligence of ours we have been home
We purchased our washer and dryer from Home Depot on 7/12/18.We payed in full on 7/12/at homedepot.Our order number is ***.We were told our washer and dryer would be delivered on 7/12/to *** ***
On 7/we got a confirmation call from the delivery company confirming the date and time for delivery.Freight Rite showed up at the property and began bringing down the washer the two delivery guys were stuck on something and finally got it downstairs.My walls were destroyed and what got stuck was the prongs from the electrical cord .The delivery guys from Freight Rite then began arguing in my home screaming at each other.It was getting out of control and we asked them to step outside.They were very unprofessional and were making everyone in the home uncomfortable with cursing and arguing blame one of the guys beca
incompetent company delivered dishwasher days late then didnt hook it up correctly and flooded my housecompensation offered but comp will not call
horrible servicedelivery 5/14/didnt happen, broke down truck, man calling was rude told me to cancel or reschedule and hung upno guidancenext people deliver on tuesdayonly supposed to deliverinstalled when they should not have, then flooded my house because the part was left off and found under my kitchen tablepeople were rudelarry tried to help but put me in contact with erica who was rude like the rest of the companyhorrible service and no professionalism they only one is rick m with a area codehe is the only person with senseAs of today no one will return my callsLarry said he will compensate me, but now will not answer his phone, as well as Erica
Damage to my home and property and purchased product by delivery crewRepeatedly lying, amending our paperwork without authorization & more
We purchased a dishwasher & refrigerator in Decfor deliveryWhen they arrived, the delivery men (*** w/ Freight Rite of Toledo, OH) caused damage to our porch, door handle door frame, stairway woodwork, walls & the refrigeratorIt was also the wrong size but they refused to take it back, rushed me through the process & lied about signing the paperworkWe have been forced to try to handle this at the store level (Home Depot)We have had multiple deliveries from Home Depot through Freight Rite, Inc& they have damaged the first refrigerator and then the third one (by dropping and denting the door)We specifically spoke with the company insisting that the men who damaged our home on the first delivery never come to deliver to our home again and that is exactly who they sent this past Tuesday so we had to reschedule once again
Freight Rite delivery boys delivered damaged refrigerator and damaged our hardwood floorsFreight Rite, Increfuse to fix damage
Freight Rite delivered my refrigerator that I ordered from Home DepotThe boys doing the delivery were to small and not strong enough to carry out the old refrigerator and damaged our hardwood floors in the processWhile carrying the refrigerator out it kept teetering from boy to the other hitting the floorThey barely had it an inch off the floorIt was obvious the refrigerator was more than they could handleI asked the boys if they needed help because they were struggling so much, and they refused helpErica from Freight Rite stated because they used the straps they weren't liable! I want the chips in my floor fixed and the dent in the new refrigerator replaced!
Complaint on Mgr *** and Delivery driver for not completing delivery of washing machine and dryer and not having promised part on the truck
I was scheduled to have a new washing machine and dryer delivered by Freight Rite Inc today between 11am and 3pmI was was told by Freight Rite that they carried the longer dryer vent tubing needed for my home when I arranged delivery scheduleDrivers were supposed to be at my home before 3pm, but showed up after 3pm, lateDrivers then sat parked in the street for minutes because there was a heavy downpour of rain, waiting for it to stopFinally got out and when they went to my basement, started disconnecting my washing machine and turned off my cold and hot water linesDriver then said there was a problem that his dryer vent hose was only 8ft long and it would not reachI told him Freight Rite and Home Depot both said they carried a long enough hose because I had already addressed that concern and would have bought a new one i
Synopsis of Consumer's Complaint:
Consumer had a stove and refrigerator delivered on 12-04-There was a blemish on the refrigerator doorConsumer wanted driver to note the delivery order that there was a blemishDriver informed consumer to sign the order and he would order a replacement
Weeks went by and consumer never heard anything about the replacement door being ordered or deliveredUpon visiting Home Depot consumer's wife was informed a replacement door had not been orderedHome Depot indicated they would not order a replacement door as the defect wasn't noted on the delivery order
Consumer called Freight Rite on several occasions and was told different storiesUltimately, Freight Rite said their was nothing they could do
They delivered a washer and dryer but when they got here the bracket was bent from packing in the truckDid not leave W/DOrdered part I had to call md time for them to actually order it and they scheduled delivery and didn't show upReceived call that night for a delivery-attempt and told me by automated system between and No showCalled and custom service *** or *** informed me they didn't have a clueTold me manager there- *** would call by am the next dayShe also hung up on me and was extremely rudeSaturday- no call by 1045am when I called they put me in ***'s voicemail after they told me they were transferring me to herStill no answers and no washer or dryer
I have never seen or interacted with such unprofessional delivery people in my lifeI manage property and have been buying and having appliances delivered for yearsI wasn't getting anything delivered yesterday, it was a couple of our residentsWe just started working here on Monday and I presume I am now in a different delivery area so this was my first experience with Freight RiteI looked at google to see what their reviews were and discovered that there are a lot of people having similar experiences with Freight RightThis is only the second review I have ever written so that indicates how strongly I feel about these guysI know they have a tough job and I'm usually pretty forgiving when people are not professional, but this was the worst everThere has to be a problem starting at the top in this company and works it way all the way to the bottomWe buy quite a few appliances over the course of a year, so I also called Home Depot and explained the situation to themHopefully they can get these people to perform better service or start using someone else for their deliveries
Techs installed a washer & dryer yesterday and broke my hot water heater in the processCustomer service rep *** failed to addresss issue in time
Horrible customer serviceTechnicians installed a washer and dryer for me yesterday and broke my hot water heater in the processThe lead tech did a good job reporting the issue to his manager and I was assured that Freight Rite would be hiring a plumber ASAP to come out and fix the issue with the hot water heaterThe call to management was made at 2PM, with the assurance that Freight Rite would make sure that my hot water heater was fixed before the end of the dayManagement did not attempt to schedule a plumber until after 4PM yesterday and claimed the earliest they could get a plumber out was the next morningI subsequently called multiple hour plumbing services to make sure that my family had hot water yesterday evening and this morningAll of these 24-hour plumbing companies were able and willing to send out a tech yesterda