Unreliable and unethical practices
I ordered a gas range from home depot Upon delivery (hour after the window, with no phone call) I was told that the range could not be installed The driver said it was due to a gas valve that was "not standard" After having a professional plumber look at the stove, he informed me that it was a standard gas line He had no issues installing the stove with the equipment these drivers deemed "impossible"
I spoke with home depot regarding this as obviously I was upset that I paid for services that the drivers were either too lazy to do, or were not trained how to do Now this is where the fun starts
Since they had been caught, the drivers decided to change their story Keep in mind that not only was the "gas valve issue" verbally relayed, but it was also written in their notes from the delivery Now the drivers blamed the electrical outlet They stated that the electrical receptacle is a Volt (the gas range has a standard
They did not provide the service
on 11/they came to deliver and install a dishwasherThey lied about not having the correct partsAfter they left we discovered it and called the driver and main office to have the return and just leave the dishwasher we already paid and they refused to do soWe were given a date in the future for the them to bring it backThis dishwasher was paid for and they held itThey also were deceitful and misleading
Worst Possibly Delivery Ever People think I am making it up when I tell them about it
We had a fire in our home and, as a result, had to replace our refrigerator We ordered a refrigerator from Home Depot and Freight Rite was their selected carrier We were able to schedule having it delivered between and 8pm We were told they would call minutes before delivery, so when we didn't hear from them at 7:30, we called and were told they were still on their way but running late At 8:we still hadn't heard anything and called again, and again, were told the same thing At 9:30pm we called again and were told their office was closed, so Home Depot couldn't confirm if they were coming or not, but they could still come They never came The next morning we called and were told we'd be their first delivery that morning They showed up at 1:in the afternoon By this time, my mom had to come over to take over this process, as I had to go to work They delivered the refrige
Worst possible customer care group aroundThey do damage to your property and then they deny any claimPurchased a dishwasher at Home Depot for delivery and installationHome Depot has a video ON THEIR WEBSITE that goes over the requirements for having The Home Depot install a dishwasherIt advises the customer that a dedicated three prong outlet under the sink needs to be within feet along with a dedicated shut-off valve for the dishwasher and that this shut-off is accessible from either behind the dishwasher or under the sinkThe video also indicates that the shut off valve needs to be corrosion free, in good working condition, have a METAL connection for the plumbing parts to be attached and requires no alterationsThe video goes into detail about making sure the dishwasher is LEVEL and that the old unit is completely empty so that it can be moved out without any issuesIt never says that the plumbing in your home has to be PVC and not copperAnyway, the two delivery people look under the sink and say because we have copper plumbing they won't install our dishwasher so they leave it in our attached garageThe one delivery guy writes on the paperwork that the dishwasher is still crated and no damage without even removing the box and says I need to signNow we pulled the one car out earlier that morning so they could have easier access to bring the new dishwasher in and the old one outThe put the new dishwasher that was still crated and unopened up against a classic car that we have in the other garage bayI walk out to the garage and ask why is this dishwasher against our car and they just ignore me and get in the truck and drive off I contact Home Depot at the store level who of course pushes it to the corporate level who pushes it to Sedgwick (the company that handles their claims) who pushes it to the delivery company (Freight Rite) because they say that it was the delivery company's fault Freight Rite requests photos and statements, which get provided to them only for them to say "Well you signed that there was no damage" which I clearly told them that the driver requested the paperwork to be signed BEFORE I even made it out to the garage and that the box wasn't even opened by them Then they say well you moved the box away from the vehicle What was I supposed to do? Leave it up against my car? How did they want photo's of the damage? My camera doesn't go through cardboard and a dishwasher I'm contacting General Electric Consumer Relations to tell them about this experienceI am also going to email *** ***, the CEO of GE Appliances to advise them this is the type of delivery that individuals receive when they purchase GE AppliancesGE needs to find a different delivery company As for the installation issue, if GE is requiring certain types of plumbing, then Home Depot needs to put disclosures on their website by their video on Dishwasher InstallationsAs far as Freight Rite is concerned, they are liarsMy washer and dryer had to be replaced by GE because of issues with the electronics on them I dealt directly with GE Consumer Relations and *** who is the assistant to *** *** GE arranged for my old set to be picked up and a new replacement set to be installedFreight Rite damaged dryer that was delivered to me in February by standing on it after they took the box off of it and then they lied and told GE it was damaged when they removed it from the truck No, your driver stood on it, I have pictures of them damaging it Fortunately, GE sent a replacement dryer and when I spoke to ***, she found it very interesting that the driver lied to her because she even told me he said it was damaged in the box My advice is to stay away from buying appliances at The Home Depot because they outsource delivery to Freight Rite, and Freight Rite is nothing but a bunch of liars
Worst companyThey did not show up for a pick up and when I called they said oh well they are done for the dayWhen rescheduling, they were no help in convenienceWhen they finally did show up, on the day of my sons party, they damaged our mantel and put a hole in the drywallAfter weeks of back and forth with their claims deptThey denied the claim because we didnt tell the drivers right thenAbsolutley insane to meI will never, personal or business wise use this company! They cost us repair monies as well as weeks of wait time, all to pick up fridge
Poor Customer Service and Delivery Service
The first time the company arrived, they indicated they were unable to deliver the dishwasher and told me that they would reschedule the next day The next day never did occur and I had to call the home office Upon re-delivery, the employees wanted to half install the dishwasher, leaving hardware exposed and proceeded to dent the dishwasher I spoke with them and they said I had to call the ordering company and address the issueA new one was ordered, and they delivered a new one today and they indicated that because I had tile floors under my dishwasher and hardwood floors in my kitchen, they were unable to install...however they installed the same one a few weeks prior I have never dealt with terrible customer service like this They do not represent the idea of customer service and have a terrible delivery with poor employee engagement
BAD, BAD, BAD!!!
After many telephone calls made by me, lack of minute delivery calls (which I was assured that I would receive) and three failed deliveries:
a) one involved them showing up early with the aforementioned lack of call)
b) wrong serial number on their paperwork
c) DAMAGED REFRIGERATOR
Thank you to GE customer service *** for her kindness and help in getting my refrigerator delivered by an appliance store
Freight Rite was contracted by Home Depot to deliver & Install a washing machine that I purchasedThe delivery driver instlaller refused service
Freight Rite was contracted by Home Depot to deliver & Install a washing machine that I purchasedThe delivery driver / installer (Steve) refused to do the installation claiming that we had a defective shut off valveThe washer has been left in my dinette and the old washer has not been taken away as agreed when I made my purchaseI want to make in absolutely clear that I do not believe Steve's explanation of the for the following reasonsFirst, Me and my wife saw Steve loosen the shut off valve right before he said it was defectiveAs a former Realtor I've helped people buy and sell houses for close to yearsI know defective plumbing when I see itThere is no evidence of a defective valveSecondly as part of my service contract with Herrmann Service I have a yearly plumbing inspectionsThis years inspection was in July and
ExcellentCan not improve upon perfect*** and his assistant were the most professional, personable and skilled individuals I have met Their patience was only surpassed by their politeness We had two refrigerators delivered from Home Depot in New Orleans Freight Rite called the day before and although missed call when I called back they were able to know my delivery by phone number without introducing self wow Made it so convenient and shows efficiency and modern computer programs, impressive So easy and Freight Rite person polite and helpfulThen Mr*** called before the hour deliver window of evening and then showed up at exact time when he said he would, wow Then re-did the swing of the doors with efficiency and skill I noticed a few negative reviews on this Revdex.com site and they seem to have been from OhioOnly negative experiences in years of business, amazing Shows corrective action and excellent leadership Not sure of circumstances of those reviews but seems Freight Rite is running flawlessly in Louisiana After years in army and being disabled vet I think I am an excellent judge of individual people's performances, organizations' efficiency & professionalness, and character I give all involved an A plus plus rating for their stellar performance Home Depot made wise descision retaining Freight Rite and Freight Rite made wise personell descion in hiring Mr***
Freight Rite delivered a Whirlpool fridge that I purchased from The Home DepotDue to improper installation water damage has ruined the kitchen floor
Purchased a Whirlpool fridge from The Home Depot in Mechanicsburg PA on 9/24/for the amount of $1,Home Depot was using Freight Rite Inc to deliver the appliance on 9/29/
On the 29, Freight Rite came to the house to deliver the fridge on order #***
When the delivery drivers/installers brought in the fridge they said that the compression fitting from the ice water line could not be usedI told them that I had purchased ice maker supply line from Home Depot, and they said they couldn't use itSo the installer cut the fitting off with a pair of side cutters and placed a new fitting on
On Monday September 31, my wife called me to tell me that the kitchen floor had water in front of the fridge and that the flooring was raisedAs soon as I got home I went downstairs to shut off the supply line, I also noticed
Hardwood floor in my kitchen damaged during delivery of refrigerator purchased from Home Depot
Freight Rite delivered my new refrigerator on 5/10/ They brought the refrigerator in with a hand truck instead of the recommended straps Upon taking the appliance off the hand truck & putting it in place my wood floor was damaged - 38" scratch I brought this to the attention of the delivery men immediately They marked the delivery receipt "scratch on customers floor" I called Freight Rite immediately & reported the damage I spoke to *** in their claims deptShe requested photos of the damage Sent pictures that same day Called *** times and left messages from 5/15/- 5/22/to check status of my claim She finally called me back on 5/23/stating that she sent a request to local inspector to perform a site inspection On 5/25/Shawn, the site inspector, reviewed the damage, took a video & filled out paperwork and told me that it is their responsibility Th
Based on my personal experience with Freight Rite IncI would not choose to do business with themMy first delivery from Frieght RIte in which I order a dishwasher from JC PennyThey installed my Dishwasher and it leaked and damage my floorThe tried to make up for the poor installation by redoing the job and the messed up the delivery date several timesThen when they finally delivered the dishwasher the delivery man argued with his own co-worker about installing the dishwasherHe didn't want to install the dish washer because he said it wasn't in the work orderSo he left the dishwasher in my garage then I had to wait a week for him to come back to install the dishwasherI called the manager at Frieght Rite and told him I do not want that guy back in my house who left the dishwasher because I had a bad feeling from himThe manager sent him anyway then after he installed my dishwasher a couple of days later in my brand new house I had another leak and the water damaged my entire floor and basement and caused mold to come into my brand new houseIt took 10k plus to remove the mold and I had to have all of my cabinets taking out of my house and the sink needed to be removed I filed a claim in May and it is November and my family has still been living without a kitchenThis company has cause so much distress to my familyWe purchased our dream house and it has been ruined due to Freight installation team We call the claim adjuster everyday and usually never get a return call To those of you out there I repeat this company has caused my family so much distress
Delivery guys hit my parked gar while delivering a refrigeratorA neighbor saw the incident as I was insideThey denied the claim to repair my car
I purchased a refrigerator from HOME DEPOT in early November to be placed in my garageUpon brining it in to the garage, the guy with the dolly hit the corner of my Subaru legacy that was outside of the garage in my driveway I was busy inside making coffee and tea for them because they were cold and did not see it happenThey left with their hot beverages and a $tip and said nothingI was at the neighbors the next day and he asked me how much damage was done to my car? When I asked him what he was talking about he said that the guy who brought in my refrigerator hit my back bumperHe thought that the other guy said something to me because he saw me talking to him and thought he told me He did notI ran up to my house only to see a inch gauge out of my bumper that was not there prior to the delivery I went thr
The company installed my dishwasher incorrectly causing a leak that damaged my sink cabinetThe company has not provided restitution for the damages
We purchased a dishwasher from Home Depot and Home Depot contracted with Freight Rite for delivery and installation
Freight Rite installed my dishwasher on 8/9/
I discovered a leak from dirty water line going to drain the evening of 8/24/
Water was pooled in cabinets under sink and the cabinet is water damaged
I reported the leak the morning of on 8/25/
The leak was repaired and the repair guy took photos of the damage and said a claim adjuster would contact me
9/6/
*** called me and identified herself as the claim adjusterShe told me that she could not view the photos taken by the repair guy because her computer could not open the fileI told *** that I wanted to be compensated for the damages to the cabinetsI emailed *** photos of the damage
9/11/
I called *** to check on the prog
Horrible delivery servicewks in a row had excuses for not delivering dishwasherweeks been dealing with them......Terrible
We were suppose to get items from Home Depot delivered arround the the 1st part of June...got three finally installed..with issues...dropped microwave...dented refrigerator ...so now we are waiting on dishwasher the 1st one would not fit in our space okay not their fault ordered new one was suppose to deliver three weeks in a row...still do not have...wrong order, late start an a emergency but never called to tell us of problems I Had to call them....if we would have waited it would have been all day with nothing anyway How hard is it to call someone......Horrible Horrible delivery service Home Depot needs to replace them
Non existent communication between this freight company and home Depot customersTook a day off work because an appliance was scheduled for delivery the 21stEarly afternoon I call and am informed that they've rescheduled for the 22nd without bothering to notify me, and they cannot find the appliance so the 22nd delivery date is questionableI'm told I need to contact the vendor to find my applianceI mull that over for a few minutes and immediately head to home DepotThe store manager contacts frrite who tell her the same thingShe contacts the vendorVendor says frrite has the applianceBack to frrite who says they'll look for itWe set delivery for the 27thToday, the 22nd I get a call at 10am from the delivery driver saying he's minutes from my houseW..T..FI have to call frrite and sit on hold for minutes to reschedule for the 24thAbout an hour later I get a call from Depot's customer order specialist saying she just got off the phone with frrite and I was all set for delivery the 24th.....This POS company omitted everything that had transpired this morning to try to cover themselvesSo far I've lost a days wages and had a lot of frustration due to this company refusing to communicate with it's customers and I've zero expectation that the appliance, which they not only managed to misplace, but also now has to be loaded and unloaded twice, will be delivered Saturday either on time or undamaged
Oven racks taken from our propertyFridge haul-away was not completed that we paid for; they left the doorFreight Rite accused us of lying
On Friday June 2nd, through Home Depot we purchased a new dishwasher, fridge, and ovenWe paid to have our old fridge hauled away, and kept our old oven and dishwasherDuring the move, through Freight Rite, the movers made us help with removing the fridge doors, despite paying for them to move our old appliancesSince we were so busy doing a great deal of the moving ourselves, we did not realize that they left the fridge door of the one they were supposed to haul awayWe then realized our oven racks were missingWe called within two hours of our installation being completed (it was 3pm and we called around 5pm)We would've called sooner, but we had to finish moving parts of the fridge and reassembling it and clean up after the moveThe movers said they had houses after ours so we gave more than ample warning to prevent our oven racks f
On Feb 17,a delivery was made to my home by Freight WrightAfter bringing my washing machine in,I realized that the wrong model washing machine was sentWhile checking the model, One of the guys ( tall white thin guy) stole my samsung tablet and rushed out my apartmentThe company was informed the same day and a police report was madeCustomer service does not careThe tablet itself is inexpensive,( theif thought it was a cell phone) however this guy stole form me and should not be allowed to enter peoples homes
AWFUL INSTALLATION - UNEXPERIENCED AND SELF PROCLAIMED UNTRAINED INSTALLERS RUINED OUR BREAKER!!!!!!
We purchased a washer/dryer set from Home Depot on black Friday and told it would be delivered on 12/ When they delivered it, the self proclaimed untrained technician told us the dryer wasn't working and that we needed to go down and flip our breaker on and then offWe did as he said It FRIED OUR BREAKER!!!!! We had to get a full new breaker and PAY OUT OF POCKET TO DO SO!!!!
So they take the dryer back and we were supposed to get a delivery today, 12/ We were asked to make sure we were available in the am, so my husband and I both took off work in the morning and are working this evening They cannot 'fit us in' until 5pm
This company has terrible customer service and ask you to make a 'claim' with different departments After you make the claim, they tell you that it's not a feasible claim What? I'm complaining to you!!!!!
I will be returning every purch
Worst experience EVERThey damaged our flooring, just didn't show up to inspect it, and wouldn't allow us to speak with a supervisor
Freight Rite delivered the new appliances that we purchased from Home DepotDuring the process of delivery, they were preparing to install the stove and knocked the anti-tip bracket off of the counterThis caused a gauge in our brand new, two-day-old $5,flooringWe told them we didn't want the anti-tip bracket installed, so we pushed the stove in ourselvesWe contacted them that day to inform them and sent pictures of this damage and the crunching of our dryer vent that was also damagedIt took nearly a month to get someone to come look at the damage as they wouldn't call us back, made an appointment for inspection (which we took off work for), and they just didn't show upAfter I called multiple people trying to get someone to reschedule and not acknowledging the fact that they didn't show up to the scheduled appointment, they showed up f
Unreliable and unethical practices
I ordered a gas range from home depot Upon delivery (hour after the window, with no phone call) I was told that the range could not be installed The driver said it was due to a gas valve that was "not standard" After having a professional plumber look at the stove, he informed me that it was a standard gas line He had no issues installing the stove with the equipment these drivers deemed "impossible"
I spoke with home depot regarding this as obviously I was upset that I paid for services that the drivers were either too lazy to do, or were not trained how to do Now this is where the fun starts
Since they had been caught, the drivers decided to change their story Keep in mind that not only was the "gas valve issue" verbally relayed, but it was also written in their notes from the delivery Now the drivers blamed the electrical outlet They stated that the electrical receptacle is a Volt (the gas range has a standard
They did not provide the service
on 11/they came to deliver and install a dishwasherThey lied about not having the correct partsAfter they left we discovered it and called the driver and main office to have the return and just leave the dishwasher we already paid and they refused to do soWe were given a date in the future for the them to bring it backThis dishwasher was paid for and they held itThey also were deceitful and misleading
Worst Possibly Delivery Ever People think I am making it up when I tell them about it
We had a fire in our home and, as a result, had to replace our refrigerator We ordered a refrigerator from Home Depot and Freight Rite was their selected carrier We were able to schedule having it delivered between and 8pm We were told they would call minutes before delivery, so when we didn't hear from them at 7:30, we called and were told they were still on their way but running late At 8:we still hadn't heard anything and called again, and again, were told the same thing At 9:30pm we called again and were told their office was closed, so Home Depot couldn't confirm if they were coming or not, but they could still come They never came The next morning we called and were told we'd be their first delivery that morning They showed up at 1:in the afternoon By this time, my mom had to come over to take over this process, as I had to go to work They delivered the refrige
Worst possible customer care group aroundThey do damage to your property and then they deny any claimPurchased a dishwasher at Home Depot for delivery and installationHome Depot has a video ON THEIR WEBSITE that goes over the requirements for having The Home Depot install a dishwasherIt advises the customer that a dedicated three prong outlet under the sink needs to be within feet along with a dedicated shut-off valve for the dishwasher and that this shut-off is accessible from either behind the dishwasher or under the sinkThe video also indicates that the shut off valve needs to be corrosion free, in good working condition, have a METAL connection for the plumbing parts to be attached and requires no alterationsThe video goes into detail about making sure the dishwasher is LEVEL and that the old unit is completely empty so that it can be moved out without any issuesIt never says that the plumbing in your home has to be PVC and not copperAnyway, the two delivery people look under the sink and say because we have copper plumbing they won't install our dishwasher so they leave it in our attached garageThe one delivery guy writes on the paperwork that the dishwasher is still crated and no damage without even removing the box and says I need to signNow we pulled the one car out earlier that morning so they could have easier access to bring the new dishwasher in and the old one outThe put the new dishwasher that was still crated and unopened up against a classic car that we have in the other garage bayI walk out to the garage and ask why is this dishwasher against our car and they just ignore me and get in the truck and drive off I contact Home Depot at the store level who of course pushes it to the corporate level who pushes it to Sedgwick (the company that handles their claims) who pushes it to the delivery company (Freight Rite) because they say that it was the delivery company's fault Freight Rite requests photos and statements, which get provided to them only for them to say "Well you signed that there was no damage" which I clearly told them that the driver requested the paperwork to be signed BEFORE I even made it out to the garage and that the box wasn't even opened by them Then they say well you moved the box away from the vehicle What was I supposed to do? Leave it up against my car? How did they want photo's of the damage? My camera doesn't go through cardboard and a dishwasher I'm contacting General Electric Consumer Relations to tell them about this experienceI am also going to email *** ***, the CEO of GE Appliances to advise them this is the type of delivery that individuals receive when they purchase GE AppliancesGE needs to find a different delivery company As for the installation issue, if GE is requiring certain types of plumbing, then Home Depot needs to put disclosures on their website by their video on Dishwasher InstallationsAs far as Freight Rite is concerned, they are liarsMy washer and dryer had to be replaced by GE because of issues with the electronics on them I dealt directly with GE Consumer Relations and *** who is the assistant to *** *** GE arranged for my old set to be picked up and a new replacement set to be installedFreight Rite damaged dryer that was delivered to me in February by standing on it after they took the box off of it and then they lied and told GE it was damaged when they removed it from the truck No, your driver stood on it, I have pictures of them damaging it Fortunately, GE sent a replacement dryer and when I spoke to ***, she found it very interesting that the driver lied to her because she even told me he said it was damaged in the box My advice is to stay away from buying appliances at The Home Depot because they outsource delivery to Freight Rite, and Freight Rite is nothing but a bunch of liars
Worst companyThey did not show up for a pick up and when I called they said oh well they are done for the dayWhen rescheduling, they were no help in convenienceWhen they finally did show up, on the day of my sons party, they damaged our mantel and put a hole in the drywallAfter weeks of back and forth with their claims deptThey denied the claim because we didnt tell the drivers right thenAbsolutley insane to meI will never, personal or business wise use this company! They cost us repair monies as well as weeks of wait time, all to pick up fridge
Poor Customer Service and Delivery Service
The first time the company arrived, they indicated they were unable to deliver the dishwasher and told me that they would reschedule the next day The next day never did occur and I had to call the home office Upon re-delivery, the employees wanted to half install the dishwasher, leaving hardware exposed and proceeded to dent the dishwasher I spoke with them and they said I had to call the ordering company and address the issueA new one was ordered, and they delivered a new one today and they indicated that because I had tile floors under my dishwasher and hardwood floors in my kitchen, they were unable to install...however they installed the same one a few weeks prior I have never dealt with terrible customer service like this They do not represent the idea of customer service and have a terrible delivery with poor employee engagement
BAD, BAD, BAD!!!
After many telephone calls made by me, lack of minute delivery calls (which I was assured that I would receive) and three failed deliveries:
a) one involved them showing up early with the aforementioned lack of call)
b) wrong serial number on their paperwork
c) DAMAGED REFRIGERATOR
Thank you to GE customer service *** for her kindness and help in getting my refrigerator delivered by an appliance store
Freight Rite was contracted by Home Depot to deliver & Install a washing machine that I purchasedThe delivery driver instlaller refused service
Freight Rite was contracted by Home Depot to deliver & Install a washing machine that I purchasedThe delivery driver / installer (Steve) refused to do the installation claiming that we had a defective shut off valveThe washer has been left in my dinette and the old washer has not been taken away as agreed when I made my purchaseI want to make in absolutely clear that I do not believe Steve's explanation of the for the following reasonsFirst, Me and my wife saw Steve loosen the shut off valve right before he said it was defectiveAs a former Realtor I've helped people buy and sell houses for close to yearsI know defective plumbing when I see itThere is no evidence of a defective valveSecondly as part of my service contract with Herrmann Service I have a yearly plumbing inspectionsThis years inspection was in July and
ExcellentCan not improve upon perfect*** and his assistant were the most professional, personable and skilled individuals I have met Their patience was only surpassed by their politeness We had two refrigerators delivered from Home Depot in New Orleans Freight Rite called the day before and although missed call when I called back they were able to know my delivery by phone number without introducing self wow Made it so convenient and shows efficiency and modern computer programs, impressive So easy and Freight Rite person polite and helpfulThen Mr*** called before the hour deliver window of evening and then showed up at exact time when he said he would, wow Then re-did the swing of the doors with efficiency and skill I noticed a few negative reviews on this Revdex.com site and they seem to have been from OhioOnly negative experiences in years of business, amazing Shows corrective action and excellent leadership Not sure of circumstances of those reviews but seems Freight Rite is running flawlessly in Louisiana After years in army and being disabled vet I think I am an excellent judge of individual people's performances, organizations' efficiency & professionalness, and character I give all involved an A plus plus rating for their stellar performance Home Depot made wise descision retaining Freight Rite and Freight Rite made wise personell descion in hiring Mr***
Freight Rite delivered a Whirlpool fridge that I purchased from The Home DepotDue to improper installation water damage has ruined the kitchen floor
Purchased a Whirlpool fridge from The Home Depot in Mechanicsburg PA on 9/24/for the amount of $1,Home Depot was using Freight Rite Inc to deliver the appliance on 9/29/
On the 29, Freight Rite came to the house to deliver the fridge on order #***
When the delivery drivers/installers brought in the fridge they said that the compression fitting from the ice water line could not be usedI told them that I had purchased ice maker supply line from Home Depot, and they said they couldn't use itSo the installer cut the fitting off with a pair of side cutters and placed a new fitting on
On Monday September 31, my wife called me to tell me that the kitchen floor had water in front of the fridge and that the flooring was raisedAs soon as I got home I went downstairs to shut off the supply line, I also noticed
Hardwood floor in my kitchen damaged during delivery of refrigerator purchased from Home Depot
Freight Rite delivered my new refrigerator on 5/10/ They brought the refrigerator in with a hand truck instead of the recommended straps Upon taking the appliance off the hand truck & putting it in place my wood floor was damaged - 38" scratch I brought this to the attention of the delivery men immediately They marked the delivery receipt "scratch on customers floor" I called Freight Rite immediately & reported the damage I spoke to *** in their claims deptShe requested photos of the damage Sent pictures that same day Called *** times and left messages from 5/15/- 5/22/to check status of my claim She finally called me back on 5/23/stating that she sent a request to local inspector to perform a site inspection On 5/25/Shawn, the site inspector, reviewed the damage, took a video & filled out paperwork and told me that it is their responsibility Th
Based on my personal experience with Freight Rite IncI would not choose to do business with themMy first delivery from Frieght RIte in which I order a dishwasher from JC PennyThey installed my Dishwasher and it leaked and damage my floorThe tried to make up for the poor installation by redoing the job and the messed up the delivery date several timesThen when they finally delivered the dishwasher the delivery man argued with his own co-worker about installing the dishwasherHe didn't want to install the dish washer because he said it wasn't in the work orderSo he left the dishwasher in my garage then I had to wait a week for him to come back to install the dishwasherI called the manager at Frieght Rite and told him I do not want that guy back in my house who left the dishwasher because I had a bad feeling from himThe manager sent him anyway then after he installed my dishwasher a couple of days later in my brand new house I had another leak and the water damaged my entire floor and basement and caused mold to come into my brand new houseIt took 10k plus to remove the mold and I had to have all of my cabinets taking out of my house and the sink needed to be removed I filed a claim in May and it is November and my family has still been living without a kitchenThis company has cause so much distress to my familyWe purchased our dream house and it has been ruined due to Freight installation team We call the claim adjuster everyday and usually never get a return call To those of you out there I repeat this company has caused my family so much distress
Delivery guys hit my parked gar while delivering a refrigeratorA neighbor saw the incident as I was insideThey denied the claim to repair my car
I purchased a refrigerator from HOME DEPOT in early November to be placed in my garageUpon brining it in to the garage, the guy with the dolly hit the corner of my Subaru legacy that was outside of the garage in my driveway I was busy inside making coffee and tea for them because they were cold and did not see it happenThey left with their hot beverages and a $tip and said nothingI was at the neighbors the next day and he asked me how much damage was done to my car? When I asked him what he was talking about he said that the guy who brought in my refrigerator hit my back bumperHe thought that the other guy said something to me because he saw me talking to him and thought he told me He did notI ran up to my house only to see a inch gauge out of my bumper that was not there prior to the delivery I went thr
The company installed my dishwasher incorrectly causing a leak that damaged my sink cabinetThe company has not provided restitution for the damages
We purchased a dishwasher from Home Depot and Home Depot contracted with Freight Rite for delivery and installation
Freight Rite installed my dishwasher on 8/9/
I discovered a leak from dirty water line going to drain the evening of 8/24/
Water was pooled in cabinets under sink and the cabinet is water damaged
I reported the leak the morning of on 8/25/
The leak was repaired and the repair guy took photos of the damage and said a claim adjuster would contact me
9/6/
*** called me and identified herself as the claim adjusterShe told me that she could not view the photos taken by the repair guy because her computer could not open the fileI told *** that I wanted to be compensated for the damages to the cabinetsI emailed *** photos of the damage
9/11/
I called *** to check on the prog
Horrible delivery servicewks in a row had excuses for not delivering dishwasherweeks been dealing with them......Terrible
We were suppose to get items from Home Depot delivered arround the the 1st part of June...got three finally installed..with issues...dropped microwave...dented refrigerator ...so now we are waiting on dishwasher the 1st one would not fit in our space okay not their fault ordered new one was suppose to deliver three weeks in a row...still do not have...wrong order, late start an a emergency but never called to tell us of problems I Had to call them....if we would have waited it would have been all day with nothing anyway How hard is it to call someone......Horrible Horrible delivery service Home Depot needs to replace them
Non existent communication between this freight company and home Depot customersTook a day off work because an appliance was scheduled for delivery the 21stEarly afternoon I call and am informed that they've rescheduled for the 22nd without bothering to notify me, and they cannot find the appliance so the 22nd delivery date is questionableI'm told I need to contact the vendor to find my applianceI mull that over for a few minutes and immediately head to home DepotThe store manager contacts frrite who tell her the same thingShe contacts the vendorVendor says frrite has the applianceBack to frrite who says they'll look for itWe set delivery for the 27thToday, the 22nd I get a call at 10am from the delivery driver saying he's minutes from my houseW..T..FI have to call frrite and sit on hold for minutes to reschedule for the 24thAbout an hour later I get a call from Depot's customer order specialist saying she just got off the phone with frrite and I was all set for delivery the 24th.....This POS company omitted everything that had transpired this morning to try to cover themselvesSo far I've lost a days wages and had a lot of frustration due to this company refusing to communicate with it's customers and I've zero expectation that the appliance, which they not only managed to misplace, but also now has to be loaded and unloaded twice, will be delivered Saturday either on time or undamaged
Oven racks taken from our propertyFridge haul-away was not completed that we paid for; they left the doorFreight Rite accused us of lying
On Friday June 2nd, through Home Depot we purchased a new dishwasher, fridge, and ovenWe paid to have our old fridge hauled away, and kept our old oven and dishwasherDuring the move, through Freight Rite, the movers made us help with removing the fridge doors, despite paying for them to move our old appliancesSince we were so busy doing a great deal of the moving ourselves, we did not realize that they left the fridge door of the one they were supposed to haul awayWe then realized our oven racks were missingWe called within two hours of our installation being completed (it was 3pm and we called around 5pm)We would've called sooner, but we had to finish moving parts of the fridge and reassembling it and clean up after the moveThe movers said they had houses after ours so we gave more than ample warning to prevent our oven racks f
On Feb 17,a delivery was made to my home by Freight WrightAfter bringing my washing machine in,I realized that the wrong model washing machine was sentWhile checking the model, One of the guys ( tall white thin guy) stole my samsung tablet and rushed out my apartmentThe company was informed the same day and a police report was madeCustomer service does not careThe tablet itself is inexpensive,( theif thought it was a cell phone) however this guy stole form me and should not be allowed to enter peoples homes
AWFUL INSTALLATION - UNEXPERIENCED AND SELF PROCLAIMED UNTRAINED INSTALLERS RUINED OUR BREAKER!!!!!!
We purchased a washer/dryer set from Home Depot on black Friday and told it would be delivered on 12/ When they delivered it, the self proclaimed untrained technician told us the dryer wasn't working and that we needed to go down and flip our breaker on and then offWe did as he said It FRIED OUR BREAKER!!!!! We had to get a full new breaker and PAY OUT OF POCKET TO DO SO!!!!
So they take the dryer back and we were supposed to get a delivery today, 12/ We were asked to make sure we were available in the am, so my husband and I both took off work in the morning and are working this evening They cannot 'fit us in' until 5pm
This company has terrible customer service and ask you to make a 'claim' with different departments After you make the claim, they tell you that it's not a feasible claim What? I'm complaining to you!!!!!
I will be returning every purch
Worst experience EVERThey damaged our flooring, just didn't show up to inspect it, and wouldn't allow us to speak with a supervisor
Freight Rite delivered the new appliances that we purchased from Home DepotDuring the process of delivery, they were preparing to install the stove and knocked the anti-tip bracket off of the counterThis caused a gauge in our brand new, two-day-old $5,flooringWe told them we didn't want the anti-tip bracket installed, so we pushed the stove in ourselvesWe contacted them that day to inform them and sent pictures of this damage and the crunching of our dryer vent that was also damagedIt took nearly a month to get someone to come look at the damage as they wouldn't call us back, made an appointment for inspection (which we took off work for), and they just didn't show upAfter I called multiple people trying to get someone to reschedule and not acknowledging the fact that they didn't show up to the scheduled appointment, they showed up f