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Freightquote.com Reviews (47)

There appears to have been miscommunication between Freightquote and the seller/shipper, and an account was opened under the name [redacted] with the buyer's information attachedThis account has been inactivated and the $fee for the shipment has been waivedNo further collections calls will be placed and the account opened in error will remain inactive to prevent any further issuesWe apologize for any inconvenience this has caused the receiver

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Nicholas Z [redacted]

A credit of $has been issued to remove the additional charges on the original BOL, number [redacted] This creates a zero balance due on the customer's account and will prevent any further collections efforts

As previously stated, the dispute filed with [redacted] was initially declined and then subsequently approved, resulting in the removal of the chargesShould the customer need a copy of the credit card receipt showing his card was credited $we would be happy to provide this if the consumer contacts us directly

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi, The shipping was paid for by us not the "Customer or Client"Regards, [redacted]

As previously detailed, our records indicate a discussion between the customer and his Sales Representative at Freightquote occurred on the day this shipment picked upThe customer was advised additional charges would be billed for the added space occupied by the shipmentIn addition to this specific conversation, section of our Terms and Conditions states, “The Company reserves the right to amend or adjust the original quoted amount or re-invoice the Customer if the original quoted amount was based upon incorrect information received at the time of the original quote, if additional services by the carrier were required, or as otherwise necessary to perform the pickup, transportation and delivery functions therein.” A full copy of these Terms and Conditions can be found at https://www.freightquote.com/terms-and-conditions, and have been attached to this complaint All additional charges for this shipment are still valid and due

Our records indicate the shipment in question, Load [redacted] , was shipped in April and moved with the carrier [redacted] On May 5, we received a bill from [redacted] that indicated the freight shipped had been inspected and found to be larger than bookedThis increase in size resulted in additional charges, which we then notified the customer ofWe apologize if this communication was not receivedUnfortunately, we do not show records of any formal dispute being entered with our company regarding this additional charge, but as a courtesy we have now waived the additional $for the customerThere is now a zero balance due on the account

Upon review of this shipment, it has been determined the classification initially used was an error by FreightquoteThe documents provided by the customer confirm this and an internal credit of $has now been issued to remove the adjustment to the customer We apologize for the inconvenience and the fact this was not corrected soonerThe shipment and the account as a whole now have a zero balance due

A complete review of the shipment in question, BOL [redacted] , has been conductedOur investigations have found the detention charges totaling $should not have been billed to the customer on this loadAn internal credit has been issued to remove the charges and a full refund of the $paid by the consumer will be processedThe address we have on file for the customer does not match the address listed in this complaint so we will be contacting the customer directly to verify where a refund check can be sentWe apologize for the inconveniences this has caused but will refund the customer as quickly as possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I have read the response and thank you for the refundHowever they [redacted] is either lying or incompetent because I did not make a mistakeI did learn a lesson to take photographs and document before using any shipping company.Again Thank you for the refund and I appreciate your position of being stuck in the middle I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Unfortunately, the shipment in question is not eligible to have freight charges removedThe insurance purchased on the load covers damages and/or permanent loss, neither of which occurred on this shipment, so a claim cannot be filed for losses that did not occurBecause the freight was recovered by the carrier and delivered in good order, there is no recourse to have the charges removed

Our records indicate the shipment in question, BOL [redacted] , was originally billed to the incorrect party by YRC FreightThe paperwork given to YRC at pickup was not the proper Freightquote paperwork, but instead a Bill of Lading that did not indicate Freightquote was the billing party on the shipmentWe were not notified of this issue until August, at which point we promptly corrected the billing party on the shipmentAt this time we were billed by YRC for both the quoted amount of the shipment and the adjustments mentioned by the consumer In August we filed a dispute with the carrier to have the adjustments removed, but this request was declinedWe have disputed this denial and are currently waiting on YRC to respond to this second dispute filed with them For all inconveniences experienced with this shipment, an internal credit has now been expedited to the customerThe additional amount of $has been waived and there is now a zero balance due on the account

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate you taking the time to look into it Regards, [redacted] ***

Our records indicate the load in question, BOL [redacted] , was setup on 2/25/At the time of setup, Freightquote inquired if the load was legal and if it required any type of specialized equipmentWe were advised the load was legal and only required a standard foot flatbed truck After this load was picked up by the carrier, Star Investment, at the shipping location in Houston, TX, the load was transported to FloridaOnce in Florida, the driver was advised the freight was over-height and illegal to transport as loaded by the shipperThe driver received a fine for this (which neither Freightquote nor the consumer are responsible for paying) and was prohibited from moving the load any further on the present equipment Freightquote then researched options and prices to remedy the situation, eventually finding that the cheapest option was to load the freight onto equipment provided by a different carrier who could then legally complete the delivery to the receiving location in Miami, FLWe advised the consumer the total price for this, including transloading, permit, and linehaul fees, would be an additional $5, As a broker, we rely on our consumers to provide accurate information about the freight they are transporting in order to provide the most accurate shipping quotesThis includes accurate dimensions of the freight and other pertinent informationAs advised in our terms and conditions, when the freight shipped does not match the information provided at setup, the quote originally given is void and any additional charges accrued to complete the delivery are the responsibility of the consumer After delivery of this shipment was completed, we discussed a split of the additional charges with the consumerWhile Freightquote is not liable for any of the charges incurred, we do understand the amount may present a financial hardship for the consumer and do feel the original carrier on the load should have raised concerns about the height of the shipment while at the pickup locationWhile the consumer has advised us post-delivery that they will not pay the adjustments incurred, we have issued an internal credit of $2,to reduce the charges in halfShould the remaining balance of $2,billed to the consumer not be paid, we will proceed with standard collections actions

Our records indicate that the shipment in question, BOL [redacted] , was setup as an estimated transit of business days with [redacted] to be picked up on 8/On 8/Freightquote was notified of pickup issues which we tried for several days to resolve with the pickup location and carrierOn 8/we were advised by [redacted] the shipment had been canceled, so we refunded the customer's pre-paid shipping charges based upon this information Freightquote was not notified by any party involved that the shipment had in fact pickup up on 8/until the following week when it was marked as delivered by [redacted] and we received a bill from this carrier for their servicesWe verified through a signed BOL and a signed delivery receipt that the shipment picked up on 8/and delivered 9/Freight charges on shipments can only be reduced by carriers if a shipment is past its guaranteed delivery date or take more than days to deliver on an estimated transitThis shipment met neither of those requirements, so full charges were and remain due As per our terms and conditions, Freightquote attempted to recoup the funds for the shipment by charging the customer's card which originally paid for the shipmentBecause this payment was declined by the cardholder, we began collections efforts on the balance dueAs we were unsuccessful in collecting the valid charges, the balance due was sent to a third party collections agencyThis agency will continue to pursue the payment on the shipment since it was ultimately delivered within business days and without any noted damage on the signed delivery receipt

Our records indicate the shipment in question, BOL [redacted] , was billed incorrectlyThe additional $required by the carrier to complete the load should not have been billed to the consumer, as the charges were incurred due to an internal error at FreightquoteThe charges have been waived and there is now a zero balance due on the shipmentWe apologize for any inconvenience this may have caused

We are sympathetic to the fact the adjustment assessed by the carrier is large and previously attempted to alleviate some of this financial burdenSettlement offers were proposed to the customer via a Sales Manager and a Sales Director at FreightquoteThese settlements were rejected by the consumer, which is why all additional charges are currently due

We regret the extreme delay this shipment experiencedWe had previously communicated to the customer that we were awaiting a refund from the carrier, Southeastern Freight Lines, for the shipping charges on this load and regret this did not occur more promptly for the customerThis refund has now been received and processed in our systemThe consumer had their credit card company perform a chargeback on the shipping charges, which were refunded to the customer’s card on 7/27/We will not be contesting this chargeback with the customer's credit card company, leaving the credit in placeWe apologize for any inconvenience this situation has caused the consumer, but the shipment now has a zero balance due and the consumer has full refund of all charges

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: It has not been settled at this point I am working with the insurance company and I have file the claim But as I stated in my prior note, arrangements were made through Freighquote for the shipment and insurance Freightquote should be the company that is closing this issue with the insurance company and UPS I have been the one trying to get this issue resolved with the third party companies that Freighquote used Thank you Regards, [redacted] ***

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