[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: The original classification of the freight was correct for the contracted quoted price. It was when it was reclassified at billing that it became a dispute. Documentation was submitted two months ago with no followup by freightquote until a complaint was filed after they initiated collection action. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
We regret the consumer was not satisfied with our serviceAs it relates to the claim for lost freight, unfortunately sometimes shipments are lost or damaged in transit, however, for clarification Freightquote is not responsible or liableThe product is not in our possession or under our control at any timeFreightquote independently contacts with motor carriers who are liable based on applicable federal statutesUpon booking a shipment, liability is typically discussed and a confirmation is sent to the customer providing the details of the shipment including the carrier name, information regarding carrier liability, and the applicable BOL In this particular case, the information regarding carrier liability stated that the carrier's maximum liability in the event of loss or damage is limited to their determination of "fair value", which in no case can exceed a maximum of $USD or $USD/lbfor new goods, or in no case can exceed a maximum of $USD or $USD/lbfor used goods.In the event of a damaged or lost shipment, Freightquote has a claims department who may assist customers in the claims process by filing damages/lost claims with the carrier on their behalf Freightquote assisted in this claims matter and the carrier ( [redacted] ) agreed to compensate the customer per the applicable per pound liability limitationsIn accordance with the expressed liability, the amount offered to the customer was $ This included $for product (pounds x $0.50/lb = $max liability) and $for freight chargesThe refund of freight charges would be applied to this shipment as they were never paid by the customer, which is why the customer would only receive the product amount.Due to the inconvenience of the matter and as a courtesy only, Freightquote will agree to the desired settlement of $for a product payment and removing/crediting the outstanding freight charges A representative will follow up with the customer accordingly.We now consider the complaint resolved and this matter closed.Thank you
Our records indicate the shipment in question, BOL [redacted] was booked externally by the consumer using our website on 4/29/The customer input the shipment information as pallet, 63”x71”x58”, weighing lbs, and selected a freight class of Daylight Transportation was selected by the customer to move this shipment at a quoted price of $Upon examination, Daylight, reclassed this freight to a class Our website advises that, “Freight class is recommended for the most accurate rateIf you don’t know the class of the freight, please call customer service at [redacted] .” Freightquote.com’s website does not have the ability to predict the correct freight class for a shipment, which is why we recommend calling in to find the correct classification to use if there is a question regarding class A review of the shipment has now been concluded and the freight class of that the carrier assigned is correctThe item shipped was a “Pendulum Power Squat Machine,” which according to the NMFTA, falls into the category of “Exercising or Gymnasium Apparatus or Equipment,” NMFC 15220-3, class Unfortunately, this change in class does change the price of the shipment as well, so the adjusted amount is valid and currently due
Our records indicate the shipments in question, loads [redacted] and [redacted] , were reclassified by the carrier YRC Freight due to no NMFC being listed on the BOL at the time of shippingOn 3/and 3/we were advised by the customer they wished to dispute the added charges that incurred from this reclassIn general it can take anywhere from 2-weeks to properly review and file a billing dispute such as theseAs these disputes are less than week old they had not yet been reviewed at the time of this complaintUpon reviewing this complaint we have expedited the credits on these disputes, clearing the balances due on both loads In the future, we would encourage the customer to list [redacted] on the BOL when they book shipments which will move through YRCThis will help prevent the carrier from reclassing the freight and should reduce any bills which need to be disputed
Revdex.com:Yes as long as the amount has been credited and I will no longer be contacted or billed for this shipment I am ok with the actions takenI am sorry it had to come to filling a complaint but I really didn't think I was at fault I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our records indicate that Freightquote ceased communication with the company in question as directedUnfortunately an automated email was sent to the company in regard to a separate location that was on fileThis duplicate account as been shut down and communication will now cease again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is lie!They never filed a dispute - I DID!Regards, [redacted]
Our records indicate we were initially unable to refund the customer's payment on the cancelled shipment due to an unpaid adjustment on another shipment, BOL [redacted] After reviewing the adjustment, we have now issued a credit to the customer as a courtesy to clear the balanceA refund for the cancelled shipment has now been processed and customer should see the refund back on their card within 3-business days
As previously explained, leaving the freight un-stacked was deemed necessary to avoid incurring damageThe customer was made aware of this and chose to continue with the transitThe charges are valid
Our records indicate the shipment in question, BOL [redacted] , was picked up on 9/by the carrier Southeastern Freight LinesWhile the freight was in their possession, the carrier performed an inspection and reclassed the freight from a class to a class On 10/18, we were notified by our customer that they wished to dispute this reclassAt that time we asked for documentation from the customer proving the commodity shippedThis documentation is required by the carrier that moved the freight, as they are the party that transported, inspected, and adjusted the freight and its billingThis documentation was provided to us in a timely manner and we filed the dispute with the carrier on 10/Carriers take varying lengths of time to review billing disputes such as this one, sometimes not reviewing for upwards of days or moreThis particular billing dispute has been filed with the carrier and we are currently awaiting a determination from the carrier Our records indicate we have communicated to the customer that the dispute is filed and is currently awaiting review by the carrierWe do not show any indication that we advised the customer this dispute was declined or that there would be an immediate removal of the charges once the requested documentation was provided As a courtesy we have expedited the removal of the charges internally in the hopes that the carrier will remove charges once they have reviewed the disputeIn the future we would encourage the customer to please reach out to their Disputes Representative or Sales Representative if they have concerns about the timeframe for an active billing dispute, as we are always happy to escalate issues internally when customers contact us with concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I had no recourse to claim lost freight Freightquote was paid in full for the shipment with the additional insurance policy on 8/16/before it was ever picked upFreightquote then refunded the entire shipment amount on 8/26/without any noticeFreightquote terminated the contract between us by refunding the shipping and insurance moniesThis action prevented me from filing a insurance claim for lost freight and without it I had no other options but to deal with the freight carrier (***) in an attempt to find the lost shipment or be out of pocket for the shipment Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Cynthia D [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would like to know exactly who is using my credit card and why the company would allow someone (not me) to use my credit card The only place it had been used improperly is this companyI want the complete story Regards, [redacted]
We have reviewed the issue in question on BOL [redacted] and found that the re-class performed by the carrier was incorrectWe would like to extend our apologies that the dispute process the consumer followed did not resolve the issue satisfactorilyThe adjustment amount of $has been credited and there is now a zero balance due on the account
Our records indicate that BOL [redacted] in question was originally booked as pallet containing machinery which weighed lb and was to be delivered to zip code by Roadrunner TransportationThe pickup location gave this carrier a different BOL than the one prepared by FreightquoteThis BOL indicated the shipment weighed lb and was to be delivered to zip code Based on this information the freight was billed at the new higher weight (causing an adjustment of $29.10), billed to the new zip code that it delivered to (causing an adjustment of $319.62), and billed for a paperwork change due to the BOL change (causing an adjustment of $which is standard per our terms and conditions) In addition to the weight and zip code discrepancies, there was also a reclass on this shipmentFreigthquote incorrectly setup the class on this shipment as class The carrier corrected the class to and adjusted the shipment by $This amount has now been credited internally and is not due from the customer BOL [redacted] in question had a reclass issue similar to the one above which caused an adjustment of $to the customerThis amount has also been credited internally and is no longer due The remaining adjustments outlined above for BOL [redacted] are still due from the customer for a total of $to clear the balance due
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is unfortunate that FreightQuote's tactics took this much effort on my part, and although you maintain their rating as A+, it's clear that they do this on a regular basis given the number of "resolved" complaints this company has Regards, [redacted]
Hi, I just spoke with you on the phone I want to withdraw this complaint The company’s sales manager called me this morning and agreed to give me a full refund of the first order and a partial refund of the second, which is more than fair.Please let me know if I can withdraw this complaint, as I’ve told the sales manager I would.With appreciation, [redacted] ***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: The original classification of the freight was correct for the contracted quoted price. It was when it was reclassified at billing that it became a dispute. Documentation was submitted two months ago with no followup by freightquote until a complaint was filed after they initiated collection action. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
We regret the consumer was not satisfied with our serviceAs it relates to the claim for lost freight, unfortunately sometimes shipments are lost or damaged in transit, however, for clarification Freightquote is not responsible or liableThe product is not in our possession or under our control at any timeFreightquote independently contacts with motor carriers who are liable based on applicable federal statutesUpon booking a shipment, liability is typically discussed and a confirmation is sent to the customer providing the details of the shipment including the carrier name, information regarding carrier liability, and the applicable BOL In this particular case, the information regarding carrier liability stated that the carrier's maximum liability in the event of loss or damage is limited to their determination of "fair value", which in no case can exceed a maximum of $USD or $USD/lbfor new goods, or in no case can exceed a maximum of $USD or $USD/lbfor used goods.In the event of a damaged or lost shipment, Freightquote has a claims department who may assist customers in the claims process by filing damages/lost claims with the carrier on their behalf Freightquote assisted in this claims matter and the carrier ( [redacted] ) agreed to compensate the customer per the applicable per pound liability limitationsIn accordance with the expressed liability, the amount offered to the customer was $ This included $for product (pounds x $0.50/lb = $max liability) and $for freight chargesThe refund of freight charges would be applied to this shipment as they were never paid by the customer, which is why the customer would only receive the product amount.Due to the inconvenience of the matter and as a courtesy only, Freightquote will agree to the desired settlement of $for a product payment and removing/crediting the outstanding freight charges A representative will follow up with the customer accordingly.We now consider the complaint resolved and this matter closed.Thank you
Our records indicate the shipment in question, BOL [redacted] was booked externally by the consumer using our website on 4/29/The customer input the shipment information as pallet, 63”x71”x58”, weighing lbs, and selected a freight class of Daylight Transportation was selected by the customer to move this shipment at a quoted price of $Upon examination, Daylight, reclassed this freight to a class Our website advises that, “Freight class is recommended for the most accurate rateIf you don’t know the class of the freight, please call customer service at [redacted] .” Freightquote.com’s website does not have the ability to predict the correct freight class for a shipment, which is why we recommend calling in to find the correct classification to use if there is a question regarding class A review of the shipment has now been concluded and the freight class of that the carrier assigned is correctThe item shipped was a “Pendulum Power Squat Machine,” which according to the NMFTA, falls into the category of “Exercising or Gymnasium Apparatus or Equipment,” NMFC 15220-3, class Unfortunately, this change in class does change the price of the shipment as well, so the adjusted amount is valid and currently due
Our records indicate the shipments in question, loads [redacted] and [redacted] , were reclassified by the carrier YRC Freight due to no NMFC being listed on the BOL at the time of shippingOn 3/and 3/we were advised by the customer they wished to dispute the added charges that incurred from this reclassIn general it can take anywhere from 2-weeks to properly review and file a billing dispute such as theseAs these disputes are less than week old they had not yet been reviewed at the time of this complaintUpon reviewing this complaint we have expedited the credits on these disputes, clearing the balances due on both loads In the future, we would encourage the customer to list [redacted] on the BOL when they book shipments which will move through YRCThis will help prevent the carrier from reclassing the freight and should reduce any bills which need to be disputed
Revdex.com:Yes as long as the amount has been credited and I will no longer be contacted or billed for this shipment I am ok with the actions takenI am sorry it had to come to filling a complaint but I really didn't think I was at fault I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our records indicate that Freightquote ceased communication with the company in question as directedUnfortunately an automated email was sent to the company in regard to a separate location that was on fileThis duplicate account as been shut down and communication will now cease again
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is lie!They never filed a dispute - I DID!Regards, [redacted]
Our records indicate we were initially unable to refund the customer's payment on the cancelled shipment due to an unpaid adjustment on another shipment, BOL [redacted] After reviewing the adjustment, we have now issued a credit to the customer as a courtesy to clear the balanceA refund for the cancelled shipment has now been processed and customer should see the refund back on their card within 3-business days
As previously explained, leaving the freight un-stacked was deemed necessary to avoid incurring damageThe customer was made aware of this and chose to continue with the transitThe charges are valid
Our records indicate the shipment in question, BOL [redacted] , was picked up on 9/by the carrier Southeastern Freight LinesWhile the freight was in their possession, the carrier performed an inspection and reclassed the freight from a class to a class On 10/18, we were notified by our customer that they wished to dispute this reclassAt that time we asked for documentation from the customer proving the commodity shippedThis documentation is required by the carrier that moved the freight, as they are the party that transported, inspected, and adjusted the freight and its billingThis documentation was provided to us in a timely manner and we filed the dispute with the carrier on 10/Carriers take varying lengths of time to review billing disputes such as this one, sometimes not reviewing for upwards of days or moreThis particular billing dispute has been filed with the carrier and we are currently awaiting a determination from the carrier Our records indicate we have communicated to the customer that the dispute is filed and is currently awaiting review by the carrierWe do not show any indication that we advised the customer this dispute was declined or that there would be an immediate removal of the charges once the requested documentation was provided As a courtesy we have expedited the removal of the charges internally in the hopes that the carrier will remove charges once they have reviewed the disputeIn the future we would encourage the customer to please reach out to their Disputes Representative or Sales Representative if they have concerns about the timeframe for an active billing dispute, as we are always happy to escalate issues internally when customers contact us with concerns
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I had no recourse to claim lost freight Freightquote was paid in full for the shipment with the additional insurance policy on 8/16/before it was ever picked upFreightquote then refunded the entire shipment amount on 8/26/without any noticeFreightquote terminated the contract between us by refunding the shipping and insurance moniesThis action prevented me from filing a insurance claim for lost freight and without it I had no other options but to deal with the freight carrier (***) in an attempt to find the lost shipment or be out of pocket for the shipment Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Cynthia D [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I would like to know exactly who is using my credit card and why the company would allow someone (not me) to use my credit card The only place it had been used improperly is this companyI want the complete story Regards, [redacted]
We have reviewed the issue in question on BOL [redacted] and found that the re-class performed by the carrier was incorrectWe would like to extend our apologies that the dispute process the consumer followed did not resolve the issue satisfactorilyThe adjustment amount of $has been credited and there is now a zero balance due on the account
Check was sent 3/22/and should have been received by consumerThank you
Our records indicate that BOL [redacted] in question was originally booked as pallet containing machinery which weighed lb and was to be delivered to zip code by Roadrunner TransportationThe pickup location gave this carrier a different BOL than the one prepared by FreightquoteThis BOL indicated the shipment weighed lb and was to be delivered to zip code Based on this information the freight was billed at the new higher weight (causing an adjustment of $29.10), billed to the new zip code that it delivered to (causing an adjustment of $319.62), and billed for a paperwork change due to the BOL change (causing an adjustment of $which is standard per our terms and conditions) In addition to the weight and zip code discrepancies, there was also a reclass on this shipmentFreigthquote incorrectly setup the class on this shipment as class The carrier corrected the class to and adjusted the shipment by $This amount has now been credited internally and is not due from the customer BOL [redacted] in question had a reclass issue similar to the one above which caused an adjustment of $to the customerThis amount has also been credited internally and is no longer due The remaining adjustments outlined above for BOL [redacted] are still due from the customer for a total of $to clear the balance due
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is unfortunate that FreightQuote's tactics took this much effort on my part, and although you maintain their rating as A+, it's clear that they do this on a regular basis given the number of "resolved" complaints this company has Regards, [redacted]
Hi, I just spoke with you on the phone I want to withdraw this complaint The company’s sales manager called me this morning and agreed to give me a full refund of the first order and a partial refund of the second, which is more than fair.Please let me know if I can withdraw this complaint, as I’ve told the sales manager I would.With appreciation, [redacted] ***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]