The link now provided by the consumer shows pre-printed weight as verified by the manufacturer of the productThis is sufficient evidence to supply the carrier for their dispute processTo expedite the process we have waived the customer's adjustment and there is now a zero balance due on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our records indicate the load in question was booked as an ocean transport to Puerto RicoWe apologize for any miscommunication regarding the mode of transport, but our records indicate this mode was communicated to the customer at the time of bookingWhile the shipment was in transit, the consumer advised us he would like to change the mode to air transport and he would pay the additional charges to make this changeBefore this switch was confirmed with the carrier, the consumer then advised to return the freight to its point of origin insteadThe carrier charged a reconsignment fee to have the freight moved back to the shipper’s location, and unfortunately we are unable to confirm if those additional charges were or were not communicated to the customerAs a courtesy, we have waived both these charges and the original charges on the shipmentThe original amount paid by the consumer, $488.41, has been credited internally and the customer should see this amount credited back to their credit card within the standard 3-business days, according to their credit card company’s processing timelines
After researching the issue it appears we did not perform a thorough review of the customer's shipment needs when quoting this shipmentUnfortunately, we missed several key points that impacted the rate and should not impact the customerI have removed the additional charges as they should have been a part of our original quoteThe customer now has a zero balance and will receive no further billing callsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: That is not true We were not made aware of the extra charges If we knew we would be charged extra then we would not have shipped these out on Holland These were stackable gaylords that were originally stacked in the truck until the driver told us to unstack them because he was dispatched with the wrong type of truck, despite everything on the original paperwork being correct I don't understand how I am liable for these charges when, according to the driver, this was a mistake by the carrier We have shipped these same gaylords numerous times stacked in trailers, including on Holland, without issue I provided pictures of them stacked in Holland's trailer and in our warehouse If I placed the gaylords unstacked in the trailer without the consent of the driver, I would understand and accept the extra charges But in this instance the driver told us to unstack the gaylords because of the type of truck he drove How am I responsible for the type of truck that Holland dispatches when all of the information I provided was correct? Regards, Steve S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help and quick response in handling this Regards, JG [redacted]
The link now provided by the consumer shows pre-printed weight as verified by the manufacturer of the productThis is sufficient evidence to supply the carrier for their dispute processTo expedite the process we have waived the customer's adjustment and there is now a zero balance due on the account
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our records indicate the load in question was booked as an ocean transport to Puerto RicoWe apologize for any miscommunication regarding the mode of transport, but our records indicate this mode was communicated to the customer at the time of bookingWhile the shipment was in transit, the consumer advised us he would like to change the mode to air transport and he would pay the additional charges to make this changeBefore this switch was confirmed with the carrier, the consumer then advised to return the freight to its point of origin insteadThe carrier charged a reconsignment fee to have the freight moved back to the shipper’s location, and unfortunately we are unable to confirm if those additional charges were or were not communicated to the customerAs a courtesy, we have waived both these charges and the original charges on the shipmentThe original amount paid by the consumer, $488.41, has been credited internally and the customer should see this amount credited back to their credit card within the standard 3-business days, according to their credit card company’s processing timelines
After researching the issue it appears we did not perform a thorough review of the customer's shipment needs when quoting this shipmentUnfortunately, we missed several key points that impacted the rate and should not impact the customerI have removed the additional charges as they should have been a part of our original quoteThe customer now has a zero balance and will receive no further billing callsThanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: That is not true We were not made aware of the extra charges If we knew we would be charged extra then we would not have shipped these out on Holland These were stackable gaylords that were originally stacked in the truck until the driver told us to unstack them because he was dispatched with the wrong type of truck, despite everything on the original paperwork being correct I don't understand how I am liable for these charges when, according to the driver, this was a mistake by the carrier We have shipped these same gaylords numerous times stacked in trailers, including on Holland, without issue I provided pictures of them stacked in Holland's trailer and in our warehouse If I placed the gaylords unstacked in the trailer without the consent of the driver, I would understand and accept the extra charges But in this instance the driver told us to unstack the gaylords because of the type of truck he drove How am I responsible for the type of truck that Holland dispatches when all of the information I provided was correct? Regards, Steve S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help and quick response in handling this Regards, JG [redacted]