Frontgate Catalog

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Only if the replacement chair is not damaged as the expected delivery is in the month of JuneAlso if the art work is fully refunded as well and reserve the right to reopen this complaint upon receiving damage good or if the item break during the course of the warrenty Regards, [redacted]

Emailed customer and notified we cancelled the two gift certificates and issued a credit on order [redacted] Should be reflected in - business days Dear [redacted] ,I am following up with you regarding you Better Business Bureau concern I do apologize for your experience with FrontgateI will be happy to assistI researched your concern regarding the Estate Monogram Coco Mat 36x I cancelled the gift certificates on orders [redacted] for and [redacted] A credit for on your Visa will be issued in 3-business daysWe hope that you continue to shop with Frontgate and we value you as a Customer Respectfully, [redacted] Frontgate Customer Relations [redacted]

We identified a profile for Ms [redacted] under the first name of Joiyce (with the letter i) which did not get suppressed when the remaining profiles were We have suppressed the address of [redacted] regardless of the name associated with the address We apologize for the inconvenience this has causedThank you,Lorece H [redacted] Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They have offered me a GC or all the troubleI was put through Regards, [redacted] ***

Spoke to customer, resolved with credit for missing pillows Reviewing interactions for coachingThank you,Lorece [redacted] Brand Services Manager

Our agent left a voicemail for the customer Upon review of the orders, the customer was entitled to an additional credit of $ We issued the credit on 10/27/bringing full credit on order [redacted] Order [redacted] was credited in full on 10/2/Thank you, [redacted] [redacted] Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was very much impressed with their prompt response and resolutionThank you for your service in helping get to this point! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

Our agent contacted the customer The credit was issued on 8/and was credited based on the pricing of each item, the customer was looking for the full credit amount Once our agent spoke to the customer, the issue was resolvedThank you,Lorece H [redacted] Brand Services Manager

I continue to receive their catalogue This is just a stock answer from them 5/30/Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Spoke with customer, resolved with a pricing discount We also updated our website to reflect the finish and the required assembly Reviewing interaction for coaching opportunitiesThank you, Lorece H [redacted] Brand Services Manager

Our agent contacted the customer (giftee) and replaced the hose reel Thank you, [redacted] Brand Services Manager

Upon review of the order, credit of $was processed on 9/and $on 9/ Shipping of $was not creditedOur agent emailed the customer the below advising of the additional credit Thank you, [redacted] Dear [redacted] ***,I am following up from the voicemail that I left I issued a credit for which is the difference between what was already issued to your credit card Please, see the dates we issued the credits on 9/$and on 9/$ That left a difference of Allow 3-business days for the credit to your VisaI am sorry for your inconvenience We appreciate you as a Customer

The company has finally done everything it promised me it would do, although it did take a lot of time and effort on my partI am willing to close the claim on my behalf Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still waiting for frontgate to replace the damaged kitchen stoolThe scheduled is so time in march Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am awaiting the promised plaque with the correct address, anticipated delivery date in December and I look forward to the gift certificate mentioned in the letter Regards, [redacted]

Verified item delivered, due to inconvenience and delay, issued credit for shipping Sent below email to customerMr [redacted] , I would like to apologize for the shipping delay with your order I was able to verify your item delivered 7/29/ Due the inconvenience I issued you a credit for your shipping fees.Please do not hesitate to contact us with any questions Thanks, [redacted] Brand Services Manager for Frontgate/Grandinroad

Please keep complaint open as I have dealt with four different managers indicating that they will provide a refund and then receive email stating I will receive gift certificate instead of a full refundPleas see attachment as the resolution will not occur until 2/16/I was told if I donot return the chairs by March then they will not refund my moneySo I am concerned as I was told already by four different manager that I will receive a refund and did not happen as this has been going on since September of

Our agent spoke with the customer and reviewed the disclaimers on the inside cover of the catalog, customer declined the offered appeasement Honored customers request to be removed from mailing list, it can take up to months for catalogs to stop arriving.Thank you,Lorece H.Brand Services Manager