Frontgate Catalog

Our agent contacted the customer to share the credit was issued on 10/27/of $953.60, he also sent an emailThank you, [redacted] Brand Services Manager

Our agent called the customer The credit was issued on Oct 10th for the 2nd order We are pulling the interaction for process improvement purposes.Thank you, [redacted] Brand Services Manager

Spoke with customer, stools shipped 10/10, remaining stools shipped 10/ Customer received one then the remaining two delivered on 10/30, we were on the phone when UPS showed for final delivery I asked the customer to call me with any issues, left a message 11/to confirm his satisfaction with the quality, advised closing issue since stools have shipped Thanks, [redacted] Customer Relations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a letter from the collections agency that Frontgate was stopping collections, so thank you for that I received an email that customer service had resolved the collections issue and that they fixed the balance due on my account, but that I would still need to call the dispute department to get my account in good standing I did that and was told that there is still an amount due and told me to reference [redacted] I emailed Frontgate Customer service about this just today, I am hoping they can resolve quickly I also did not receive the $gift card, but I am guessing that it went to my old address I don't really need that though, would just like my account to be cleared Thank you! [redacted]

They would not honor the advertised price of the RugPrice in my original complaintI was offered Free Shipping.I will never buy from the Company again and rest assured I will never recommend the Company.It is very poor business, but of course they don't care for they have $$$$$$$$$$ and I am just a STUPID RETIREE!Please leave it in the Bureau as a Unresolved Complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I told Frontgate and their shipping company that I have no way to locate a company to provide an estimate to repair the table they damagedClearly, Frontgate is not willing to spend time to locate an estimator itselfI proposed that they simply pay me the replacement cost of the table: $1,I have not heard a response to this proposal Regards, [redacted]

Our agent spoke with the customer The credit was processed along with a gift certificate We forwarded her feedback for process improvement.Thank you,Lorece H [redacted] Brand Services Manager

The trucking company has made multiple attempts to contact the customer to bring this to resolutionThe only response from the customer on 10/8/states she does not have an estimator nor the time to locate oneUnfortunately, the only way to receive compensation is to provide the requested information to the trucking companyThey want to work with the customer to close this claim Thank you, Lorece H [redacted] *

Our representative contacted the customer and hera gift certificate for a portion of the purchase price of the tree since it was purchased in Customer accepted.Thank you, [redacted] Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Spoke with customer and clarified the promotion and the disclaimers Due to the item being excluded from the promotion, MrYoung and I agreed on a compromise and he placed his order.Thank you,Lorece H [redacted] Brand Services Manager

I left customer a voicemail on 2/5 with no return call and again 2/17 to follow up on resolution with trucking company. I reiterated the need to discuss and partner with trucking company for compensation. Thanks,Lorece

Mrs [redacted] and I have been unable to speak in person I did leave her a message we would authorize the return for full credit and I will have a team member contact her for instructions We are reviewing our online verbiage and instructions.Thank you,Lorece H [redacted] Brand Services Manager

Our agent Rhonda worked with the customer and arranged for the entire set of cushions to be returned and issued the credit Confirmed items were in transit on 9/and issued $2,credit Identified internal processing issue causing delay Credit will be submitted today 9/16/15, I left a message for the customer advising of the delay and sent him an additional gift certificate for the inconvenience and for his continue patience.Thanks,Lorece

Our agent emailed the customer and sent a gift certificate We offer a year warranty and the towel stand was purchased on 4/30/and falls outside our warranty policy We no longer offer this item and due to our confidentiality agreement with our vendor we are unable to provide the vendor contact informationThank you, [redacted] Brand Services Manager

Our representative spoke with the customer on 4/ Credits were processed for returned items as well as the remaining credits for shipping and boxesThank you, [redacted] Brand Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the new bar stool but the supporting brace gave away from the frame of the stool and I contact the customer service person below via email and have not had a response to the damage to the new bar and if they are going to replace it with a new one or not [redacted] Regards, [redacted]

We have been in contact with customer while we resolved the credit issue. We partnered with [redacted] and the credit was processed and our agent left Ms. [redacted] a message with the credit details of $267.09 and issued a gift certificate for the long delay and inconvenience,Thanks, [redacted] ... [redacted] Brand Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am 100% satisfied with the resolution It was more than I expected A representative contacted me with hours , expressed her concernA gift certificate was issued and received within a week Thank you very much Regards, [redacted] ***