Frontgate Catalog

Spoke to customer, submitted for final credit for refused cancelled item, credit should reflect within 3-business days Partial credit issued on 7/and partial credit issued on 7/25.Thank you, [redacted] Brand Services Manager

Verified credits processed on 2/4/ $and $1,processed on 2/Thank you, [redacted] Brand Services Manager

Spoke with customer and issued a replacement for damaged item to the corrected address and credit for item shipped to incorrect address.Thank you,Lorece H [redacted] Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Our agent left the customer a voicemail and sent an email. One credit was issued on 5/18 and the second credit issued on 8/30. The shipping was also credited due to the inconvenience to the customer on 7/25. The other customer was also taken care of with due to their missing... item. Thank you, Lorece H [redacted] Brand Services Manager.

Emailed the customer extending the promotion due to our error, customer declined offer Email attachedThank you, [redacted] Brand Services Manager

Called customer at phone number listed, not in service 1/4/emailed customer, no response Unable to locate customer by searching by name, address, phone number, or email address Ms [redacted] My name is [redacted] and I am the Customer Relations Manager with Frontgate and Grandinroad We received your RevDex.com complaint and I apologize for your experience In researching your order I am unable to locate your order details with the information listed Would your order be under any other name or address? If it will be easier to speak on the phone, I will be happy to call you, what is the best time to reach you? Thank you, [redacted] Customer Relations Manager [redacted]

I spoke with customer and apologized for her experience and confirmed receipt of the dog bed The customer was issued a 20% discount due to the delays with the dog bed Due to her overall experience, I issued her a certificate for a future purchase Thank you, [redacted] Brand Services Manager Frontgate/Grandinroad

Sent customer email informing I have submitted additional credit he was not awarded Mr [redacted] I received your dispute with the Revdex.com and I sincerely apologize your full credit was not issued I have escalated this request to be expedited for the additional credit of $ You should be able to verify the credit with your credit card company by Friday, 11/or Monday 12/ I do apologize this was not processed correctly the first time and for the inconvenience this has caused you If you have any questions, please feel free to contact me Thank you, [redacted] Customer Relations Manager [redacted]

Spoke to customer and apologized for delivery delays. Customer confirmed all pieces have now been delivered. Thank you, *** ***Brand Services Manager

Revdex.com:I paid Frontage for my items and for shipping those itemsThe shipping company damaged my propertyI have no direct relationship with the shipping companyFrontgate hired the shipping company, not meFrontgate is responsible for making me wholeTo require that I deal with their subcontractor is unacceptableFrontage should act, not me.
Regards,
*** ***

Our agent Charles J*** spoke with the customer on 6/reviewing the printed error. He also explained on page of the same catalog was our disclaimer around descriptive or typographical errors are subject to correction. Customer stated no compensation was offered and not honoring the
misprinted price. Our agent offered the customer free shipping on the umbrellas he was interested in purchasing, the customer declined.Thank you,Lorece H***Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending the refund promised
Regards,
*** ***

Emailed customer and apologized for experience. The order was cancelled and the rug is no longer available. Issued $gift certificate for experience
From: "*** ***"
To: "***, ***"

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Our representative contacted the customer in response to a presidential complaint and arranged for the return of the damaged cooler and a full credit. Out representiative was communicating with the customer regarding each of these steps.Thank you, *** ***Brand Services Manager

Our agent spoke with the customer and the desire to return the bed was due to the interaction with our service agent, we are locating the all for review. They discussed the disclaimers with the promotion. The customer decided to keep the bed and was able to use the reward
certificate. Below is the disclaimer with this particular promotion.IMPORTANT OFFER DETAILS: Offer valid on orders placed through 9/4/at 11:59pm EDTReward Certificates are given in $increments based on total order value after all discounts of items purchased up to $2,000, excluding Frontgate Estate Wine Club, Tommy Bahama Furniture, gift cards and certificates, postage and handling, taxes, returns, previous purchases, cancelled or replacement ordersMaximum reward is $1,Orders cannot be combined to qualify for this promotionThis offer cannot be combined with any other special offers or incentivesLimit one reward certificate per householdRewards certificates are valid through 10/1/2016, are not transferable, and cannot be redeemed for gift cards or certificates, or cashReward certificates will be sent on 9/9/to the valid email address you provideOffer valid in the U.Sonly. Thank you, Lorece H***Brand Services Manager

Our agent spoke with the customer, honored the promotion and reviewed where promotional disclaimers are located. Thank you, Lorece H.Brand Services Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the
business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for the quick resolution.
Regards,
*** ***