Frontier Airlines, Inc.

09/28/2016 11:28 AM Dear [redacted],   Thank you for contacting Frontier Airlines Central Baggage Service.   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   We are sorry to hear of the damage to...

your luggage when you traveled with Frontier.   We have received an update from our Houston Baggage Service Office, and have been advised they are still waiting to receive a copy of your original dated receipt for the damaged luggage.   Once that is received, they will be able to proceed with your settlement.  If needed, their contact number is ###-###-####, and e-mail address is:  [redacted]   As a customer service gesture, and for your inconvenience we are providing you with a $50.00 electronic travel certificate.   To redeem your electronic voucher, visit www.FlyFrontier.com and book your flight. On the “Purchase” page, select “Voucher”, then enter the following voucher number: [redacted].  Issued to [redacted]. This voucher must be redeemed by March 28th 2017, but travel may be booked out as far as Frontier's schedule allows. [redacted]Terms and Conditions for Electronic Travel Certificates:-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased. -Valid for 6 months from the date of issue and may not be extended.-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.The Certificate cannot be: -Applied toward the purchase of Travel Insurance or STRETCH seating.-Applied toward baggage fees, change fees, or other charges. -Combined with any other voucher, promotion, or discount. -Used with group travel -Redeemed for cashOther conditions may apply.If you have any questions please call Frontier Reservations at ###-###-####.   Your concerns have been made available for review by our management. Managers are asked to review all feedback and use it to implement product and service enhancements.   We appreciate your business and apologize for the inconvenience you experienced. We look forward to serving you on a future flight, under more pleasant circumstances.     Sincerely,       [redacted] Frontier Airlines Central Baggage Specialist

8/25/2016 10:33 AM Dear Ms. [redacted],   Frontier Airlines is in receipt of your letter to the Revdex.com, and we appreciate the opportunity to address your concerns.   Please accept our sincere apology for the delay of yours and your daughters bags upon arrival in Seatlle on July 30, 2016.  Our records indicate that your bags have been reunited with you.   If you have any interim expenses please scan and email the receipts as a reply to this email and I will process a reimbursement for you.   We are unable to refund any ticket value as we did provide transportation for you and your daughter from Seattle, WA to Washington, DC and return.   At Frontier Airlines, we appreciate your business and we look forward to serving you on a future flight, under more pleasant circumstances.   Sincerely,   [redacted] Central Baggage Supervisor Frontier Airlines

11/12/2016 12:23 PM Hello [redacted],   We have received your correspondence from the Revdex.com. Thank you for letting me know about your experience on Frontier. We are growing incredibly fast and it's feedback like this that help us identify where we can improve as an airline. Contract of Carriage...

Although change fees are an industry practice, I'm sorry to hear that you are dissatisfied with our change policy. In fairness to other passengers, I am unable to waive the change fee because of the booking error. I am acting in accordance to section 9 of the contract of carriage that you agreed to before completing your booking.   We look forward to welcoming you all onboard soon!     Kindly,
[redacted]Customer Relations SpecialistFrontier Airlines

09/29/2016 02:03 PM [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   As we discussed on the phone your flight 794 on September 23, 2017 was uncontrollably delayed by weather. We do not provide...

compensation in a case like that and we still do not refund tickets that have been flown on.   Your business is very important to us. We hope to have the opportunity to restore your confidence in our service onboard a future flight.Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 6, 2015/08/06) */
Dear [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I understand your concerns regarding both of your sibling's flights having been delayed....

Please know it is never our intent to disrupt your travel however safety is our first priority. I'm sorry they were unable to attend your rehearsal dinner. When we have a controllable delay compensation may be provided based on the length of the delay. Compensation is always in the form of a voucher and they do expire in 90 days from the date of issue. You do not have to travel by this date just make a new reservation. If you would like to forward their reservation code for their July 20, 2015 flight I can verify any compensation provided.
We are committed to providing our passengers with a pleasant and enjoyable flight experience and regret that we fell short of this when you contacted our reservations department regarding the flight delay. We have high expectations of our employees and are disappointed agents were not able to assist with providing the information. For training purposes; we have made your comments available to the reservations manager.
Your comments and those from other customers help us to identify areas needing to be addressed and we are grateful to you for your feedback.
Your continued support is very important to us. Therefore, we hope this isolated incident does not prevent you from flying with us in the future. We hope to have the privilege of serving your future travel needs.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Could never change the past. I
Am scared to spend money and my flight or my family is delayed. I pay this out of my pocket.
Final Business Response /* (4000, 14, 2015/09/07) */
Dear [redacted],
We have received your second rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
We apologize for your worry and unhappiness.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (2000, 16, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes

Initial Business Response /* (1000, 6, 2015/10/11) */
Dear Ms. [redacted],
Frontier Airlines is in receipt of your letter to the Department of Transportation and Revdex.com, and we appreciate the opportunity to address your concerns.
Please accept our sincere apology for our...

Bismarck, ND and Ft. Myers, FL not addressing the reimbursement of the hockey sticks that were purchased.
As per your telephone conversation with [redacted] Central Baggage Manager, we are reimbursing the total amount of $755.69 requested.
As a customer service gesture, we have provided a $100.00 travel voucher for a discount on a future Frontier flight.
To redeem your electronic voucher, visit www.FlyFrontier.com and book your flight. On the "Purchase" page, select "Voucher", then enter the following voucher number: XXXXXXXXXXXXXXXXX
[redacted] Redeem by: 04/11/2016
[redacted]
Terms and Conditions for Electronic Travel Certificates:
-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.
-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased.
-Valid for 3 months from the date of issue and may not be extended.
-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.
The Certificate cannot be:
-Applied toward the purchase of Travel Insurance or STRETCH seating.
-Applied toward baggage fees, change fees, or other charges.
-Combined with any other voucher, promotion, or discount.
-Used with group travel
-Redeemed for cash
Other conditions may apply.
For any questions regarding your certificate or to redeem, please visit www.FlyFrontier.com or contact Frontier Airlines Reservations at XXX-XXX-XXXX. We are open 24 hours / 7 days a week for your convenience.

If we can be of further assistance, please don't hesitate to contact us via email at: [redacted]@FlyFrontier.com, or by calling: XXX-XXX-XXXX Monday-Friday 7:00am-4:00pm Mountain time.
At Frontier Airlines, we appreciate your business and we look forward to serving you on a future flight, under more pleasant circumstances.
Sincerely,
[redacted]
Manager, Baggage Services
Central Baggage Services
XXXXXXXXXB
Enclosure:
1 Check $755.69

Initial Business Response /* (1000, 6, 2015/09/11) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Frontier Airlines recommends customers arrive at least two hours or more prior to...

departure time. Because of the vital paperwork that our ticket counter agents must complete prior to departure, Frontier Airlines requires passengers to be checked in with boarding pass in hand a minimum of 45 minutes prior to the scheduled flight departure for domestic flights, and 60 minutes for international flights. Passengers who fail to meet these requirements will lose their seat assignments, be re-accommodated on a later flight and will be assessed any applicable flight change fees.
The kiosk is programmed to stop checking in at the 45 minute cut off and give a message: "Your flight is boarding soon. Please proceed to the Frontier Airlines counter for check-in." This is to speak to an agent to get you on another flight, because you missed the 45 minute cut off. You must have your boarding pass in hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand things can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure.
Please accept our sincere apology in which we are unable to grant your request, and are sorry for any frustration this may have caused. We are disappointed that you may not be satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to following the policy and guidelines of our 45 minute cut off time.
We look forward to welcoming you onboard many future Frontier Airlines flights.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

03/31/2016 06:39 PM [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.On behalf of Frontier, please accept our sincere apologies for the inconvenience your family experienced due to severe weather.During times when...

we are experiencing cancellations due to weather related issues, Frontier Airlines allows passengers to make changes to their reservation without certain penalties. We do not compensate passengers during weather-related delays or cancellations, as weather is something that we are unable to control. Your request for reimbursement of the other airline ticket you purchased and the rental car expense has been denied. When re-accommodation is not acceptable and passengers take alternate travel we are unable to assume liability for additional incidental or travel-related expenses. You have been issued a refund in the amount of 1,048.00 for the unused portion of the Frontier ticket. This refund went back to the credit card ending [redacted]. $928 was processed on March 26th and $120 was processed on March 27, 2016. In addition to the refund I have issued each passenger a $200 electronic voucher as a customer service gesture, which provides a discount on your next Frontier Airlines flight.To redeem your vouchers, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: [redacted]The vouchers must be redeemed by October 4, 2016, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows. In reference to you comments regarding Frontier profiting from your loss. We did not rebook at a higher rate. Your records indicate we refunded you your original fare.While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.Kindly,LorettaFrontier AirlinesCustomer Relations

Hi [redacted],We have received your
rebuttal as submitted to the Revdex.com and appreciate the
opportunity to further address your concerns.Thank you for the
update.I show the date the miles were deducted from your account as June
27, 2016. The program detail note to allow 6 to 12 weeks for  publication to
start which should be within the next week. Please let us know if you have not
received as of next week and we will proceed from there. I'm sorry for
the long time period it takes for the subscriptions to arrive. The link has
details on the program.  https://www2.magsformiles.com/10002846/Frontier-Program-Details.html...⇄
you again for your patience.Sincerely,[redacted]Customer Relations
SpecialistFrontier  Airlines

02/06/2017 10:24 AM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   I apologize for your frustration with the unexpected onboard charge. Be assured we were doing our necessary research in order to...

resolve your concerns.   Although we believe you may not have been charged for your original purchases (a year ago), we already submitted a refund request for all 3 new charges, this morning. I'm sorry you felt we were not assisting you,   I will let you know as soon as the refund is approved by the vendor.   [redacted] Frontier Airlines

03/28/2017 04:48 PM Dear Mr. [redacted],   I have reviewed both your request for interim expenses, as well as your correspondence with the Revdex.com. and appreciate the opportunity to respond.   I'd like first to apologize for the delay in your baggage originally; however, just...

as importantly, for the subsequent delay in processing of your reimbursement.  I can assure you that Frontier Airlines makes every effort to minimize bag delays, as well as the time it takes to process reimbursement for expenses incurred because of our delay.  Clearly, we failed to meet our own standards in this matter and I sincerely apologize.   I left a voicemail at your contact phone number today to ask whether you have received the check that was mailed to you via [redacted] on 3/22/17.  If you have not received it, please let me know as soon as possible so we can make alternate arrangements.   We appreciate your patience in this matter and we hope to see you soon on another Frontier flight.    Sincerely,   [redacted]
**  [redacted]

Response Email   02/20/2018 10:59 PM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our Apologies I understand your frustration when you were advised that here at Frontier, we...

charge an additional fee for canceling your flight more than 24 hours after making your reservation. Please accept my apology for the inconvenience you experienced. It's never our intent to disappoint our passengers.   Refund My research indicates that after speaking with another agent in our office, you were refunded $396, the amount of the fees which are being disputed in this instance. I see this amount being refunded to the card ending in XXXX on February 18th.   In addition to this, as a customer service gesture, I have refunded the remaining cost of your flight, in the amount of $413.60. This payment will also be refunded to the card ending in XXXX. Please allow 5-7 days for processing for this to reflect on your account.   Come Back Soon I apologize again for the inconvenience you have experienced when attempting to cancel this flight. Nonetheless, we hope to see you and your family again soon.   Kind Regards,  Customer Relations Specialist Frontier Airlines

07/11/2016 09:55 AM [redacted] We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.Regrettably, we cannot provide compensation for the missed meeting and hotel . We will not be able to reimburse for those expenses as we do not cover travel related expenses. I apologize that this is the case. Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 5, 2015/08/10) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I'm very sorry for any inconvenience our schedule change between Cleveland and Tampa...

caused you. Although schedule adjustments are a necessary part of air travel, please know that these decisions are not made lightly.
Flight schedules can be very tough to manage due to frequent changes in costs and market demand. We have a team of specialists who continually monitor our entire system and make adjustments only after careful review of market viability. While we always strive to maintain schedule consistency, there are situations where changes are necessary despite our best efforts.
Please know, we take great care to operate a safe and on time airline. It is never our intention to disappoint passengers. When we have a controllable delay compensation may be provided. This is always in the form of travel voucher and based on the length of the delay. If you decide not to travel due to the delay a refund can be requested for the unflown delayed segment. Segments that are flown are not refundable. I apologize if this was not explained when you contacted us and spoke with agent Mya and your comments have been made available for our reservations management team for training purposes. Respectfully we would not refund the ticket or reimburse for the travel voucher.
We hope you will use the travel voucher, you do not have to travel by the expiration date just make a new reservation using the voucher.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines

10/18/2016 01:08 PM Dear [redacted],We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.We are disappointed that you are not satisfied with our position in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. We will be unable offer the cash refund you are requesting; however we are happy to include the $75 voucher for future travel on Frontier Airlines.Attached are the instructions and information needed for the redemption of the $75.00 electronic travel certificate provided. The certificate is name specific, non transferable, non refundable and cannot be combined with additional certificates for a reservation. This certificate does not have any residual value if full value is not used. Please redeem your electronic travel certificate by going to www.FLYFRONTIER.com or by contacting Frontier Reservations @ ###-###-#### to make your reservation and to apply the electronic certificate. The certificate expires at 12:01 am (CST) of the expiration date; the reservation must be made by 11:59 pm (CST) the day before the expiration date.[redacted]Frontier Airlines apologizes for your damaged baggage and the inconvenience this may have caused you. We hope to serve you on a future Frontier Airlines flight, under more pleasant circumstances. Sincerely,[redacted]Customer Relations Central Baggage ServicesFrontier AirlinesPhone: ###-###-####[redacted]www.FLYFRONTIER.COM

Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Please be assured that Frontier would not put passengers at risk within the cabin. Aircraft cabins are pressurized; this is a process in which conditioned...

air is pumped into the cabin in order to create a safe and comfortable environment for passengers. Additionally, I would like to apologize that only two of the three lavatories were available. It is not our intent to disappoint or inconvenience passengers. As a one time customer service gesture, I have upped your individual vouchers to $50. Your vouchers expire on April 12, 2018 and can be used toward any Frontier flight. You do not have to fly within this time frame, but travel does need to be booked prior to the expiration date. Xxxx Xxxxx: XXXXXXXXXXXXXXXXXXXxxx Xxxxx: XXXXXXXXXXXXXXXXXXXxxx Xxxxx: XXXXXXXXXXXXXXXXXX Further redemption details are available below. I apologize again for your past experience, and I hope you will use the discount on your next flight with us. I highly encourage you to give us the chance to impress you on your next adventure. I'm confident your next flight will be a vast improvement! Regards, Customer Relations SpecialistFrontier Airlines

10/21/2016 04:43 PM Hello [redacted],We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.I'm sorry to hear that your attempts to obtain a refund through the hotel and [redacted] have been unsuccessful.We try to make...

the terms and conditions of our MasterCard as well-known as possible and I'm sorry if a miscommunication led to a misalignment of expectations. Please be assured that I am making your feedback available to our leadership team for further consideration.I still hope you will consider Frontier for your future travel needs. We'd appreciate the opportunity to better meet expectations on your next Frontier flight!Sincerely,[redacted]Customer RelationsFrontier Airlines  10/21/2016 02:21 PM Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Frontier MasterCard I'm sorry to hear that you were caught off-guard by the specific stipulations attached to your Frontier MasterCard. We strive to ensure that our customers are aware of this information by ensuring that all stipulations are listed in the Terms and Conditions section of the credit card application. Customers are required to provide their consent by either checking the "I Agree" box (if online) or by providing a signature (if on paper) prior to the application being processed.   Third-Party Hotel Reservations Please be assured it's never our intention to mislead our customers. It is true that Frontier Airlines does partner with the [redacted] search engine help our customers find hotel accommodations at their respective destinations.   However, each individual hotel chain designs its own cancellation policy and their cancellation policy is listed next to each option on the booking site. Customers are responsible for reviewing the the details of their purchase at the time of booking and then provide their consent to the purchase by clicking the "Book" button. Directly above the "Book" button on the page is are the Reservation Terms that state: "By continuing with your booking, you agree you have read and accept our Terms and Conditions and Privacy Policy."   Recommendations Regarding your hotel purchase, I recommend contacting either [redacted] or the hotel itself to request your refund. Because Frontier Airlines did not collect any money for the hotel reservation, we are not in a position to refund anything.   Regarding your desire to cancel your credit card, Frontier Airlines is not able to cancel credit cards on behalf of individuals. If you wish to cancel your credit card, please contact [redacted], the company which issued the credit card, either through their website or by calling the 800 number listed on the back of the card.   Sincerely, [redacted] Customer Relations Frontier Airlines

08/12/2016 06:19 PM [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   We appreciate you bringing this web issue to our attention. You may occasionally have difficulty accessing or processing...

information on our site due to unforeseen technical issues with either our website or your server.   Check-InI know first-hand that navigating an airport can be challenging, especially when there are long security lines. It's for that reason that we require passengers to be at our ticket counter at least 45 minutes prior to departure. It's really is a good idea to get to the airport at least 2 hours in advance of your flight. For those times when someone does miss a flight, we can often accommodate passengers on the next available flight by charging a non-refundable change fee.   I reviewed your reservation and show that you were unable to check with our Kiosk since it was past the 45 minute cut off time and that our agent moved your July 30th flight from Orlando to Austin to August 1st and waived the change fee.   When you did not cancel your flight for August 1st the flights went into no show status and you lost the value of your tickets.   Respectfully, your tickets are not-refundable and Frontier does not provide compensation when a passenger is not checked in for their flight before the 45 minute cutoff time.   Your business is very important to us. We hope to have the opportunity to restore your confidence in our service onboard a future flight.   Sincerely,   [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response /* (1000, 6, 2015/09/25) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Frontier Airlines recommends customers arrive at least two hours or more prior to...

departure time. Because of the vital paperwork that our ticket counter agents must complete prior to departure, Frontier Airlines requires passengers to be checked in with boarding pass in hand a minimum of 45 minutes prior to the scheduled flight departure for domestic flights, and 60 minutes for international flights. Passengers [redacted] fail to meet these requirements will lose their seat assignments, be re-accommodated on a later flight and will be assessed any applicable flight change fees.
The kiosk is programmed to stop checking in at the 45 minute cut off and give a message: "Your flight is boarding soon. Please proceed to the Frontier Airlines counter for check-in." This is to speak to an agent to get you on another flight, because you missed the 45 minute cut off. You must have your boarding pass ** hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand things can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure.
Not all airlines participate in TSA Pre-check. Our records indicate on your outbound you went to the ticket counter and had your boarding passed printed and you and your family made your outbound flight without any issue. Our records indicate you attempted to use the kiosk at 4:03 pm for a 4:40 pm flight and then you went to the ticket counter at 4:07 pm. For a 4:40 pm departure all passengers must have bags checked and boarding pass in hand no later than 3:55 pm.
Please accept our sincere apology in which we are unable to grant your request, and are sorry for any frustration this may have caused. We are disappointed that you may not be satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to following the policy and guidelines of our 45 minute cut off time.
We look forward to serving you onboard a future Frontier Airlines flight in the near future under better circumstances.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unfairly charged for an alternate flight. I had arrived at the airport within the recommended 2 hour time frame but I had an e-ticket so I went straight through security initially. I was turned away at the gate and told to go to the ticket counter to print a physical boarding pass, which resulted in me having to go through security...again. There was an additional 45 minute delay, causing me to ultimately miss my flight and resulting in an additional $400 for the next flight the next day.
Final Business Response /* (4000, 10, 2015/10/11) */
Dear Ms. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
In past emails your sent you mentioned "Your website does not say that e tickets will not be accepted. If that was the case, why offer them? Furthermore, I have a hard time believing that this would have happened had I not been African-American as I have seen others use e-tickets in the past."
Frontier's system does not currently support mobile boarding passes. It is not a feature we have ever had in the past. Currently Frontier is working on releasing a mobile app that may make things like a mobile boarding pass possible in the future.
We are unable to grant your request.
Regards,
[redacted]
Customer Relations Specialists
Frontier Airlines

05/17/2017 10:27 AM Hello [redacted]   We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.   We have reviewed your comments and the receipts submitted and will reimburse you an additional $76.65.  We will not be reimbursing you for the toys purchased for your child and do not reimburse for alcoholic beverages or tips.  The expenses reimbursed are itemized as follows:   Pet boarding 1 additional day                  $20.00 [redacted]                                19.70 [redacted] (no alcohol/no tip)                45.77 [redacted]                                                  16.63 [redacted]                                                  20.32 Hotel                                                          145.77   Total                                                        $ 268.19 Already reimbursed                                    191.54   Additional reimbursement                      $ 76.65    Again, our apologies for any inconvenience this may have caused in your travel plans and we appreciate the opportunity to address your concerns.  You should expect to receive the additional reimbursement check of $76.65 at the [redacted] address within 4-6 weeks.   Best wishes,   [redacted]
[redacted]