Frontier Airlines, Inc.

02/02/2017 02:46 PMDear [redacted],Thank you for contacting Frontier Airlines.      We are sorry about your checked baggage fees.  Your Frontier Airlines ticket was used to purchased a ticket on another airlines by Frontier.  The bag fees were included in that purchase so there is nothing left to refund.  We apologize for any miscommunication.There are circumstances when Frontier Airlines does not assume liability for baggage issues. Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liability. We have attached a copy of our Section 17. Claim Limits and Procedures for your reference.We're committed to providing our guests with a quality travel experience, and are disappointed you did not receive the level of service necessary to fulfill that commitment. Along with our sincere apologies, we have issued the following Electronic Travel Certificate, which provides a discount on your next Frontier Airlines flight.This certificate may be redeemed during online booking on the payment information page at FLYFRONTIER.com. Please review the terms and conditions and keep in mind the passenger name on the new reservation must match exactly as displayed in the attachment above:Note:  This document is informational only and holds no value.   Terms and ConditionsThe Certificate is:•   Stored in Frontier Airlines database and can be applied towards the purchase of a new ticket for any Frontier or Frontier Express flight.  Only one certificate may be redeemed per ticket. -   The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.  Any remaining value after redemption is null and void. •   Changes may be made to your reservation after the initial ticketing; however, a change fee and fare difference may apply, depending on the type of ticket purchased.   Valid for 1 year from the date of issue and may not be extended.  Nontransferable; may only be redeemed in the name of the passenger to whom it was issued. When redeeming online, the name on the new reservation must match the name on the Electronic Travel Certificate exactly.  Applied equally among all passengers in the same reservation when booked online.The Certificate cannot be: •   Applied toward baggage fees, change fees, or other charges. •   Combined with any other voucher, promotion, or discount.  •   Used with group travel •   Redeemed for cash For any questions regarding your certificate or to redeem, please visit www.FLYFRONTIER.COM or contact Frontier Airlines Reservations at [redacted].  We are open 24 hours / 7 days a week for your convenience.  We will contact you if your property is located.  Frontier appreciates your business and hopes to see you on a future flight under more pleasant circumstances.Sincerely,[redacted] Frontier AirlinesCentral Baggage Service Specialist[redacted]Website: www.flyfrontier.com

08/05/2016 10:13 AM Hello [redacted]   I would like to thank you for contacting us in regards to your recent experience with Frontier Airlines.  I am a customer care specialist that has been assigned to review your case.   Flight Delays First, I would like to personally apologize...

for all of the stress and inconvenience you experienced during your recent trip from San [redacted] to Las Vegas.  It is never our intension to delay our passengers and I can understand your frustration because I know how much people look forward to vacations and when time is cut out of that vacation due to flight delays it can be very frustrating.   Previous Delays After reviewing your file, I was able to see that the reason for the extended delay was previous flight segments being delayed by weather.  That being said, weather delays are not your fault nor is the delay the only thing that went wrong during your flight experience so I believe we do need to take action in order to make this situation better.   We Can Do Better First, I refunded all of your baggage fees to each individuals card that they used in the original purchase for a total of a $205 refund.  In addition to that I have issued each of you $200 travel vouchers for use on future Frontier flights.  The vouchers expire November 2, 2016 and I have attached instructions on how to redeem these vouchers to the bottom of this email.    Hope To See You AGain Once again I would like to apologize for all the inconvenience you experienced during your recent flight experience.  I hope you will come back and give us another chance to serve you on future Frontier flights.  I hope you were still able to have a great time in Vegas.   Kindly,   [redacted] Customer Care Specialist Frontier Airlines

11/09/2016 04:41 PM Dear [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Discount Den is an annual membership program that allows customers to book special discounted fares directly with us. Discount...

Den fares are not available anywhere else.   According to our records you purchased an Economy fare from [redacted] on November 6 and agreed to the Economy fare terms. Our Economy fare is non-refundable unless cancelled within 24 hours of purchase when travel is 7 or more days out. The fare you purchased on November 6 was for travel within 7 days of the date of purchase.   In the future, please make sure your wife has signed into her EarlyReturns account on our website so she'll qualify for Discount Den fares. Discount Den fares are subject to availability and are only available when you book directly with us. Please see Discount Den Terms for additional details.   Bag prices vary based on date of travel and point of purchase. Please see Bag Price Details on our website. Passengers who travel during the value season and purchase their bag option in advance enjoy the most savings.   Your request for a refund of $132.00 has been reviewed and is denied.   We hope to have an opportunity to welcome you on board in the future and that your next experience is a better one.   Sincerely,   [redacted] Customer Relations Specialist Frontier Airlines

07/16/2016 04:33 PM Dear [redacted]   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Canceling a Ticket When canceling a ticket, there are only a few ways you can get a full refund. You can get a full refund...

if "The Works" bundle is purchased or if you tried to cancel within 24 hour of when the reservation was made. With respect, we can not honor your request for a refund because the bundle was not purchased and you are not canceling within 24 hour of creating the reservation. If you decide to cancel your flight anyway, you will be charged a change fee of $99. Since the $99  change fee is more than your flight you would not receive money back.. If you do not fly with us on August 5th, you would be forfeiting the value of your ticket. For more information, please visit our website under the "Cancel a Ticket" tab.   I apologize for the inconvenience, but it is important for us to stick to our policy. We value you as a customer and hope to serve you aboard a future Frontier Airlines flight.   Kindly,   [redacted] Customer Relations Frontier Airlines

Tell us why here...Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. I am very sorry that you missed your flight on December 16, 2017 from New York to Atlanta because you accidentally made Atlanta the...

destination and not the departing city. Because of the no show status, the money was lost, and we are unable to refund you for this. However, we are able to issue the full amount as a credit shell. I will follow up with you once this credit shell has been issued. I apologize again for your past experience, and I hope you choose to give Frontier another chance. I'm sure your next experience with us will be a good one! Kindly, Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 7, 2016/01/03) */
Dear Mrs. [redacted],
This is to acknowledge receipt of your Revdex.com Complaint. Thank you for the time you took to discuss your baggage complaint today.
Central Baggage Service has reviewed your request for further compensation for the interim...

toiletry and clothing items purchased during the delay of your bag on November 25th, 2015, when you traveled with us from Chicago to Atlanta. We apologize for the inconvenience you experienced.
As we discussed, it has been determined that an additional reimbursement amount of $49.19 will be issued and mailed out to you this week. Please allow two to four weeks to receive the correspondence in the U.S. Mail.
If you have any further questions, Central Baggage Service may be reached directly: (XXX) XXX-XXXX, for assistance. Hours of operation are Monday through Friday, 7 AM to 4 PM, MST.
We appreciate your business and we thank you for your patience as your request was reviewed. We look forward to serving you on a future flight, under more pleasant circumstances.
Sincerely,
[redacted]
Frontier Airlines, Inc.
Central Baggage Service
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the attention to my complaint and the much needed reconsideration of facts. I was more concerned with being treated fairly as a customer than being paid. Thank you.

01/11/2017 03:46 PM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.I apologize for your disappointment in Frontier's pricing policy.Optional Travel ServicesI can imagine your frustration when you were...

advised that here at Frontier, we charge for optional travel services such as carrying on a bag and I understand. At Frontier, we know that above all else, our customers want low fares and our focus is to provide the lowest fares that get you from point A to point B. Selling tickets at prices as low as ours and then charging for options, allows customers to fully customize their travel experience.Explanation of FeesCARRY-ON BAGS - You are always welcome to board with one free personal item, to go under the seat in front. Think backpack, laptop, purse. This item cannot exceed 8"x18"x14". It is Frontier's policy to charge a fee for larger bags going into the overhead bin.Total DisclosureWe work hard to ensure everyone knows what to expect before making their purchase with us. When booking directly at Frontier Airlines we fully disclose our fees via multiple pop ups that inform guests of all anticipated costs before getting to the payment page. I'm sorry you did not have the opportunity to review expected fees before making your purchase at Vegas com.Third Party BookingWe have fully disclosed our pricing structure to all third party agencies and while they are required to share this information during the booking process, often times its not as clear as it is on our website. Visit Frontier for the most up-to-date and accurate policies.We Hear YouWe are constantly reviewing our fares, along with our competitors, and have found the fares we offer are typically the lowest amongst our competitors in the markets we serve, even with added fees. Nevertheless, I understand where you're coming from and I'll share your concerns with our Marketing team.   I apologize for the inconsistencies of our stations if you weren't charged for your baggage in [redacted], they should have charged you the appropriate fees. I'm unable to refund the $40 checked baggage fees each passenger was charged in [redacted] as the agent charged you correctly.Come Back SoonKeep in mind that Frontier is able to offer such low fares by charging for certain optional components of the travel experience. I know it seems odd, but by doing so, we can continue to offer very economical fare levels that allow our customers to travel more often.Next time, you might consider one of our bundled packages, The Works and The Perks. Each option bundles extra services such as bags and seats, in one low price.Thank you for contacting us about your experience. We are growing incredibly fast and it's feedback like this that help us identify areas to review further. Kindly,[redacted]Frontier Airlines

10/03/2016 05:50 PM Dear [redacted],We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Please note that our Baggage Department will be addressing your baggage concern and will contact you when they have an update.  ...

Checking In I'm sorry to hear that you experienced a wait to check in for your outbound flight on September 24th. We open the ticket counter two hours prior to the scheduled time of departure for a flight. Our policy to open check-in 2 hours before the flight is with a focus on efficiency and making sure every passenger gets to their correct flight on time. I'm happy to see that you checked in at the counter shortly after it opened.   RefundWhile reviewing your reservation I noticed that travel was completed between Minneapolis and San Antonio on September 24th, and San Antonio and Minneapolis on September 27th.I apologize for the disruption to your travel plans caused by the delay and baggage issue.  Regrettably, we are unable to honor your refund request because travel was completed on the Frontier Airlines ticket. Customer Service Is Key The behavior that you described of our agents in Denver is disappointing for me to hear. We strive to provide a high level of customer service to our passengers and I'm sorry that was not the case in Denver. Be assured that your comments have been made available for the manager in Denver to review with our agents.   Once again, we sincerely apologize for the experience and you will be contacted by our Baggage Department when they have more information about your luggage. Thank you for choosing Frontier as your travel partner.   Sincerely, [redacted] Customer RelationsFrontier Airlines

Response Email   02/16/2018 01:04 PM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our records indicate that a schedule change has occurred for your upcoming itinerary. We...

apologize for any inconvenience this change may cause.As per your conversation with our Reservations Specialist on February 9, 2018, we have issued an electronic voucher in the amount of $50 per person, which provides a discount on your next Frontier Airlines flight.To redeem your voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:1. [redacted] - XXXXXXXXXXXXXXX2. [redacted] - XXXXXXXXXXXXXXXThese vouchers must be redeemed by May 10, 2018, but you and [redacted] do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.Your refund request has been approved. We have refunded the amount of $350.40, which is the total amount paid.Although schedule changes are an industry practice, here at Frontier Airlines we make every effort to minimize these changes. Often times, these updates are necessary for operational purposes, and at times, even reduce costs. We appreciate your cooperation as these changes will allow us to pass the savings through to our customers by continuing to offer the lowest fares in the industry.Thanks for your patience. We look forward to serving your future travel needs and appreciate your continued support. Come Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

08/04/2016 03:08 PM Hello [redacted]   Thank you for contacting Frontier Airlines.   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Our Apologies My records indicate that you arrived at the reservation counter at...

the airport 30 minutes before your flight.   Frontier has a strict 45 minute check-in cut off. Once a flight is closed, our agents are unable to reopen the flight to print passes or check in baggage. If a flight is missed, passengers are offered the next available Frontier flight with open seats. A fee is then collected based on ticket type, which is non-refundable. I can see that our agent at the counter waived the $99 change fee, as well as the fare different on the next available flight.While the customer service agent was unable to accommodate your request for late check-in, this information should always be conveyed in a courteous and professional manner.  Be assured we have forwarded your input for Management review.   We thank you for your patience.   Kindly,   [redacted] Customer Service Frontier Airlines

Hello [redacted], We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns. Refund Request As addressed in my previous email, we are unable to refund flown travel. I am sorry that you feel that not getting a full refund for both flights is unacceptable. Other Options My research also indicates that you were provided with the option to be rebooked to the next available Frontier flight. Respectfully, that is the most we could have done in this situation, as the cancellation was uncontrollable. We are unable to reimburse passengers in situations like this. Our Apologies I'm sorry to hear that your customer service experience wasn't as expected. Your description of the representative abandoning his counter and forcing you to wait in line again to be helped is concerning and I can only assure you this is not the type of service we strive to provide. I'm sorry that happened to you. Customer Service is Key Frontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than that. Nevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeated. Come Back Soon I apologize again and highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one! Regards, Customer Relations SpecialistFrontier Airlines

Complaint: [redacted]
I am rejecting this response because: The Business has refused to pay me back in full for the plane tickets purchased, and all additional monies paid out for hotel rooms, taxi cabs , and  buying new clothes for my children due to luggage lost for 2 weeks. I planned well in advance for this trip buying my Matron of Honor dress, my daughters flower girl dress and flowers. Plus my Sons best man attire. Frontier states they can not pay me back in full or for pain in suffering for missing my parents wedding renewal that my children and I where suppose to be apart of , but they can send me vouchers I wouldn't be caught dead using. I will never fly with Frontier again.

Initial Business Response /* (1000, 6, 2015/06/16) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
We are disappointed to hear about the behavior you describe of our Customer Service...

agents. We have high expectations of our employees and for training purposes; we have made your comments available to the customer service manager for internal follow up and review.
I am sorry for the inconvenience that our delay caused you when traveling with us. Flight irregularities can be very challenging. The decision to delay or cancel a flight is not an easy one. We have a team of specialists who continually monitor our entire system and make decisions regarding irregular operations. They decide the best possible arrangement for all involved, given the circumstances. Please know, we take great care to operate a safe and on time airline.
According to our records, Frontier flight #251 on May 29, 2015 was delayed and ultimately cancelled due to a mechanical situation. In the process of operating scheduled service over many different route segments each day, an occasional mechanical malfunction, adverse weather or other interruptions to routine performances are unavoidable. This is a situation faced by all airlines and, try as we might, no air carrier can guarantee that all flights will depart or arrive on schedule.
When customers experience a cancelled flight, our policy is to protect them on the next available Frontier Airlines flight. Occasionally, the next available flight may not be for several days due to availability or flight frequency. Sometimes our options are limited and do not always satisfy each person's needs.
In researching, I found your ticket refund was processed on June 1, 2015 in the amount of $282.70. The refund was issued back to the credit card ending in 8708. I regret any difficulties you experienced in attempting to receive your full refund.
I apologize you were unable to travel as planned and understand how frustrating and disappointing this must have been. As a gesture of apology, you were issued a $200.00 travel voucher on May 29, 2015 which can be used toward the purchase of future Frontier Airlines travel. Vouchers can be redeemed on our website or by calling our Reservations Center at XXX-XXXX-FLY (XXX-XXX-XXXX). To redeem your voucher online, visit www.FLYFRONTIER.com and book your flight. On the "Purchase" page, check mark "Voucher", then click "Lookup".
Name: [redacted]
Voucher number: XXXXXXXXXXXXXXXXX
Full Terms and Conditions are listed below.
Your continued support is very important to us. We certainly hope to have the opportunity to restore your confidence in our service.
Sincerely,
[redacted]
Customer Relations Lead
Frontier Airlines
ETC Terms and Conditions
The Certificate is:
Stored in Frontier Airlines database and can be applied towards the purchase of a new ticket for any Frontier flight.
Valid for 3 months from the date of issue and may not be extended (travel can be as far out as Frontier schedule allows - voucher must be redeemed by expiration date) Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.
The Certificate cannot be:
Applied toward the purchase of Travel Insurance or STRETCH seating.
Applied toward baggage fees, change fees, or other charges.
Combined with any other voucher, promotion, or discount.
Used with group travel.
Redeemed for cash.
Only one certificate may be redeemed per ticket. Once redeemed the certificate has no residual value. When redeeming online, the name on your ETC must exactly match the name on your new reservation. The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket. Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased.
Other conditions may apply.

Initial Business Response /[redacted]/
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
We are sorry for the cancellation of your June 15, flight from New Orleans to...

Denver. This is not a typical occurrence and we are committed to providing our customers the best travel experience, even in the most difficult circumstances. In reviewing the flight information it appears the inbound flight was diverted to St. Louis due to weather. The flight then had to cancel and an extra flight was serviced for the next day. I understand your concern and need to return home sooner however as is the case with all uncontrollable delays or cancellations, we do not provide compensation or reimburse additional travel related expenses. I have requested the miles taken for the flight be returned to your account since you made other arrangements to return.
Your business is very important to us. We hope to have the opportunity to restore your confidence in our service onboard a future flight
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines

Initial Business Response /* (1000, 6, 2015/11/13) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Please accept our apology for the uncontrollable delayed flight [redacted] on October 30th...

due to Houston station operations issue having more than normal number of scheduled aircraft are on the ground simultaneously arriving at 11:23.
Our records indicate (below is a screen shoot of your history in your reservation) you cancelled your return flight on Date: 30 Oct 2015 at Time: 8:54:45 AM from the Internet Caller: INET Agent: [redacted]
SSR SR Added[redacted]
Add Flight [redacted] 169.00
Remove Flight [redacted] 108.50
Remove Flight [redacted] 0.00
Remove Flight [redacted] 108.50
Remove Flight [redacted] 0.00
Sell Fee [redacted] 49.99 USD
Sell Fee [redacted] 99.00 USD
Sell Fee [redacted] 25.00 USD
Add Payment [redacted] 125.99 USD CC Name Changed [redacted]/[redacted] to [redacted]/[redacted]=MS
This shows you added a flight for 10/30 ($169.00) and removed flights from 10/31 ($108.50) and 11/1($108.50), the different in the two fares are +$48.00.
[redacted] $49.99+$99.00 change fee (for 10/30 travel)+$25.00(for bag on 10/30)=$168.99-$48.00(difference in fare)=$125.99 that you were charged on October 30.
I'm sorry we're unable to refund used tickets. You changed your ticket for 10/30 ($99 change fee) and you checked a bag on 10/30 ($25), I'm unable to refund but I have issued a voucher in the amount of $125.00 as a customer service gesture. I have set up a refund for the [redacted] of $49.99 to credit card ending in [redacted]
Please review the terms and conditions below. To redeem your electronic voucher, visit www.flyfrontier.com and simply go through the flight booking process. When you arrive at the payment screen, select Electronic Travel Certificate from the drop-down list of payment options and enter voucher number.
Name: [redacted]
Expires: 2/11/16
Certificate number: XXXXXXXXXXXXXXXXX
Regards,
[redacted]
Customer Relations Specialist
Frontier Airline
Electronic Vouchers:
It's not redeemable for cash.
It's valid for 90 days from the date of issue and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to refund my Beaver Dam purchase and states I have a voucher on file. I wish they would update their website for when a flight is changed so that people are not mislead.

Initial Business Response /* (1000, 9, 2015/07/16) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I am sorry for the inconvenience that the delay caused you when traveling with us...

on [redacted] from [redacted] As you can imagine, flight irregularities can be very challenging. The decision to delay or cancel a flight is not an easy one. We have a team of specialists who continually monitor our entire system and make decisions regarding irregular operations. They decide the best possible arrangement for all involved, given the circumstances. Please know, we take great care to operate a safe and on time airline. It is never our intention to disappoint passengers.
In reviewing your reservation I can see that the voucher amount was increased as well as the expiration date extended. Our [redacted] Accounting has verified the refund in full to the [redacted] ending in [redacted] this was processed on [redacted] 7 in the amount of [redacted] which is the 2 tickets at [redacted] and 2 [redacted] bag fees and 2 [redacted] seat fees. An additional [redacted] was refunded same day to the [redacted] card ending in [redacted]
Respectfully we do not reimburse for additional related expenses. If you need any information regarding the cancellation for your travel insurance please feel free to forward what is needed and we will be happy to provide the needed information.
Your business is very important to us. We hope to have the opportunity to restore your confidence in our service onboard a future flight.
Sincerely,
[redacted]
Customer Relations Specialist
[redacted] Airlines

Hello [redacted], Thanks for reaching back out to me about how to use your voucher and getting reimbursement for the train ticket. Please simply attach the receipt for the ticket and I can help with reimbursement up to $XX for this. Also, I will add further voucher details so it can explain how to redeem it. Voucher: XXXXXXXXXXXXXXXXX ($XX) Please also include the best address to send this check to so that I can make sure this is delivered to you as soon as possible and also know it could take up to 4-6 weeks for this check to arrive to you. If you have any further questions please feel free to use this correspondence for them and I will await your reply with the receipts and address. Sincerely, Frontier AirlinesCustomer Relations Specialist  [redacted]Just follow these simple steps to redeem your voucher: 1. Visit www.flyfrontier.com and select your flight.2. On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher.   •  It’s not redeemable for cash.  •  It must be booked within 90 days from date of issue.        Note: There are no restrictions on travel date.  •  It’s one-time use, meaning there will be no remaining value after redemption.  •  It may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.  •  It’s not transferable and may only be redeemed in the name of the passenger to whom it was issued.  •  The name on the new reservation must match the old reservation exactly.  •  It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.

Complaint: [redacted]
I am rejecting this response because: They are issueing me a check for the $400 amount, but as an owner of a business myself I would have refunded the full amount of the ticket it cost to get me home. Not only was I stranded in ATL and had no choice but to purchase the ticket, because of their cancelled flight. Due to their lack of responsible business practice for their consumers I will have to cover the additional $283.10 it cost me to get home. I will never fly their airline in the future. When you book a ticket to and from you expect to get to your final destination no matter what it takes. This company did not provide a full refund for the money I spent to get home. If they think a $200 voucher to fly on their airline again would replace this cost they are sorely mistaken, as I will never risk flying their airline and not reaching my destination on time. I currently have 4 other friends that were on the same flight that are still battling with Frontier to get any sort of a refund. They are not a company that is looking after the best interest of their customer. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received and deposited the check and my son tested the voucher code to ensure it will reduce the amount of his intended flight. I consider this matter resolved.
Sincerely,
[redacted]

Initial Business Response /* (1000, 4, 2015/07/14) */
Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
Please accept my apology for any inconvenience you experienced when booking your...

reservation. When making a reservation on the website email confirmation is sent once payment is accepted. If there is an error with the reservation it can be cancelled within 24 hours so you can book again or make any needed change. If the flight you were booking was no longer available you would be required to start your selections over.
The Economy fare purchased is non refundable, to make a change there is a $[redacted] change fee and any fare difference per person. You do have one year from the [redacted], 2015 date of issue to rebook. If you have any questions regarding using your credit our reservations department is available **/7 at XXX-XXX-XXXX.
Your continue support is important to us. We look forward to the opportunity to serve you again aboard Frontier Airlines.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 6, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I booked the correct flight.
I received an email with the flight information for a flight I DID NOT BOOK.
I should not have to double check that the information I entered myself is emailed to me correctly when I clearly saw it in the browser after I had selected it and confirmed it.
Its the same as if everybody had to double check the text in their own email BEFORE they sent it.. and AFTER they sent it too.. What kind of logic is this?
Final Business Response /* (4000, 16, 2015/09/02) */
Dear Mr. [redacted]
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns. According to our records on August 13th Customer Relations agent [redacted] responded to your email complaint.
When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary. It is our passengers responsibility to review their information, this is why we have the 24 hour policy in place, in case there is an error on the reservation.
As per our policy: http://content.flyfrontier.com/travel-information/travel-policies
ITINERARY CHANGES
If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so at the My Trips section on FlyFrontier.com. If you purchased the ability to refund/change/cancel your ticket, which Frontier may have offered you and you may have purchased, including all tickets sold as Classic Plus tickets, you may visit Flyfrontier.com and apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. Otherwise, you must pay the difference between the fare already paid and any difference in fare and/or options prices, as well as a non-refundable change fee of $99.
We are disappointed that you are not satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to our policy.
Although we realize this is not the answer you were hoping for, we are unable to honor your request.
We understand that each passenger has to right to choose which airline they fly but we sincerely hope that you will give us the ability to welcome you onboard a future Frontier Airlines flight, under more pleasant circumstances.
We look forward to the opportunity to serve you again aboard Frontier Airlines.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 18, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Repetitive. Nothing has changed.
Complaint Response Date bumped because: Holiday