Frontier Airlines, Inc.

03/03/2016 02:41 PM [redacted], An exception has been made and the $147 will be issued back to you. I have processed a refund today which will go back to the credit card ending [redacted]. This could take up to 7 days to see as a credit. I sincerely apologize for all the misinformation. We hope to have...

the opportunity to serve your future travel needs. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
*

Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Safety is our PriorityI understand you're flying with us because you have somewhere to be. That's a reasonable expectation! Delays can be frustrating,...

but safety is our top concern and periodically our flights have to be delayed due to this reason. Please accept my apology for the unexpected interruption. It's never our intent to disappoint our passengers. What I Can DoI apologize for the delays you encountered on your outbound flight. Normally our tickets are non-refundable, but as a customer service gesture I can waive the fees and provide a credit for the return flight valid for 90 days for future Frontier travel. I apologize, but we are not able to provide a full refund to you. Come Back SoonI recognize this does not change the time lost and inconvenience, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

09/22/2016 12:09 PM Hello [redacted],   This is to acknowledge that we have received your original email to Frontier, as well as your correspondence as submitted to the Revdex.com, along with your most recent correspondence to the Department of Transportation.   I understand the schedule change was an inconvenience and I'm sorry that our multiple notifications sent to the email address on file [redacted] did not reach you. Our Reservation notes indicate they also attempted to call, but the number was restricted and blocked the opportunity to leave a message.   As you were previously informed, we are unable to provide a refund for any portion of your fare, or provide reimbursement for other expenses. However, we did authorize that the change fee be reversed and you were issued a travel credit in the amount of $198, which is valid until December 15, 2016.   We are disappointed that you are not satisfied with our position in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. This response represents the final resolution for this concern.   Should you decide to use your ticket credit on a future flight, visit www.flyfrontier.com to book. When you arrive at the payment screen, select "Have a Frontier Credit?" and enter trip confirmation code ([redacted]). The email address existing on this reservation is [redacted]   I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us again.   [redacted] Frontier Airlines Leadership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11897708, and find that this resolution is satisfactory to me.They were able to locate my bag and returned it.[redacted] was excellent to work with. She was very courteous and professional. Frontier Airlines did all that I expected to address my issue.
Sincerely,
[redacted]

I am rejecting this response because: I was informed by the manager at the boarding location that because the flight was delayed more than 6 hrs I was due refund for at least the connecting flight that I never got on. Also the 25.00 for the luggage is nothing compared to the money I lost for my room the friday night and also a non refundable concert ticket that I purchased. This company cost me and alot of other people lots of money. And 25.00 won't cut it.
Sincerely,
[redacted]

Hello [redacted], Thanks for reaching back out to me about how to use your voucher and getting reimbursement for the train ticket. Please simply attach the receipt for the ticket and I can help with reimbursement up to $XX for this. Also, I will add further voucher details so it can explain how to redeem it. Voucher: XXXXXXXXXXXXXXXXX ($XX) Please also include the best address to send this check to so that I can make sure this is delivered to you as soon as possible and also know it could take up to 4-6 weeks for this check to arrive to you. If you have any further questions please feel free to use this correspondence for them and I will await your reply with the receipts and address. Sincerely, Frontier AirlinesCustomer Relations Specialist  [redacted]Just follow these simple steps to redeem your voucher: 1. Visit www.flyfrontier.com and select your flight.2. On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher.   •  It’s not redeemable for cash.  •  It must be booked within 90 days from date of issue.        Note: There are no restrictions on travel date.  •  It’s one-time use, meaning there will be no remaining value after redemption.  •  It may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.  •  It’s not transferable and may only be redeemed in the name of the passenger to whom it was issued.  •  The name on the new reservation must match the old reservation exactly.  •  It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.

03/24/2017 03:06 PM Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Safety Is Our Priority We understand that you're flying because you have to be somewhere on a certain day, at a certain time. That's a...

reasonable expectation! My research confirms that Flight [redacted] on March 20th was cancelled due to an unforeseen maintenance issue. This is a situation that none of us enjoys but that all airlines face periodically.   Please know that cancelling flights is a VERY tough decision that we don’t take lightly.  We earnestly attempt to complete every flight and get our customers to their final destination as timely as possible, which is why we waited to cancel until it was absolutely necessary to do so. Be assured that you were notified of the cancellation at the earliest possible opportunity, which unfortunately, was only upon arrival at the airport. On behalf of all of us here at Frontier, please accept my apologies for any inconveniences you experienced as a result of the disruption in your travel plans.   Customer Care It's never out intention to be insensitive to our customers when their travel plans are disrupted. Per our Contract of Carriage, we are able to offer our customers the option of either being rebooked on the first available flight or a complete refund of the untravelled portion of their trip. My research shows that we were ultimately able to get you to your final destination of [redacted] on the next available flight the following day.   Each passenger on Flight [redacted] was also issued a $200 electronic travel voucher as an apology for the disruption. I'm sorry to hear you never received the information, but am happy to provide the details for you. Here are your voucher numbers: [redacted]  -  [redacted]   [redacted]  -  [redacted] The vouchers must be redeemed by June 17, 2017, but you do not have to travel within this time frame. Future travel may be booked out as far as Frontier's schedule allows (see instructions below).   Come Back Soon I recognize this does not change the time lost and inconveniences experienced, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one!   Sincerely, [redacted] Customer Relations Frontier Airlines

Dear Mr. [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns. Our records indicate that this has been resolved. You were advised to purchase a new bag and our Central Baggage department will...

reimburse you. A check will be written on Monday or Tuesday at the latest. Thank you for your patience. Regards, [redacted] Customer Relations Frontier AirlinesTell us why here...

Initial Business Response /* (1000, 6, 2015/11/13) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Please accept our apology for the uncontrollable delayed flight [redacted] on October 30th...

due to Houston station operations issue having more than normal number of scheduled aircraft are on the ground simultaneously arriving at 11:23.
Our records indicate (below is a screen shoot of your history in your reservation) you cancelled your return flight on Date: 30 Oct 2015 at Time: 8:54:45 AM from the Internet Caller: INET Agent: [redacted]
SSR SR Added[redacted]
Add Flight [redacted] 169.00
Remove Flight [redacted] 108.50
Remove Flight [redacted] 0.00
Remove Flight [redacted] 108.50
Remove Flight [redacted] 0.00
Sell Fee [redacted] 49.99 USD
Sell Fee [redacted] 99.00 USD
Sell Fee [redacted] 25.00 USD
Add Payment [redacted] 125.99 USD CC Name Changed [redacted]/[redacted] to [redacted]/[redacted]=MS
This shows you added a flight for 10/30 ($169.00) and removed flights from 10/31 ($108.50) and 11/1($108.50), the different in the two fares are +$48.00.
[redacted] $49.99+$99.00 change fee (for 10/30 travel)+$25.00(for bag on 10/30)=$168.99-$48.00(difference in fare)=$125.99 that you were charged on October 30.
I'm sorry we're unable to refund used tickets. You changed your ticket for 10/30 ($99 change fee) and you checked a bag on 10/30 ($25), I'm unable to refund but I have issued a voucher in the amount of $125.00 as a customer service gesture. I have set up a refund for the [redacted] of $49.99 to credit card ending in [redacted]
Please review the terms and conditions below. To redeem your electronic voucher, visit www.flyfrontier.com and simply go through the flight booking process. When you arrive at the payment screen, select Electronic Travel Certificate from the drop-down list of payment options and enter voucher number.
Name: [redacted]
Expires: 2/11/16
Certificate number: XXXXXXXXXXXXXXXXX
Regards,
[redacted]
Customer Relations Specialist
Frontier Airline
Electronic Vouchers:
It's not redeemable for cash.
It's valid for 90 days from the date of issue and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have agreed to refund my Beaver Dam purchase and states I have a voucher on file. I wish they would update their website for when a flight is changed so that people are not mislead.

Initial Business Response /* (1000, 6, 2015/09/02) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
On behalf of Frontier Airlines, please accept our sincere apologies for any...

inconvenience you experienced due to flight cancellations on August 14. As you can imagine, flight irregularities can be very challenging. The decision to delay or cancel a flight is not an easy one. We have a team of specialists who continually monitor our entire system and make decisions regarding irregular operations. They decide the best possible arrangement for all involved, given the circumstances. Please know that it is never our intention to disappoint our passengers.
During times when we are experiencing cancellations due to maintenance related issues, Frontier Airlines assists passengers with making changes to their reservation and taking care of the expense of hotel accommodations. We do compensate passengers during maintenance related delays, as you and [redacted] were compensated $200, which is our maximum compensation.
Our records indicates a check was request from accounting in the amount of $615.80 for your airfare expense. This amount reflects the cost of your [redacted] tickets in the capped amount of $800.00 less. Your Frontier refund processed today in the amount of $184.20.

Your reimbursement check will be sent under separate cover; please allow 3-6 weeks for processing and 7 business days for your Frontier refund back to your original form of payment.
We have high expectations of our employees and are disappointed with the behavior you described of our Detroit agents, your comments will be forwarded onto our Detroit station manager.

We hope you understand that safety for our passengers and crew is always our number one priority and we look forward to serving you onboard a future Frontier Airlines flight in the near future under better circumstances.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your statement, "Frontier Airlines assists passengers with making changes to their reservation... We do compensate passengers during maintenance related delays, as you were compensated $200, which is our maximum compensation." THIS IS NOT TRUE! You did not assist us or the line of people behind me. You had snarly employees that did NOT help. MOREOVER, there were no flights available for your lousy $200 "voucher" [redacted] & [redacted] were both $480 per passenger. Most can't just pull that out of their wallet and board another plane. Whether it was a maintenance issue or otherwise, you need to examine your company policies and work on your "customer service" training, because they might as well have just shut the window and not addressed anyone! The poor elderly woman next to me had been stranded for three days, with little money and at your mercy...SHAME ON YOU! These are the people that your "customer service" supervisors should be empowered to help. To make matters worse,she had no luggage either. I stood with her in line for 1 hours as all agents were back at the gate. We finally found a supervisor from the airline next door and she went to the back to find the so-called "supervisor" sitting on her [redacted] in the break room while there is a line of people needing luggage. WHY WAS THERE A LINE FOR LUGGAGE AT THE GATE YOU ASK? Because they have nobody downstairs manning the lost luggage room...in fact all signs are down and the information desk attendant said they haven't had anyone there for months! REALLY! ARE YOU KIDDING ME! So your customers have to go back up and beg others airline supervisors to help find your agents? WHAT A JOKE! If you cannot service at a minimum, then close the airline or at best clean house and find someone that knows how to run the gates, luggage, and for GOD's SAKE hire people that can at least fake compassion for others. The woman I have included in this picture should be investigated and FIRED! She is no supervisor! Too bad she wasn't on camera for undercover boss!
Final Consumer Response /* (4200, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 9/18/15, we have NOT received any refund of $800 as you mentioned. When will that be received? Address is:
[redacted]
[redacted] XXXXX
Final Business Response /* (4000, 15, 2015/10/02) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com Rebuttal.
You will not receive a check for $800.00 for both tickets.
You purchased a ticket for you and [redacted] in the amount of $92.10 per person, a total of $184.20. Frontier advised in the letter we would reimburse up to $400.00 per ticket minus the refund of your Frontier ticket. $400.00 (Max value) - $92.10 (Frontier ticket refunded) =$307.90 (reimbursed via check) X two tickets $615.80.
A check was request from accounting in the amount of $615.80 for your airfare expense. This amount reflects the cost of your [redacted] tickets in the capped amount of $800.00 less. Your Frontier refund processed today in the amount of $184.20.

Your reimbursement check will be sent under separate cover; please allow 3-6 weeks for processing and 7 business days for your Frontier refund back to your original form of payment.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Complaint: [redacted]
I am rejecting this response because:You keep stating the same thing that the works is only offered if there is a popup that appears and do not answer my other questions...I understand that NOW after being RIPPED OFF!  HOW is someone that is thinking about getting miles for the frontier airlines credit card going to know BEFORE they APPLY or TRY TO USE MILES that the works package will not be available? You, claim to be the ski/snowboard airline, how but without "works" per your lame website:your ticket may be applied toward the purchase of a future ticket subject to a change fee of $99.So if the SNOW SUCKS when your flight is booked you have to pay another $99 extra to change the date (within 90- days / guessing you loose all value after 90 days-can't find that on the website). Fine, you don't want to give me any refund, show me that people can find this out before signing up for your credit card! 
Sincerely,
[redacted]

Initial Business Response /* (1000, 4, 2015/07/14) */
Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
Please accept my apology for any inconvenience you experienced when booking your...

reservation. When making a reservation on the website email confirmation is sent once payment is accepted. If there is an error with the reservation it can be cancelled within 24 hours so you can book again or make any needed change. If the flight you were booking was no longer available you would be required to start your selections over.
The Economy fare purchased is non refundable, to make a change there is a $[redacted] change fee and any fare difference per person. You do have one year from the [redacted], 2015 date of issue to rebook. If you have any questions regarding using your credit our reservations department is available **/7 at XXX-XXX-XXXX.
Your continue support is important to us. We look forward to the opportunity to serve you again aboard Frontier Airlines.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 6, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I booked the correct flight.
I received an email with the flight information for a flight I DID NOT BOOK.
I should not have to double check that the information I entered myself is emailed to me correctly when I clearly saw it in the browser after I had selected it and confirmed it.
Its the same as if everybody had to double check the text in their own email BEFORE they sent it.. and AFTER they sent it too.. What kind of logic is this?
Final Business Response /* (4000, 16, 2015/09/02) */
Dear Mr. [redacted]
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns. According to our records on August 13th Customer Relations agent [redacted] responded to your email complaint.
When you book with us at FlyFrontier.com or through our Reservations Department, we will send you an email with your flight itinerary. It is our passengers responsibility to review their information, this is why we have the 24 hour policy in place, in case there is an error on the reservation.
As per our policy: http://content.flyfrontier.com/travel-information/travel-policies
ITINERARY CHANGES
If you would like to change your itinerary prior to the day of travel (date changes or city changes), you may do so at the My Trips section on FlyFrontier.com. If you purchased the ability to refund/change/cancel your ticket, which Frontier may have offered you and you may have purchased, including all tickets sold as Classic Plus tickets, you may visit Flyfrontier.com and apply the value of your purchase to your new ticket without any penalty, subject to any difference in fare and/or options prices. Otherwise, you must pay the difference between the fare already paid and any difference in fare and/or options prices, as well as a non-refundable change fee of $99.
We are disappointed that you are not satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to our policy.
Although we realize this is not the answer you were hoping for, we are unable to honor your request.
We understand that each passenger has to right to choose which airline they fly but we sincerely hope that you will give us the ability to welcome you onboard a future Frontier Airlines flight, under more pleasant circumstances.
We look forward to the opportunity to serve you again aboard Frontier Airlines.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 18, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Repetitive. Nothing has changed.
Complaint Response Date bumped because: Holiday

Complaint: [redacted]
I am rejecting this response because: I need to see the refund.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/10/25) */
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I'm sorry you misplaced your wallet and were unable to make your flight. When a gate...

agent is advised by the Captain to close the door she must follow instruction.
Our policy to cut off is on our web site: http://content.flyfrontier.com/manage-travel/online-check-in
CHECK-IN CUTOFF
WE DON'T WANT YOU TO MISS YOUR FLIGHT!
You must have your printed boarding pass in hand and have any baggage checked in by the following cutoff times:
45 minutes before your departure for domestic flights
60 minutes before departure for international flights
These times are very important if you want to make your flight. If you haven't already checked in online, you must be in line to check in at least 2 hours prior to departure to ensure you are checked-in with a boarding pass in hand no later than 45 minutes prior to your flight's departure.
Please be at the gate and ready to board no later than 30 minutes before departure. 10 minutes before departure you may lose your spots on the plane.
Pssst...Exclusive Frontier Tip: Haven't you ever noticed how whenever you're in a major rush, you get every red light? On the day of your travel, remember to give yourself plenty of time to get to the airport. If you don't have your baggage checked and boarding pass in hand by the above times, you may miss your flight!
We are unable to honor your request. We are disappointed that you are not satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 10, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"45 minutes before your departure for domestic flights" I printed my ticket 2 hours ahead and passed security. I also paid $40 for my carry on baggage.
"Please be at the gate and ready to board no later than 30 minutes before departure. 10 minutes before departure you may lose your spots on the plane." Your plane left 10 minutes earlier! While watching me running back to the gate! Did you ever read my complain at all? I cannot believe this is your official reply.
Final Business Response /* (4000, 12, 2015/11/13) */
Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com.
I have requested a $40.00 refund for your bag and provided a $50.00 voucher.
Name: [redacted]
Expires: 2/11/2016
Certificate number: XXXXXXXXXXXXXXXXX
Regards,
[redacted]
Customer Relations Specialist
Frontier Airline
Electronic Vouchers:
It's not redeemable for cash.
It's valid for 90 days from the date of issue and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.

Initial Business Response /* (1000, 6, 2015/10/11) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Our records indicate on October 5, 2015 40,000 miles were added to EarlyReturn...

account XXXXXXXXXXX. As of today the account holds 41,115 miles.
We look forward to welcoming you onboard many future Frontier Airlines flights.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Response Email   02/16/2018 01:04 PM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our records indicate that a schedule change has occurred for your upcoming itinerary. We...

apologize for any inconvenience this change may cause.As per your conversation with our Reservations Specialist on February 9, 2018, we have issued an electronic voucher in the amount of $50 per person, which provides a discount on your next Frontier Airlines flight.To redeem your voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:1. [redacted] - XXXXXXXXXXXXXXX2. [redacted] - XXXXXXXXXXXXXXXThese vouchers must be redeemed by May 10, 2018, but you and [redacted] do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.Your refund request has been approved. We have refunded the amount of $350.40, which is the total amount paid.Although schedule changes are an industry practice, here at Frontier Airlines we make every effort to minimize these changes. Often times, these updates are necessary for operational purposes, and at times, even reduce costs. We appreciate your cooperation as these changes will allow us to pass the savings through to our customers by continuing to offer the lowest fares in the industry.Thanks for your patience. We look forward to serving your future travel needs and appreciate your continued support. Come Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

01/05/2017 10:37 AM (CBS) [redacted] Dear [redacted]   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our Apologies I am sorry you have not received information about your lost baggage from your connecting...

flight. I also apologize for the long phone wait times and that we have not responded in a timely manner. I understand your frustration and I apologize. We've cancelled and delayed hundreds of flights over the  weekend of December 16, 2016 and everyone at Frontier is working around the clock to make things right. Due to the large number of bags displaced, it may take a bit longer than usual to locate and deliver your bag.  I apologize for the inconvenience to you've experienced. I appreciate your patience and understanding as we work to locate and deliver your baggage.   Baggage Information   As discussed in our conversation this morning, I searched our warehouse for your bag.  Unfortunately, we were unable to locate it today.  Please know that we are continuing to search for your bag; however, we have decided to escalate the claim to the corporate level which means that we will need you to fill out the attached claim forms.  Please return these claim forms within 10 days.  Feel free to contact us at [redacted] if you have any questions.   Voucher Information My records indicate that you received a $50 voucher to use as a discount on a future flight with Frontier. Your voucher will expire March 25th 2017, though you are able to book as far as Frontier's schedule will allow. Your voucher number is 27013563255700001.   I understand this does not make up for the time and convenience lost, though I hope you choose to redeem your voucher and fly with us again soon. Thank you for choosing Frontier!   Best wishes,   [redacted] Customer Relations Baggage Specialist Frontier Airlines

Initial Business Response /* (1000, 7, 2016/01/03) */
Dear Mrs. [redacted],
This is to acknowledge receipt of your Revdex.com Complaint. Thank you for the time you took to discuss your baggage complaint today.
Central Baggage Service has reviewed your request for further compensation for the interim...

toiletry and clothing items purchased during the delay of your bag on November 25th, 2015, when you traveled with us from Chicago to Atlanta. We apologize for the inconvenience you experienced.
As we discussed, it has been determined that an additional reimbursement amount of $49.19 will be issued and mailed out to you this week. Please allow two to four weeks to receive the correspondence in the U.S. Mail.
If you have any further questions, Central Baggage Service may be reached directly: (XXX) XXX-XXXX, for assistance. Hours of operation are Monday through Friday, 7 AM to 4 PM, MST.
We appreciate your business and we thank you for your patience as your request was reviewed. We look forward to serving you on a future flight, under more pleasant circumstances.
Sincerely,
[redacted]
Frontier Airlines, Inc.
Central Baggage Service
[redacted]
Initial Consumer Rebuttal /* (2000, 9, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the attention to my complaint and the much needed reconsideration of facts. I was more concerned with being treated fairly as a customer than being paid. Thank you.

11/09/2016 04:41 PM Dear [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Discount Den is an annual membership program that allows customers to book special discounted fares directly with us. Discount...

Den fares are not available anywhere else.   According to our records you purchased an Economy fare from [redacted] on November 6 and agreed to the Economy fare terms. Our Economy fare is non-refundable unless cancelled within 24 hours of purchase when travel is 7 or more days out. The fare you purchased on November 6 was for travel within 7 days of the date of purchase.   In the future, please make sure your wife has signed into her EarlyReturns account on our website so she'll qualify for Discount Den fares. Discount Den fares are subject to availability and are only available when you book directly with us. Please see Discount Den Terms for additional details.   Bag prices vary based on date of travel and point of purchase. Please see Bag Price Details on our website. Passengers who travel during the value season and purchase their bag option in advance enjoy the most savings.   Your request for a refund of $132.00 has been reviewed and is denied.   We hope to have an opportunity to welcome you on board in the future and that your next experience is a better one.   Sincerely,   [redacted] Customer Relations Specialist Frontier Airlines