Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for review The Complaint states that: Mr*** advises that he should have a zero balance on the account but continues to be billed for the amount of Frontier has investigated the above statements and offers the
following response: Frontier advises that upon account review, the balance of has been adjusted from the bill which posted to the account after the latest billing cycle.Frontier spoke with Mr*** on 10/25/and he understands his balance and has direct contact information for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Due to an isolated incident Ms***’s initial statement did not display new customer discountsThe June 25, statement does reflect the promotional creditFrontier applied an adjustment in the amount
of $due to incorrect billingA Frontier consultant has been in direct contact with Ms*** and advised that the credit balance is in the amount of $ We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Ms*** to our office for reviewWe
appreciate her bringing this matter to our attention The Complaint states that: Ms*** advises she is being double charged for reconnection feeFrontier has investigated the above statements and offers the following response: Frontier investigation found that Ms***’s service was temporarily disconnected on August 8, and payment was made and service was restored on August 9, 2016. Frontier found that service was again temporarily disconnected on September 6, Ms*** spoke to a representative on September 6, and a payment was made and service was restored that same dayFrontier has spoken to Ms*** to advise of dates that services were disconnected and restored. Ms*** still felt that fees were incorrectWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Mr*** account is billed much higher than what he was quotedFrontier has investigated the above statements and offers the following
response: April 28, 2017, Frontier spoke with Mr*** acknowledging his concernsRecords indicate he is paying $+ taxes.We placed a corrective order to bring his monthly down to $+ taxes.We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced because of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advised he is not satisfied with previous Revdex.com closure, and would like an upgraded modem as stated in the previous complaint. Frontier has investigated the above statements and offers the following response: Frontier advises Frontier has sent Mr*** a Gateway modem, our most upgraded modelFrontier advises Frontier representative has advised Mr*** that we have sent him the upgraded modem, free of charge and he should receive it within to business dayMr*** has stated all other issues have been resolved and he is satisfied with this resolution We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** disconnected services on March 14, 2016.Per Frontier and Verizon policy, refunds are supplied within days of the disconnect dateMr*** should anticipate his
refund( $19.16) by the end of this month We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

account zeroed out officially on 8/24/no outside credit reporting

The Complaint states that: Mr*** advises that when he signed up for Frontier Internet service he was offered a rate of $a month for months with no contractMr*** advises that he is being billed $a month but there is a contract, and he has been advised that his $is
only for monthsFrontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the service that Mr*** subscribes to is $per month plus taxes and surcharges for months with a year commitment Frontier has agreed to offer Mr*** $per month plus taxes and surcharges for two years with a 2-year commitment Frontier spoke to Mr*** on October 4, and he agreed to the above

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: In addition, to credit in the amount $being issued an additional credit of $was issued to the accountPlease allow up to days for receipt.Our records indicate that a Return Authorization (RA) label was delivered via UPS on February 16, On February 23, another RA label was shipped to the customer’s addressOn February 23, I spoke with Mr*** regarding his concernsDuring this contact, I advised Mr*** that I issued an Mr*** my contact me directly at 1/###-###-#### should he require further assistance regarding this issue We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** may have experienced as a result of this matter Sincerely, *** MFrontier Executive Relations

Frontier has investigated the above statements and offers the following response: Frontier advises that refunds are distributed days after the disconnection dateThis allows all credits and charges to post to the accountIn addition, it allows the customer’s account to cycle out of the
Frontier billing system.Since Ms*** has been a customer since 1976, as a courtesy Frontier has expedited Ms***’s refund.She should anticipate to receive her refund in 14-days. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: *** moved to an area we do not service and they got charged an Early Termination Fee Frontier has
investigated the above statements and offers the following response: Frontier has issued in Full adjustment for the Early Termination Fee We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that ** *** *** has received $in promotional credits in exchange for retaining a year contract since April 10, with Frontier.Frontier is willing to back charge the
credits received making the accumulative price a month to month rate instead of a year contracted rateFrontier finds that the term fee is less than the back charging of credits.Frontier advises that ** *** *** last trouble ticket was in 2012.Frontier advises ** *** *** had two numbers associated with their services. When porting out the accounts separated to ensure each number is Ported Out correctlyNo money is owed on ###-###-####.Frontier finds that the balance of $on 9***is valid We trust that this information will assist you in closing this complaint. We regret any inconvenience that ** *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I call them in March to report that my home phone and internet were not workingThey have a line problem, everytime there is a thunderstorn it fries everything connected to the phone lineI have lived here for years and I can not tell you how many things I have replaced over the yearsThe first woman I talked to was rude, and would not respond unless I had the billing code or wife's ss#Remember this was to report the line didn't workI hung upI sent my wife a text for her ss#, she suppliedI called them backGave them ss#, second girl ran a line test said everything is fineI told her I tried different phones, on different jacks no dial toneAlso told her the modem for the internet was literally fried, all the lights were black and does not work, this by the way was not the first timeNO real response other than the line shows on her computer that there is no problemMy wife made several calls to ask if they were ever going to fix itI do not know what they told herAfter no repairs or a new modem I had the wife cancel the service as there was no service being deliveredI paid the last bill I received were I had partial service, but will not pay for the months they claim everything workedIT DID NOTThey can check and see how much internet I used, NONE, how many phone calls made, NONE! There service people are RUDE! Their service is terribleAnd they even go so far as lie, told me they did not take over this phone line until AprilThat is a lieI have paid for service to Frontier for a long time now, NOT Verizon

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** States she has a billing discrepancy with Frontier. Frontier has investigated the
above statements and offers the following response: Frontier spoke with Ms*** and advised the balance on of the three accounts have been adjusted.Frontier advised Ms*** of the new balances for account ***and account ***the balance for account ###-###-####was correct and no adjustments for that account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that that Mr*** was offed the incorrect promotion.Frontier has corrected the offer to be $for the Internet and a total monthly cost of $plus taxes and surchargesFrontier
has also issued a onetime credit of $22.99.Per Tariff, Frontier does not compensate for timeWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** * *** *** may have experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that: Ms*** indicated that she has been without proper Internet service and she has tried to resolve the
issue herself by power cycling the modem several timesMs*** contacted Frontier for assistance and was advised the earliest we could dispatch a technician to her residence would be May 9th which was a nine day delayMs*** stated that was unacceptableFrontier has investigated the above statements and offers the following response: Frontier found that Ms*** had repair ticket dated May 9th 2016, and it was for no Internet connectionFrontier has investigated the repair and has discovered that in her area there was a cable issue that was affecting the service. Frontier has allocated all possible resources to address the problemFrontier contacted affected customers on May6th to advised that them the issue had been repairedMs*** was also given a courtesy credit of $for her inconvenience.Frontier has contacted Ms*** on May 10th, and reviewed the account with herWe have advised Ms*** of the courtesy credit of $being applied to her accountFrontier also advised Ms*** the result of the repair ticket dated May 9th 2016. Ms*** as pleased with the response and the credit.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a full refund for the months of the unusable channelsIf they recorded a record of my conversations with the agents they should they should also have a record of the employee confirming it will be taken off my bill.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Each month I would call a customer service and they supposedly kept adjusting and fixing the bill When on the phone with a manager they said no notes I am not responsible for their employees mistakes I am also currently awaiting for copies of all my bills the month I did not pay was due to their one staff manager recommending not to pay till system catches up their poor records and miscommunication is their fault and they need to eat that cost
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he had service for two days and it never worked properly, so he cancelled the service
and received a bill for $Frontier has investigated the above statements and offers the following response: Frontier found service never worked properly, from notes on account and systems that are driven by technician notes. Frontier issued a full credit for the balance.Frontier spoke with Mr*** on April 4, and he is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she has been billed incorrectly for the services that she has with Frontier. Frontier
has investigated the above statements and offers the following response:Frontier advises that there was an error in the services and promotions on Ms***’s accountFrontier placed an order to correct the services and promotions to her account.Frontier issued an adjustments in the amount of $to correct the billing errors on her January and February statementsFrontier spoke with Ms*** on February 28, to review this information with her. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter