Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** advising billing issues with lifeline and his bundle Frontier has investigated
the above statements and offers the following response: Frontier advises a credit was applied for $ to his November statement.Frontier advises the account has been put on 50/internet and phone bundle with an additional $ discount for mths= $ plus taxes and fees thru November 2018.Frontier has submitted a request for Lifeline application to be sent to customer for customer to submit.Frontier spoke with *** as authorized by Mr*** and reviewed the aboveAccount will be followed up next cycleWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
IN RESPONSE TO THE BLOCK ON PURCHASES, or any blocks, WE WERE NOT AWARE ON HOW TO DO THISTHAT IS WHY WE RELIED ON THE HELP OF CUSTOMER SERVICE the customer service people we dealt with did not explain to us how to do blocks nor did we get anything written on how to do this ALSO FRONTIER DID CALL AND WE SPOKE TO THEM
Regards,*** ***###-###-####??###-###-####
*** ***

Frontier Communications Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** advises he had confirmed that service was available at the address he was wanting to get Frontier servicesMr*** advises that Frontier never showed for appointment and no one returned his call. Frontier has investigated the above statements and offers the following response: Frontier investigation found and order was written and on due date, technician found that Frontier Internet service was not available at the addressFrontier reached out to Mr*** on July 1, and left voice message to advise that order would be cancelled. Frontier was spea*** to Mr*** on October 26, and call was lost. Frontier believes that Mr***’s cell phone went dead, and therefore called back and left direct contact information. Frontier left another voice message on November 3, and has no response from Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is wanting Frontier Communications to come out to his home and remove the NID, ONT, Set Top Boxes
& router from his home Frontier has investigated the above statements and offers the following response: Frontier Communications reached out to Mr*** on 9/12/and advised we could schedule a technician to come fulfill Mr***’s request, however this request would not be free of charge for the amount of work being requestedFrontier Communications advised Mr*** that he would not be charged, but the pending credit, in the amount of $71.14, would be zeroed outMr*** requested that he be sent the refund insteadFrontier Communication’s advised that the refund will cycle out within 2-billing cycles from the cancellation and made sure the Refunds Department had Mr***’s proper billing address We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he was out of service for a week during Hurricane IrmaFrontier has investigated
the above statements and offers the following response: Frontier reviewed Mr*** account and determined that a service outage was not reported after Hurricane Irma for Mr*** account.Frontier advises that a good will credit has been issued on Mr***We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that Frontier continues to bill for
services that they did not receive while service was on vacation Frontier has investigated the above statements and offers the following response: Frontier advises that they spoke with Mrs*** *** (wife) to advise that the account has been brought to a zero balance Mrs*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review We appreciate Mr*** bringing this matter to our attention.The Complaint states that:• Mr*** states he noticed a charge on his credit card From Frontier in September of in the amount of $2.99,
then $ Mr*** does not have any knowledge of authorizing any service from Frontier • Mr*** states his wife contacted Frontier who had no record of any account since when they disconnected the landline. • Mr*** wants the services removed and credit for charges billed. Frontier has investigated the above statements and offers the following response:• Frontier does provide Internet security products to non-Frontier or out of franchise customers which are billed directly to a credit card These services are sold by Frontier as well as by other third parties; including many consumers’ own Internet providers who have provided Frontier with the appropriate billing credit card information Mr*** is currently being billed on his credit card for a Premium technical support product • Mr*** does not have an active telephone or Internet account with Frontier Communications which is why the Frontier agent was unable to locate any billing of this charge when Ms*** called • Mr*** needs to contact the Frontier secure credit card billing department directly at ###-###-#### to discontinue any service he has not authorized and request a refund The account is listed under MrStreibel’s telephone number but can also be found with his name or zipcode.We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that the bill is incorrect. She explained that services began February 10, and called frontier to
disconnect weeks later. I already had equipment from previous service at the same address under someone else’s nameI called Frontier and associate was able to get my service reconnected via the telephoneFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on April 4, and explained the Frontier Qacquisition offer qualifications and guidelinesFrontier explained the final bill and prorated adjustments and new amount owed to Frontier. Frontier explained credit issued for installationFrontier explained month term commitment comes with a pro- rated $or $early term fee depending on what product customer selects. Frontier waived the Early Term FeeFrontier explained to Ms*** that Frontier has a minimum day billing policy for the QAcquisition offerWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Customers TV, phone and internet was out of service from 4/to 5/Customer is requesting time out of service
creditFrontier has investigated the above statements and offers the following response: Customer did have an out of service with the TV, phone and internet from 4/to 5/A time out of service credit was issued for $We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised that he closed account under his wife’s nameMr*** explained that he never requested another account to be open in his name and his wife’s nameHe explained that the account is Fraud Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on June 21, 2017. Frontier has issued credit on the account ###-###-####Frontier explained that Mr*** would have to call Credit Protection Associate at ###-###-#### in regards to any disputes on account ###-###-####This account has been written off and transferred to Credit Protection AssociateFrontier has received a dispute from Credit Protection Associate and adjustment has been made to reflect a zero balance We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of MsC*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** made a double payment online and requests one of the payments be reversed back to her account.
Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on September 18, and advised that a payment reversal can be processed to reverse one of the payments back to her accountMs*** stated since time has passed she has will leave payment as is, she does not want the reversal processedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review, we appreciate you bringing this matter to our attentionAccording to the complaint, the customer has experienced billing concernsFrontier found background billing issues with this accountFrontier spoke to the
customer and manually adjusted the account for overagesFrontier agreed to continue work with customer for any additional concernsFrontier apologizes for any inconvenience that the customer experienced as a result of above issueWe trust this information will assist you in closing this complaint

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that the year loyalty credit is reflective on the current billing cycle of February 7, to March 3, 2018.Frontier advises that the billing was higher than expected due to
promotional charge back that occurred as a result of a promotional change within the previous billing cycleFrontier issued an adjustment for the promotional charge back that occurredFrontier spoke with Ms*** on February 20, and advised of the above information We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he had service for two days and it never worked properly, so he cancelled the service
and received a bill for $Frontier has investigated the above statements and offers the following response: Frontier found service never worked properly, from notes on account and systems that are driven by technician notes. Frontier issued a full credit for the balance.Frontier spoke with Mr*** on April 4, and he is satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** states the previous Revdex.com case#*** did not inform the Revdex.com what all was discussed on the case Frontier has investigated the above statements and offers the following response: Frontier has communicated with Ms*** via email advising that the original complaint was in reference to the fact she was not receiving her bills and the service was disconnectedA new service order had to be issued and a request for positive identification was required, Ms*** did not feel comfortable providing her personal informationFrontier advised on the rebuttal of the case she is now requesting the Revdex.com be informed that after installation of new service and the first bill generates Frontier is waiving installation fees, also giving a one-month service credit that will be issued by Anthony C*** in the Frontier chat center We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms***has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** States she has a billing discrepancy with Frontier. Frontier has investigated the
above statements and offers the following response: Frontier spoke with Ms*** and advised the balance on of the three accounts have been adjusted.Frontier advised Ms*** of the new balances for account ***and account ***the balance for account ###-###-####was correct and no adjustments for that account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of *** ***
to our office for reviewWe appreciate you bringing this matter to our
attentionThe Complaint states that: Ms*** states her account is paid in full and would like her credit report corrected.She also states
the she did not receive her Amazon gift card that was promisedFrontier has investigated the above statements and offers
the following response: Frontier records indicate the account for Ms*** has a balance of $for bill of service through 11/1/Frontier advises the first bill statement also was not paid on time, and account carried a past due balance through first billOur records indicate the payment for the first bill was due on 8/25/A partial payment was received 9/10/which makes her ineligible for the Amazon gift cardFrontier attempted to reach Ms*** to advise of the above information but was unsuccessfulDetailed voice messages were left with the above information along with a direct contact number should she have additional concernsWe trust that this information will assist you in closing
this complaint. We apologize for any inconvenience the customer has
experienced as a result of the above matterFrontier Specialist: Ben
M*** Department: Customer Relations

Frontier advises that a review of the order to establish service found that the consultant did not add the Amazon Gift Card promotion. An order has been placed to add the promotion on the account and a request was submitted to expedite the electronic gift code to the customer. An email
was sent to the customer today, November 11th, which includes electronic gift code Contact was made with Mr*** on November 11th to advise of the above. Mr*** was advised that he would receive an email today with the Amazon gift card code

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier failed to record the disconnection in late or is lying. I owe them nothing as service was not received during the period they are billing me. The error is on the part of Frontier
Regards,
T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Glad the did the more correct thing and if they want this to be their policy - then they need to make sure it is understood up front about additional shutoff datesThank you
Regards,
*** ***