Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject Frontiers offerThey have went back and forth on their offering to clear the fraudulent $charge from my accountI have attached a communication from Frontier to you, the Revdex.com that states Frontier admits I did not sign the contractAny further attempt to collect that fraudulent charge will be met by legal action by meI give Frontier days to remove the fraudulent charges from my account and my credit report.
Regards,
*** ***

Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer speeds may vary over timeFrontier has investigated and found that the customer subscribes to Frontier’s
standalone Broadband Max for $49.99, which is up to 6MFrontier tested the access line and found that Internet speeds were within the acceptable rangeOn 11-2-the account was placed on a reduced rate of $with a year price lock going forwardAs a customer relations gesture Frontier has issued an addition $discount for the past months that will show on the 11-21-statement

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that there has been an increase in his Frontier billing since the transition from Verizon to Frontier
Frontier has investigated the above statements and offers the following response: Frontier advises that his contract, including all terms and conditions for any services previously provided by Verizon’s local exchange operations were assigned to Frontier CommunicationFrontier will maintain all terms and conditions of the relevant portions of his agreement through its expirationFrontier advises that several attempts were made to contact Mr*** regarding the complaint but were unable to make contactFrontier sent Mr*** a letter including direct contact information should he need further assistance. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she has been experiencing repeat repair issues for her telephone service
Frontier has investigated the above statements and offers the following response: Frontier states a technician was dispatched a technician to replace the aerial drop And restore serviceFrontier issued one month of credit for her inconveniences We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is wanting Frontier Communications to come out to his home and remove the NID, ONT, Set Top Boxes
& router from his home Frontier has investigated the above statements and offers the following response: Frontier Communications reached out to Mr*** on 9/12/and advised we could schedule a technician to come fulfill Mr***’s request, however this request would not be free of charge for the amount of work being requestedFrontier Communications advised Mr*** that he would not be charged, but the pending credit, in the amount of $71.14, would be zeroed outMr*** requested that he be sent the refund insteadFrontier Communication’s advised that the refund will cycle out within 2-billing cycles from the cancellation and made sure the Refunds Department had Mr***’s proper billing address We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he does not want to pay for service he did not receive, as my internet was shut offFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on October 12, and Frontier advises that on the July 19, Frontier explained that we have updated the Terms of Service and displayed on page of of the Frontier billFrontier advises that Mr*** P *** has pre-paid for his service and is eligible to continue receiving service through the end of his billing cycleMr*** can always stop the disconnection if he changes his mindFrontier explained processing fee of $when service is disconnectedFrontier advised that the charges are validWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** stated that the message on her disconnected phone number referring customers to her new number is
not working and she called multiple times to get the issue fixed. Frontier has investigated the above statements and offers the following response: Frontier test called Ms***’ disconnected phone number and there is now a recording on it referring callers to her new numberFrontier spoke with Ms*** and confirmed that the intercept referral message is in place. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier was never in his home to install new video set top boxes and that he does not
owe that show past due on his account Frontier has investigated the above statements and offers the following response: Frontier advises that our records show that there was a technician dispatched on November 6, to Mr***’s house and he reconfigure coax wiring and activated boxesFrontier advises that on 12/19/we spoke to Mr*** and there was a credit offer to retain the accountThe credit was to cover the installation chargesFrontier advises that this credit has been issued and it will appear in to statementsFrontier spoke with Mr*** on April 3, and he was satisfied with the resolution

A partial discount on the bill from April 1st to currentIt is well known that there are issues with the Verizon merger, so a partial reimbursement for the service I couldnt use or the services no longer available to me based the merger

Thank you for referring the
complaint of Ms
*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that:Ms
*** states that she is disputing the early termination fee due to
service issue.Frontier has investigated
the
above statements and offers the following response:Frontier applied credits for all of the service outages.The bill advised Ms*** of the termination fees if the service is disconnected prior to the end of the contract.Frontier spoke with Ms*** and advised as a courtesy we applied a $credit towards the early termination fee.We trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has reached out to this customer and has resolved this customer's repair issue. Frontier regrets the delay in the restoral of service and has verified the customer's satisfaction with the repair. Frontier has issued an appropriate credit for the loss of service

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier’s internet service does not supply enough bandwidth to run his
internet-connected devices Mr*** advises that he requested a 30% rebate from Frontier for service that was inadequate and not meeting his needsMr*** advises that he should not have to pay the disconnect fee and final billFrontier has investigated the above statements and offers the following response: Frontier advises that internet speed and connectivity are based upon many factors including: network congestion, customer location, customer equipment, and network interference. Frontier advises that they are responsible for service outage credits, based on the customer’s daily rate of service that is not functioning. Frontier is not liable for any other compensation Frontier advises that the disconnect fee is a valid charge.Frontier attempted to contact Mr*** on February 28, and March 1, by phone and via email but has not received a response We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the rebuttal of *** *** to our office for
review. We appreciate him bringing this
matter to our attention.In Rebuttal Mr*** expresses the amount of time spent to confirm
service and charges.We apologize for the time taken to resolve his inquiryWe appreciate Mr*** for the Retention of his services and regret
the loss of time used to verify service.Sincerely,Bridget G***Executive Customer RelationsFRONTIER
COMMUNICATIONS

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she placed an order online for Frontier service to be set up, but no
service was ever installed or used Ms*** advises that she should not have been billed for service by Frontier and needs to have her account cancelled and all charges reversedFrontier has investigated the above statements and offers the following response: Frontier advises that Ms*** placed an order for home phone service and an internet security bundle but since no service was hooked up, she should not have been billed for service that was not used. Frontier advises that an order was placed to cancel the customer’s service and her January statement will reflect all charges being credited Frontier spoke with Ms*** on December 20, and advised her of the above statements We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Customer Name: *** ***
Phone: ###-###-#### Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** advises she placed an order for phone and Internet serviceMs*** advises that she was advised that Frontier Internet is not available to her Frontier has investigated the above statements and offers the following response: Frontier investigation found there was an order placed for phone and Frontier Internet, however on date of order that address was verified and found that Frontier Internet is not available at Ms***’s addressFrontier contacted Ms*** and order was changed to set up Frontier satellite Internet. Frontier corrected order and completed the work on October 28, 2016. Frontier has left a voice message with direct contact for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Message has been receivedIssue has been resolvedThank you very much Revdex.comWithout you this issue would not have been resolvedI have always and will continue to believe in the Revdex.com and will pass this down to my Children and GrandchildrenThank you, thank you, and thank you.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** advised that he was quoted $monthly recurring charges for television, internet and phone servicesFrontier
has investigated the above statements and offers the following response: *** has changed his current plan to Simply 75/bringing his monthly recurring charges to $plus taxes and surcharges.Frontier Communications will waive the installation fee for changing his services in the full amount of $back to ***’s account.Frontier Communications added a cumulative $inconvenience credit on 09/12/and 09/26/to ***’s account.Frontier Communications will follow up with *** on October 4, to review the October statement for the current pricing and promotionsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I need confirmation, in writing, as to WHEN Frontier is going to issue a refund check for the monies owed to me I paid their first incorrect invoice in full and now have a credit balance on the closed account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Frontier contacted me and fixed the problem for a few days, but now we are encountering some of the same issues againAlso, the tech couldn't figure out how to get our full download speed remotely and we now have an appointment for another tech to visit I wish I could say the issue is resolved, but it is ongoingDownload speed is around 50% of what is on the plan last I checked
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I waited for my bill to arrive and looked for the credit, but my bill was not creditedOn my newest bill, I was charged another $for calls within the USATherefore, I am now owed a credit for $which includes $on the October bill, $on the November bill and $on the December bill for calls within the USAI did talk to a "Melissa" at Frontier today, and she said that I would be credited $which includes tax, but that she needs to have it approved by her supervisor on 12/She also said she would put through a remedy ticket and by Jan 7th I should no longer be charged for calls within the USAMAYBE THIS WILL FINALLY BE SOLVED BUT THEN AGAIN THIS COULD BE ONLY A DELAYING TACTIC SO THAT I HAVE TO FILE A NEW COMPLAINTMAYBE THAT WAS THE PURPOSE OF THE PROMISE IN FRONTIER'S BELOW RESPONSE TO THE Revdex.com.HOWEVER, A NEW PROBLEM HAS OCCURRED, TOO.TODAY I TRIED TO CALL A FEW FRIENDS (ONE FRIEND IN OHIO, ONE FRIEND IN PORTLAND) FROM THIS PHONE. TO BOTH ATTEMPTS, I RECEIVED THIS MESSAGE:"WE'RE SORRYYOUR LONG DISTANCE SERVICE HAS BEEN DISCONNECTEDFOR ASSISTANCE, PLEASE CONTACT YOUR CUSTOMER SERVICE AGENT."I tried againSame thing.This is unfair and time consuming and Frontier Communications should be fined for this behavior.
Regards,
*** ***