Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.DISH has returned the to our accountWe sent Frontier a check for $that included the reimbursed $on November We have yet to receive our next bill that states that the bill is settledWe are waiting for a written document (bill) clearing us of that charge. Also, we were informed that my parents may still have their services disconnected.
Regards,
*** ***

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that: Ms*** indicated that she has been without proper Internet service and she has tried to resolve the
issue herself by power cycling the modem several timesMs*** contacted Frontier for assistance and was advised the earliest we could dispatch a technician to her residence would be May 9th which was a nine day delayMs*** stated that was unacceptableFrontier has investigated the above statements and offers the following response: Frontier found that Ms*** had repair ticket dated May 9th 2016, and it was for no Internet connectionFrontier has investigated the repair and has discovered that in her area there was a cable issue that was affecting the service. Frontier has allocated all possible resources to address the problemFrontier contacted affected customers on May6th to advised that them the issue had been repairedMs*** was also given a courtesy credit of $for her inconvenience.Frontier has contacted Ms*** on May 10th, and reviewed the account with herWe have advised Ms*** of the courtesy credit of $being applied to her accountFrontier also advised Ms*** the result of the repair ticket dated May 9th 2016. Ms*** as pleased with the response and the credit.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate *** *** *** bringing this matter to our attention. The Complaint states that: *** *** *** was under contract with Frontier but was not happy with their
service. In a month time period we had several service issues which are on record. *** *** *** advises that they spoke with a sales consultant by the name of *** *** and he informed them over the telephone on July 25, that due to our service issues and since they did not have a signed contract on file that he authorized to have our early termination fee waived. *** *** *** advises that they received an email so they could show the budget committee that they would not be responsible to pay anything to Frontier if they switched services. *** *** *** advises that they did switch to *** and about a month after they cancelled with Frontier they received a bill for $and they called into Frontier and was advised that the contract was broken. We emailed them the email that was received from Mr*** and Frontier submitted a credit request #513224. We were informed by Adam at Frontier on November 9, that the credit request was denied and we would have to pay the $ Frontier has investigated the above statements and offers the following response: Frontier advises that there was one repair ticket on June 22, and closed out on June 27, 2016. Frontier advises that a customer service representative is not authorized to have an early termination fee waived, that it has to be submitted and approved. Frontier advises that *** *** *** was advised on November 9, that the credit request was not approved and denied. Frontier advises that if they were not on a contract the monthly bill would have been $a month higher, if Frontier billed back that amount for each month that they had the service it would be more than the $ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Frontier contacted me and fixed the problem for a few days, but now we are encountering some of the same issues againAlso, the tech couldn't figure out how to get our full download speed remotely and we now have an appointment for another tech to visit I wish I could say the issue is resolved, but it is ongoingDownload speed is around 50% of what is on the plan last I checked
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this
matter to our attention The Complaint states that: Ms*** states that the service was disconnected in October and she is still receiving billsMs*** wants credit back on her and her credit updatedFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that there are no records of any contact made in October to request to disconnect service.Frontier called and left a message to review the case We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a full refund for the months of the unusable channelsIf they recorded a record of my conversations with the agents they should they should also have a record of the employee confirming it will be taken off my bill.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms*** originally subscribed to Mbps Internet service for $a month prior to the changes to the account.Frontier found the order to disconnect Ms*** service placed due to the
records reflecting the wrong physical address for the working services.Frontier re-established service for Ms***Ms*** is now receiving Mbps internet service for a discount rate of $a month.Frontier has contacted Ms*** and left a detailed message with direct contact information should she want to down grade the speed of her InternetWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** states he was billed for an account that was not authorizedFrontier has investigated the above
statements and offers the following response:Research located account under ###-###-####, installed on May 5, at *** *** ** ** *** *** *** ** ***Records show the service order *** completed July 21, disconnecting the service for non payment.Additional information received determined the account was initiated in errorOn November 28, a credit of $was applied to the account, bringing the account balance to zeroWe trust that this information will assist you in closing this complaintWe regret any inconvenience that *** *** may have experienced as a result of the above matter.Frontier Specialist: Amy B*** Department: Consumer Relations Telephone Number: *** ** *** Fax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Customer has not had an account with FrontierCanceled services prior to conversion to Frontier
Communications Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and sees where the customer canceled services prior to conversion from VerizonPlaced in appropriate credits in the amount of We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has billing discrepancyFrontier has investigated the above statements and offers the
following response: Frontier spoke to Mr*** on January 18, and explained that adjustment has been issued and charges have been correctedFrontier explained we have scheduled a follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I waited for my bill to arrive and looked for the credit, but my bill was not creditedOn my newest bill, I was charged another $for calls within the USATherefore, I am now owed a credit for $which includes $on the October bill, $on the November bill and $on the December bill for calls within the USAI did talk to a "Melissa" at Frontier today, and she said that I would be credited $which includes tax, but that she needs to have it approved by her supervisor on 12/She also said she would put through a remedy ticket and by Jan 7th I should no longer be charged for calls within the USAMAYBE THIS WILL FINALLY BE SOLVED BUT THEN AGAIN THIS COULD BE ONLY A DELAYING TACTIC SO THAT I HAVE TO FILE A NEW COMPLAINTMAYBE THAT WAS THE PURPOSE OF THE PROMISE IN FRONTIER'S BELOW RESPONSE TO THE Revdex.com.HOWEVER, A NEW PROBLEM HAS OCCURRED, TOO.TODAY I TRIED TO CALL A FEW FRIENDS (ONE FRIEND IN OHIO, ONE FRIEND IN PORTLAND) FROM THIS PHONE. TO BOTH ATTEMPTS, I RECEIVED THIS MESSAGE:"WE'RE SORRYYOUR LONG DISTANCE SERVICE HAS BEEN DISCONNECTEDFOR ASSISTANCE, PLEASE CONTACT YOUR CUSTOMER SERVICE AGENT."I tried againSame thing.This is unfair and time consuming and Frontier Communications should be fined for this behavior.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier was never in his home to install new video set top boxes and that he does not
owe that show past due on his account Frontier has investigated the above statements and offers the following response: Frontier advises that our records show that there was a technician dispatched on November 6, to Mr***’s house and he reconfigure coax wiring and activated boxesFrontier advises that on 12/19/we spoke to Mr*** and there was a credit offer to retain the accountThe credit was to cover the installation chargesFrontier advises that this credit has been issued and it will appear in to statementsFrontier spoke with Mr*** on April 3, and he was satisfied with the resolution

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** states that Frontier missed appointments to install internet serviceMs*** states that she inquired
about an Amazon Prime promotion Frontier has investigated the above statements and offers the following response: Frontier records show that the internet connection order was completed on 05/19/Frontier made several attempts to contact Ms*** to discuss the order and any promotions but was unable to reach herDirect contact information was left on Ms***’s voicemail to return the call but Frontier never received a response We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter Sincerely, Frontier Customer Relations

Customer Name: *** ***
Phone: ###-###-#### Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** advises she placed an order for phone and Internet serviceMs*** advises that she was advised that Frontier Internet is not available to her Frontier has investigated the above statements and offers the following response: Frontier investigation found there was an order placed for phone and Frontier Internet, however on date of order that address was verified and found that Frontier Internet is not available at Ms***’s addressFrontier contacted Ms*** and order was changed to set up Frontier satellite Internet. Frontier corrected order and completed the work on October 28, 2016. Frontier has left a voice message with direct contact for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** is disputing final bill after disconnect request October 26, Frontier has
investigated the above statements and offers the following response: Frontier advises we have credited Mr*** account to leave balance due for services thru October 26, of $ 53.29.Frontier spoke with Mr*** on December 28, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she has been billed incorrectly for the services that she has with Frontier. Frontier
has investigated the above statements and offers the following response:Frontier advises that there was an error in the services and promotions on Ms***’s accountFrontier placed an order to correct the services and promotions to her account.Frontier issued an adjustments in the amount of $to correct the billing errors on her January and February statementsFrontier spoke with Ms*** on February 28, to review this information with her. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** W *** to our office for reviewWe appreciate Mr*** W *** bringing this matter to our attention The Complaint states that: Mr*** W *** advises Frontier has not fixed his land phone and that technician would be
contacting us Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** W *** on August 23, 2017. Frontier technician advised Mr*** W *** that switch outside of home on the southwest corner tested okayFrontier explained to Mr*** W *** to check the phone in the homeTechnician explained to Mr*** W *** that he would stop by today to check inside of homeMr*** W *** agreed to close the Revdex.com complaintFrontier will follow up with Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** W *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sorry this is my response to the offered solution I could not attach this to my rejection on your websiteThey have changed the offer entirelyPlease read what they are now saying that I owe them.I wish I could send those credits in a refund but unfortunately our systems can only issue a refund when there is credit on the account to refundThe back credit of $for August through October would still leave a balance of $due on the account. Even adding the $November credit does not provide a credit balance. Basically, If there is money due Frontier, a refund cannot be issued. Regarding the your bundled billing; it was ended on 11/11/Dish sent the billing for the premium channels for 10/through 11/to include in our November 1st statement. If you cancelled the premium channels before 10/and your dispute with Dish about that is successful, Dish will credit you on their separate bill now that the billing is unbundledHowever, Mr***, Frontier has already paid Dish for those charges so you would need to reimburse usIf the billing was still bundled, the credits would have been passed through to the Frontier bill but instead, you will now receive in the separate Dish bill, any Dish credits related to charges that appeared on a Frontier bill.My response and rejection:This resolves nothing. Every bill I have paid every month in full and owe Frontier nothing. How dare you say I still have an outstanding balance. The total credit, which you admit owing me, of $should be applied to Dish in fullI see that there will not be an acceptable resolution hereAs a customer of over years I am totally disappointedI will continue to pursue this with every agency available that can give Frontier the worst possible reputation for ripping off customers with the most unprofessional inept billing department & customer service I have ever come acrossYou admit the offer made me was a misquote & then I was unbundled from Dish without my request or permission and you still want me to pay you for Dish when they are invoicing me separately alreadyHow ridiculous! I see this most recent response as a complete insultMy future mission will be to broadcast Frontier as the most unreputable and dishonest company I have ever come across and totally regret doing any business with themI am frustrated beyond any reasonable limit.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reject Frontiers offerThey have went back and forth on their offering to clear the fraudulent $charge from my accountI have attached a communication from Frontier to you, the Revdex.com that states Frontier admits I did not sign the contractAny further attempt to collect that fraudulent charge will be met by legal action by meI give Frontier days to remove the fraudulent charges from my account and my credit report.
Regards,
*** ***