Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me except the wording on the total amount I will be billed going forward Frontier has assured me verbally on 09/08/that I will be billed between $and $per month, however, the resolution statement made by Frontier to the Revdex.com indicates my bill will be $monthly which is incorrect I agree to accept closure of this case as long as my bill is no higher than $TOTAL per month, INCLUDING taxes as this is what I was quoted when I purchased the services initially If this price/billed amount of $- is not honored, I will file another complaint with the Revdex.com.Regards, *** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: *** states since conversion, the service never worked and want the account closed without paying any Termination Fees Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and informed *** that we issued an adjustment of $which was the amount of the April 13th statement and that if she get charged any Termination Fees, they would be waived We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms *** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe
appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises he was quoted $which was cheaper than Verizon pricingHe had an upgrade done and delivery of some equipment and caused Mr*** to miss workMr*** already had the necessary equipmentMr*** reports he called times during the course of months to correct his billing mattersMr*** states he cancelled services and has a balance of $260.86. Mr*** is disputing this balance Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Mr*** and another representative has been able to zero out his balance by giving a $credit to his account for MrLansaw’s experience.Mr*** is appreciative and is satisfied with this resolution

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The complaint states that: Mr*** advises that he terminated his Frontier service and that he was advised that it would take up to ninety days to receive
his refund of overpayment Frontier has investigated the above statements and offers the following response: Frontier’s process is to refund overpayments within ninety days of the customers final statementWe have expedited Mr***’s refund and advised him on October 31, that he should receive it in 7-business daysWe also provided Mr*** a direct point of contact should he have any problems receiving his refund We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

The Complaint states that:Ms*** states that she is not getting Mbps Internet speed and will be calling Frontier to cancel her services Frontier has investigated the above statements and offers the following response:Frontier advises that an order was placed to disconnect Ms***’s service on July 31, 2017.Frontier spoke with Ms*** on August 8, to review this information with her. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** states that he experienced a delay in the transfer of his Frontier Internet service. Frontier
has investigated the above statements and offers the following response:Frontier advises that an order was placed to transfer Mr***’s services on September 6, Frontier advises that the order was completed on September 12, 2016.Frontier issued an adjustment in the amount of $for the delay in transferring his Frontier servicesFrontier also issued an adjustment in the amount of $for the loss of Mr***s Internet service due to the delay in transferring the service.Frontier spoke with Mr*** on September 16, to advise him of the adjustmentsHe confirmed that his services were functioning properly and was satisfied with the adjustments. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not spoken to themI was called once and was unable to talk at the time as far as call back numbers I don't have anyI would like another follow up callAnd for the credits they were issued after the complaint was filed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
What is stated for July 19th is correct; however, what is not stated is why there was confusion regarding the nonpaymentNo email or mail notifications were being received to the email address or address listed on the account, prior to disconnect, which has been assumed related to my two accounts running simultaneously--a fact that was never adequately communicated or ethically resolved.As records appear to indicate that I was never billed for 50/50, what was I previously being billed for? After reviewing my records, I see my monthly payment was $as of the end of As I always ofor paperless, I have no contract, no billing history, nor any additional specifics of my selected package or time with Frontier, prior to February 2017, when the disconnect occurred and the account technical issues surfaced.I did receive communication from Frontier on July 10; however, I did not respond, as this is a pending Revdex.com caseI have continued to pay my bill of $for 30/I have concerns regarding what my monthly rate is and whether it is subject to change over the course of the next seven monthsI do not feel the pricing quoted, my past payments, and the contracted rate align or seem reasonable given the circumstances.Additionally, I do not feel the business has been cooperative in understanding the time taken and frustration caused, particularly with regard to oversights and technical issues (on their behalf) with my accounts, as well as the treatment of my history with their company.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that when he moved to a new address and transferred his existing Frontier internet service
there and added TV service to his package, he was quoted a total monthly rate of $84.99. He also advises that the first bill he received at his new address came out to $208.00, and that he was told by Frontier that it would be lowered to $Mr*** advises that his second bill totaled $298.00, and that he was told by Frontier that the bill would be lowered to $and given months of free TV service and free premium channelsMr*** advises that Frontier needs to honor the $monthly rateMr*** advises that there are wires in his yard that need to be buried Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** added the TV service to his package at the time the technician came to install the internet service at his new address. Frontier also advises that there are no notes stating that the customer was quoted $per month, and whether or not if that rate included equipment rental feesFrontier advises that the TV and internet bundle package price is $per month, and the rental fee for the digital video recorder is $15.00, which brings the total monthly rate to $plus taxes and surcharges.Frontier advises that the services were installed at the new address in the middle of the billing cycle, so the customer was billed for a partial month of service for the month April and the for full month of May in advance, which results in a higher bill. Frontier also advises that Mr*** had a $past due balance that carried over from the previous bill cycle, which explains why the first bill at the new address came out to $208.88.Frontier advises that the second bill came out to $145.13. Frontier did issue a credit of $to the customer’s account for that month, but the bill was still high because of a past due balance of $plus a late feeFrontier advises that the service wire in Mr***’s yard was buried on July 14, 2017. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not used Frontier service at my current address or since June 30, Because of the bungled movement of service which required me to take days off of work and over hours on the phone with them for nothing, I requested cancellation of my accountThe employees I spoke with refused to cancel my service asking me to give them another chanceThey then went ahead and transferred the service to my current address even though I had already requested cancellationI did not and do not have a contract with Frontier when I requested cancellation of my accountThe primary issue is not the bungled service movement--which was in itself a very costly inconvenience for me--but the fact that Frontier continues to bill me even though I requested cancellation of my account and have not used their services since my request to cancelWhat I am requesting is a successful cancellation of my account as well as the cancellation of the charges they have continued to bill to me since my cancellation request and my ceasing use of their services (i.e., since June 30, 2016). I have attempted to return the two voicemails they have left for me but have not yet spoken with them directly.
Regards,
*** ***

Frontier Communications Thank you for referring the complaint rebuttal of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention. The Complaint states that: Ms*** agreed to upgrade her internet services on August 11, At that time she was advised there would be no installation chargeHer first bill included an installation fee of $Ms*** has contacted Frontier several times to correct the issue Frontier has investigated the above statements and offers the following response: Ms*** initially ordered services on July 23, 2016. She later upgraded the internet speed with agent Ramona on August 11, 2016. She was advised at that time the installation would be at no chargeMs*** was charged the $installation charge in error on the September 1, bill statement. Frontier has issued a full credit for the $as of October 17, 2016, plus late fees of $This will be reflected on the November 11, billFrontier contacted Ms*** by telephone on October 17, and verified the credits had been applied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Brian M*** Department: Customer Relations

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** states that she was quoted one price for her internet however was not receiving bundle price
Frontier has investigated the above
statements and offers the following response:After review of Ms***’s account, Frontier records show that the customer was quoted incorrect for the price of her internet in error.Frontier advises that we have agreed to issue a courtesy credit of $to cover the difference customer was miss quoted.Please allow 1-bill cycles for the credit to reflect on the customer’s billing statementFrontier representative has made several attempts to reach Ms*** and was unsuccessfulWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

HiThis issue has been resolved. Credit has been given for all the toll calls sent over by ** *** No more charges from them should be seen. We have issued credit for all late fees also. The customer had paid $on her old number of ###-###-#### on July 5, and a
payment of $on July 31. Both payment were credited on the new number of ###-###-#### on the August bill in the amount of $158.72. The next bill will be a little higher because *** issued the same credit we had issued so we debited that credit back to the account. I spoke to *** and provided her with my direct number should she find that she has made other payments.Thank YouSerena J***

Thank you for referring the complaint of *** *** to our office for review The Complaint states that: Mrs*** advises that Frontier has overbilled her Frontier has investigated the above statements and offers the following response: Frontier advises that there
were promotions missing on her account, they have been activated and backdated, we have a follow up scheduled 12/4/to make sure billing is corrected.Frontier spoke with Mrs*** on 11/10/and advised of the above, Mrs*** was satisfied with the resolution and has direct contact information for future concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing
this matter to our attention The Complaint states that: Ms*** is being billed for equipment returned to FrontierMs*** is requesting credit for the returned equipmentFrontier has investigated the above statements and offers the following response: Ms***’s was billed an un-returned equipment fee on her December 2, statement.The charges remained on her January and February statements.Frontier has confirmed the return of the equipment and has since manually checked the equipment in as received.A March 2, stated will be generated to reflect credit and her balance will be brought to zeroWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms.*** bringing this
matter to our attention The Complaint states that: Ms*** disconnected her Frontier service on Aug 24, but continues to be billed for service after the disconnect dateMs***’s bill also included charges from Dish NetworkMs*** would like the billing to stopFrontier has investigated the above statements and offers the following response: Ms*** placed a disconnect order of Frontier service on August 25,2017.Ms***’s bill cycle is the 22nd of each month.Frontier bills one month in advance.Ms***’s August 22nd bill included advanced billing from Dish Network inin the amount of $91.26.Dish Network issued credit for $35.29, leaving a balance owed to Frontier of $55.97.Frontier issued credit for $internet service for the month of August.The remaining balance for the internet is $Frontier customers are assessed a $broadband processing fee upon disconnection.The final bill included $in additional feesMs*** has been provided a detail breakdown of said charges and charges are validWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Frontier has reviewed Mr***’s account and found on August 22, an order was placed to disconnect service effective August 29th. However it was found that the service should have been disconnected at the end of the bill cycle which was August 26th Frontier has applied credits
totaling $for service dated August 27th through September 26th. Mr***’s account now reflects a final balance due of $for service dated July 27th through August 26th Frontier apologizes for the inconvenience caused to the customer

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe
appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advised that he wanted to be removed from our electronic mailing listing and was thrown into a continuous loop to removeMr*** advised he wanted to remove HBO and was told he couldn’t due to removing additional credits given from Verizon. He also advises Frontier took out a double payment which Frontier should have refunded to him, but he had to call his credit card company to cancelMr*** was charged a late payment fee he would like to be credited based on Frontier took out a double paymentFrontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has contacted Mr*** and he advised that Frontier has not sent any more electronic mail to him in the last two weeks.Mr*** received a total credit of $27.85, and had HBO removed keeping intact his discounts from VerizonMr*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext2611 Fax Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
FFREONTIER DID NOT LIVE UP TO THEIR PROGRAM AGREEMENT. I WAS OFFERED THE PROGRAM FOR MONTH WHICH NEVER HAPPENED. THE LAST BILL WAS FOR 182.00. IT DOSNT MAKE SENSE BECAUSE THE PREVIOUS BILL WAS 108.00 THE VARIABLE PRICING IS THE PROBLEM. THEY DID NOT PRESENT THE DISCOUNTS THAT WERE PROMISED AND THEY BILLED YOU AT A HIGHER COST TN=HEN OFFERED. YOU HAD TO CALL AND AGRUE WITH THEM TO GET THE PROMISED DISCOUNTS, BUT NEVER THE RIGHT AMOUNT.
Regards,
*** ***