Frontier Communications Corp.

Thank you for referring the rebuttal complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises she called Frontier on December 29, and asked why her bill had increased from last month to this month and was advised the promotion was ending. Ms*** advises she asked if January 26, was the correct date to end her service not be charged any further and the representative stated yes, but you have a contract. Ms*** advised the representative she is not in a contract and has been misled and that is why she is ending her services.Ms*** advises that she has not received word from Frontier in regards to this matter as of February 5, 2018. Frontier has investigated the above statements and offers the following response: Frontier investigated and advises that if a customer purchased the QAcquisition offer from May 1, through July 31, 2017; QOffer that the Early Termination Fee will be manually waived off the customer’s account.Frontier advises Ms***’s service was installed on July 20, and would qualify for the waiver of the Early Termination Fee.Frontier attempted to reach Ms*** but was unsuccessful. Frontier left a message for Ms*** that included direct contact information.Frontier advises that Ms*** still has working service as of January 30, with Frontier.Frontier advises that a message was left for Ms*** and an email was sent on February 14, advising that that last date of her bill cycle is February 26, and the balance owed is $154.41. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** A *** to our office for reviewWe appreciate Mr*** A *** bringing this matter to our attention The Complaint states that: Ms*** *** explained that she filed a Revdex.com complaint on behalf of Mr
*** A ***Ms*** explained that Frontier deducted $from her checking account without her consent Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms*** *** and Mr*** A *** ; however, we have been unsuccessful in our attempts to reach themWe have provided our direct contact information.Frontier advised Ms*** on July 24, that she would need to send the electronic transmittal, which will provide a more detailed listing of the transactionFrontier was unable to locate the $deductionFrontier is unable to complete our payment investigation until Ms*** provides proof of payment requestedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** *** and Mr*** A *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has not received the Amazon gift card promised to him by Frontier and will not pay the termination fees associated with the offerMr*** advises that he does not wish to activate a new accountMr*** indicates that he should receive a refund for his last month’s bill that he paid in advanceFrontier has investigated the above statements and offers the following response: Upon investigation, Frontier is not able to issue the gift card on an inactive account.Frontier advises that no termination fees will be assessed to Mr*** disconnected account for this gift card offer.Frontier advises Mr*** account was canceled on April 18, 2018.Frontier advises that prior to termination, Mr*** was billed through the end of his billing cycle. Mr*** was eligible to continue receiving Frontier services through the end of that billing cycle. Frontier attempted to speak to Mr*** on April 27, to advise of the above information but was unsuccessful. Frontier left message via voicemail and provided direct contact informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I WAS CONTACTED BY FRONTIER TWICE, TELLING ME THAT I WAS NOT TO GET NEW BOX'S THEY WOULD LOOK AT MY SERVICE & ALSO NOW AGAIN FOR THE SECOND TIME SINCE I SIGNED UP WITH THIS COMPANY HAS N0W AGAIN MAD A MISTAKE WITH MY BILLING AFTER A NEW PROMOTION DEAL WAS ASSIGNED, WAS $WHICH I WAS TOLD WOULD BE LESS THAN MY LAST BILL, OF $WITH TAXES, I WAS TO GET NEW BOX'S NE3W REMOTES, & THEY WOULD INVESTIGATE WHY MY TELEVISION FREEZES, WHY MY PHONE MAKES DROPPED CALLS, & WHY MY HOME PHONE HAS STATIC ALL THE TIME & I CANNOT HEAR ANYONE, NOW AFTER MAKING THE COMPLAINT THEY CALLED ME TWICE SAYING I DO NOT NEED NEW BOX'S, EVEN THOUGH I WAS ASSIGNED NEW ONES & MY BOX'S ARE FROM WHEN VERIZON WAS MY PROVIDERi WAS TOLD WHEN GETTING MY NEW PROMOTION THAT THE NEW BOX'S WOULD HELPTHE REPRESENTATIVES THAT ARE CALLING IS TELLING ME THE AGENT THAT ASSIGNED THE NEW PROMOTION DOES NOT KNOW WHAT SHE IS SPEAKING ABOUT, THE AGENTS NAME WAS JEWEL MY CONFIRMATION# GIVEN BY JEWEL IS # *** DATED 9/18/17, THEY ARE ALSO GIVING ME AN INCORRECT BILL AGAIN ADDING MORE MONEY ONTO MY ACCOUNT THEY SAID THEY HAVE GIVEN ME DISCOUNTS FOR THE TIME MY SERVICE WAS NOT WORKING PROPERLY BUT THEY DID NOT & MY SERVICE IS STILL NOT FIXEDALSO WHEN MAKING COMPLAINT CALL TO FRONTIER ONE OF THE AGENTS NOTED ON THE PAPER WORK THAT HE HEARD THE STATIC WITH MY PHONE SEEN THAT MY SERVICE FOR MY TV WAS NOT WORKING CORRECTLY SINCE LAST YEAR & NOTHING BUT MISCOMMUNICATION WITH FRONTIER HAS TAKEN PLACE THE AGENT NOTED THATNOW I AM STILL GETTING THE RUN AROUND THIS COMPANY IS THE WORST EVER VERIZON WAS GREAT & THEY HAD TO LEAVE FLORIDA WHY I DO NOT KNOW BUT FRONTIER IS NOTHING BUT A BUNCH OF CROOKS STEELING THE PUBLIC'S MONEY I NEED A REPRESENTATIVE FROM THE Revdex.com TO CONTACT ME BY PHONE TO DISCUSS THIS MATTER BECAUSE THIS WRITING IS NOT DOING THE TRICK THANKING YOU *** *** ###-###-#### *** *** *** *** *** *** *** *** PLEASE CONTACT ME BY PHONE SO I CAN TELL YOU WHAT IS TAKING PLACE II ALSO WOULD LIKE TO FAX YOU OVER MY PROOF

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** *** bringing this
matter to our attention.The Complaint states that:Ms
*** stated that she called ###-###-#### to have internet service
connected with Frontier
Agent offered a bundle deal to add DISH and
internet togetherCustomer provided personal and payment informationShe
states she was transferred to Direct TV to schedule an appointment for
July 27, 2017.Ms
*** stated that the internet had not been installed and called FrontierAnd
was advised there was not an order for internet and Frontier does not
service her area.Ms
*** contacted Direct TV to terminate service because she did not want TV
and was advised of Early Termination Fee for cancelingFrontier has investigated the above
statements and offers the following response:Frontier reviewed complaint and found no open account for the customer with provided name, address and contact numberFrontier does not provide service to the address provided.Direct TV is not affiliated with Frontier Communications.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above matter.Frontier Specialist:
Chelsie S*** Department:
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12638162, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
- I no longer wish to speak to any of Frontier's representatives and that was outlined in my previous correspondence with them. Further, I feel that the Revdex.com needs to handle the matter as Frontier has made it clear they are not willing to come to an agreement. They have contacted me, told me that I'm essentially incorrect, and told me they can't do anything. This is not the answer that is warranted. Frontier has dealt in deceit and misinformation for the length of this complaint. That fact has not, and appears will not change. Again, If they continue to outline the fact that I owe them ANY money at all, I will see this through in civil court. The "bill" that they say I owe needs to be wiped clean for reasons I've already stated, then and only then will this matter be resolved.
Regards,
*** ***

Thank you for referring the complaint of *** L *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Ms*** states the previous the equipment was returned and the way the previous response was worded makes it sound as if she kept the equipment and Frontier is still crediting herFrontier has investigated the above statements and offers the following response: Credit was issued for the returned equipment and the account now reflects a zero balance. We trust that this information will assist with the final closure of this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. They are still researching the matter, but this isn't the first time I have received this response from Frontier. In addition, I have spent over hours of my personal time working to resolve this issue only to get the run around with their customer service team and collections teamFor your reference, details of the offer I reviewed appear below
They need to find the money I have paid them, credit the amount to my account to bring it current, along with reverse any late charges and compensate me for my wasted time as a result of their multiple clerical errors. I can accept that the first time was a mistake, but a second time in months tells me there is something systemically wrong in their operations and I shouldn't have to waste my time helping them to fix their errors
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier charges a non-prorated termination feeMr*** advises that he never agreed
to auto renew his contractFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr***’s account and determined that Mr*** had an auto renew option on his account since 2012.Frontier advises that if Mr*** wishes to cancel the auto renewal, he has to contact Frontier as least days prior to the renewal date on his account.Frontier spoke to Mr*** on November 22, and advised of the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank
you for referring the complaint of ***, ***
to our office for reviewWe appreciate Mr*** bringing this matter to our
attention.The
Complaint states that:Mr*** had a missed install appointment and missed a day of
work. He was installed with a
television
package that did not include channels that he wanted. He requests a credit of $for his
troublesFrontier
has investigated the above statements and offers the following response:Mr*** was given incorrect information regarding his install
date and was sold a package that did not include the ESPN and Viceland
channels. We issued Mr***
adjustments of $25, total $50.We
trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Click here to enter
texthas experienced as a result of the above matter.Frontier Specialist: Rebecca N*** Department: Executive Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he has been experiencing intermittent speed and connectivity issues with his Internet service with
Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that a repair ticket was issued on November 23, 2016.Frontier advises that Mr*** terminated his service on November 23, 2016.Frontier issued an adjustment for the loss of Internet service in the amount of $Mr*** was also issued an adjustment in the amount of $for the inconveniences that he has experiencedFrontier spoke with Mr*** on November 29, and reviewed this information with him We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Customer Name: *** *** Thank you for referring
the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The Complaint states that: Billing is much higher than quoted rate. Waiting for Amazon gift card Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mr*** on April 6, and advised that he was given a rate of $plus tax due to special credits applied to the accountCredits were applied and customer is aware that billing will run approximately $97.Mr*** was advised that Amazon email would be sent approximately days after service was installedMr*** has contact information should he have any further concerns.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that he experienced difficulty with Frontier Autopay Frontier has investigated the above
statements and offers the following response: Account notes show on November 29, Mr*** spoke with a Frontier representative who was to assist him in establishing the auto payment. Research determined the auto draft submission was not successful.Research determined the account is not currently set up on auto pay. A Frontier representative spoke with Mr*** who advised he would keep it off of auto draft at this timeShould Mr*** wish to re-establish this he may contact me for further assistanceMr*** indicated satisfaction with this resolutionWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy B*** Department: Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** advises she does not owe Frontier for service through March 22, As she
requested the Frontier account to be closed on March 7, Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on March 21, Frontier explained that we bill a month in advance and explained her full bill cycle would be due and is valid as it is not prorated if disconnected before the end of the bill cycle.Frontier advises this is our policy in our terms of serviceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:This feels like a completely empty responseFrontier knows that their equipment is sub par at bestPeople across the country complain on diffrent outlets constantly just wanting what they pay for, just like meYou offered me internet service knowing full well you could not actually give the productThat's advertisementI've been contact with a representitive who has been helpful, but then I get this? This will not work.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** *** advises Frontier has sent him his first bill just under $Mr***
advises he is being charged $a month also for a Premium channelMr*** also states he is being charged for an activation fee that was never disclosed onto him Frontier has investigated the above statements and offers the following response: Frontier advises Mr*** *** first bill prorates the charges according to the activation date, and the bill cycle dateFrontier also bills a month in advance, plus activation fees on the first bill.Frontier has spoken with Mr*** and explained the activation charge is a valid chargeHowever, Frontier did issue adjustments towards the account in September and October to come to a compromise on the billingThis problem has been resolved.Frontier will also do a follow up, on next bill, to make sure all billing is accurate We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, Victoria D*** Frontier Communications

Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention. Frontier has been unable to locate Frontier account with the information provided by Ms***. In order to proceed with our investigation Ms
*** would need to provide the account numberFrontier has tried multiple times to contact Ms*** and have not heard back to dateWe apologize for any inconvenience this may have caused Ms***. We trust this information will assist you closing this issueFrontier Executive Relations

Thank you for referring the
complaint of Mr
*** to our office for
reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:Mr
*** states that he is disputing the charges on the Frontier bill.Frontier has investigated the
above
statements and offers the following response:Frontier spoke with Mr*** on September 16, and advised Frontier applied $in courtesy credits on June 21, as well as $for prorated charges.We also issued a credit of $on June 20, for the installation.Frontier applied an additional courtesy credit of $on June 7, 2016.Frontier applied a $credit on September 16, and corrected the promotion.Frontier will follow up with Mr*** to verify the October bill is correct.We trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Mr ***
has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of Alicia
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Ms*** states that she was billed for equipment that she returned to FrontierMs*** also
advised that she requested to have Fios wiring remove from her homeFrontier has investigated the above
statements and offers the following response:After a review of Ms*** was billed for unreturned equipment.As of February 13, the equipment showed returned to Frontier.Frontier records reflect that we have issued credit for the unreturned equipment in the amount of $A refund check has been requested for this amountPlease allow 14-days for customer to receive the refundFrontier has dispatched a tech to customer location and removed the FIOS wiring from Ms*** home as of March 09, Frontier representative has spoken to Ms*** and advised that the credits have been issued to the account and refundWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** states requested account to be put on vacation in April 2017, however he was billed
for services and vacation feesMr*** states his services are now disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises the balance before payments or credits was $ Mr*** paid $ & $ (plus two payment fees of $ each) = $ new balanceThe balance that was due for partial services due to vacation suspend from April to April 27, was $ 119.70Frontier advises we have submitted a credit of $ for the missing promotions and vacation suspend fees to the account that had a balance of $ This leaves a credit due to Mr*** of $ This amount will be refunded via a check to Mr*** within business days after the next cycle on December 10.Frontier has advised the outside collection agency of the credit applied that will bring the account to a zero balance.Frontier advises service were disconnected as of May 31,Return boxes have been sent for the equipment on November 28, 2017.Frontier advises we spoke with Ms*** last on November 28, and advised of the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter