Frontier Communications Corp.

Thank you for referring the complaint of *** B *** to our office for reviewWe appreciate him bringing this matter to our attention. The Complaint states that: *** B *** states he had issues with serviceFrontier technician did not show on two separate occasions***
B *** cancelled service and money was to be reimbursed for the months he paid and did not receive services*** B *** states Frontier reimbursement check was denied without informing him*** called a second time to inquire and Frontier representative states they are not sure why check was denied and would redo the requestThe second check was denied as well and Frontier contacted a billing collection agency for the amount he was told not to pay Frontier has investigated the above statements and offers the following response: Frontier spoke to *** B *** on December 1, and discussed how Frontier takes days to finalize an account that has been cancelledIt could take up to days if the customer has any long distance calls that have yet to be billed to themFrontier shows bill paid in full and per memo on account states a letter was emailed to *** to state his account was paid in fullFrontier informed *** B *** that coaching will be provided to representative that told him not to pay his billNo reimbursement due *** had final bill process for amount of days he had service up until March 17, when he disconnectedFrontier explained to *** B *** that the collection agency was informed that payment has been made in full We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Mr*** states he requested move of his services in May but it was not movedMr***
states he has been receiving billing for the services Frontier has investigated the above statements and offers the following response: Frontier advises the move order was not processed and billing has been corrected to reflect that.Frontier advises a credit was also applied to customers account back to May 23, 2016, along with a courtesy credit for the delayMr*** balance due is $ that covers April to May 23, 2016Frontier spoke with Mr*** on September 20, and discussed the above. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response made by the businessI have been dealing with this issue for almost months right now.It is certainly not my fault that I was misquotedI was promised a certain quote and I reconfirmed the deal with the agent who started my membership.I tried solving the issue internally and I forwarded you the the thread of emails between the executive and I, it did not work.All I am asking is for you to help me remove my balance completely and cancel my membership all together.Thank you,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to keep this open until Dish contacts me to tell me that they have waived the feeI believe Frontier has done all they can and I appreciate their help in this matterI like the fact of Dish waiving the fee, but I do not trust that it will be done until they contact me and send me a paid in full bill or some other notice showing it has been taken care of by them
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he is being billed for a full month of service even though he wants to end his service earlier
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** has pre-paid for his service and is eligible to continue receiving service through the end of his billing cycle. Frontier spoke with Mr*** on April 3, to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Our records indicate that the customer’s concerns were previously
addressedThe Fios bundle components are the following: Fios Digital Voice $30.00, Fios internet 100/$5.00, and Fios TV Ultimate HD $for a total bundle rate of $(plus taxes, surcharges, equipment, optional and additional services)Promotional credits totaling bring the bundle rate to $(plus taxes, surcharges, equipment, optional and additional services)The bundle rate is correctOn August 04, a Frontier representative attempted to speak with Mr*** however; the representative was unable to leave a messageThe representative emailed the customer requesting a convenient time to discuss his concerns We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Initial Verizon promotions had $worth expire 11/30/The April 4th should show a newly discounted rate

Frontier
CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that:Ms*** states that she moved in May and service never worked, but she was sent two different amounts
of billShe states one bill is for old address the other bill is for her new addressMs*** would like bill for new address credited to zero.Frontier has investigated the above statements
and offers the following response:Frontier reviewed the account and records reflect the old account was paid in full, and new account does show a balance owed.Frontier advise the new account was activated via order number The account was disconnected and has a balance of $This amount was written off on 7/20/and is with Credit Protection Association, TN 5106.Frontier called and spoke to Ms*** to advise of the above.It was advised to Ms*** if she has a remaining dispute to refer it to Credit Protection Association.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience the customer has experienced as a result of the
above matter.Frontier Specialist: Joe K*** Department:
Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** placed a new order with Frontier for FIOS 50/Internet serviceShe was quoted a price of $per
month for the FIOS 50/Internet. When the Frontier technician went to the home to install the service he advised her that something was wrong with their order and they would just connect the old service back up to the homeMs*** states that she was then told that she would not receive the $price, that it would be $insteadShe would like the bill adjusted and for Frontier to honor the $price quote. Frontier has investigated the above statements and offers the following response: Frontier reports that Ms*** placed a new order with Frontier and was quoted $per month for the FIOS 50/InternetWhen Frontier’s technician went to the customer’s home he suggested to turn the service back on under the old account and just update the name on the account to reflect Ms***’s nameWhen the order was processed, she was given the old customer’s pricing of $instead of the pricing offered to her as a new customerFrontier spoke to Mr*** today and offered to honor the $price quote for one year from todayMr*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms***
bringing this matter to our attention The Complaint states that: Ms*** advises that Frontier billed her for equipment she has already returnedFrontier has investigated the above statements and offers the following response: Frontier has confirmed that Ms*** has returned the equipment to Frontier.Frontier advises that a full adjustment was issued on the account to cover the equipment charges and it will post to the account in to billing cycles.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful Frontier left a message and email for Ms*** that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that MsTownson has experienced as a result of the above matter

Revdex.com:I don't know if there's anything left to doThis was 100% frontiers errorThey are misreporting the events as they happenedAnd I spent over hours on the phone with different phone reps with no resolutionThe fact that it took Revdex.com to get involved was ridiculousThe tone of this response is quite different from the phone call I receivedI was told this was a customer service error on their partThat they have been onboarding a new contracted service rep company and that they have received a "number" of issues like thisI have forwarded my case to the Minnesota State Attorneys General for their reviewThis whole event was incompetent at best and dishonest at its worst
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Ms*** *** advises her father was without TV service and he is elderlyMs*** *** advises she would like the service
repaired and credit or to cancellation without penalties Frontier has investigated the above statements and offers the following response: Frontier advises the records have been reviewedFrontier gave a commitment date to repair her father service on November 29, Frontier advises they spoke with Ms*** on November 30, and the service are now workingMs*** has received her out of service credit in the amount of $This will reflect on next month billing We trust that this information will assist you in closing this. We apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, Victoria D*** Frontier Communications

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Complaint states that: *** had a transfer order scheduled for 6/and tech did not come to complete the order
Frontier has investigated the above statements and offers the following response: Frontier dispatched a tech to the site on June 11th and connected service for the customer.Gave customer credit for month of service. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he would like Frontier to honor price offeredFrontier has investigated the above statements
and offers the following response: Frontier spoke to Mr*** on December 15, and explained that we have provided a Twelve Month credit. Frontier explained we have set follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank
you for referring the complaint of Mr*** to our office for reviewWe
appreciate your bringing this matter to our attentionAccording to the complaint:MrCustomer advises he terminated his Fios TV service on October 21, and returned
his equipmentHe was billed for unreturned equipment in December After several attempts, the matter remains unresolved and now he’s being warned of collection proceedingFrontier has investigated the above statements and
offers the following response:Frontier account notes indicate Mr*** called the business office today to dispute his final balanceThe representative was able to escalate this issue and the amount of $+ tax has been manually submittedPlease allow 1-billing cycles for the account to reflect a zero balanceWe trust this information
will assist you in closing this complaintFrontier apologizes for any
inconvenience the customer has experienced as a result of this matterThank you,Edna VExecutive Customer
Relations

Thank you for referring the complaint of *** L *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Ms*** states the previous the equipment was returned and the way the previous response was worded makes it sound as if she kept the equipment and Frontier is still crediting herFrontier has investigated the above statements and offers the following response: Credit was issued for the returned equipment and the account now reflects a zero balance. We trust that this information will assist with the final closure of this case

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** advises that he is not receiving the promotional price that was quoted to him by Frontier. Frontier has
investigated the above statements and offers the following response:Frontier investigated Mr***’s account and has determined that there was an error in his promotionFrontier advises that Mr*** terminated his services with Frontier on August 9, Frontier issued an adjustment to Mr***’s account in the amount of $for the billing errorsFrontier also issued an adjustment in the amount of $for the early termination fee that billed in errorThe balance remaining on Mr***’s account is $to cover the time he had service with Frontier from July 20, to August 9, 2016.Frontier advises that several attempts were made to contact Mr*** regarding his complaint.Frontier left messages for Mr*** but received no response.Frontier sent Mr*** a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12638162, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
- I no longer wish to speak to any of Frontier's representatives and that was outlined in my previous correspondence with them. Further, I feel that the Revdex.com needs to handle the matter as Frontier has made it clear they are not willing to come to an agreement. They have contacted me, told me that I'm essentially incorrect, and told me they can't do anything. This is not the answer that is warranted. Frontier has dealt in deceit and misinformation for the length of this complaint. That fact has not, and appears will not change. Again, If they continue to outline the fact that I owe them ANY money at all, I will see this through in civil court. The "bill" that they say I owe needs to be wiped clean for reasons I've already stated, then and only then will this matter be resolved.
Regards,
*** ***

Frontier Communications Thank you for referring the complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she had many issues with her internetAnd had no internet service for weeksAnd wants credit for the weeks of no serviceMs*** states that there were Trouble Tickets and no one ever came out and the tickets were closedMs*** states that she had no less than hours calling Frontier and not getting anything done Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms*** and a Trouble Ticket was put in and her Internet is now workingCredits were given for days out of serviceMs*** is appreciative and is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Sharie P*** Department: Consumer Relations Telephone Number: ###-###-#### Ext1122650 Fax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Customer states that the price for internet and tv is higher than it was when she
had Verizon Customer states that she has spent hours contacting Frontier customer service. Customer states that her internet has not been working for several days. Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mrs***’s account and has offered to right size her account to a price that meets her needs. Frontier has offered technical assistance that was declined by the customer. Frontier spoke to Mrs*** and she requested service to be disconnected, disconnect order placed. da We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter