Frontier Communications Corp.

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has not received the Amazon gift card promised to him by Frontier and will not pay the termination fees associated with the offerMr*** advises that he does not wish to activate a new accountMr*** indicates that he should receive a refund for his last month’s bill that he paid in advanceFrontier has investigated the above statements and offers the following response: Upon investigation, Frontier is not able to issue the gift card on an inactive account.Frontier advises that no termination fees will be assessed to Mr*** disconnected account for this gift card offer.Frontier advises Mr*** account was canceled on April 18, 2018.Frontier advises that prior to termination, Mr*** was billed through the end of his billing cycle. Mr*** was eligible to continue receiving Frontier services through the end of that billing cycle. Frontier attempted to speak to Mr*** on April 27, to advise of the above information but was unsuccessful. Frontier left message via voicemail and provided direct contact informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier charges a non-prorated termination feeMr*** advises that he never agreed
to auto renew his contractFrontier has investigated the above statements and offers the following response: Frontier reviewed Mr***’s account and determined that Mr*** had an auto renew option on his account since 2012.Frontier advises that if Mr*** wishes to cancel the auto renewal, he has to contact Frontier as least days prior to the renewal date on his account.Frontier spoke to Mr*** on November 22, and advised of the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier's position remains the same

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states Frontier has not received his refund from Frontier, and that Frontier has opened an account with
*** without his consent Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that Frontier has not opened an account on behalf of Mr*** through ***Frontier issues refunds for disconnected residential accounts via a prepaid VISA card managed by *** Please contact *** directly at ###-###-#### for a replacement, or if you have questions about using the *** card.Frontier has spoken with Mr*** on July 11, 2017, and advised on method on having a refund check issued by *** as Mr*** prefers.Frontier has also sent Mr*** the contact information in order to contact *** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** states requested account to be put on vacation in April 2017, however he was billed
for services and vacation feesMr*** states his services are now disconnectedFrontier has investigated the above statements and offers the following response: Frontier advises the balance before payments or credits was $ Mr*** paid $ & $ (plus two payment fees of $ each) = $ new balanceThe balance that was due for partial services due to vacation suspend from April to April 27, was $ 119.70Frontier advises we have submitted a credit of $ for the missing promotions and vacation suspend fees to the account that had a balance of $ This leaves a credit due to Mr*** of $ This amount will be refunded via a check to Mr*** within business days after the next cycle on December 10.Frontier has advised the outside collection agency of the credit applied that will bring the account to a zero balance.Frontier advises service were disconnected as of May 31,Return boxes have been sent for the equipment on November 28, 2017.Frontier advises we spoke with Ms*** last on November 28, and advised of the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** indicates that Frontier has changed his address without his knowledgeFrontier has investigated the above statements and offers the following response: Frontier advises that an order was issued to change the name on Mr***’s account and an agent error placed an incorrect address on the accountFrontier spoke to Mr*** on May 9, to advise of the above informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states that she advises Frontier the she would call us back when she is ready to set up service at her new locationMs*** states that she did not use the service and would like credit issued to her accountFrontier has investigated the above statements and offers the following response: Frontier review the account and we were able to review our records and calls during the orderFrontier states that Ms*** requested that service being reinstalled.Frontier states that charges are validWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** *** advises Frontier has sent him his first bill just under $Mr***
advises he is being charged $a month also for a Premium channelMr*** also states he is being charged for an activation fee that was never disclosed onto him Frontier has investigated the above statements and offers the following response: Frontier advises Mr*** *** first bill prorates the charges according to the activation date, and the bill cycle dateFrontier also bills a month in advance, plus activation fees on the first bill.Frontier has spoken with Mr*** and explained the activation charge is a valid chargeHowever, Frontier did issue adjustments towards the account in September and October to come to a compromise on the billingThis problem has been resolved.Frontier will also do a follow up, on next bill, to make sure all billing is accurate We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, Victoria D*** Frontier Communications

Frontier advises that Ms***'s account is not eligible for the “new customer” pricing due to the fact that she has existing services• Frontier has adjusted the billing for Ms*** due to our misquote as a courtesy in a lump sum credit of $as agreed upon by Ms***• Frontier spoke with Ms
*** on 10/3/and educated her on her new balance and she understands• Ms*** has direct contact information for future concernsWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is disputing his bill for services from Frontier Frontier has investigated the above statements and
offers the following response: Frontier reviewed Mr***’s account and determined that, due to a system error, Mr*** was billed incorrectly for his service.Frontier advises that the issue has been corrected and that a full adjustment was issued on Mr***’s account to offset the incorrect chargesFrontier advises that Mr***’s subscribes to Data service for $until May of Frontier spoke to Mr*** on December 4, and advised of the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** advises the credit on her bill be refunded. Ms*** also states she has made many attempts to get this matter resolvedFrontier has investigated the above statements and offers the following response: Frontier left Ms*** a message on her voicemail on August 4, and verified the credit balance on her July 28, bill statement in the amount of $will be credited back to her online bill pay payment source in 3-business daysWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The complaint states that: Mr*** advises that he has paid for 100/Internet speed for the past year and did not realize he was
only receiving 50/Internet speed do to the wrong equipment installed at his home after he upgraded his serviceFrontier has investigated the above statements and offers the following response: Frontier investigated on December 7, a technician went to his home and replaced equipment with new equipment that supports the 100/speed.Frontier advises that a credit in the amount of $has been applied to his account and will show on his next bill statement.Frontier attempted to reach Mr*** to advise of the above but was unsuccessful. Frontier left a message for Mr*** that included direct contact information We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our
attention The Complaint states that: Ms*** advises that she was billed $by Frontier for services that were never installed at her homeShe also advises that the technician did not come out on the correct date, so she cancelled the service. Ms*** advises that her account needs to be credited in full since she never had any service with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Ms*** should not have been billed anything since no services were ever installedFrontier spoke with Ms*** on August 31, and advised her that the balance on her account will be zeroed out, so she will not owe anything to Frontier. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Customer Name: *** *** Thank you for referring
the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The Complaint states that: Billing is much higher than quoted rate. Waiting for Amazon gift card Frontier has investigated the above statements and offers the following response: A Frontier Representative spoke to Mr*** on April 6, and advised that he was given a rate of $plus tax due to special credits applied to the accountCredits were applied and customer is aware that billing will run approximately $97.Mr*** was advised that Amazon email would be sent approximately days after service was installedMr*** has contact information should he have any further concerns.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states that she Frontier added the Starz movie channel to her account without her consent when
Frontier became her service provider. Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Ms*** *** on April 3, 2017. Frontier advises after reviewing the account it has found that the Starz movie channel was added September 2, 2015, and was half off promotion at $until March 1, 2016, as a result her bill did increaseThe Starz movie channel was on the account prior the migration to Frontier.Frontier advises that it has remove the Starz movie channel per Ms***’s request and adjusted two months from the billingFrontier advises that it is the customers’ responsibility to advise us to remove any product or service they no longer wantWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** A *** to our office for reviewWe appreciate Mr*** A *** bringing this matter to our attention The Complaint states that: Ms*** *** explained that she filed a Revdex.com complaint on behalf of Mr
*** A ***Ms*** explained that Frontier deducted $from her checking account without her consent Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms*** *** and Mr*** A *** ; however, we have been unsuccessful in our attempts to reach themWe have provided our direct contact information.Frontier advised Ms*** on July 24, that she would need to send the electronic transmittal, which will provide a more detailed listing of the transactionFrontier was unable to locate the $deductionFrontier is unable to complete our payment investigation until Ms*** provides proof of payment requestedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** *** and Mr*** A *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I don't agree on the partial refund Frontier keeps on billing me for this account What I want is: 1- They close the account2- Full credit on whatever balance they have for this account3- An apology letter for myself and the three credit reporting agencies.If I get all things, I am willing to close the case and totally end this matter
Regards,
*** ***

The Complaint states that: Ms*** advises she received a bill for $She disagrees with this balance based on previous conversation with Frontier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** and advised her balance is a credit of $211.87, not a chargeMs*** understands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed your response to my complaint and do not accept your conclusions. In the first place, your response completely ignored the issue of the early termination fee which I refuse to pay. In addition, I cannot accept your response since I did not agree to service with Frontier. I agreed to service with Verizon, who then sold my service to Frontier without any consent on my part. Verizon did not have any clause in our agreement to require service to the next billing date and since I didn’t seek out service with Frontier, to hold me to an agreement I neither wanted or agreed to is patently absurd. For the same reason I vehemently disagree with the early termination fee that I’m presently being charged. There was no such fee with my prior Verizon service and simply because I removed home telephone service does not constitute an acceptance of an early termination fee. I have repeatedly asked for a copy of the phone call in which I supposedly agreed to the early termination fee and have never been given a copy of the callI will not agree to pay Frontier any additional money other than the service that I used till the time of cancellation. To attempt to require me to pay for an additional weeks of service I didn’t use or agree to is laughable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me however it allows me to wash my hand of association with companyNo contact has been made by company regarding resolution as promised despite same day paid in full.
Regards,
*** ***