Frontier Communications Corp.

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that her father, *** ***, passed away and she has had difficulty in getting the account
closed. Frontier has investigated the above statements and offers the following response:Frontier records show that an order was placed on January 4, to cancel the services in *** ***’s nameFrontier advises that the order was back dated to December 6, and Ms*** will see prorated credits on the final statement from Frontier.Frontier spoke with Ms*** on January 17, to review this information with her.Ms*** is satisfied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has billing discrepancy and he never had service installedFrontier has investigated the above
statements and offers the following response: Frontier reviewed account and we have issued appropriate credits to reflect a zero balanceFrontier made several attempts to reach Mr***; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr***We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** *** to our office for reviewWe appreciate *** *** *** bringing this matter to our attention.The Complaint states that: *** states since the transition from Verizon to Frontier, her Internet service has been
intermittent. *** requests credit from April 1, to April 12, 2016. *** states the apartment manager, Marlene G*** is requesting a letter from Frontier explaining the owners’ responsibility.Frontier has investigated the above statements and offers the following response:Frontier states the Trouble Ticket was completed on May 12, 2016. Frontier states the technician fixed the cable to the demarcation. Frontier sent a letter to Marlene G*** the apartment manager, explaining the owners’ responsibility on May 13, 2016. Frontier has issued credit on Vera’s account in the amount of $130.18. Frontier has provided *** with all the above as of May 17, 2016. Frontier has provided *** with a direct contact number for any future issues she may have.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** *** has experienced as a result of the above matter

The Complaint states that: Ms*** advises she received a bill for $She disagrees with this balance based on previous conversation with Frontier Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** and advised her balance is a credit of $211.87, not a chargeMs*** understands

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate ***
*** bringing this matter to our attention The Complaint states that: Mr*** states that there is a line that has not been buried and its exposed that he would like buried Frontier has investigated the above statements and offers the following response: Frontier review the account and we sent a service technician on July 10,who sent a request to have the line buried.Frontier called and advised Mr.*** that we sent a request to the local area manger to advised the customer of a update and status. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier spoke with Mr*** on 10-26-and confirmed his service was working.Frontier issued a credit for time out of service.Frontier changed the Internet service to promotional pricing

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms***
bringing this matter to our attention The Complaint states that: Ms*** advises that Frontier billed her for equipment she has already returnedFrontier has investigated the above statements and offers the following response: Frontier has confirmed that Ms*** has returned the equipment to Frontier.Frontier advises that a full adjustment was issued on the account to cover the equipment charges and it will post to the account in to billing cycles.Frontier attempted to reach Ms*** to advise of the above but was unsuccessful Frontier left a message and email for Ms*** that included direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that MsTownson has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** ***
bringing this matter to our attention The Complaint states that: Ms*** states that her internet continues to go down and when her service come back it goes back down in a couple of days Frontier has investigated the above statements and offers the following response: Frontier review the account and we that there was an outage which was repaired.Frontier made attempts to contact Ms*** and have left messages without contact number.Frontier advising if the issue continues to please contact Frontier tech support to assistWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Frontier has investigated the complaint and offers the following response: Frontier advises that Ms*** is provisioned at 3.0Mbps, and is located 9,feet from Frontier Internet equipment.Frontier advises that test have showed everything OK, and would need a hard wired computer to
further test issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from Frontier doesn’t satisfy me or make their
actions acceptableI have no recollection of actually talking to a Frontier
spokesperson in or But to claim that a collection attempt in August
makes shutting off my service year later acceptable, is poor business
practice and customer service. At the
very least, a letter should have been mailed in 2016, prior to disconnecting
the service. The contact I had with
Frontier in was after the service was disconnectedWhile talking to these
reps, they admitted Frontier made a mistake
Regards,
Mr*** ***

Thank you for referring the complaint of *** N *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** states that he contacted Frontier to purchase Internet Mbps and Digital telephone services with a
$Amazon Gift card.Mr*** states that after installation he was experiencing Internet service issues and found that the Mbps was not available in his areaFrontier has investigated the above statements and offers the following response:Frontier advises that the call conversation that Mr*** had with a Frontier agent was investigatedFrontier found that Mr*** was not provided details involving his Internet speed on the installation callFrontier advises that details should have been presented to the Mr***.Frontier advises that Mbps is not available in Mr***’s area.Frontier advises that Mr*** was provided an adjustment of $on December 18, for connection fees and $on January 16, for the Internet serviceMr*** made a payment of $on January 10, 2018.Frontier advises that Mr*** does not have a current balance with Frontier and has a credit on the account for $Frontier advises that Mr*** is responsible for the telephone charges from the time of installationFrontier spoke with Mr*** on January 23, and explained the information aboveMr*** requested to cancel his Frontier serviceFrontier processed the cancellation order on January 23, 2018.Frontier advised Mr*** that if he cancels his service he will not receive the $Amazon Gift cardFrontier advises that the $Amazon Gift card required a two-year contract agreementFrontier advises that Mr*** understands that he will not be receiving the Amazon gift cardFrontier removed the $Amazon Gift card off of Mr***’s account, therefore he will not be billed a penalty fee for canceling his serviceFrontier advises that the current billing cycle bills Mr*** until February 10, and he will receive his final statement on February 11, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states Frontier has not received his refund from Frontier, and that Frontier has opened an account with
*** without his consent Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account that Frontier has not opened an account on behalf of Mr*** through ***Frontier issues refunds for disconnected residential accounts via a prepaid VISA card managed by *** Please contact *** directly at ###-###-#### for a replacement, or if you have questions about using the *** card.Frontier has spoken with Mr*** on July 11, 2017, and advised on method on having a refund check issued by *** as Mr*** prefers.Frontier has also sent Mr*** the contact information in order to contact *** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier attempted to reach Ms*** to address her questions without success. Frontier did leave a complete breakdown of charges, balance and payment options along with direct contact information on her voicemail/answering service

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Customer states that the price for internet and tv is higher than it was when she
had Verizon Customer states that she has spent hours contacting Frontier customer service. Customer states that her internet has not been working for several days. Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mrs***’s account and has offered to right size her account to a price that meets her needs. Frontier has offered technical assistance that was declined by the customer. Frontier spoke to Mrs*** and she requested service to be disconnected, disconnect order placed. da We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the rebuttal of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Rebuttal states that: Ms*** advises that her monthly rate with Frontier should be $per month plus taxes and surcharges, and that the equipment rental fees should be included in the $109.98. Frontier has investigated the above statements and offers the following response: Frontier advises that the customer’s monthly rate is $103.98, which does include equipment rental charges, plus taxes and surcharges. Frontier advises that the current bill is at $because it includes charges for both the June and July bill cycles.Frontier spoke with Ms*** and advised her that $plus taxes and surcharges is her current monthly rate, which will be reflected on her August 3, statement. She was also advised that the current bill, dated July 3, 2017, totals $because it includes charges for both the June and July bill cycles We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that after the transition from Verizon to Frontier the service, quality and customer care of his cable
line diminished greatly.Mr*** further states that he paid an early termination fee to cancel his contractFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s claim and does not find any evidence that there have been any reports of a service outage on his accountFrontier advises that an adjustment was given to Mr*** for his Early Termination charge on January 6, This adjustment can be found on his March 2, statementAfter speaking with Mr*** on March 23, 2017, an additional adjustment in the amount of $was applied and a refund check in the amount of $has been processed on March 28, The refund check will be received in 7-business daysFrontier spoke with Mr*** on March 23, he is satisfied with the adjustments made to his account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he is being billed for a full month of service even though he wants to end his service earlier
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** has pre-paid for his service and is eligible to continue receiving service through the end of his billing cycle. Frontier spoke with Mr*** on April 3, to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** *** to our office for reviewWe appreciate your bringing this matter to our attention According to the complaint: Ms*** is disputing termination penalties that were billed upon closure of the accountMs*** states they
left to another provider due to repair issues on the account. Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had found one repair ticket reported in 2017.The repair ticket had an original due date of November 15, 2017. The technician had missed the appointment and was re-scheduled for the following morning.The customer advised the technician to not arrive that morning, as they were taking their services to a competitor.Due to only one reported repair ticket in 2017, Frontier finds the termination fees for the three remaining months to be valid and sustainable.Frontier had applied a $credit to the customer’s invoice on January 18, due to the missed repair appointment from November 15,

Frontier has reviewed the account of *** & *** *** and does not find *** to be an authorized user.Frontier has left multiple messages for the account holder to contact me directly to discuss concerns

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Missed installation due date Frontier has investigated the above statements and offers the
following response: Frontier Communications out to technician supervisor; John R***, on 7/1/to escalate the set due date on the order of 7/6/Technician Supervisor John R*** responded back and included California Dispatch EscalationsMr*** was able to be installed on 7/5/Emailed Mr*** on 7/5/in the morning to advise that the due date of his installation had been escalated over the long, 3-day, holiday weekendField Technician, RA*** Jrinstalled Mr*** on 7/5/Mr*** advised on 7/5/that service is up and running We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter