Frontier Communications Corp.

Thank you for referring the case of *** *** to our
office for review. We appreciate you
bringing this matter to our attention.Frontier’s records do not show any open repair tickets. We have called the customer multiple times
and left our direct contact information for the
customer to return the callOut of service adjustments are systemically generated. The customer’s July 7, reflected a
$Out of Service Interruption Credit. We apologize for any inconvenience this may have caused the
customer. We trust this information will
assist you in closing this caseFrontier Communication

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states the price of her phone, video service and video equipment increasedShe stated that she is supposed
to have a two-year price guaranteeShe states that there has been an issue with the bill every month Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on December 15, The price increases in the services within the phone, internet and TV bundle are being offset with an increase in corresponding discounts as Ms*** has a contractThe equipment is not under contract and the price per set top box did increase by per boxWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that Frontier has sent her a bill for $that she does not feel that she owes
Frontier has investigated the above statements and offers the following response: Frontier has attempted to contact Ms*** on several occasions, each time leaving a message with our contact informationFrontier has not heard back from Ms*** as of todayFrontier is sending a call me letter in the mail today in attempt to contact Ms*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It clearly says I won't be paying an early termination fee if I decide to cancel my service before two year. Also, when I talked to the person from customer retention department on phone, she explained me that it is not a contract, and I won't be paying any extra money if I disconnect the service anytime prior to the two year time frame. I am satisfied. Thanks for helping
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised Frontier he is having billing issues and needs assistance with bills Frontier has
investigated the above statements and offers the following response: On March 1, Frontier spoke with *** went through the account and billing and advised all the issues have been correctedWe have scheduled a follow to look at next month’s bill We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** states that several months ago he had an agreement with Frontier on a price for two yearsApproximately
three months ago his bill went up by $He attempted to resolve the billing issues on the telephone with Frontier, but was unsuccessfulHe decided to cancel with Frontier and was then charged a termination fee of $that he does not feel he should have to pay for since Frontier broke their agreement Frontier has investigated the above statements and offers the following response: Frontier reports that in September of the prices for our set top boxes went up by $eachThe VOIP Administration fee also went up in September by $Mr*** bill increased by $due to these rates and taxes increasingFrontier spoke to Mr*** and he had decided to cancel due to this increase in billingFrontier canceled Mr*** account on December 8, and charged him an early termination fee of Frontier has issued a courtesy credit of $for the termination feeFrontier spoke to Mr*** today and he is aware that he will be receiving a refund check for $within 7-business daysHe is satisfied with the resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she cancelled her Frontier internet service on August 18, but is still getting
billed. Ms*** advises that she needs her account closed and wants to stop receiving bills from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Ms*** placed the cancellation order on August 18, 2017, but the order did not complete in the system until August 21, 2017, after the start of the following billing cycle. This caused her to be billed $for another month of serviceSince she cancelled the service one day before the August 19, billing cycle started, she should not have been billed $and should have been sent a statement showing a zero balanceFrontier advises that the customer’s account has been credited the full $38.99, bringing her balance to zero. Frontier also advises that Ms*** will get a new statement after the start of the November 19, billing cycle, which will show that her account has been zeroed out. Frontier spoke with Ms*** on November 2, and advised her of the above statements. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier
CommunicationsThank you for referring the complaint of
*** *** to our office for reviewWe appreciate you bringing this
matter to our attention.The Complaint states that:*** *** bills has not been generated.Customer would like the bill to be generated and compensated
for the time she's spent trying to get the billing correct.Frontier has investigated the above statements
and offers the following response:Frontier review the account and we show that the installation order had not posted in our system, causing the account to not generate a bill.Frontier corrected the error on the order, and the order completed and going forward she should be receiving a bill for her service.Frontier called and left message alerting the customer to the billing issue and an expectation that the billing would be fixed going forward.We trust that this information will assist you
in closing this complaint. We apologize
for any inconvenience the customer has experienced as a result of the above
matter.Frontier Specialist: Benjamin A** Department: Customer RelationsTelephone Number: ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises she is unhappy with the Internet Infrastructure Surcharge that has appeared on his
bill, and requests it be removed. Ms*** advises that she has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference. Customer speeds may vary over time Frontier advises this fee is to defray some of the costs associated with deployment and maintenance of the physical infrastructure associated with your internet serviceFrontier advises on March 29, Frontier spoke with *** *** and advised her of the above mentionedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states she has a billing dispute with Frontier. Frontier has investigated the above
statements and offers the following response: Frontier spoke with Ms*** on July 21, and advised her account now has a balance due. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms*** is calling with a billing issueFrontier has investigated the above statements and offers the following
response: Frontier was unable to reach Ms*** to discuss her complaintHowever we left multiple messages for herIf Ms*** would still like to have this concern addressed she can reach me directly at ###-###-#### We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she had tried getting service with Frontier at her old location, on two different
occasions last year and both times the service never workedFrontier has investigated the above statements and offers the following response: Frontier found the two accounts that Ms*** had, have both been credited fully and now both have zero balances on them.Frontier has requested the outside collection agency and credit bureaus remove these accounts from Ms***’s credit report as quickly as possible.Frontier spoke with Ms*** on April 12, and gave her this information, she was satisfiedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the case of *** *** to our
office for review. We appreciate you
bringing this matter to our attention.Our investigation has determined that the router was
returned and received by Frontier Communications. We issued a credit request and approval for
$
on January 31, 2017.We called and spoke with *** *** on January 31, and
gave her our resolution. We gave the
customer our direct contact information in the event she has any further
concerns. The customer is satisfied.We apologize for any inconvenience the customer may have
experienced. We trust this information
will assist you in closing this case.Frontier CommunicationsFrontier Executive Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that his bill is due the 25th of the month and he made the payment on April 25, 2018.Mr*** states
that he has been advised that his payment will not post until April 26, and that he could receive a $late fee Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** scheduled his payment through the Frontier online bill pay system on April 25, Frontier advises that this is not a real time system and can take up to two business days for Frontier to receive the payment on Mr***’s Frontier accountFrontier spoke with Mr*** on April 25, and explained the information above. Frontier advises that going forward Mr*** has set up Automatic payments to prevent any payment issueFrontier has a scheduled follow up on May 2, to review Mr***’s accountFrontier advises that if a late payment fee is generated Frontier will apply a onetime courtesy credit for this We trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Tell us why here Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms
*** bringing this matter to our attention. The Complaint states that:Ms*** advises that payments that she made to Frontier were sent to Verizon in error and have not been applied to her Frontier account. Frontier has investigated the above statements and offers the following response:Frontier investigated Ms***’ complaintFrontier completed a payment investigation and located the missing paymentsThe payments were applied to Ms*** account on September 8, Frontier has made several attempts to contact Ms*** regarding this issue but has been unsuccessful in speaking with her further.Frontier has mailed Ms*** a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** ***-*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that on 12/17/she contacted Frontier to upgrade her internet speedThe agent Ms
*** spoke with provided a quote of $for this changeMs*** states that her bills following the change did not reflect the quoted rate, and was instead being charged $When she called to dispute this, Ms*** was advised that Frontier does not honor misquotesThe agent eventually agreed to apply a $monthly discountMs*** attempted to escalate the matter further through Frontier’s Office of the President, however she could not get a response via emailFrontier has investigated the above statements and offers the following response: Frontier records confirm that Ms*** called on 12/17/to upgrade her existing 25/10mbps internet speed to 100/100mbps and was quoted $+ taxes and feesFrontier has been providing Ms*** a rate of $+ taxes and fees for 100/100mbps interner + one phone line; however account records show Ms*** currently has three phone lines through Frontier combine-billed with her main lineThe two lines are an additional costFrontier has applied an additional monthly $discount to Ms***’s account, scheduled to last for the next two years as a compromiseThis will lower Ms***’s rate to $+ the additional phone lines + taxes and feesMs*** is currently receiving the lowest rate Frontier has to offer for 100/100mbps and three phone lines.Ms*** can contact Frontier at any time to reduce her services for a lower rate if neededWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Ms*** states she cancelled her installation order, but was billed for the service and sent to collection for the
billFrontier has investigated the above statements and offers the following response: Frontier found that Ms***’s installation order was completed in errorThe account was closed and she was left with a balance of $191.87.Frontier posted credit for $to the closed account, withdrew it from collection and sent request for the account to be deleted from the credit bureauFrontier also provided Ms*** with e-mail correspondence confirming that the account is at a zero balance and has been withdrawn from collectionsWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised Frontier that he was overbilled by $and had to spend more than a month attempting to
get the issue fixedMr*** also advises that the day time frame for a refund and the delay with *** by another days is unacceptable especially considering the money wasn’t supposed to be billed in the first place Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** regarding the above issue and apologized for the overall experience.Frontier explained the processes in place regarding refunds and confirmed the over-billing had been adjusted on the accountFrontier has confirmed the refund was triggered for fulfillment and has been sent to *** who issues all refunds for Frontier*** Client Services has advised the prepaid card was issued on January 8, and may take business days for delivery We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have tried reaching out to them several times and have not been able to reach themI still have not received a refund
Regards,
*** ***

Customer currently bills $30/FDV + $74.99/Preferred HD TV + $19.98/Room Equipment + $5/FIOS 50/Data = $-$20/Promos = $+ taxes monthly. Customer actually bills the $89.99, however, the fee for the equipment has to be added to that amount. The September and October
statements both billed the rate mentioned above + other charges. The August statement billed apprx months(7/6-7/+ 8/1-8/31) … No promos/discounts I adjusted the difference on the Aug billing statement due to the discounts not being applied to the components. He billed incorrect rate for full month + partial....adjusted $from 8/1-8/+ $from 7/6-7/31....$- $= $129.95$- $= $97.96$+ taxesTotal credit is $256.28.Customer is satisfied with adjustmentsCase Closed