Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** advises that she has experienced issues with her telephone service from FrontierFrontier
has investigated the above statements and offers the following response:Frontier advises that a repair was completed on November 22, to damaged cableFrontier advises that an adjustment in the amount of $was applied to Ms***’s account and will be reflected on the next statementFrontier spoke with Ms*** on November 29, to review this information with herWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that there is a minimum requirement for consumer that install service and disconnectIn addition, Frontier has a disconnect fee of $for any customer disconnecting an internet
product.As a courtesy, Frontier has waived the installation charge for Ms*** in the amount of $In addition as a courtesy, Frontier has prorated the charges for Ms*** to reflect days of service, since she had service from February through February 23, 2016.At this time, the balance due on the account is $for days of service, $disconnect fee, $modem processing fee, and applicable taxes and surcharges. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Per Frontier records, the *** were billed $for a Gateway Router on the December 13, billing statement. They had upgraded their service on November 30, and decided to keep their previous routerA new router was billed to the account in error. A Frontier agent
issued a credit for the router and it was approved on January 13, 2017. the credit for the router is $with tax. An additional credit was also issued for an error in the monthly billing for the FIOS services in the amount of $94.17. The credits have not posted to the balance on the account as of yet, however, will post to the February billing statement. Frontier's Collections agent has placed a claim on the *** account for the total credit of $310.66 to allow credit to post to balance. A Frontier agent spoke with Mrs. *** to advise of the process mentioned above. Mrs*** understands and is satisfied with the resolution. Mrs*** has been given my number of *** *** *** ext *** *** if she should have any future questions or concerns. Case closed

Financial Investigator, Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** states that they continue to have intermittent internet service Frontier has
reviewed the above statements and offers the following response: Frontier spoke with *** *** (wife authorized on account) about her complaint.Frontier advises that a technician was dispatched on May 7, The technician replaced the existing router with a new router to assist with intermittent service.Frontier states that they checked the lines and there is no congestion in the area that would cause the customer issues.Frontier also states that that they added a $loyalty credit to Mrs***’s account for a twelve-month periodFrontier advises that Mrs*** was advised of the above information.Frontier advises that Mrs*** is satisfied with this resolution.Mrs*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she would like the adjustment of $issued as promised in a timely mannerFrontier has
investigated the above statements and offers the following response: Frontier spoke to Ms*** on October 27, Frontier has been unsuccessful in reaching Ms*** again to explain adjustment of $Frontier has made appropriate adjustment of $and will appear on the November 13, Bill StatementFrontier will follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier Communications has received notification of a
complaint from the above individual. According to the complaint:Ms*** cancelled service on
July 7, and has not received her refund check.Frontier has investigated the above
statements and offers the following response:A
review of the customer’s account determined the refund in the amount of $was approved for distribution by Citibank on September 23, On September 26, 2017, a Frontier representative spoke to the customer and provided her with the above information.The customer may contact Wirecard (Citibank) to obtain disbursement information by calling ###-###-####We apologize for the trouble the customer has experienced
We trust this information will assist you in closing this complaint.Sincerely,Amara H***Executive
Customer Relations

Frontier’s Business Escalations contacted Ms*** regarding her billing concerns.It was determined that there had been miscommunication and adjustments were issued in the total amount of $231.35.The Business Department and Ms*** also corrected her services to her satisfaction and monthly
billing.Ms*** was satisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have NEVER heard anything from Frontier since they "settled" the complaint! It has been almost a month
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she is receiving a bill for Verizon long distance from a phone she disconnected on
September 30, Verizon keeps referring her to Frontier and Frontier advises she needs to contact Verizon Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on February 15, 2017, and advised that Frontier does not provide service in Gainesville, Florida were her cancelled phone service was locatedMs*** advised her cancelled phone ###-###-#### was with AT&T and her Long Distance provider was VerizonThe bill she is receiving is form Verizon Long Distance.Frontier explained that we did not purchase Verizon Long DistanceWe advised Ms***, that we would advised the Revdex.com that her complaint should be served to Verizon We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the rebuttal for *** *** to
our office for review. We appreciate you
bringing this matter to our attention.The account notes from April 24, state that ***
called to disconnect her services. She
told the representative that she was offered a better deal with Comcast. Per the customer’s request an order,
042846285, was processed.The customer’s June 19, billing statement reflects a
total due of $The balancing owing is not for (4) days, but for (30)
days which is the minimum billing periodThe customer’s May 19, billing statement reflects
previous balance of $285.76; new charges $CREDIT; total due of $
The $CREDIT was for the period of May 12, through May 18, The customer’s April 19, billing statements reflects
total amount due of $The bill included one-time charges of $
which included the work that the technician did at the premisesThe minimum billing is for days; therefore, the charges
of $are valid and sustainedWe have called the customer and left our direct contact
information. Frontier Communication

Thank you for referring the rebuttal from *** ***. We appreciate you bringing this to our
attention.As we previously stated: Our records indicate that the customer’s account was
disconnected on August 15, 2016. We have
requested that the refund check of $be mailed to the customer’s mailing
address on file. Frontier Communications sent a request dated December 21,
to the credit reporting agencies to delete this account from his credit
report via AUD#***We requested that a copy of that deletion be mailed
and emailed to the customer for his records.We spoke to the customer on February 17, and reviewed
the above information with him. The
customer is satisfied. He has my contact
information in the event he has any further issues.If the customer has any issues with the removal of his
account from the credit reporting agencies or not receiving his refund check,
he can call me directly so that I can address any further concerns.Our response remains the same. Again, we apologize for any inconvenience the
customer may have experienced. Frontier Executive Relations

Thank you for referring the complaint of Mrand Mrs*** to our office for reviewWe appreciate them bringing
this matter to our attention The Complaint states that: The phone service has had a loud dial tone while they were talking to someone. This has been an ongoing problem Frontier has investigated the above statements and offers the following response: Frontier worked on splicing and repairing bad cable and replaced an aerial drop. This job was completed on February 17, 2017. Frontier has put a discount of $on the ***’s billing cycle that will be a recurring discount for years. A Frontier Representative has called and left a message with contact information and informing of the discount being applied. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** has experienced as a result of the above matter

• Frontier’s Local Manager has advised that Ms***’s service was installed 09/22/and is working• Frontier has issued a missed commitment adjustment in the amount of $that will appear on the next billing statement• Frontier does apologize for any inconvenience caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Because of the treatment given me by Frontier personnel when I attempted to return all equipment leased to me, I will Not Ever go back to them as a customer And will tell others about my experience.The ONLY one who was helpful was the person working with Revdex.com at Frontier who followed thru and did exactly what they said they would doThankyou, ma'amYou were a great helpSadly, the only one, except for the very first person, who was
Regards,
*** M ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that she paid a deposit of $to Frontier for new serviceShe placed a new order for
service, but has decided to cancel it due to not receiving a confirmation email and the due date keeps changingShe states that when she called Frontier they could not find her depositMs*** would like to cancel her order and receive her deposit back Frontier has investigated the above statements and offers the following response: Frontier reports that we received Ms*** deposit on May 3, Frontier has canceled Ms***’s order for new service and is in the process of refunding her deposit of $Frontier advised Ms*** on May 10, that the deposit will be refunded on her card within 3-business daysShe is satisfied with the resolution. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that the correct price for FiOS 50/Mr*** subscribes to is $per month plus taxes and surcharges for one yearFrontier is also providing an additional retention credit $off
for one year making the FiOS 50/$per month.Frontier advises Mr*** changed to the FiOS 50/on September 25, MrNewell’s September 25, billing statement cycled prior to the change in serviceThe correct pricing will reflect on the October 25, statementFrontier did credit the September 25, statement for the difference.Frontier attempted to reach Mr*** to advise of the above but was unsuccessfulFrontier did leave a message with direct contact information We trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states she has a billing issue with Frontier. Frontier has investigated the above statements
and offers the following response: Frontier called and left several messages for Ms*** and sent an email with direct contact information.Frontier has not been able to reach Ms***We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It still shows as charge-off, it has been past days since I paid, and it should have been removed as the lady told me when I first talked to them about paying it off

Frontier has investigated the complaint and offers the following response: Frontier internet service in Redkey, IN is currently cappedThis means that the server is at capacity and Frontier is unable to add any new customers.Frontier has refunded the $deposit and has advise Ms***
that she is on the waiting list for available service.A representative from Frontier advised Ms*** of these details

Frontier contacted Ms*** on July 19, to discuss her billing.She was advised that her Dish billing was prorated for March and April 2016.She was advised that the premium channels credits for May were on her June billing statement.An adjustment was placed in the amount of $to offset
the late fee charged and customer was satisfied with this resolution