Frontier Communications Corp.

Frontier CommunicationsComplaint Number: 12818439 Company
Code: N/ACustomer Name: *** Gutierrez Phone: 813-591-1745Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:Mr*** *** returned his equipment but continued to be
charged.He requests
credit of $He experienced
poor customer service.Frontier has investigated the above statements and offers the
following response:Upon further review we determined the equipment was returned on January 20, A credit of $has been applied and will reflect within thirty to sixty days.We apologize for the trouble the customer has experienced and regret the loss of his business.Please allow a maximum of ninety days for the credit to be reflected on a future statement.Mr*** was advised of the above information.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Mr*** *** has
experienced as a result of the above matter.Frontier
Specialist: Bridget G. Department: Executive Relations

Thank you for referring the complaint of *** I *** to our office for reviewWe appreciate her bringing this matter to our attention. The Complaint states that: *** I *** states her home phone and internet has been out for two months*** states tech never
showed on November 29, but was informed her trouble ticket was dated for December 7, A Frontier representative informed her that a tech came out on November 30th but said it was a bigger problem than expected and they needed more time so it was re-dated for December 7th*** was unaware of the change in date*** I *** states her kids are home schooled and need the internet up and running to do school work Frontier has investigated the above statements and offers the following response: Frontier spoke to *** I *** on December 7, and *** stated her internet is now working but the speed is slowFrontier advises *** I *** that internet service speeds are based upon many factors including network congestion, customer location, customer equipment.Frontier tested speed and found that internet speed is within range that her address is capable of* I *** understands her address is capable of as fast as Meg and this is the best option for her at this timeShe authorized closing complaintWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that she has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for your help!
Regards,
*** ***

hank you for referring the complaint of ** * *** to our office for reviewWe appreciate ** * *** bringing this matter to our attention.The Complaint states that: ** * *** advises they experienced difficulty with Frontier billingFrontier has investigated the above statements
and offers the following response:Research shows credits totaling $were appllied to the account for the early termination fee and laborThe credits reflect on bill date January 28, 2017. A Frontier representative attempted unsuccessfully to reach *** ** of ** * ***A contact letter was sent on April 10, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that has experienced as a result of the above matter.Frontier Specialist: Amy B*** Department: Consumer Relations

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Customer submitted a request to disconnect service, but he continues to be billed. Mr*** received a September invoice with a balance due from Frontier.Frontier has investigated the above statements and offers the following response: Frontier records confirm order number *** was submitted to disconnect Mr***’s service as of June 16, 2016. The last bill was generated on September 7, and the credits were issued to zero out the account balance on September 27, 2016. The customer now has a zero balance on the account.Frontier spoke with Mr*** on October 12, and confirmed he is satisfied with the resolution.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he was promised no increase to the internet price for the first five years; however, his bill has
increasedMr*** also advises that he was billed for a reconnect fee and he doesn’t know why it was billedMr*** also advises that if his services were disconnected, he should not have been billed for service during those daysMr*** states that he has not received any adjustmentsMr*** advises that he was billed for a full month of service even though he wanted to end his service earlierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr*** was on a promotion that had a 3-year term which ended on March 4, Frontier advises that the term dates are printed on every statement that is provided to Mr***Frontier advises that a notice was sent to Mr*** on February 6, advising him of a past due balance of $with a final payment date of March 3, to avoid interruption of serviceFrontier advises that the payment was not made by the final payment date and the services were temporarily suspended on March 5, Frontier advises that a payment in the amount of $was made on March 8, and an order was processed to reconnect the servicesMr*** was billed a reconnect fee of $Frontier also advises that an adjustment in the amount of $was applied to Mr***’s account that was reflected on his March 16, statement for the time out of serviceFrontier advises that Mr*** had pre-paid for his services and was eligible to continue receiving service through the end of his billing cycle.Frontier spoke with Mr*** to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Both accounts I want to file on Verizon and frontierI am not certain if there is a balance on VerizonI want to be certain if any money is owed its documented correctlyI never opened an account with frontier they have all my information and I was not aware until I received bills

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mrand Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** advises that the Frontier home phone and internet services have been out since January 23,
2017, and has already filed tickets for repair work to be doneMrs*** advises that a credit needs to be issued for the time in which the phone and internet services were not working Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs*** on February 20, 2017, and confirmed that she already had placed an order to switch her phone and internet services to another provider, effective March 3, 2017. Frontier informed Mrs*** that a technician will be dispatched to repair the services, but the technician arrived when the customer was not availableFrontier advises that a credit in the amount of $was issued on March 3, to compensate the customer for the time in which they were out of service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** have experienced as a result of the above matter

Frontier CommunicationsThank
you for referring the complaint of *** ***
to our office for reviewWe appreciate Ms*** bringing this matter to our
attention.The
Complaint states that:Ms*** indicates that she was billed Video on Demand charges when On Demand indicated no chargeMs*** indicates that she was billed all at once for her purchasesFrontier
has investigated the above statements and offers the following response:Frontier recently audited Ms***’s account and found she was not being billed for video on demand and pay per view transactions made since April of this year. Ms***’s updated bill reflects the purchases that Ms*** had made that she had not previously been charged for during this time frameWe
trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms***
has experienced as a result of the above matter.Frontier Specialist: Allison S*** Department: Executive Consumer Relations

please find attached responseService was cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Because of the treatment given me by Frontier personnel when I attempted to return all equipment leased to me, I will Not Ever go back to them as a customer And will tell others about my experience.The ONLY one who was helpful was the person working with Revdex.com at Frontier who followed thru and did exactly what they said they would doThankyou, ma'amYou were a great helpSadly, the only one, except for the very first person, who was
Regards,
*** M ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he was billed an Early termination fee when he was out of contract at the
time of his requested disconnect.Mr*** states that he spoke with multiple Frontier representatives and was unable to get resolution to the issue Frontier has investigated the above statements and offers the following response: A review of this account shows that credits in the amount of $have been adjusted to Mr***’s account to offset the early termination fee in question.A Frontier Communications Representative has contacted Mr*** and apologized for the customer service issues he had while contacting Frontier to resolve the matter of his disputed Early Termination Fee.A Frontier representative has contacted Mr*** and confirmed that this is a satisfactory resolution to the complaint We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: *** *** states the installation appointment of service was missed and was out of service for a period of time
Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate installation of service was completed on January 15, 2018.Frontier advises a follow up has been set for the next generated billing cycle to make adjustments to the account.Frontier advises that it has spoken to *** *** on January 19, and advised of following up on the account for adjustments.Frontier advises a voicemail was left at MsJohnson’s can be reached number on January 326, reminding her of the follow up on the account.Frontier advised Ms*** has a direct contact information to Frontier concerning her accountWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** A *** to our office for reviewWe appreciate Mr*** A *** bringing this matter to our attention The Complaint states that: Ms*** *** explained that she filed a Revdex.com complaint on behalf of Mr*** A ***Ms*** explained that Frontier deducted $from her checking account without her consentFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** A *** on September 7, Frontier explained that we would need the electronic transmittal, which will provide a more detailed listing of the transactionFrontier was unable to locate the $deductionFrontier is unable to complete our payment investigation until Mr*** A *** provides proof of payment requestedMr*** A *** would need to email it to *** and include PI ***.On July 24, Frontier requested the electronic transmittal, which will provide a more detailed listing of the transactionFrontier was unable to locate the $deductionFrontier is unable to complete our payment investigation until Mr*** A *** provides proof of payment requestedFrontier has not received requested informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** *** and Mr*** A *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that she has been having ongoing connection issues with her Frontier Internet service. Frontier has investigated the above statements and offers the following response: Frontier advises that on July Ms***’s Internet service was upgraded to a higher speed planThis higher speed plan should help Ms*** with her connection issues. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has a billing dispute with Frontier. Frontier has investigated the above
statements and offers the following response: Frontier spoke with Mrs*** on September 15, and reviewed the bill with her.The correction Mr*** was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for training. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she would like the adjustment of $issued as promised in a timely mannerFrontier has
investigated the above statements and offers the following response: Frontier spoke to Ms*** on October 27, Frontier has been unsuccessful in reaching Ms*** again to explain adjustment of $Frontier has made appropriate adjustment of $and will appear on the November 13, Bill StatementFrontier will follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Although I disagree that I owed Frontier additional money, I had no choice but to pay them since I can't afford legal council to fight this as well as my credit score to go down any further as a result of trying to dispute their claimIf I had known it was no use in trying to fight such a large company, I would have paid the bill sooner and not had my credit ruinedI hope that Frontier will keep their promise to make things right with my credit report

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attentionThe Complaint states that: Ms*** advises she would like the reconnection fee waivedShe explained that she made her payment before it was due
Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on September 26, 2017. Frontier explained we confirmed payment made online and that we would issue credit for the reconnection fee and the late feeMs*** explained she is satisfied with the resolutionWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter